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Manajemen Mutu Pendidikan: Kajian Sistematik tentang Implementasi dan Dampaknya terhadap Peningkatan Kualitas Sekolah di Indonesia Diana Dwi Septyaningrum; Nur Faizah Zulfa; Hikmatul Hasanah; Mu’alimin Mu’alimin
CENDEKIA: Jurnal Ilmu Sosial, Bahasa dan Pendidikan Vol. 5 No. 4 (2025): CENDEKIA: Jurnal Ilmu Sosial, Bahasa dan Pendidikan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/cendekia.v5i4.7107

Abstract

Improving the quality of education is a strategic issue that is the main focus in the development of educational institutions in Indonesia. In the era of globalisation and digital transformation, educational institutions are faced with the demand to produce graduates who are not only academically excellent, but also adaptive to changes and community needs. One approach that has been widely studied to address these challenges is the application of educational quality management. This study aims to systematically review various studies that discuss the concept, implementation, and results of the application of educational quality management, with the main question being how the application of quality management contributes to improving the quality of educational institutions. This study uses a literature review method by searching for scientific articles from 2019 to 2025 accessed through Google Scholar and the Publish or Perish (PoP) application. The search was conducted using the keywords ‘educational quality management’, ‘quality implementation’, and ‘improvement of educational institution quality’. From the search results of 15 articles, five main articles were obtained and analysed in depth based on their relevance to the topic and contribution to the research focus. The results of the study revealed three main themes: first, quality management is implemented as a continuous improvement strategy that emphasises planning, implementation, evaluation, and follow-up on quality; second, transformational and collaborative leadership are determining factors in the successful implementation of quality management; third, the implementation of quality management has been proven to improve student academic achievement and the effectiveness of educational institutions. This study concludes that educational quality management plays a significant role in building a culture of quality, accountability, and professionalism among educators. Further research is recommended to explore models of digital and participatory quality management implementation in the context of 21st-century education.
Kepuasan Pelanggan dan Loyalitas Konsumen: Sebuah Literature Review Sistematik terhadap Faktor Penentu dan Hubungannya dalam Konteks Pemasaran Modern Fatimatul Hasanah; Dzurriyatus Sa’diyah M.; Mu’alimin Mu’alimin
Jurnal Pendidikan Dirgantara Vol. 2 No. 4 (2025): November : Jurnal Pendidikan Dirgantara
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jupendir.v2i4.753

Abstract

Customer satisfaction and consumer loyalty are critical issues in modern marketing management, as they play a strategic role in retaining customers and increasing company profitability. With the increasing intensity of business competition, it has become crucial for scientists and practitioners to understand the components that influence customer satisfaction and their impact on loyalty. The purpose of this study is to systematically review the relationship between customer satisfaction and consumer loyalty, as well as to identify the main determinant factors.The research questions are: (1) What are the most influential factors affecting customer satisfaction and loyalty? (2) How is the relationship pattern between satisfaction and loyalty based on previous research findings?. A systematic literature review was conducted using articles from Google Scholar and Publish or Perish (PoP) with keywords consumer satisfaction, consumer loyalty, service quality, price, and customer trust. A total of 27 articles published between 2020 and 2025 were analyzed, and 5 relevant articles were selected for in-depth review. The findings indicate that product quality, service quality, price, trust, and brand image are dominant factors influencing customer satisfaction and loyalty. In conclusion, future research can explore digital and technology-based service contexts as well as more complex mediation and moderation relationships to deepen understanding of customer satisfaction and loyalty.
Manajemen Konflik di Lembaga dan Organisasi: Analisis Tren, Kategori, dan Strategi Penyelesaian Lelly Anggraini; Roifatul Hasanah; Mayaza Rizqi Amelia; Ifrotul Hasanah; Mu’alimin Mu’alimin
Demokrasi: Jurnal Riset Ilmu Hukum, Sosial dan Politik Vol. 2 No. 4 (2025): Demokrasi: Jurnal Riset Ilmu Hukum, Sosial dan Politik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/demokrasi.v2i4.1298

Abstract

Conflict is an inevitable phenomenon in organizational life and has the potential to greatly affect performance, interpersonal relationships, and institutional sustainability. The complexity of interactions in educational, business, and social environments makes this issue increasingly relevant for in-depth study. This study aims to examine the development of scientific studies on types of conflict and conflict management strategies over the past six years. The main focus of the study is to answer two questions: what types of conflict are most dominant in organizations, and how are conflict resolution strategies applied in various institutional contexts? The research method used is a literature review with the main keyword “types of conflict,” through searches in several scientific databases. From the selection results, five relevant articles were obtained and then analyzed based on research themes and trends. The analysis results show three main findings. First, conflicts within organizations can be classified into intrapersonal, interpersonal, and intergroup conflicts. Second, conflict resolution strategies emphasize the importance of effective communication, collaboration, mediation, and participatory leadership in creating sustainable solutions. Third, ethical and religious dimensions are also important aspects in building fair and harmonious resolutions. This study confirms that effective conflict management requires a multidimensional approach that integrates managerial, psychological, and moral values. Researchers are encouraged to conduct comparative studies between institutions to enrich their understanding of organizational conflict dynamics.
Manajemen Strategi dan Penjaminan Mutu untuk Pendidikan Berkelanjutan: Tinjauan Sistematis Literatur Miftahul Jannah; Muhammad Eko Nurfaiz; Hikmah Kamila Salsabyla Az; Mu’alimin Mu’alimin
Jurnal Cakrawala Pendidikan dan Biologi Vol. 2 No. 4 (2025): Desember: Jurnal Cakrawala Pendidikan dan Biologi
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jucapenbi.v2i4.826

Abstract

The quality of education is a crucial issue that continues to receive attention in facing the challenges of globalization, digitalization, and the demands of 21st century competencies. Quality improvement efforts are not only related to the quality of students' learning outcomes, but also concern the role of leadership, management effectiveness, and the implementation of a quality assurance system. This study aims to identify strategies to improve the quality of education that have been studied in the literature for the last five years (2020-2025) and answer two research questions, namely: (1) what quality strategies are predominantly discussed in the literature, and (2) how the role of leadership, strategy management, and quality assurance in supporting the quality of education. The method used is literature review with a qualitative approach. Data was obtained from Google Scholar and Publish or Perish (PoP) databases using the keyword "quality strategy" with a publication year limit of 2020–2025. The search yielded 30 articles, which then through a screening and selection process obtained 5 relevant articles for analysis. The results of the analysis show three main trends: (1) the strategic role of school principals in building a quality culture, (2) the importance of evaluation and implementation of quality management in a sustainable manner, and (3) the synergy of visionary leadership with the quality assurance system as the basis for sustainable quality. This study concludes that the education quality strategy requires the integration of these three aspects. Going forward, further research is needed to develop integrative models across approaches and broader educational contexts.
Peran Guru sebagai Konselor Islami dalam Mengatasi Problem Psikologis Siswa Wima, Cut Wima Umiana; Mu’alimin Mu’alimin; Mukaffan Mukaffan
Jurnal Cakrawala Pendidikan dan Biologi Vol. 2 No. 4 (2025): Desember: Jurnal Cakrawala Pendidikan dan Biologi
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jucapenbi.v2i4.841

Abstract

This study examines the role of teachers as Islamic counselors in addressing various psychological problems experienced by students, such as learning anxiety, academic stress, low self-confidence, difficulty controlling emotions, and social problems such as bullying. Teachers serve not only as instructors, but also as murabbi, mursyid, and moral role models in guiding students' spiritual and emotional development. The study used a qualitative method with a library study approach, where data were obtained through relevant literature related to Islamic counseling, Islamic education, and student psychology. The results of the study indicate that the implementation of Islamic counseling through strategies such as mau'izhah hasanah, tazkiyah an-nafs, prayer and dhikr, empathy development, and collaboration with guidance and counseling teachers and parents has been proven to reduce students' anxiety and stress levels, increase learning motivation, strengthen morals and character, and provide spiritual peace. Thus, teachers play a strategic role in creating a holistic educational environment and supporting students' psychological well-being. In addition, the implementation of Islamic counseling also plays a role in building students' mental resilience in facing academic and social pressures. In the long term, this will strengthen the Islamic values ​​applied in students, while creating a more resilient and noble generation.
Pendekatan Sistematis terhadap Total Quality Management: Analisis Tematik Penerapan Standar Mutu dan Dampaknya terhadap Kualitas Layanan Noer sulistiawati; Milda Ajeng Dea R; Sa’adah Sa’adah; Mu’alimin Mu’alimin
Moral : Jurnal kajian Pendidikan Islam Vol. 2 No. 4 (2025): Desember : Moral : Jurnal kajian Pendidikan Islam
Publisher : Asosiasi Riset Ilmu Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/moral.v2i4.1544

Abstract

Quality management and Total Quality Management (TQM) have become critical issues in both education and industry because they are directly related to service quality, process efficiency, and customer satisfaction. The rise of global competition demands organizations to implement a quality system that not only focuses on technical standards, but also integrates a comprehensive quality culture. This article aims to answer the research question regarding how the application of quality standards and TQM affects the quality of organizational management and the benefits produced for both academics and practitioners. The research method uses a qualitative approach with a literature review (LR) model. Data were obtained from 20 scientific articles published between 2020 and 2025 through Google Scholar and Publish or Perish (PoP) using the keywords “quality management, standard, benefits, TQM.” After the screening process, five articles were selected for in-depth analysis. The results of the analysis reveal three main findings: (1) quality standards serve as a fundamental basis for maintaining quality consistency, (2) the implementation of TQM is proven to be flexible and applicable across various sectors, and (3) the benefits of TQM include improved service quality, process efficiency, and customer satisfaction. The conclusion of this synthesis highlights that the application of TQM is not merely a technical strategy, but also shapes a sustainable organizational culture. Future studies should further explore the integration of TQM within the context of digitalization and educational innovation.
Strategi Pengendalian Mutu dalam Pendidikan, Pangan, dan Manufaktur: Sebuah Literature Review Sistematis 2020–2025 Hulwatun Nisa; Ifrohatil Kamiliyah; Faidhiyatul Muna Iza; Mu’alimin Mu’alimin
Jurnal Manajemen dan Pendidikan Agama Islam Vol. 3 No. 5 (2025): September: Jurnal Manajemen dan Pendidikan Agama Islam
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jmpai.v3i5.1693

Abstract

Quality control is a crucial aspect in various fields, such as education, the food industry, and manufacturing, as it functions to maintain the consistency of service or product quality. Inaccuracy in managing quality can cause financial losses, damage an institution's reputation, and reduce stakeholder trust. Based on this urgency, this study reviews recent literature to answer the main question of how quality control strategies can be effectively applied in diverse organizations. The review was conducted through a qualitative literature review approach by exploring scientific publications via Google Scholar and the Publish or Perish (PoP) application. Article selection was based on the relevance of keywords related to quality control and was limited to publications from 2020–2025. Out of 24 articles found, filtering was done until 5 of the most relevant articles remained for in-depth analysis. The analysis reveals three main findings. In higher education, a strong internal quality system and a sustainable quality culture are needed. The food industry emphasizes the standardization of raw materials and optimization of production processes. Meanwhile, the manufacturing sector makes extensive use of statistical techniques and tiered inspections. Overall, the effectiveness of quality control requires a combination of technical, managerial, and organizational culture aspects. Future research is recommended to explore the integration of digital technology and sustainability principles in quality control practices.
Faktor Penentu Kepuasan dan Loyalitas Pelanggan : Tinjauan Sistematis atas Kualitas Layanan, Citra Merek, dan Persepsi Harga Intan Zayyinatun Nisa; Husnul Hotimah; Ahmad Riskillah Hamdani; Mu’alimin Mu’alimin
Jurnal Manajemen dan Pendidikan Agama Islam Vol. 4 No. 1 (2026): Januari: Jurnal Manajemen dan Pendidikan Agama Islam
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jmpai.v4i1.1730

Abstract

Customer satisfaction is a central issue in marketing management, as it plays a crucial role in determining customer loyalty amid increasingly intense business competition. A comprehensive understanding of the factors influencing customer satisfaction is essential not only for academics in strengthening marketing theory but also for practitioners in designing effective service and product strategies. This article aims to address two research questions: (1) what are the dominant factors influencing customer satisfaction, and (2) how does customer satisfaction relate to customer loyalty? The study employed a qualitative literature review method. The data consisted of scientific articles published between 2020 and 2025, accessed through Google Scholar and Publish or Perish (PoP) using the keyword “customer satisfaction.” From an initial selection of 30 articles, 27 were identified as relevant, and 5 core articles were further analyzed. The findings reveal three main themes: product and service quality as the dominant determinants of customer satisfaction; price, brand image, and promotion as supporting factors; and customer trust as an important mediating variable in building loyalty. This study concludes that customer satisfaction serves as a strategic link between service quality and customer loyalty. Future research is encouraged to explore the roles of digitalization, customer experience, and sustainability in shaping long-term customer satisfaction.
Implementasi Psikologi Manajemen dalam Pengelolaan Sekolah yang Efektif Septa Tria Dinar; Lathifatur Robbaniyyah; Julian Liew; Siti Zainiyah; Mu’alimin Mu’alimin
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 3 (2025): Mei: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i3.800

Abstract

This study aims to examine the implementation of management psychology in effective school management, highlighting the importance of psychological approaches in supporting teacher performance, educational staff welfare, and student engagement. Using a literature study method, data were collected from various academic sources in the last five years and analyzed descriptively-qualitatively to identify concepts, strategies, and the impact of management psychology in educational environments. The results of the study indicate that the application of management psychology principles such as democratic leadership, empathetic communication, and motivational reinforcement can create a conducive work climate, improve teacher performance, and support the effectiveness of overall school management. By understanding the psychological dynamics of individuals in schools, educational institutions can be more adaptive in facing challenges and creating a productive and holistic learning environment.
Strategi dan Model Pengambilan Keputusan dalam Manajemen Pendidikan dalam Kajian Literatur Interdisipliner Nurul Hayati; Syarif Hidayatulloh; Helma Putri Kusuma; Camelia Sabata; Komariyatul Hasanah; Mu’alimin Mu’alimin
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 4 (2025): Juli: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i4.823

Abstract

Making decisions is a crucial part of educational administration in order to successfully accomplish organizational objectives. Examining the idea and phases of decision-making in the management of teachers and other education staff is the goal of this study. A literature study is the approach taken, gathering information from books, journals, and related sources. According to the study's findings, making wise decisions requires a methodical process that includes problem identification, alternative analysis, choosing the best solution, execution, and evaluation. For decisions to be successful and responsible, ethics, dangers, and the interests of different parties must also be taken into account.
Co-Authors Abd. Fiqrial Akbar Abdul Aziz Abdullah Hasyim Zain Adinda Qurrotul Aini Afatar Rojab Afina Afanin Nabila Ahmad Aril Athok Illah Ahmad Riskillah Hamdani Ahmad Syadidunni’am AHMADI Ainun Ma’rifah Akmal Irsyad Alek Alaikal Hasan Alfian Ihsan Ramadhani Alfin Nabila Alivia Ummi Jamilah Alya Rahmawati Amiroh Hilmi Wasalma Ana Qonita Ananda Syaiba Suri Kholafi Andini Ramadiniyah Andini Setia Winata Arizal Fatur Rahmadika Ayu Rita Risky Rani Azizatun Nisa Bela Aprilia Putri Bima Kurniawan Camelia Sabata Cindy Syafatur Rohmah Coni Lestari Cyrilla Salsabilla Athaya P Danial Atiq Ma’shum Dayuk Feqomara Dewi Devintya Putriana Dewi Tria Meilani Diana Dwi Septyaningrum Dina Maulidatul Hasanah Dina Salsabila Dini Putri Hidayah Duwi Sakiatul Rohmaniah Dwi Dimiati Hartini Dwi Putri Dwi Yuliana Dzurriyatus Sa’diyah M. Efan Andika Putra Eka Khoirena Firdausy Eka Putrilhia Elfa Mazroatul Mawaddah Fahmi Ulum Faidhiyatul Muna Iza Fajar Zikiri Ramadhan Fajar Zikri Ramdhan Cahyadi Fajrin Afandi Fatimatul Hasanah Febi Catur Wulandari Febiana Ainun Ilmi Feni Selfiana Fia Khamidatul Maula Fidyah Apriliani Fidori fikri firmansyah Firda Jannani Firman Hakiki Fita Ardianti Rohmah Gesha Ayu Hanafiah Guitari Dwi Rengganis Hairunisa Hairunisa Halimatus Sakdiyahi Hamidah Hamidah Hanif Achmad Shohiburriyadh Hanumatul Hasuna Soraya Helma Putri Kusuma Hikmah Kamila Salsabyla Az Hikmatul Hasanah Hilda Zaukia Himia Rina Hulwatun Nisa Husnul Hotimah Ifrohatil Kamiliyah Ifrotul Hasanah Indah Fauzia Isya Putri Intan Nurlaili Thoyyibah Intan Zayyinatun Nisa Irmatus Sa’adah Irvan Fauzi Is'af Qushoyina Tsuraya Isti Annisa Jayawarsa, A.A. Ketut Julian Liew Kanzul Aras Nurjannah Karlinda Anna Mudrikah Khoerotun Nisa Khoirumansyah Khoirumansyah Kholifah Miftahul Jannah Khuriatus Salamah Komariyatul Hasanah Kurnia Sari Kurnia Tri Puspita Laila Silvi Romadhoni Lailatul Munawaroh Larasati Afina Salsabilla Lathifatur Robbaniyyah Lelly Anggraini Lia Afifatur Rofiah Lucky Salama Lu’lu’ul Muhimah Nabilatul Maulidiyyah M. Alif Yusro M. Anshori Saleh M. Haikal Ardani M. Nafi’ul ‘Ulum M. Roikul Ubbad M. Sopyan Harianto Maghfiratut Debby Manzil Silsa Sabila Mareta Rofiko Maritsa Hariyanti Maula Qorry Ainayya Maulidatus Sholehah Mayaza Rizqi Amelia MIFTAHUL JANNAH Milda Ajeng Dea R Misbahul Ulum Moch Ayyub Sholah Baldani Moh Amin Indra Kusuma Moh. Iqbal Maulana Moh. Syakir Mujahid Mohammad Akbar Nur Wachid Mohammad Rizal Fauzi Mohammad Zen Amrullah Mualip Mualip Mufidatul Rosidah Mufti Hamidi Muhammad Abdullah Ubaidi Muhammad Eko Nurfaiz Muhammad Farhan Firdaus Muhammad Fikri Firmansyah Muhammad Firdan Abrori Muhammad Najmi Hayat Muhammad Nuryan Firnanda Muhammad Qutbir Rabbani Muhammad Rafi Shidqi Muhammad Risqi Muhammad Sadam Reyhan Muhammad Taufiq Hidayatullah Muhammad Yusrizal Lifanto Muhammad Zaki Bahtiar Mukaffan Mukaffan Mukffan Mukffan Mulyono Mulyono Murnie Ma’ruuffah Muslimatul Afiyah Nabila Rosidah Nadia Khumairoh Nadilla Aleyda Maqhfira Agustin Nadiyatul Kholifah Nafisah Nafisah Naila Jauhatoul Jinan Nailus Sabila Firdausiyah Nanda Silsabila Herawati Natasya Salsa Sabila Nayla Samitha Ramadhani Nayyifatul Fitriah Nikmatul Wafiah Noer sulistiawati Nofiyatus Sya’ada Nor Hendra Safutra Bin Nuratim Nova Lutvita Ramadani Novi Aifah Risqiyah Novi Maulidatur Rosidah Nur Alif Bahtiar Nur Faizah Zulfa Nur Fajrin Marsella Putri Nur Izsasi Aminah Haryanti Nur Nafi’atul Jannah Nuraida Edlin Hafizah Nurul Hafshotus Shofirah Nurul hayati NURUL HIKMAH Olyvia Zalianti Putri Aisyah Putri Anadatul Ustazia Putri Arroyyani Putri Novita Ramadhani Qinta Istiqlalia Hidaya Rahma Safina Rahmatullaillia Sari ramadhani ramadhani Revina Dewi Agustin Rifaldi Jaziadi Rossi Rifkiatul Musarofah Rika Fadilatul Laila Rika NurHalimatus Sholekhah Rizqiani Nuraisyah Roifatul Hasanah Rokhim Setyawan Utomo Rudi Khobiron Ryzma Halyza Zuhro Sabila Sherinata Mayandari Safinatun Najah Sahawtul Jannah Salisa Indah Aini Santi Nur Holisa Sapna Indah Nia Sa’adah Sa’adah Septa Muhammad Royhan Septa Tria Dinar Sherly Margareta Shilatul Ailivil Aimmah Sinta Bela Sintia Rosyidah Siti Hawiwk Siti Komariyah Siti Ma’unatul Afifah Siti Najmiyyatul Aliyyah Siti Zainiyah St. Nur Azizah Sultania Intan Faradis Syarif Hidayatulloh Tarisa Nabila Putri Ulfia Rhodhotul Jannah Umamul Muslikhin Umi Nur Khamidah Wadiv Vatul Khovivah Wilda Ayunin Nufus Wilda Ulil Ulya Wima, Cut Wima Umiana Yova Hamdani Yunda Nurul Millati Hoiriyah Yusmi Afrida Zakiyah, Afiefatuz Zenol Rosul