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Endang Silaningsih
Universitas Djuanda
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Analisis Tingkat Pelayanan Kinerja Karyawan Terhadap Kepuasan Konsumen dengan Metode Importance Performance Analysis Alycia, Chantika Putri; Maharani, Rulistya; Ramdani, Shifa Aulia; Wadud, Abdul; Silaningsih, Endang
Karimah Tauhid Vol. 3 No. 7 (2024): Karimah Tauhid
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/karimahtauhid.v3i7.14144

Abstract

Penelitian ini menganalisis tingkat pelayanan kinerja karyawan terhadap kepuasan pelanggan di Indomaret SPN Lido dengan metode Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI). Tujuan dari penelitian ini adalah untuk mengevaluasi efektivitas layanan yang diberikan oleh karyawan serta memahami kepuasan pelanggan yang didapat dari aspek store atmosphere. Data dikumpulkan melalui kuesioner yang disebarkan kepada pelanggan Indomaret SPN Lido dan dianalisis secara kuantitatif. Hasil analisis menunjukkan bahwa elemen store atmosphere seperti interior display, store layout, general interior, dan store exterior memiliki pengaruh signifikan terhadap kepuasan pelanggan. Beberapa indikator yang masuk dalam kategori prioritas utama memerlukan peningkatan kinerja, sedangkan indikator dalam kategori pertahankan prestasi menunjukkan kinerja yang memadai dan perlu dipertahankan. Studi ini memberikan rekomendasi bagi manajemen Indomaret untuk fokus pada peningkatan kualitas elemen yang dianggap penting oleh pelanggan guna meningkatkan kepuasan dan loyalitas pelanggan secara keseluruhan.
PENGEMBANGAN KETRAMPILAN DAN MANAJEMEN USAHA BAGI UMKM PADA MASA PANDEMI DI DESA CIBEUREUM KECAMATAN CISARUA KABUPATEN BOGOR Sudarijati, Sudarijati; Gemina, Dwi; Silaningsih, Endang; Nurpratomo, Ari; Latipah, Ipat; Abian Nurdiansyah, Muhammad
Qardhul Hasan: Media Pengabdian kepada Masyarakat Vol. 7 No. 1 (2021): APRIL
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (779.239 KB) | DOI: 10.30997/qh.v7i1.3554

Abstract

Pelatihan pengembangan ketrampilan dan manajemen usaha sebagai bentuk program kreativitas masyarakat bagi usaha mikro kecil menengah makanan dengan bahan dasar beras ketan. Kegiatan ini melibatkan dua mitra yang memiliki kemauan dan bersedia menjadi mitra binaan. Hasil program kreativitas masyarakat adalah pelatihan dan pendampingan, simulasi serta praktik antara lain: 1) pengetahuan pengawet dan pewarna alami makanan serta kehalalan produk; 2) pengetahuan kewirausahaan; 3) pengetahuan program e-smart UMKM dengan marketplace; 4) risiko bisnis; 5) praktik pembukuan: 6) kreativitas dan inovasi bagi usaha mikro kecil menengah sangat bermanfaat dalam memberikan motivasi dan memanfaatkan peluang usaha serta informasi dalam  pengelolaan keuangan UMKM. Program kreativitas masyarakat ini sebagai bentuk pelaksanaan Tri Darma Perguruan Tinggi bagi Universitas Djuanda dan menyambung tali silaturami antara perguruan tinggi dengan masyarakat.
PEMBERDAYAAN PEREMPUAN MELALUI PELATIHAN PEMBUKUAN SEDERHANA Fadhiya, Kamila; Indra Cahya Kusuma; Didi; Endang Silaningsih
Qardhul Hasan: Media Pengabdian kepada Masyarakat Vol. 10 No. 2 (2024): AGUSTUS
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/qh.v10i2.9999

Abstract

Kecamatan Leuwiliang adalah salah satu kecamatan yang berada di bagian dari Kabupaten Bogor selatan, di kecamatan ini terdapat banyak sekali perempuan/Ibu-ibu yang menjalankan usaha kecil-kecilan atau dikenal dengan usaha UMKM dengan bantuan pembiayaan dari Bank BTPN Syariah, yaitu pada pembiayaan Syariah Kelompok. Tentunya dalam menjalankan usaha terdapat beberapa kendala yang terjadi, terutama pada permasalahan keuangan, kerap kali para Ibu-ibu ini tidak dapat mengetahui dengan pasti berapa pendapatan atau pengeluaran yang mereka lakukan dalam setiap kali berjualan yang mengakibatkan kurang jelasnya keuntungan yang di dapat dari usahanya. Banyak sekali pelaku UMKM tidak melakukan pencatatan keuangan karena kurangnya pemahaman mengenai pencatatan keuangan, dan menggap pencatatan adalah hal yang merepotkan untuk dilakukan sehingga dalam hal keuangan Ibu-ibu ini hanya mengandalkan dari ingatannya saja. Maka dengan dilakukannya pembukuan sederhana terutama pada pencatatan kas masuk dan keluar dapat memudahkan para pelaku usaha ini meninjau keuangan usahanya sehingga lebih mudah untuk mengetahui informasi mengenai informasi transaksi yang terjadi dan kejelasan pendapatan dapat diketahui dengan jelas. Buku kas juga dapat berfungsi sebagai bahan evaluasi perusahaan dalam suatu periode. Program pelatihan pembukuan sederhana ini dilaksanakan dengan metode pendampingan dan metode pelatihan, yaitu dalam bentuk pelatihan singkat mengenai pembukuan sederhana khususnya buku kas masuk keluar dengan modul pembelajaran pembukuan sederhana untuk bisnis pemula. Hasil dari program pendampingan ini menunjukkan adanya perubahan meningkatnya pemahaman dan wawasan mengenai pencatatan keuangan, tanggapan para ibu-bu terhadap pendampingan ini cukup positif dan beberapa dari ibu-ibu ini telah menerapkan pencatatan keuangan sehingga dapat menghitung laba atau rugi usaha dengan praktis.
PENGARUH KEMAMPUAN KERJA, MOTIVASI, DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN KLINIK PRATAMA dr. IDA SKINCARE BOGOR Rasyifa, Chika; Silaningsih, Endang; Kartini, Tini
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 10, No 1 (2024): Vol 10, No. 1 (2024)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34203/jimfe.v10i1.8549

Abstract

ABSTRAKTujuan penelitian ini adalah untuk mengetahui pengaruh kemampuan kerja, motivasi, dan disiplin kerja terhadap kinerja karyawan Klinik Pratama dr. Ida Skincare Bogor. Lima puluh peserta dari empat lokasi Bogor yang berbeda dijadikan sampel. Teknik pengumpulan data menggunakan teknik wawancara dan kuesioner. Responden penelitian ini adalah seluruh staf dari Klinik Pratama dr. Ida Skincare Bogor. Metode penelitian menggunakan analisis deskriptif pendekatan verifikatif melalui pengujian analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa secara parsial dan simultan kemampuan kerja, motivasi, dan disiplin berpengaruh positif dan signifikan terhadap kinerja karyawan. Implikasi penelitian ini diharapkan pihak klinik dapat lebih memperhatikan dan meningkatkan kinerja yang lebih baik lagi melalui kemampuan kerja dengan meningkatkan pelatihan atau peningkatan skill, memotivasi staf secara berkala, dan meningkatkan disiplin kerja.ABSTRACTThe purpose of this research is to determine the influence of work ability, motivation, and work discipline on the performance of the employees of Klinik Pratama dr. Ida Skincare Bogor. Fifty participants from four different Bogor locations were sampled. Data collection techniques use interview and questionnaire techniques. The respondents for this research were all staff from the Pratama Clinic, Dr. Ida Skincare Bogor. The research method uses descriptive analysis, a verification approach through multiple linear regression analysis testing. The research results show that partially and simultaneously work ability, motivation, and discipline have a positive and significant effect on employee performance. This research implies that it is hoped that the clinic can pay more attention and improve performance through work ability by increasing training or increasing skills, motivating staff regularly, and improving work discipline.
BIBLIOMETRIC STUDY OF FINANCIAL LITERACY AND RISK TOLERANCE ON INVESTMENT DECISIONS Nisa, Karimatun; Wahono, Puji; Silaningsih, Endang
Finansha: Journal of Sharia Financial Management Vol 5, No 1 (2024): Finansha: Journal of Sharia Financial Management
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/fjsfm.v5i1.31993

Abstract

This study aims to analyze trends and developments in research on the relationship between financial literacy, risk tolerance, and investment decisions. Employing a bibliometric analysis methodology, the study utilizes data from international publications in the Google Scholar database collected through Publish or Perish software. The analysis covers the publication period from 2017 to 2022 and includes a review of 498 articles using keywords such as financial literacy, risk tolerance, and investment decisions. VOSviewer software was employed for data analysis. The analysis reveals increased attention to topics such as risk appetite, financial markets, and performance, despite a declining trend in publications on financial literacy, risk tolerance, and investment decisions. Significant gaps in the literature are identified, particularly in areas such as financial risk tolerance, financial education, enterprise risk management, and investment horizon.  Future research should focus on these underexplored areas to develop personalized investment strategies and enhance financial education. Recommendations include the creation of targeted financial education programs and tools to improve the assessment of risk tolerance. This study provides valuable insights into the evolving landscape of financial literacy and risk tolerance research. It underscores the importance of these factors in making informed investment decisions and offers a foundation for future studies to build upon.
Mentoring of Mekarsaluyu Women Farmers Group as MSMEs Producers of One Village One Product in Utilizing Digital Marketing as a Promotional Media Wardhana, Adhitya Ikhsani; Silaningsih, Endang; Suryani, Danu; Yuningsih, Erni; Maulana, Lucky Hikmat
Jurma : Jurnal Program Mahasiswa Kreatif Vol 8 No 1 (2024): JUNI
Publisher : LPPM UIKA Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

BARAYU MSMEs is an OVOP producer of MSMEs in Margaluyu Village that needs help increasing its income due to the marketing methods used. For this reason, business actors need changes in the promotion model to maintain their business. Technological developments have made social media widely used, opening up opportunities for business actors as a medium for product promotion. This service aims to provide knowledge and promote products, assist in creating trademarks, MSMEs logos, websites, and skills for MSMEs in designing product promotions on social media and increasing product sales. Assistance uses the Participatory Action Research (PAR) method: observation, interviews, discussions, assistance, and Output. The results obtained after carrying out this service are increased knowledge and Understanding of BARAYU MSMEs owners regarding the existence and potential of social media in promoting products, the creation of the brand name "BARAYU," the creation of a logo and website as well as MSMEs social media accounts, increased skills of MSMEs owners in using social media as a promotional medium, and increasing the number of product sales.
MSMEs Performance Besed on Knowledge and Business Capabilities Tini Kartini; Endang Silaningsih; Dony Ferry Anggoro; Sudarijati Sudarijati
International Journal of Management Research and Economics Vol. 3 No. 1 (2025): February : International Journal of Management Research and Economics
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/ijmre-itb.v3i1.2577

Abstract

This research aims to find out how knowledge and business abilities influence the performance of shoe micro, small and medium enterprises (MSMEs) in Kebon Kembang Market, Bogor City. All shoe MSME players in the market are the objects of research. In this study, the population was 48 business people. The sampling was 48 business people where the sample was determined through census or saturated sampling. This research uses quantitative methods. Data analysis uses various statistical tests, including validity, reliability tests, multiple linear regression tests, multiple correlation analysis, and coefficient of determination (R2). The results of the research show that knowledge and business abilities have quite a big influence on the performance of shoe MSMEs in the Kebon Kembang Market. Around 63.1% of MSME performance can be explained by knowledge and business ability factors. Knowledge and business abilities have a positive and significant effect on the performance of MSMEs, both simultaneously and partially.
Increasing Revisit Intention Through Interpretation Media Design in Gunung Wayang Agrotourism Silaningsih, Endang; Magdalena Melani, Maria; Budi Setiawan, Ade; Luthfiany, Delia; Hakim, Luqman; Zidan, Muhamad; Shabila Wenintias, Siti
Jurnal Pemberdayaan Masyarakat Madani (JPMM) Vol. 8 No. 2 (2024): Jurnal Pemberdayaan Masyarakat Madani (JPMM) (DOAJ & SINTA 3 Indexed)

Publisher : Fakultas Ekonomi dan Bisnis Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JPMM.008.2.03

Abstract

The purpose of this Community Partnership Program is to enhance the visitor experience at Gunung Wayang Agrotourism through the development of interpretation media. Interpretation connects visitors with attractions by providing essential information, particularly when direct communication is not feasible. Gunung Wayang Agrotourism, located in Gunung Endut Village, Sukabumi Regency,offers various facilities such as swimming pools, playgrounds, gazebos, coffee shops, exhibition stages, fruit gardens, traditional culinary experiences, and nature exploration. Despite its diverse attractions, the absence of effective interpretation media negatively affects visitor satisfaction, with approximately 40% of visitors expressing dissatisfaction due to limited informational tools, such as inadequate signage and information boards. The methods employed in this program include participatory and collaborative approaches, involving surveys, interviews, discussions, trials, and evaluations. The outcomes of the program include recommendations for improving interpretation facilities, such as creating a more detailed and visually informative 3D layout map and designing clearer directional signage to provide easy-to-follow guidance for visitors. These enhancements aim to improve visitors' understanding and enjoyment of the site, fostering a more engaging experience. With these improvements, it is anticipated that visitor satisfaction will increase, encouraging repeat visits and supporting the sustainable development of Gunung Wayang Agrotourism.
PENGARUH BUDAYA ORGANISASI, LINGKUNGAN KERJA, DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN UMKM KONVEKSI SETIA KAWAN Ismartaya, Ismartaya; Silaningsih, Endang; Frawitazian, Nadilla
Journal of Management Small and Medium Enterprises (SMEs) Vol 17 No 3 (2024): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v17i3.17305

Abstract

The purpose of this study is to ascertain how Konveksi Setia Kawan MSME employees' performance is impacted by organizational culture, work environment, and work motivation. Organizational culture, work environment, and work motivation were the independent variables employed in this study, and 46 individuals were sampled. Meanwhile, the dependent variable used in this research is employee performance. The research data was collected using questionnaires. The analytical method used is the multiple linear regression method. The results of this research show that 1) organizational culture has a positive and significant effect on employee performance; 2) the work environment has a positive and significant effect on employee performance; 3) work motivation has a positive and significant effect on employee performance; 4) organizational culture, work environment, and work motivation have a positive and significant effect on the performance of Konveksi Setia Kawan MSME employees. Keywords: Organizational Culture; Work Environment; Work Motivation; Employee Performance
COMPETITIVE ADVANTAGE THROUGH MARKET ORIENTATION, CREATIVITY AND PRODUCT INNOVATION Rahmat Budi Hidayat; Endang Silaningsih; Yulianingsih
Jurnal Visionida Vol. 10 No. 2 (2024): Desember
Publisher : Fakultas Ekonomi Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jvs.v10i2.16692

Abstract

This research focuses on the use of market orientation, creativity, and product innovation as key strategies. This research uses quantitative methods and collects primary data through questionnaires and direct interviews with MSME owners. The sample size consisted of 100 respondents selected using proportional stratified random sampling technique with purposive sampling method. The data were analysed using descriptive verification analysis, validity and reliability tests, multiple linear tests and classical assumption tests. The results showed that creativity, innovation, and market orientation have a positive and significant effect on competitive advantage, both individually and jointly.
Co-Authors Abdul Hamid ABDUL ROHMAN Abdul Wadud, Abdul Abdurrozaq, Riyan Abian Nurdiansyah, Muhammad Ade Budi Setiawan Adhitia Maulana Agtariza Wulanda Suci Padi Ahmad Rifans Maulana Akhsan, Muhammad Alfahri, Hasanudin ALFIN ADAM Alycia, Chantika Putri Amelia Kartini5 Andi Hardiansyah Andika Haikal Fikri Andika, Adi Anjani, Evi Tri Anne Kurniawati Arifin, MA Ashfiyah, Shofy Assegaf, Said Riziq Aulia Puspa Ayu Ayun, Mutiara Qurota Aziz, Ayi Jamaludin Azmi, Muhamad Chandra Ayu Pramestidewi Cucu Ratnasih Damar Sandi, Rafly Dede Sutisna Dedeh Widarsih Dena Oktaviani Desi Desi Dian Hermawan Diana Adi Rahmasari Didi Didi Digan Zahroh Fadhilah Dimas Sanjaya Dina Marlina, Dina Dinda Amalia Dony Ferry Anggoro Dwi Gemina Dwi Noven Nugroho Edy Priyono Edy Priyono Elma Erni Yuningsih Evi Tri Anjani Fadhilah, Digan Zahroh Fadhiya, Kamila Fadillah, Muhammad Fajar Fahrizal Amri Fairuz, Rozaan Farida Akbarina Fatimah Azzahra Fe, Didi Feby Anugrah Wati Fikri, Jihad Fina Aprilia Firdaus, M Padil Fitriyani , Elma Fitriyani, Amanda Florensia, Nadya Reza Frans Sudirjo Frawitazian, Nadilla Gojali, Andreas Gotfridus Goris Seran Haikal Fikri, Andika Hanifi, Widia Alma Hanipah, Imanda Hendra Saputra I Nyoman Tri Sutaguna Ibnu Athoillah Al Faqih Ibrahim, Zahra Azkia Ikhwan Zaenudin Ilham, Saepul Indra Cahya Kusuma Indra Indra Ipaludin, Muhamad Isfan Fajar Hawari ISMARTAYA ISMARTAYA Ismartaya Ismartaya Ismartaya, Ismartaya Istiyanah, Istiyanah Jailani, M. Rachmat Janita, Arsya Putri Jaya, M. Prima Jericho Aditya Vandy Jihad Fikri Karimatun Nisa Karimatun Nisa Kartika ., Kartika Kartini, Tini Khomsah Kamilah Kurnialih Kurniawan Kurniawan Latipah, Ipat Leo Anggara Luqman Hakim Luthfiany, Delia M. Albi Sahal Ma'hadi M. Prima Jaya M. Rachmat Jailani M. Zainil Muhsin MA Arifin Maelani, Siti Magdalena Melani, Maria Maharani, Rulistya Malik, Aqsal Maulana Manik, Tuti Khoiriyah Maranti Afifah Maria Magdalena Melani Marwah Eka Putri Maulana, Lucky Hikmat Maulida, Wildan Uyunina Mida Yumaidila MOCHAMMAD REZA Moh. Heriski Ramadan Mubarok, Faisal Husni Muhamad Abdul Azis Muhammad Ikbal Riyadi Muhammad Luthfi MUHAMMAD YUSUF Muhsin, M Zainil Muhsin, M. Zainil Muhzan Fahrosi Mulyantoro, Anto Musa Mulyadi Nadia Putri Nani Wijaya Nazwa Awlia Maulana Neng Erni Fitriani Ningsih, Desi Fitria Nisa, Karimatun NOERMANSYAH, REZA Nugroho, Hendra Wahyu Nurajriah, Siti Nuria Fitri Ramadani Nurpratomo, Ari Oci Sulastri Sipayung Oktafiani, Restu Palahudin Palahudin Pra Gemini Pra Gemini Praditya, Andita Putri Patricia Sihotang Putri Utami Putri Utami, Putri Qoditul Asrof Ramadoni Rafly Damar Sandi Rahayu, Nuratih Dewi Rahmat Budi Hidayat ramadhani ramadhani Ramadhanti, Alicia Nurfitriani Ramadoni, Qoditul Asrof Ramdani Haryadi Irzan Ramdani, Shifa Aulia Rasyifa, Chika Resti Amelia Resti Rohayati Restu Oktafiani Restu Purwaningtyas Restu, Faqih Maulana Rian Permana Riansyah Ricken Fillany Rihadatul Aisy, Zahro Rimadini, Amalia Riny Kusumawati Riva Aryani Putri Rizal Habibi Rizaldi Darmawan Rizky Titis Agustianto Rohmat Rusmawan, Regita Saepul Jamaludin Salbiah, Rahma Siti Sari, Selvina Desfa Sastrawan, Berry Shabila Wenintias, Siti Simaludin Andiyansyah SINDI KRISNANDARI Siska Wahyuningsih Siti Inayatun Sabilla Siti Julaiha Siti Maelani Siti mutmainnah Siti Nurhasanah Siti Rahma Sawalia Nabila Sobarudin, Muhamad Fahmi Sri Harini Sri Harini Sri Harini Suci Nuralita Sudarijati Sudarijati Sudarijati Sudarijati Sudarijati Sumirat, Nur Cahya Suprayogi, Hindrawan Suryani, Danu Tika Febriyanti Tini Kartini Tini Kartini Titiek Tjahja Andari Titiek Tjahya Andari Titiek Tjahya Andari Titis Agustianto, Rizky Tun Susdiyanti Violita Eka Lestari Vivih Rahmayanti Wahono, Puji Wahyuni Diandra Maharani Wardhana, Adhitya Ikhsani Wawi Wawi Wawi, Wawi Widia Aulia Rahmah Wulan Sari, Vanny Wulanda Suci Padi, Agtariza Yulianingsih Yulianingsih Yulianingsih Yulianingsih, Yulianingsih Yumaidila, Mida Yuni Yuningsih Zaenudin, Ikhwan Zidan, Muhamad