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All Journal Jurnal Manajemen dan Organisasi JURNAL SAINS PERTANIAN EQUATOR JAAKFE UNTAN ( (Jurnal Audit Dan Akuntansi Fakultas Ekonomi Universitas Tanjungpura) Lembaran Ilmu Kependidikan Pendidikan Biologi JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) ELKOMIKA: Jurnal Teknik Energi Elektrik, Teknik Telekomunikasi, & Teknik Elektronika Jurnal Manajemen Kesehatan Indonesia Syntax Literate: Jurnal Ilmiah Indonesia JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Jurnal Biologi Tropis Jurnal Rekayasa Sipil Journals of Ners Community International Journal of Nursing and Health Services (IJNHS) GEMA EKONOMI Jurnal Teknologi Dirgantara JKIP (Jurnal Keguruan dan Ilmu Pendidikan) Journal of Multidisciplinary Academic Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Performance Indonesian of Health Information Management Journal (INOHIM) Poltekita : Jurnal Ilmu Kesehatan Jurnal Akuntansi Kompetif Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal PREPOTIF : Jurnal Kesehatan Masyarakat Science Midwifery Journal of Nursing and Public Health (JNPH) Budapest International Research in Exact Sciences (BirEx Journal) Jurnal Health Sains Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Journal of Economics and Business UBS Health Publica : Jurnal Kesehatan Masyarakat Action Research Literate (ARL) Salus Cultura: Jurnal Pembangunan Manusia dan Kebudayaan COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Journal of Comprehensive Science Tarumanagara Medical Journal Jurnal Sintaks Logika (JSilog) Jurnal Sosial dan Sains Jurnal Indonesia Sosial Sains Journal of Hospital Management Jurnal Pendidikan Indonesia (Japendi) Transform : Journal of English Language Teaching and Learning Innovative: Journal Of Social Science Research Jurnal Konseling Pendidikan Islam JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Ventilator: Jurnal Riset Ilmu Kesehatan dan Keperawatan Jurnal Medika Nusantara Jurnal Riset Ilmu Kesehatan Umum dan Farmasi Vitamedica: Jurnal Rumpun Kesehatan Umum Quantum Wellness : Jurnal Ilmu Kesehatan Vitamin: Jurnal Ilmu Kesehatan Umum JPK: Jurnal Pendidikan dan Kebudayaan Green Inflation: International Journal of Management And Strategic Business Leadership ISLAMITSCH FAMILIERECHT JOURNAL Jurnal Praba: Jurnal Rumpun Kesehatan Umum Jurnal Sosialita: Jurnal Kajian Sosial dan Pendidikan Management Dynamics: International Journal of Management and Digital Sciences Global Management: International Journal of Management Science and Entrepreneurship Indonesian Journal of Aerospace Jurnal Cinta Nusantara
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The Model of Inpatient Unit Service Quality at the Indonesian Christian University General Hospital Based on Malcolm Balridge Criteria Fransisca Fransisca; Rokiah Kusumapradja; Endang Ruswanti
Jurnal sosial dan sains Vol. 3 No. 9 (2023): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v3i9.1017

Abstract

Background: In 2022, there was a decrease in the satisfaction rate and BOR in the UKI General Hospital inpatient unit. Improvements in the quality of health are needed. The Malcolm Balridge criteria is the method of measuring the quality of health services from the United States. The malcolm balridge criteria has a dynamic framework and provide as an independent and comprehensive assessment. Purpose: Seven criteria are leadership, strategic planning, patient focus, measurement, analysis and knowledge management, workforce focus, work operation focus and organizational performance results. The researcher measured the quality assessment at the UKI General Hospital inpatient unit based on Malcolm Balridge’s Criteria. Method: This research was conducted on 70 respondents in the inpatient unit, using a qualitative approach with univariate analysis and scoring based on Malcolm Balridge’s Criteria. Results: The score was 276.5 out of 1000 points. It is an early result position, the poor quality. There are gaps in the approach and implementation stages as well as the deployment in several categories. Criteria that are below the average value are workforce focus and organizational performance results. Conclusion: The purpose was to provide an overview of the model development for the quality health services in the UKI General Hospital inpatient unit based on Malcolm Balridg’s criteria.
FACTORS AFFECTING SPEED OF SERVICE WITH WORK ENGAGEMENT AS INTERVENING VARIABLES IN PHARMACEUTICAL INSTALLATIONS Kurniasih Kurniasih; Mulyati Mulyati; Zuriyati Ulfa; Misan Cahyana; Mintarsi Mintarsi; Rokiah Kusumapradja
Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Vol 5 No 2 (2023): RISET : Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis
Publisher : Kesatuan Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/riset.v5i2.190

Abstract

This research is based on the dynamics of waiting time for drugs in 2021 which are not under regulatory standards. The purpose of this study was to empirically reveal the influence of HRM functions and facilities on the speed of drug waiting time service with work engagement as an intervening variable. The research design used a cross-sectional study and made 50 pharmacy installation officers the unit of analysis. The results of the study prove that the human resources management (HRM) function and facilities have a positive and significant effect on work engagement, the HRM function, facilities and work engagement have a positive and significant effect on the speed of service waiting time for drugs, and work engagement provides a positive intervention on the relationship between HRM functions and facilities on the speed of service time to wait for medicine. Work engagement is a psychological condition in which individuals are fully committed to helping the organization achieve its goals; with work engagement, pharmacy installation officers will try to meet the organization's expectations of speeding up drug waiting times according to applicable standards.
THE ROLE OF SELF-EFFICACY MEDIATION IN INCREASING ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF CLASS C PRIVATE HOSPITAL AT BEKASI Gracesia kwannandar; Rokiah Kusumapradja; Nofierni Nofierni
Jurnal Health Sains Vol. 4 No. 7 (2023): Journal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v4i7.1024

Abstract

Organizational citizenship behavior is an important thing that must be considered by hospitals because it can affect overall organizational performance. The low voluntary behavior of helping each other among colleagues and the lack of teamwork and support among others can affect all processes in the workplace, both in terms of work productivity and organizational profitability. The purpose of this study was to analyze the effect of diversity in the workplace and organizational culture on organizational citizenship behavior with self-efficacy as a mediator. The role of self-efficacy can help overcome the obstacles associated with low organizational citizenship behavior, including low organizational culture and differences arising from diversity. This research is explanatory with a quantitative approach in the form of using causal hypotheses with a sample of 90 health workers. This study uses the SEM-PLS (Structural Equation Modeling-Partial Least Squares) method to examine the model and the relationship between variables. In this study, self-efficacy was found to mediate the relationship between organizational culture and diversity in the workplace and organizational citizenship behavior. Organizational culture has a positive and significant effect on organizational citizenship behavior, but diversity in the workplace does not have a significant effect on organizational citizenship behavior. Diversity in the workplace and organizational culture have a positive and significant influence on self-efficacy. The implications of this research theoretically prove the effect of research variables, and managerially, it can be used as an effective strategy to improve organizational citizenship behavior and create a good and productive work environment for health workers.
Effectiveness of Digital Marketing on Revisit Intention Outpatient of Brebes Regional General Hospital Shella Vina Putri; Endang Ruswanti; Rokiah Kusumapradja
Jurnal sosial dan sains Vol. 3 No. 10 (2023): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v3i10.1033

Abstract

Background: The Covid-19 outbreak turned into a pandemic in Indonesia in 2020. The patient's intention to visit the hospital due to the pandemic but can be influenced by the hospital's marketing strategy. Brebes Regional General Hospital before the Covid-19 pandemic used conventional marketing and, in an effort, to increase the number of repeat visits to patients in the pandemic era and industry 5.0, namely through the most effective marketing strategy, namely digital marketing. Purpose: The aim is to determine the influence and effectiveness of digital marketing in terms of people, physical evidence, process and promotion on the intention to revisit outpatients at Brebes Regional General Hospital. Methods: Using the Quasi Experimental Pre and postest method in digital groups and conventional groups and the Logistic Regression method. Results: The results showed that there was a difference and there was effectiveness in the digital marketing group on the promotion variable (0.45), process (0.56), physical evidence (0.37) and intention (0.54). There is a difference and effectiveness in the conventional group on the process variable (0.35). There is a simultaneous influence of 4P variables on the intention to revisit by 70.5%. Conclusion: There is a difference and effectiveness in patient re-visits in the outpatient service of the Brebes Regional General Hospital before and after the digital marketing intervention group on the variables of Promotion, Process, Physical Evidence and Visit Intention.
The Role Of Teamwork In Improving Patient Safety Culture Febriansyah Febriansyah; Rokiah Kusumapradja; Hasyim Ahmad
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 9 No. 1 (2020): April 2020
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.91115

Abstract

Since the declaration of patient safety culture in the hospital X in 2015, there were 171 cases of patient safety incident until December 2018, with Near Injury Incidence (KNC) dominated at 56%. Of all the patient safety incidents, about 60% occurred in the treatment facility. Poor coordination among nurses has led to the absence of the same perception on the filling of incident reporting formats, the choice of incidents that had not been so precise, and a feeling of fear of being blamed when reporting an incident. The purpose of this research is to analyze the influence of leadership styles, teamwork, and knowledge of the safety culture of patients at X Hospital, Bekasi. The study aims to analyse the influence of leadership style, teamwork, and knowledge on patient safety culture at X Hospital, Bekasi. This research method uses the analytical causality approach, conducted by a survey method and its correlation technique with the time dimension of one short study. The sample in this study were nurses in the inpatient installation. Sampling size determined using the Purposive Sampling technique resulting in 98 samples. Data analysis uses multiple regression test. The result showed that leadership style, teamwork, and knowledge influence either partially or simultaneously to patient safety culture at X Bekasi Hospital. The dominant of independent variables is teamwork. Finding: In-hospital services, the role of teamwork is significant in creating the patient safety culture. Implications: Hospital management must involve the active role of each team member in improving patient safety culture.
The Role of Transformational Leadership and Effective Communication on the Implementation of Patient Safety With Trust as Mediation at X Hospital Jakarta Vivi Silvia; Rokiah Kusumapradja; Idrus Jus'at
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 10 No. 2 (2021): August 2021
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v10i2.10292

Abstract

Patient safety has become a global issue in the field of health service including hospital. Implementation of patient safety in the hospital requires the involvement of leadership, effective communication and patient’s trust. At X Hospital Jakarta, the root case that frequently occurs on patient safety incident is communication matter. This has an impact on the reoccurrence of patient safety incident. This research aims to analyze the influence of transformational leadership and effective communication towards the implementation of patient safety by trust as mediation. The method of this research is causal associative with quantitative approach. There are 37 nurses as samples counted with G-Power Statistics application. The technique of collecting data uses primary data questionnaires and is processed by path analysis. The result shows that there is a great influence on transformational leadership towards trust. Therefore, in implementing patient safety in hospital, it needs program development on transformational leadership; controlling, and evaluating the implementation of effective communication; and improving nursing care as a form of professional nursing practice to create and to maintain patient’s trust towards nurse.
Hospital Management Information System Usefulness in The Health Services Industry at Indonesia: Mandatory or Voluntary? Victor Livinus; M.F. Arrozi Adhikara; Rokiah Kusumapradja
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 10 No. 1 (2021): April 2021
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v10i1.10296

Abstract

This study aiming to obtain empirical evidence of usefulness, ease of use, Computer Self-Efficacy (CSE), and intend to use towards Actual Technology Use (ATU) as an issue of high complexity of healthcare organizations services. We use causality explanatory research for hypothesis testing with quantitative approach as methods. Data were analyzed by Path Analysis. Result is Perceived Usefulness (PU) had positive effect on Behavioral Intention to Use (BITU). Perceive Ease of Use (PEOU) had significant positive effect on ATU. The Conclusion is BITU is an intervening variable that can mediate the effect of PU toward ATU. These findings suggested that there is mandatory behavior toward users to apply Hospital Management Information System (HMIS).
Differences Month of Stock Chemotherapy Based on Consumption and Morbidity Methods at Mrccc Hospital Feri Dian Sanubari; Agusdini Banun Saptaningsih; Rokiah Kusumapradja; Arrozi Arrozi
Jurnal Health Sains Vol. 4 No. 3 (2023): Journal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v4i3.860

Abstract

The value of chemotherapy medicines' month of stock in MRCCC Siloam Hospitals Semanggi is high and is not comply to Head Office's standard of 0.66 months. Thus, an evaluation is needed to determine the differences between calculating Month of stock using consumption method and morbidity method. This is a retrospective, Empiric study using descriptive- comparative method with the purpose of explaining the most effective planning method to supply chemotherapy medicines. The study compares Month of stock of chemotherapy medicines using consumption and morbidity method. The result shows average value of Month of stock using morbidity method is 1.853 months and 2.125 months using consumption method. The morbidity method have lower avergae Month of stock compares to consuption method. Planning with a combination of the two methods obtained a Month of stock value of 1.41 months. Profitable than normal delivery. Efficiency is needed so that the hospital can develop better services in the future.
Analisis Faktor yang Berhubungan dengan Penerapan Budaya Keselamatan Pasien pada Perawat Dewi Kuraesin; Rina Mutiara; Rokiah Kusumapradja
Jurnal Health Sains Vol. 4 No. 5 (2023): Journal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v4i5.899

Abstract

Patient safety culture is a product of values, attitudes, competencies and behavioral patterns of individuals and groups that determine the commitment, style and ability of a health care organization towards patient safety programs. if a health service organization does not have a patient safety culture, accidents can occur resulting in latent errors, psychological and physiological disturbances to staff, decreased productivity, reduced patient satisfaction and cause interpersonal conflicts. leadership, competence and effective communication are important factors for the successful implementation of patient safety culture in hospitals. Analyzing the relationship of leadership, competency and effective communication to the implementation of patient safety culture. This research was conducted on 179 nurses working in the inpatient room of the XX Serang hospital which were taken from 323 nurses, with the research method using cross-sectional research, where data was taken through interviews using questionnaire sheets. In this study the authors used statistical analysis of the Cji Square test and correlation test to determine the strength of the relationship between variables. Statistical test results obtained values for leadership variables 0.001, competence 0.000 and effective communication 0.017 < P value (0.05) so that it can be concluded that there is a significant relationship between leadership, competence and effective communication on the application of patient safety culture to nurses in inpatient rooms of XX hospital Attack. While the results of the correlation test obtained a coefficient value for leadership 0.25, competence 0.043 and effective communication 0.164, of the three independent variables, it is the leadership variable that has a higher value than the others, this shows that leadership plays a very high role in implementing patient safety culture to nurses in the inpatient room of the XX Serang Kata hospital
the Effect of Knowledge, Motivation, Organizational Culture on Medical Record Compliance Compliance in Hospitals Suriviana Suriviana; Rokiah Kusumapradja; Lily Widjaya
Jurnal Health Sains Vol. 4 No. 5 (2023): Journal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v4i5.905

Abstract

Every health service facility is required to make medical records made by doctors and health workers related to the services that have been provided. The completeness of the information provided by health workers shows that the quality of the health services provided can be proven to be following related health service standards. This study was to analyze the influence of knowledge, motivation, and organizational culture simultaneously on compliance with medical record filling at Mitra Medika Hospital Pontianak using 83 respondents using the mixed methods sequential explanatory designs. From the results of the quantitative research, it was found that the Knowledge and Organizational Culture variables influenced compliance with medical record filling with beta values ​​of 0.567 and 0.416; as well as the significance of both variables 0.000; Meanwhile, motivation does not affect compliance with medical record filling with a beta value of 0.003 and a significance of 0.940; Knowledge is the variable that has the most dominant influence on compliance with medical record filling. From the results of qualitative research, it was found that motivation does not affect the value of the dimensions of motivation. Where knowledge and organizational culture influence the filling of medical records by the values ​​of the dimensions of knowledge and organizational culture.
Co-Authors ., Astina A. Stefanus Andi Pranata Abdul Kadir Adhikara, Arrozi Adhikara, M. F. Arrozi Agusdini Banun Saptaningsih Ahmad Fauzi Aida, Mus Aini Nadhifah Akram Hamzah, Muhammad Alice Cynthia Dewi Al’adli, Aqdam Fauqo Amalia, Siti Nur Anang Suryana Anas, Aswar Andri J. Girsang Andry Andry Andry Andry ANDRY, ANDRY Aprianes Wijaya Arif Rahman Hakim Arrozi Adhikara, M.F Arrozi Arrozi Arrozi, Muhammad Fachrudin Artha Manurung, Derty Ully Assyifa Azizah Fernendes Athika Rodhya Ayu Larasati Azis, Awalia Bayu Martanto Adji, Bayu Martanto Boby Krismanto Pello Cahyana, Misan Cahyarini, Cahyarini Candra Saputra Chandra Megah Channesya Meilinsye Sampetoding Cholifihani, Muhammad CSP Wekadigunawan Dalle, Muhammad Basri Daniel Novian Dharma Setia Budi Deasy Nurindah Sari Denny Khusen Desy Trisnawati Dewi Kuraesin Dewi Oktaviani, Dewi Dharmawan, Hery Dian Gema Rizkia Dian Gema Rizkia Dwi Purnomo Dwi Yanti Elok Palupi Dwi Zulfita Dwinijanti, Lenny Edward Marpaung, Yohan Elvina. R. M Endang Ruswanti Endang Ruswanti Endang Ruswanti Endang Ruswanti Endang Ruswanti Entin Kartikasari Erry Yudhya Mulyani Erry Yudhya Mulyani Erry Yudhya Mulyani Erry Yudhya Mulyani Fanya Fanya Febrian Tan Jaya Febriansyah Febriansyah Fera, Yuliana Feri Dian Sanubari Ferry Victor Firmansye Ika Panggulu Fitria Sarnita Fransisca Fransisca Fresley Hutapea Frizky Ramadhan Girsang, Andri J. Gracesia kwannandar H. Abdul Kadir Harahap, Sabasdin Harizan, Harizan Hasyim Hasyim Hasyim Ahmad Hasyim Hasyim Hasyim Hasyim hasyim, hasyim HENDRA GUNAWAN B11211055 Henry Andrean Herlina Herlina Herwanto Herwanto Hidayat, Yahya Rachmana Hilmy, M. Reza Hilmy, Mohammad Reza I Ketut Suada Idrus Jus&#039;at Idrus Jus'at Idrus Jus'at Idrus Jus’at Indawati, Laela Intan Silviana Intan Silviana Mustikawati Intan Silviana Mustikawati Irdan Irma Kartiani Irma Suryani Irwan Kusnanda Ismanto, Reno Jack Steven Saripantung Jenmi Silaen Johanes Johanes, Johanes Jus'at, Idrus Jusad, Idrus JUS’AT, IDRUS Kartika Lilisantosa Karyanah, Yayah Kemala Rita Kharisma Berlian Sjukri Kurniasih Kurniasih Kurniasih Kurniasih Laelani, Sofi Nur Eka April Laurensia Brigitta Astinawati Lenny Dwinijanti Lily Widjaya M Reza Hilm M. F. Arrozi Adhikara M. Reza Hilmy M. Tryanza Maulana M.F Arrozi Adhikara M.F. Arrozi Adhikara Ma’ruf, Ma’ruf Marcia Marcia, Marcia Meilyana Maria Isabela Kwary Meilyana Maria Isabela Kwary Melissa Melissa MF. Arrozi Adhikara Mintarsi Mintarsi Mintarsi, Mintarsi Misan Cahyana Mohamad Reza Hilmy Mohammad Mukhayadi, Mohammad Mohammad Munir Muhammad Arrozi Muhammad Fachruddin Arrozi Mulyanah Mulyanah Mulyanah, Mulyanah Mulyati Mulyati Mulyati Mulyati Munawar Munawar Mus Aida Mustikawati, Intan Silviana Natsir Nugroho Ningsi, Fitri Nofierni Nofierni Nofierni Nofierni Nofierni Nofierni Nofierni, Nofierni Nora Aminayanti Nova Tri Handriyanto Nuraeni, Neli NURBANI, LISA Nurdianah, Nurdianah Nursiah Nursiah Nusrat, Mavika Tarika Oscar, Rinaldi Paramina, Quintina Pathiussina, Rimba Trishuta Pratiwiningsih, Amanda Purba, Elida Junita Putri Sari Sumarty Meliala R. M, Elvina. Rachmad Tyas Dwinata Rahmadina, Rahmadina Ramli Ramli Rasipin Rasipin RATNA INDRAWATI Rian Adi Pamungkas Rian Adi Pamungkas Rian Adi Pamungkas Rian Adi Pamungkas Rina Anindita Rina Mutiara Rina Mutiara Rizkaully Permatasari Fitrianingsih Rizkia, Dian Gema Roro Kusnabilla Erfa Roveny Roveny Ruga, Forestriano Bayu Putra Rusdiana, Ima Ruth Novia Elnasanti Sabarudin Sabarudin Sabasdin Harahap Samerdanta Pusaka Samerdanta Pusaka Sandra dewi Sandra Dewi sandra dewi Sekar Asmara Jayaning Diah Setiawan, Eka Shella Vina Putri Silviana Mustikawati, Intan Siska Nerita Siswanto Sofia Tresia Sri kurnia wati Suriviana Suriviana SURYANTI, DESTI IKA Susanti Sugianto Susilawati Susilawati Tantri Yanuar Rahmat Syah Tengker, Ruth Faleria Titta Gusni Salim Tjipto Rini Tobias Reinaldo Toti Tresia, Sofia Triani, Neks Ulfa, Zuriyati Veimina Surya Veithzal Rivai Zainal Venera, Gaby Victor Livinus Victor Livinus, Victor Vitasya Nusantari Vivi Silvia Wahidi, Kemala Rita Wahyudyasa, Putu Tara Judica Wahyuni Dian Wahyuni Dian Purwati Wahyuni Dian Purwati Waliyudin Waliyudin Wardani, Isma Prasetya Wekadigunawan Wekadigunawan Wekadigunawan Wicaksana, Harits Hijrah Widjaja, Lily Wijaya, Aprianes Windy Ratu Dewi YANTI, APRILIA RINA Yanuar Ramadhan Yosritzal, Yosritzal Yuni Asmi Zahratul Idami Zainuddin, Zainuddin Zuriyati Ulfa