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Journal : Golden Ratio of Human Resource Management

Evaluating Public Service Performance in Food Safety Certification: The Role of Human Resource Competence, Information Technology, and Process Transparency at BBPOM Bandar Lampung, Indonesia Mega, Sri Wulan; Sugiono, Arif; Wijaya, Andi
Golden Ratio of Human Resource Management Vol. 5 No. 2 (2025): March - July
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v5i2.1423

Abstract

This study aims to evaluate the simultaneous influence of human resource competence, the utilization of information technology, and process transparency on public service performance, particularly in the certification of Good Processed Food Production Methods (CPPOB) at the Food and Drug Supervisory Agency (BBPOM) in Bandar Lampung, Indonesia. Responding to increasing public demands for food safety and the complexity of certification services, this research investigates how administrative and technological factors shape institutional performance. A quantitative approach was employed, involving 275 respondents who had accessed CPPOB certification services. Multiple linear regression analysis was conducted to measure the effect of each independent variable. The findings reveal that all three variables significantly influence public service performance, with human resource competence contributing the most (β = 0.313), followed by information technology (β = 0.152) and process transparency (β = 0.147). The study provides both theoretical and practical implications. Theoretically, it reinforces the discourse of public service delivery based on good governance and public value management. The results highlight the importance of institutional strategies focusing on employee training, digital infrastructure development, and transparent service procedures. These findings contribute to public sector reform efforts in Indonesia, particularly in enhancing responsiveness, efficiency, and accountability in food safety supervision.
Co-Authors , Susantidiana AA Sudharmawan, AA Abdul Rahman Adi, Nuri P. Afdholiatus Syafaah, Afdholiatus AGUS PRIYANTO Ahmad Faried Aidifitri, Siti Nurul Albar, Muh. Alwi Amarilisa Kusuma, Amarilisa Anan, M. Rifqi Andi Asadul, Andi Andi Nur Cahyo Andi Tira, Andi Andri Hidayat, Andri Andrianti, Sarah Andy Rachman Angelina, Devita Anggrainy, Veriana Angliana Chouw, Angliana Anna Meiliana Apriadi, Ferra Arief Rachmawan, Arief Arif Sugiono Asmawati Asmawati Astuti Kurnianingsih Astuti, Harti As’ad, Suryani Ayu Wulandari Aziz, Vijay Abdul Bachtiar Murtala Bahtiar, Akhmad Seruji Baso Madiong Benyamin Lakitan Bertha Pangaribuan Budiman, Bellinda Candra Ninghayu Chen, David Christopher Christopher Cuaca, Jeffrey Prasetya Cynthia R. Sartika Cynthia Retna Sartika, Cynthia Retna Danang Yulianto Deroes, Kartini M. Djoko Widodo Dwi Hastuti Dwi Putro Priadi Dwiyanto, Muhammad Alvin Edrick, Jon Eka Armas Pailis Eko Purnomo Erizal Sodikin Erma Yunita, Erma Erna Siaga, Erna Ertyastono, Adrian Fadilah, Lya Nailatul Fathur Rizal FETRINA OKTAVIA Firdaus Sulaiman, Firdaus Fitra Gustiar, Fitra Gan, Lady Gatot Lawrence, Gatot Gatot S. Lawrence Haifa, Rima Haniatin, Maimanatin Haniatin Hasyim, Fuadz Herman Ruslim Heryanto, Jacky Hidayat, kemas Muhammad Wahyu Himmah, Hanim Faiqotul Ida P. Sormin Irawan Yusuf Irma Ruslina Defi Irmawati Irmawati Irwan Suhendry, Irwan Jane, Jennie Jennie Jane Johan, Livia Junaidi Junaidi Kadir, Sabaruddin Kartika Kartika Kawuryan, Megandaru Widhi Kevin, Nicholas Khairi, Ahmad Khairunnisa Kuncoro, Setyo Kurniawan, Adeline Putri L. Meily Kurniawidjaja Laela Hayu Nurani Laily Ilman Widuri, Laily Ilman LEVIA, SHERLY NUR lhamjaya Patellongi Liviani, Liviani Lubapepita Triananda, Aurellia Lucia Herminawati, Lucia Lukman H Makmun Lukman Samboteng & Rulinawaty Kasmad M. Rial Andrika Mansyur Arief, Mansyur Marshela Maulana, M. Farhan Maulidi, Minan Fikri Mega, Sri Wulan Meihana, Mei Melisa Intan Barliana Memen Surahman Mery Hasmeda Mili Purbaya, Mili Moch Arif Maulana Mochlisin Andriyanto, Mochlisin Moh. Roby Trio Darmawanto Ikhsan Muafi Muchlis Hamdi Muchtaruddin Mansyur Muda, Strayker Ali Mudita, Natalia Ratna MUHAMAD UMAR HARUN Mulyadi, Jonathan Taniel Mulyana Mulyana Nurkhasa Nurkhasa, Nurkhasa Nurrani Mustika Dewi, Nurrani Mustika Nurshanti, Dora Fatma Octafilia, Yusnita Octariana Sofyan Parlindungan, Effendy Sagala Prajnamitra, Thomas Pranata, Dina Eka Pratami, Vani N. Pudjianto, Widodo Sigit Purnama Asri Adinda, Gita Kinanthi Purwanto, Gilbert Imanuel Putri, Angely Olivia Qiantori, Adziqa Ammara Rahman, Waqi’ Rahmani Rahmani Rahmat Hidayat Rahmawaty, Dwi Renli, Aeron Ria, Rofiqoh Purnama Rianti, Dian Ratna Ridwan, Ridwan Rimawan, M. Rini Setiawati Risal Ardika Rizar, Fitra Fadhilah Ronaldo Michael Go Rosdianto, Aziiz Mardanarian Rujito A. Suwignyo, Rujito A. Rujito Agus Suwignyo Samboteng, Lukman Samuel Oetoro Sanjaya, Nanda Sarifa Aini Sarwana, Atin Sayurandi Sayurandi, Sayurandi Sherly Hanifarianty, Sherly Sholehah, Ari Fatus Shudiq, Wali Ja'far Sigit Ismawanto, Sigit Silaban, Jeffry Frans Rinaldo SITI HERLINDA Siti Masreah Bernas Siti Nurhaliza Siti Nurul Aidil Fitri Soepriatna, Angelica Steven Delon Herjana Sulaiman Sulaiman Sulistyowati Sulistyowati Suryani As’ad Suryani As’ad SUSANTI DIANA Susilawati, Susilawati Sutardi, Edi Suwandi . SYAIFUL BAHRI Syarifah Aini Tahir, Tahir Teguh A.S. Ranakusuma Terawan Agus Putranto, Terawan Agus Toti Indrawati Treisna, Novita Tri Brata, Joko Tumbelaka, William Stefanus Turangan, Joyce A. Umi Rojiati Widjaja Lukito Wijaya, Carissa Vienna Wijaya, Marvella Wijaya, Septihani Michella Winata, Farrel Ernesto Yani Lina Yazidat, Izatul Yenny Surjawan Yukianti, Chiara Rizka Yuni Elsa Hadisaputri Zainal Arifin Zainul Muttaqin