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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Manajemen Teknologi Kinerja JAM : Jurnal Aplikasi Manajemen Jurnal Promosi Pendidikan Ekonomi Proceeding Seminar LPPM UMP Tahun 2014 DERIVATIF Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Asia-Pacific Management and Business Application Jurnal Pemberdayaan Masyarakat Madani (JPMM) Resona : Jurnal Ilmiah Pengabdian Masyarakat Adi Widya : Jurnal Pengabdian Masyarakat The Management Journal of Binaniaga Martabe : Jurnal Pengabdian Kepada Masyarakat QARDHUL HASAN: MEDIA PENGABDIAN KEPADA MASYARAKAT Jurnal Sosial Humaniora JURNAL VISIONIDA JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) IKRA-ITH EKONOMIKA PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI Management Studies and Entrepreneurship Journal (MSEJ) JURMA : Jurnal Program Mahasiswa Kreatif Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Journal of Management and Bussines (JOMB) Journal of Management - Small and Medium Enterprises (SME's) International Journal Of Science, Technology & Management (IJSTM) Finansha: Journal of Sharia Financial Management Multicience EMBISS: Jurnal Ekonomi, Manajemen, Bisnis, Sosial Idea Pengabdian Masyarakat JURNAL ILMIAH GLOBAL EDUCATION Dikmas: Jurnal Pendidikan Masyarakat dan Pengabdian Seminar Nasional Hasil Riset dan Pengabdian (SNHRP) Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Multidisiplin Madani (MUDIMA) Indonesian Journal of Business Analytics (IJBA) Journal Of Human And Education (JAHE) Al-Khidmah Jurnal Pengabdian Masyarakat Banco: Jurnal Manajemen dan Perbankan Syariah NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Jurnal Inspirasi Binsis dan Manajemen JWM (JURNAL WAWASAN MANAJEMEN) Profit: Jurnal Manajemen, Bisnis dan Akuntansi Mizania : Jurnal Ekonomi dan Akuntansi Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Jurnal Penelitian Ekonomi Manajemen dan Bisnis Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research International Journal of Management Research and Economics Jurnal Bisnis dan Manajemen (JURBISMAN) Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Karimah Tauhid International Journal of Educational and Life Sciences (IJELS) Jurnal Pengabdian Masyarakat dan Riset Pendidikan Menawan : Jurnal Riset dan Publikasi Ilmu Ekonomi Global Leadership Organizational Research in Management J-CEKI Jurnal Ilmiah Manajemen Dan Kewirausahaan
Endang Silaningsih
Universitas Djuanda
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THE INFLUENCE OF ORGANIZATIONAL CULTURE AND JOB SATISFACTION ON OCB WITH ORGANIZATIONAL COMMITMENT AS A MEDIATING VARIABLE Nuria Fitri Ramadani; Ismartaya; Silaningsih, Endang
Jurnal Visionida Vol. 11 No. 1 (2025): Juni
Publisher : Fakultas Ekonomi Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jvs.v11i1.19747

Abstract

This research was conducted to determine the effect of organizational culture and job satisfaction on organizational citizenship behavior through organizational commitment as an intervening variable in employees. This research design uses descriptive and verification methods with a quantitative approach. In determining the research sample, the authors used probability sampling with simple random sampling technique and used the degree of variability sample measurement, obtained as many as 134 employees. The analysis method used is path analysis with t test and sobel test. The results showed that organizational citizenship behavior of employees through organizational culture, job satisfaction and organizational commitment in Pusdiklatwas BPKP employees is in the good category; organizational culture has a direct and positive effect on organizational commitment; job satisfaction has no direct and positive effect on organizational commitment; organizational culture has a direct and positive effect on organizational citizenship behavior; job satisfaction has a direct and positive effect on organizational citizenship behavior; organizational commitment has a direct and positive effect on organizational citizenship behavior; organizational culture has an indirect and positive effect on organizational citizenship behavior through organizational commitment; job satisfaction has no indirect and positive effect on organizational citizenship behavior.
Analisis Persepsi, Sikap dan Preferensi Terhadap Kepuasan Konsumen pada UMKM Makanan Ringan Dinda Amalia; Erni Yuningsih; Endang Silaningsih
Profit: Jurnal Manajemen, Bisnis dan Akuntansi Vol. 3 No. 4 (2024): Profit : Jurnal Manajemen, Bisnis dan Akuntansi
Publisher : UNIVERSITAS MARITIM AMNI SEMARANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/profit.v3i4.2545

Abstract

The decline in the number of UMKM in Sukabumi City is inseparable from the lack of independence of business actors in production process technology, weak financial management, and incompetent human resources are problems that are often faced by UMKM business actors in Sukabumi City. This study aims to analyze the influence of variables of perception, attitude and consumer preference on customer satisfaction. The research method used was probability sampling using a questionnaire as an instrument to collect data from 100 respondents. The results of this study indicate that simultaneously, perceptions, attitudes and consumer preferences have a positive and significant effect on customer satisfaction, with an R Square value of 61.1%. The remaining 38.9% is influenced by other factors not examined in this study. Perceptions, attitudes and preferences also have a significant effect on customer satisfaction. The results showed that consumer preference variables had a greater influence than perception and attitude variables on customer satisfaction of Snack Food UMKM in Sukabumi City. The conclusion is that in the context of Snack Food UMKM in Sukabumi City, both perceptions, attitudes and preferences are essential factors that need to be considered in determining customer satisfaction.
Business Performance Based on Entrepreneurial Orientation, Motivation, and Organizational Commitment in Snack Food MSMEs Silaningsih, Endang; Kartini, Tini; Ibrahim, Zahra Azkia
KINERJA Vol. 28 No. 1 (2024): KINERJA
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v28i1.8134

Abstract

This study examines the effect of entrepreneurial orientation and motivation on business performance with organizational commitment as an intervening variable in snack food MSMEs in Cisarua District. The sample used was 58 snack food MSMEs in Cisarua District. This research is descriptive and verification with the path analysis method. This study resulted in the findings that entrepreneurial orientation and motivation have an influence on business performance and organizational commitment. Organizational commitment served as an intervening variable. Based on the result of this study, business actors must be able to improve entrepreneurial orientation and motivation in order to improve business performance and organizational commitment.
Penerapan Importance Performance Analysis (IPA) untuk Meningkatkan Kualitas Pelayanan pada Restoran Solaria Restu Purwaningtyas; Endang Silaningsih; Wahyuni Diandra Maharani; Andi Hardiansyah; Resti Amelia
MENAWAN : Jurnal Riset dan Publikasi Ilmu Ekonomi Vol. 3 No. 3 (2025): MENAWAN: Jurnal Riset dan Publikasi Ilmu Ekonomi
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/menawan.v3i3.1470

Abstract

Community service initiatives often struggle to meet the needs of beneficiaries. This study explores the application of Importance Performance Analysis (IPA) to improve the effectiveness of community service programs, using Solaria Restaurant’s customer service efforts as a case study. The research investigates the gap between beneficiaries’ expectations and their perceptions of delivered services. Data is collected through surveys administered to a sample of Solaria Restaurant patrons who have benefitted from the restaurant’s community service programs. By analyzing the importance and performance ratings provided by participants, the study identifies areas for improvement within Solaria’s service delivery. This research demonstrates the value of IPA as a tool for enhancing community service programs. By aligning service delivery with beneficiary expectations, organizations can maximize the impact of their efforts and create more meaningful community engagement.
Penerapan Strategi Store Atmosphere Untuk Meningkatkan Keputusan Pembelian Di Alfamart Harjasari 2 Melalui Metode Pendekatan Importance Performance Analysis (IPA) Indra, Indra; Aulia Puspa Ayu; Siti Rahma Sawalia Nabila; Endang Silaningsih
Jurnal Bisnis dan Manajemen (JURBISMAN) Vol. 3 No. 2 (2025): Jurnal Bisnis dan Manajemen (JURBISMAN)
Publisher : Penerbit dan Percetakan CV. Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/jurbisman.v3i2.1083

Abstract

Tujuan dari penelitian ini adalah untuk mengevaluasi strategi store atmosphere Alfamart Harjasari 2 dan pengaruhnya terhadap keputusan pembelian pelanggan. Jenis penelitian ini menggunakan metode eksplanatif dan analisis kuantitatif, yaitu dengan memberikan kuesioner kepada pelanggan Alfamart dengan jumlah responden yaitu 50. Hasil penelitian ini dengan menggunakan uji F menunjukkan bahwa masing-masing sub variabel secara simultan berpengaruh signifikan terhadap keputusan keputusan pembelian dan hasil uji T menunjukkan bahwa variabel eksterior dan interior secara parsial berpengaruh terhadap keputusan pembelian. Sedangkan variabel general interior dan tampilan interior tidak berpengaruh terhadap keputusan pembelian.
Strategi Peningkatan Kepuasan Konsumen Melalui Store Atmosphere Di Cafe Rainder Coffee & Kitchen Menggunakan Importance Performance Analysis (IPA) Cucu Ratnasih; Nadia Putri; Ahmad Rifans Maulana; Endang Silaningsih
Jurnal Bisnis dan Manajemen (JURBISMAN) Vol. 3 No. 2 (2025): Jurnal Bisnis dan Manajemen (JURBISMAN)
Publisher : Penerbit dan Percetakan CV. Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/jurbisman.v3i2.1096

Abstract

Penelitian ini bertujuan mengidentifikasi aspek store atmosphere yang penting dan berkinerja baik di Cafe Rainder untuk meningkatkan kepuasan pelanggan. Metode yang digunakan adalah kuisioner dan Importance Performance Analysis (IPA) dari 34 responden dengan berbagai latar belakang. Hasil menunjukkan bahwa aspek seperti papan nama, desain luar, aroma, dan display perlu perbaikan segera, sedangkan warna cat dan kebersihan sudah dipertahankan. Strategi yang disarankan adalah fokus pada peningkatan aspek prioritas utama dan mempertahankan yang sudah baik. Kesimpulannya, peningkatan aspek penting yang berkinerja rendah dapat meningkatkan pengalaman dan loyalitas pelanggan.
Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen melalui Store Atmosphere di Restoran XYZ Feby Anugrah Wati; Saepul Jamaludin; Putri Patricia Sihotang; Neng Erni Fitriani; Endang Silaningsih
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 3 No. 3 (2025): Mei : Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v3i3.1716

Abstract

One of the key elements in a company is customer service, which must be supported by a conducive environment. A supportive environment can be an added value for the company. Companies that sell products must consider that good service will create a positive image in the eyes of customers, making them feel that their needs are met. This study examines the service model and mechanism at XYZ Restaurant. The purpose of this article is to identify the model and mechanism used in the budgeting process at XYZ Restaurant. The research method employed is library research. The findings indicate that XYZ Restaurant applies both Top-Down and Bottom-Up budgeting approaches and is capable of adopting a combined budgeting approach. The budgeting process at XYZ Restaurant involves setting the company's vision and strategy, budgeting determination, communication and commitment, budget implementation, as well as monitoring and evaluation.
Analisis Strategi Store Atmospher untuk Meningkatkan Kepuasan Pelanggan pada Restoran TRRC Elma; Ashfiyah, Shofy; Azmi, Muhamad; Silaningsih, Endang
JURNAL EKONOMI, MANAJEMEN, BISNIS, DAN SOSIAL (EMBISS) Vol. 5 No. 3 (2025): Mei 2025
Publisher : CV ODIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59889/embiss.v5i3.389

Abstract

Creating a supportive atmosphere in a restaurant requires proper planning. Studies have a goal of analysis of a u.r. agency strategy implemented to increase customer satisfaction. Studies employ qualitative descriptive methods by collecting data based on observation, interviews, and documentation. Studies show that the trrc restaurant has incorporated elements of the atmosphere stores such as interior displays, stores of layout, exterior, and interiors capable of positive effects on customer satisfaction. The trrc restaurant creates a comfortable atmosphere through restaurant design, lighting, entrances, and table arrangement. In addition, the trrc restaurant also provides live music entertainment day and night to increase the appeal for customers. The atmosphere store strategy used by the trrc restaurant proves to be effective in increasing customer satisfaction shown with positive comments from customers. Studies are expected to provide referencing to other restaurants on the basis of the build strategy store atmosphere to increase customer satisfaction.
EMPLOYEE PERFORMANCE BASED ON WORK MOTIVATION, EMPLOYEE ENGAGEMENT AND ORGANIZATIONAL COMMITMENT Andika, Adi; Sudarijati, Sudarijati; Silaningsih, Endang
Journal of Management Small and Medium Enterprises (SMEs) Vol 18 No 2 (2025): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v18i2.17049

Abstract

This study aims to assess employee perceptions and examine the direct effects of work motivation and employee engagement on organizational commitment, as well as the direct effects of work motivation, employee engagement, and organizational commitment on employee performance. It also investigates the indirect role of organizational commitment in mediating the impact of work motivation and employee engagement on employee performance. Using path analysis and a sample of 132 respondents, the study found that work motivation and employee engagement significantly influence organizational commitment. Additionally, all three variables—work motivation, employee engagement, and organizational commitment—directly affect employee performance. Organizational commitment also serves as a mediating factor between both work motivation and employee engagement on employee performance. Keywords: Work Motivation; Employee Engagement; Organizational Commitment; Employee Performance
BIBLIOMETRIC STUDY OF FINANCIAL LITERACY AND RISK TOLERANCE ON INVESTMENT DECISIONS Nisa, Karimatun; Wahono, Puji; Silaningsih, Endang
Finansha: Journal of Sharia Financial Management Vol. 5 No. 1 (2024): Finansha: Journal of Sharia Financial Management
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/fjsfm.v5i1.31993

Abstract

This study aims to analyze trends and developments in research on the relationship between financial literacy, risk tolerance, and investment decisions. Employing a bibliometric analysis methodology, the study utilizes data from international publications in the Google Scholar database collected through Publish or Perish software. The analysis covers the publication period from 2017 to 2022 and includes a review of 498 articles using keywords such as financial literacy, risk tolerance, and investment decisions. VOSviewer software was employed for data analysis. The analysis reveals increased attention to topics such as risk appetite, financial markets, and performance, despite a declining trend in publications on financial literacy, risk tolerance, and investment decisions. Significant gaps in the literature are identified, particularly in areas such as financial risk tolerance, financial education, enterprise risk management, and investment horizon.  Future research should focus on these underexplored areas to develop personalized investment strategies and enhance financial education. Recommendations include the creation of targeted financial education programs and tools to improve the assessment of risk tolerance. This study provides valuable insights into the evolving landscape of financial literacy and risk tolerance research. It underscores the importance of these factors in making informed investment decisions and offers a foundation for future studies to build upon.
Co-Authors Abdul Hamid ABDUL ROHMAN Abdul Wadud, Abdul Abdurrozaq, Riyan Abian Nurdiansyah, Muhammad Ade Budi Setiawan Adhitia Maulana Agtariza Wulanda Suci Padi Ahmad Rifans Maulana Akhsan, Muhammad Alfahri, Hasanudin ALFIN ADAM Alycia, Chantika Putri Amelia Kartini5 Andi Hardiansyah Andika Haikal Fikri Andika, Adi Anjani, Evi Tri Anne Kurniawati Arifin, MA Ashfiyah, Shofy Assegaf, Said Riziq Aulia Puspa Ayu Ayun, Mutiara Qurota Aziz, Ayi Jamaludin Azmi, Muhamad Chandra Ayu Pramestidewi Cucu Ratnasih Damar Sandi, Rafly Dede Sutisna Dedeh Widarsih Dena Oktaviani Desi Desi Dian Hermawan Diana Adi Rahmasari Didi Didi Digan Zahroh Fadhilah Dimas Sanjaya Dina Marlina, Dina Dinda Amalia Dony Ferry Anggoro Dwi Gemina Dwi Noven Nugroho Edy Priyono Edy Priyono Elma Erni Yuningsih Evi Tri Anjani Fadhilah, Digan Zahroh Fadhiya, Kamila Fadillah, Muhammad Fajar Fahrizal Amri Fairuz, Rozaan Farida Akbarina Fatimah Azzahra Fe, Didi Feby Anugrah Wati Fikri, Jihad Fina Aprilia Firdaus, M Padil Fitriyani , Elma Fitriyani, Amanda Florensia, Nadya Reza Frans Sudirjo Frawitazian, Nadilla Gojali, Andreas Gotfridus Goris Seran Haikal Fikri, Andika Hanifi, Widia Alma Hanipah, Imanda Hendra Saputra I Nyoman Tri Sutaguna Ibnu Athoillah Al Faqih Ibrahim, Zahra Azkia Ikhwan Zaenudin Ilham, Saepul Indra Cahya Kusuma Indra Indra Ipaludin, Muhamad Isfan Fajar Hawari ISMARTAYA ISMARTAYA Ismartaya Ismartaya Ismartaya, Ismartaya Istiyanah, Istiyanah Jailani, M. Rachmat Janita, Arsya Putri Jaya, M. Prima Jericho Aditya Vandy Jihad Fikri Karimatun Nisa Karimatun Nisa Kartika ., Kartika Kartini, Tini Khomsah Kamilah Kurnialih Kurniawan Kurniawan Latipah, Ipat Leo Anggara Luqman Hakim Luthfiany, Delia M. Albi Sahal Ma'hadi M. Prima Jaya M. Rachmat Jailani M. Zainil Muhsin MA Arifin Maelani, Siti Magdalena Melani, Maria Maharani, Rulistya Malik, Aqsal Maulana Manik, Tuti Khoiriyah Maranti Afifah Maria Magdalena Melani Marwah Eka Putri Maulana, Lucky Hikmat Maulida, Wildan Uyunina Mida Yumaidila MOCHAMMAD REZA Moh. Heriski Ramadan Mubarok, Faisal Husni Muhamad Abdul Azis Muhammad Ikbal Riyadi Muhammad Luthfi MUHAMMAD YUSUF Muhsin, M Zainil Muhsin, M. Zainil Muhzan Fahrosi Mulyantoro, Anto Musa Mulyadi Nadia Putri Nani Wijaya Nazwa Awlia Maulana Neng Erni Fitriani Ningsih, Desi Fitria Nisa, Karimatun NOERMANSYAH, REZA Nugroho, Hendra Wahyu Nurajriah, Siti Nuria Fitri Ramadani Nurpratomo, Ari Oci Sulastri Sipayung Oktafiani, Restu Palahudin Palahudin Pra Gemini Pra Gemini Praditya, Andita Putri Patricia Sihotang Putri Utami Putri Utami, Putri Qoditul Asrof Ramadoni Rafly Damar Sandi Rahayu, Nuratih Dewi Rahmat Budi Hidayat ramadhani ramadhani Ramadhanti, Alicia Nurfitriani Ramadoni, Qoditul Asrof Ramdani Haryadi Irzan Ramdani, Shifa Aulia Rasyifa, Chika Resti Amelia Resti Rohayati Restu Oktafiani Restu Purwaningtyas Restu, Faqih Maulana Rian Permana Riansyah Ricken Fillany Rihadatul Aisy, Zahro Rimadini, Amalia Riny Kusumawati Riva Aryani Putri Rizal Habibi Rizaldi Darmawan Rizky Titis Agustianto Rohmat Rusmawan, Regita Saepul Jamaludin Salbiah, Rahma Siti Sari, Selvina Desfa Sastrawan, Berry Shabila Wenintias, Siti Simaludin Andiyansyah SINDI KRISNANDARI Siska Wahyuningsih Siti Inayatun Sabilla Siti Julaiha Siti Maelani Siti mutmainnah Siti Nurhasanah Siti Rahma Sawalia Nabila Sobarudin, Muhamad Fahmi Sri Harini Sri Harini Sri Harini Suci Nuralita Sudarijati Sudarijati Sudarijati Sudarijati Sudarijati Sumirat, Nur Cahya Suprayogi, Hindrawan Suryani, Danu Tika Febriyanti Tini Kartini Tini Kartini Titiek Tjahja Andari Titiek Tjahya Andari Titiek Tjahya Andari Titis Agustianto, Rizky Tun Susdiyanti Violita Eka Lestari Vivih Rahmayanti Wahono, Puji Wahyuni Diandra Maharani Wardhana, Adhitya Ikhsani Wawi Wawi Wawi, Wawi Widia Aulia Rahmah Wulan Sari, Vanny Wulanda Suci Padi, Agtariza Yulianingsih Yulianingsih Yulianingsih Yulianingsih, Yulianingsih Yumaidila, Mida Yuni Yuningsih Zaenudin, Ikhwan Zidan, Muhamad