p-Index From 2020 - 2025
17.081
P-Index
This Author published in this journals
All Journal International Journal of Public Health Science (IJPHS) PROSIDING SEMINAR NASIONAL Journal of Tropical Life Science : International Journal of Theoretical, Experimental, and Applied Life Sciences Media Kesehatan Masyarakat Indonesia JURNAL GIZI INDONESIA Jurnal Kesehatan Lingkungan indonesia JURNAL PROMOSI KESEHATAN INDONESIA Jurnal Psikologi Media Kesehatan Masyarakat Indonesia Jurnal Kesehatan Masyarakat VISIKES Jurnal Kesehatan Masyarakat Jurnal Kedokteran dan Kesehatan : Publikasi Ilmiah Fakultas Kedokteran Universitas Sriwijaya Jurnal Kesehatan Masyarakat Andalas (Andalas Journal of Public Health) Jurnal Berkala Epidemiologi Jurnal Kesehatan Masyarakat (JKM) CENDEKIA UTAMA JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Promkes: The Indonesian Journal of Health Promotion and Health Education JURNAL KESEHATAN LINGKUNGAN (Journal of Environmental Health) Jurnal Kebidanan Jurnal Riset Gizi Jurnal Manajemen Kesehatan Indonesia Jurnal Ilmiah Mahasiswa Sari Pediatri Majalah Kesehatan FKUB Health Notions Promotif: Jurnal Kesehatan Masyarakat Jurnal Penelitian Pendidikan IPA (JPPIPA) JNKI (Jurnal Ners dan Kebidanan Indonesia) (Indonesian Journal of Nursing and Midwifery) Syntax Literate: Jurnal Ilmiah Indonesia JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Jurnal Biologi Tropis Jurnal Keperawatan Silampari Media Ilmu Kesehatan Jurnal Epidemiologi Kesehatan Komunitas Journal of Public Health for Tropical and Coastal Region Media Kesehatan Politeknik Kesehatan Makassar Journal of Epidemiology and Public Health JURNAL KESEHATAN INDRA HUSADA Holistik Jurnal Kesehatan Manuju : Malahayati Nursing Journal Jambura Journal of Health Sciences and Research Jurnal Ilmu Kebidanan (Journal of Midwivery Science) Care : Jurnal Ilmiah Ilmu Kesehatan South East Asia Nursing Research Jurnal Ilmiah Kebidanan Indonesia (Indonesian Midwifery Scientific Journal) Jurnal Kesehatan Karya Husada Jurnal Ilmiah PANNMED (Pharmacist, Analyst, Nurse, Nutrition, Midwivery, Environment, Dentist) J-Kesmas: Jurnal Kesehatan Masyarakat (Indonesian Journal of Public Health) Jurnal Kesmas (Kesehatan Masyarakat) Khatulistiwa PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Ners An-Nadaa: Jurnal Kesehatan Masyarakat JUMANTIK: Jurnal Mahasiswa dan Peneliti Kesehatan Jurnal Aisyah : Jurnal Ilmu Kesehatan Science Midwifery BALABA (JURNAL LITBANG PENGENDALIAN PENYAKIT BERSUMBER BINATANG BANJARNEGARA) Indonesian Journal of Global Health research Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian Kesehatan Pena Medika : Jurnal Kesehatan Indian Journal of Forensic Medicine & Toxicology Journal SAGO Gizi dan Kesehatan Jurnal Ilmu Keperawatan dan Kebidanan Journal of Nursing and Health (JNH) Akper Yakpermas Banyumas Narra J Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Jurnal Ilmu Kebidanan (Journal of Midwivery Science) Berita Kedokteran Masyarakat JURNAL KESEHATAN IBU DAN ANAK (KIA) Eduvest - Journal of Universal Studies Jurnal Keperawatan Pro Health Jurnal Ilmiah Kesehatan JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Riset Gizi International Journal of Health Literacy and Science Holistik Jurnal Kesehatan Perilaku dan Promosi Kesehatan: Indonesian Journal of Health Promotion and Behavior Jurnal Riset Gizi Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Claim Missing Document
Check
Articles

FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PERILAKU PENGGUNAAN ALAT KONTRASEPSI PADA WANITA USIA SUBUR DI PUSKESMAS JOMBANG-KOTA TANGERANG SELATAN Huda, Andari Nurul; Widagdo, Laksmono; Widjanarko, Bagoes
Jurnal Kesehatan Masyarakat (Undip) Vol 4, No 1 (2016): JANUARI
Publisher : Fakultas Kesehatan Masyarakat Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (85.394 KB) | DOI: 10.14710/jkm.v4i1.11856

Abstract

The high birth rate in Indonesia at this time is one of  a big problems and need the special attention in its handling to control the birth rate. One form of special attention of government in handling high birth rate that is by implementing development and family planning comprehensively. Total fertility rate in woman of fertile age 15-49 years old according to the Indonesian Demographic and Health Survey in 2012 is 2,6. Total population in South Tangerang City at 2013 as many as 1.443.403 people and includes 4 largest population in Banten. The percentage of use contraception in women fertile age is 80,56%, while for the attainment of target family planning in Jombang Health Centers South Tangerang is 99%. The purpose of this research is to analyze factors associated with the behavior of contraceptive use in women fertile age. This research uses quantitative research with cross sectional approach. The population in this research are woman fertile age who use contraceptives a number of 8512 and 95 samples were taken using incidental sampling method. Analysis of data using Chi Square test with a significance level of 0,05. The results showed that the factors associated with the behavior of the use of contraceptives is knowledge (p-value: 0,019), attitude (p-value: 0,034), the support of husband (p-value: 0,000), the role of heath personnel (p- value: 0,009). People should be more active in seeking information about contraceptives and encourage the closest people to participate in family planning programs.
Dimensions Supporting and Inhibiting Pregnant Women in Using “Sayang Bunda” Application Rahayu, Tiwuk Puji; Agushybana, Farid; Widjanarko, Bagoes
South East Asia Nursing Research Vol 1, No 3 (2019)
Publisher : University of Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/seanr.1.3.2019.112-119

Abstract

The Maternal and Neonatal Health Surveillance Officer and the Public Health Center of Purwoyoso build the android application. This application aims to help pregnant women recognize their pregnancy health thereby can improve the pregnant women’s four-visit antenatal care coverage. This case study described the dimensions supporting and inhibiting pregnant women in the Puskesmas Purwoyoso work area conducted on August-November 2019. The informants of the research consisted of 42 pregnant women. Data collection was conducted using interviews and observation techniques. The instrument used was an interview guide, recorder, and observation sheet. The result of the research showed the factors supporting healthcare service in Semarang area, Semarang Health Office always monitoring the condition of pregnant women through the result of examination on pregnant women facilitation in the application, updating pregnancy article, making innovation of application to facilitate pregnant women in accessing and using the application. Puskesmas Purwoyoso promotes the application when pregnant women have their pregnancy examined in Puskesmas and the implementation of pregnant women class. The Maternal and Neonatal Health Surveillance Officer promotes the application when visiting the pregnant women’s house for facilitating the pregnant women. This application has an advantage over other pregnancy application so that pregnant women Puskesmas Purwoyoso work area can get many benefits. Inhibiting factor includes the highland condition of residence, pregnant women having no android smartphone and memory data of smartphone android of pregnant women has been full.
Pengetahuan, sikap dan praktik ibu dalam pemberian makanan sehat keluarga di Kota Semarang Shaluhiyah, Zahroh; Kusumawati, Aditya; Indraswari, Ratih; Widjanarko, Bagoes; Husodo, Besar Tirto
Jurnal Gizi Indonesia (The Indonesian Journal of Nutrition) Vol 8, No 2 (2020)
Publisher : Department of Nutrition Science, Faculty of Medicine, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (337.814 KB) | DOI: 10.14710/jgi.8.2.92-101

Abstract

Background:  Anemia prevalence among pregnant women in Central Java 2016 was 40.1% and 27.9% among fertile women aged 15-44 years. Anemia among pregnant mothers usually caused by ferrum defficiency due to low nutritional intakes during youth. The provision and processing of food at the family level that carried out mostly by mother were also the factors which related to nutrional problems at family level.Objectives: This study aims to identify mothers’ knowledge, attitudes, and practices in providing nutritional food for their family,  pregnant women and children under five years old.  Methods: An explanonatory research with cross-sectional survey has been conducted among mothersin Karanganyar Gunung and Karangayu Semarang. The mothers were selected using systematic random sampling with inclusion criteria were either pregnant or having children under five and willing to participate in this study. Of 200 mothers had participated in this survey.  Data were collected by enumerator using  structure questionnaires which have been validated before. Univariate, Chi-Square and logistic regression tests have been employed to analyze the data.Results: Nearly half of mothers have been categorized as poor practices in providing healthy food for their families (47%). More than half (56%) have good knowledge, but only 45.5% have positive attitudes towards providing healthy food. Mothers’ age (p = 0.048; OR = 0.547), education level (p = 0.042; OR = 0.580) and attitudes of providing healthy food (p = 0.001; OR= 3.138) were the influencing factors on providing healthy food. Conclusion: Mothers with positive attitudes have more likely to provide a healthy food for their families three times higher than those who have negative attitudes. Whilst, mothers who have aged ≥30 years were more likely to have protection (OR < 1) to provide healthy food than those who have aged <30 years. Likewise, mothers who have high education level were more likely to have protection to provide healthy food compare to those who have low education level.
Pengaruh intervensi pendidikan gizi terhadap peningkatan pengetahuan gizi, perubahan asupan zat gizi dan indeks massa tubuh remaja kelebihan berat badan Nurmasyita, Nurmasyita; Widjanarko, Bagoes; Margawati, Ani
Jurnal Gizi Indonesia (The Indonesian Journal of Nutrition) Vol 4, No 1 (2015)
Publisher : Department of Nutrition Science, Faculty of Medicine, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (284.333 KB) | DOI: 10.14710/jgi.4.1.38-47

Abstract

Background: Adolescence overweight due to excessive intake and physical inactivity. This situation will continue until adulthood and cause degenerative diseases.  The prevalence of overweight adolescents  in senior high school Pontianak is 16,8% (higher than prevalence of obese adolescents in Indonesia).Objective: Analyze impact of nutrition education intervention to increase nutritional knowledge, change nutrient intake and Body Mass Index (BMI) among adolescent overweight in Pontianak high school.Methods: Quasi-experimental study design with control group pre-post test design. Nutrition education intervention to treatment group was gave once a week for 3 months and control group was gave only one for 3 months study. The subject are 73 overweight high school students, taken by purposive sampling and divided into 2 groups: 36 treatment group and 37 control group. Statistical analysis using paired t-test, Wilcoxon test, Independent t-test, Mann-Whitney Test and covariance.Results: This result shows that nutrition education intervention increase nutrition knowledge score (9.58±11.82) and fiber intake (1.05±5.29 g) in treatment group; reduce energy sufficiency rate in treatment and control group (12.42±16.77% and 10.18±0.54%); reduce protein adequacy rate (7.61±12.05%%), carbohydrate intake (3.78±6.71%) and reduce fat intake (3.11±3.96%) in treatment group; reduce BMI in treatment and control group (0.58±0.67 kg/m2 and 0.12±0.34 kg/m2).Conclusion: Nutrition education in overweight adolescent can decrease BMI among them through increase their nutrition knowledge. Nutrition knowledge of overweight adolescent decrease energy adequacy level, protein adequacy level, carbohydrate intake percentage, fat intake percentage, and increase fiber intake.
Analisis Determinan Perilaku Pimpinan Industri Kecil Tahu – Tempe Dalam Mengolah Air Limbah di Wilayah Kecamatan Candisari, Kota Semarang Sukamto, Sukamto; Widjanarko, Bagoes; Wahyuningsih, Nur Endah
Jurnal Kesehatan Lingkungan Indonesia Vol 2, No 2 (2003): OKTOBER 2003
Publisher : Master Program of Environmental Health, Faculty of Public Health, Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jkli.2.2.67 - 71

Abstract

ABSTRACK Background : Industrial sector has a big role in performing standard of health. The environmental quality decresed mostly happened in several places, notably in big cities, because of the bad behavior of industrial-waste banishment. The district of Candisari is one of nine districts in the City of Semarang, where  70 small industries crushed-soybeans and fermented- soybeans products exits; the most are in the city. The result of the preliminary study revealed that the waste water volume from each industry ranges from 800 liters to 1000 liters per day. Generally, these amounts of waste-water were wasted directly into the river of Kalibajak without pre treatment. Mean while, reviewing toward several member of society, who lived around the river, revealed that there were complaints of unpleasant smell and river shallowness supposed to result from the sedimentation of Industrial waste of crushed-soybeans and fermented-soybeans products. Therefore, the objective of this study was to examine the factors affected the practice of waste-water processing by the performers of small industry of crushed-soybeans products. Methods : This is an explanatory study using survey method with Cross Sectional design. The study took place in the district of Candisari, Semarang. The subjects of the study were all of the performers of small industry of crushed-soybeans and fermented-soybeans products in the district, which were 70 persons. As for crosscheck, Deep-seated interviews were carried out in triangulation manner towards 12 public figures, one health officer, and  one officer of the Regional Body of Environmental Impact Control (Bapedalda), City of Semarang. The data would be analyzed using Chi-Square technique, and multivariate analysis was performed using logistic regression test. Results : The results of the logistic regression with backward stepwise method study reveals that the effect of the level of education on practice is 2.297 times, the effect of social environment on practice is more than 3.109 times. Mean while, level of knowledge, the cost consideration and attitude in this study have no effects on the practice of waste-water processing by the performers of small industry. Conclusion : The social environment is the most dominant variable on the practice of waste-water processing by the performers of small industry of crushed-soybeans and fermented-soybeans products and its effect is 3.109 times. The recommendation of this study suggest that support from public figures, the health Government Office of Semarang City (the continuous guidance toward the small industry to perform the clean and healthy environment. Key word : Determinant behavior of small industry performer, waste water management, Semarang, 2004.
PENGARUH MEDIA SOSIAL DAN KETIDAKPUASAN TUBUH PADA PERILAKU DIET MAHASISWA DI KOTA SEMARANG Nohana, Olvinny Caroline; Kusumawati, Aditya; Widjanarko, Bagoes
MEDIA KESEHATAN MASYARAKAT INDONESIA Vol 19, No 5 (2020): MKMI
Publisher : Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/mkmi.19.5.363-367

Abstract

 Latar belakang: Informasi mengenai diet dapat dengam mudah ditemukan melalui media sosial, namun masih terdapat informasi yang kurang tepat yang dapat menyebabkan berbagai macam masalah kesehatan. Ditemukanya image pada media sosial seperti “cantik Ideal” atau “body goals” dapat meningkatkan ketidakpuasan tubuh. Ketidakpuasan tubuh dapat menjadi salah satu faktor yang meningkatkan perilaku diet yang tidak sehat. Metode: Jenis penelitian ini adalah deskriptif analitik, pendekatan kuantitatif, desain penelitian cross sectional dengan sampel 269 responden mahasiswa yang berkuliah di Universitas di kota Semarang dengan kriteria inklusi. Instrumen yang digunakan berupa angket yan disebar secara online. Analisis data yang digunakan yaitu univariat dan bivariat dengan uji chi-square. Hasil: Hasil penelitian menunjukkan bahwa responden perempuan (78,8%), laki – laki (21,2%). Kategori Indeks massa tubuh normal (62,1), gemuk berat (17,1), gemuk ringan (12,3%), kurus (6,7%), sangat kurus (1,9%). Perilaku diet sehat (50,9%), perilaku diet tidak sehat (49,1%). Responden yang memiliki kepuasan tubuh (50,2%), ketidakpuasan tubuh (49,8%). Kepercayaan pada informasi diet pada media sosial (81%). Keinginan melakukan diet setelah akses informasi diet pada media sosial (82%).  Simpulan: Dari ketiga faktor (media sosial, sikap, dan ketidakpuasan tubuh) faktor yang mempengaruhi perilaku diet adalah sikap dan ketidakpuasan tubuh. Sedangkan media sosial digunakan sebagai alat mencari informasi mengenai diet dan mendukung niat untuk melaksanakan diet.Kata kunci: Media sosial, diet, ketidakpuasan tubuhABSTRACT Title: The Effect Of Social Media And Body Dissatisfaction On Diet Behaviour In University Students In Semarang Background: Information about diet can be easily found through social media, but there is still inaccurate information that can cause various health problems. Finding images on social media such as “Beauty Ideal” or “body goals” can increase body dissatisfaction. Body dissatisfaction can be one of the factors that increase unhealthy diet behavior.Methods:  This type of research is descriptive analytic, quantitative approach, cross sectional research design with a sample of 269 student respondents studying at universities in the city of Semarang with inclusion criteria. The instrument used was a questionnaire which was distributed online. The data analysis used was univariate and bivariate with the chi-square test.Results: The results showed that the respondents were female (78.8%), male (21.2%). Categories: Normal body mass index (62.1), heavy fat (17,1%), light fat (12,3%), thin (6,7%), very thin (1,9%). Healthy diet behavior (50.9%), unhealthy diet behavior (49.1%). Respondents who have body satisfaction (50.2%), body dissatisfaction (49.8%). Trust in diet information on social media (81%). The desire to go on a diet after accessing diet information on social media (82%).  Conclusion: Of the three factors (social media, attitude, and body dissatisfaction) the factors that influence dietary behavior are attitude and body dissatisfaction. Meanwhile, social media is used as a tool to find information about diet and support the intention to carry out the diet. Keyword: Social media, diet, body dissatisfaction
Permainan Edukatif untuk Meningkatkan Perilaku Pencegahan Demam Berdarah Dengue pada Siswa Pramuka Sekolah Dasar Putri, Meuthya Aulia Dodhy; Widjanarko, Bagoes; Martini, Martini
Jurnal Promosi Kesehatan Indonesia Volume 16 No.1 Januari 2021
Publisher : Master Program of Health Promotion Faculty of Public Health Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jpki.16.1.31-37

Abstract

Background: In 2016, the number of Dengue Hemorrhagic Fever (DHF) patients in Southeast Sulawesi has reported as much as 3,433 cases with IR 132.50 per 100,000 populations. The highest case incidence in Kendari reached 1,093 cases (IR = 372.80 per 100,000 population) with the highest cases in the age group 5-14 years reaching 44.9%. This study aims to examine the effect of snake-ladders modification game, as an educative game, for improving DHF prevention in terms of attitudes and behavior of scout students in elementary school.Method: The study is a quasi-experimental study with pretest-posttest group design by using purposive sampling. The subject is 50 students of Primary School Scouts in the working area of Puskesmas Poasia, Kendari City. Data was collected using a questionnaire and analyzed by Wilcoxon and Mann-Whitney tests.Results: There is an increase of knowledge (p < 0,001), attitudes (p < 0,001), and practices (p < 0,001) of primary school students in the prevention of DHF by providing educational game through snake-ladders modification. It recommends that educational game needs to be developed for health education in elementary students.  
MOTHER STATUS, NUTRITIONAL STATUS, AND PSYCHOSOCIAL STIMULATION AS DETERMINANT FACTORS OF COGNITIVE DEVELOPMENT AMONG UNDER FIVE YEARS OLD CHILDREN Purwanti, Rachma; Margawati, Ani; Widjanarko, Bagoes
Jurnal Psikologi Vol 19, No 3 (2020): September 2020
Publisher : Faculty of Psychology, Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jp.19.3.246-256

Abstract

Early childhood development (ECD) has long-life effects on an individual, that were essential for human capital accumulation and contribute to economic growth. This study aimed to analyzed factor that contributed to cognitive development. This study used cross sectional design by purposive sampling technique. Sample study were 61 early childhood 4-5 years old. Data collected by conducting interviews, observation, and anthropometric measurements. Nutritional status data were collected by using anthropometry, psychosocial stimulation was collected by using EC-HOME inventory instrument, and cognitive development was measured using instrument developed by the Department of National Education of Indonesia. Data analysis includes descriptive test, correlation, and regression. There were 23% of children with underweight, 78.7% children get high risk of psychosocial stimulation, and 57.6% have a good cognitive development. The correlation test showed that there were significant association between the psychosocial stimulation and nutritional status to the cognitive development. Regression model also showed that cognitive development was predicted by maternal status (working mothers/housewife), nutritional status, and psychosocial stimulation.
Studi Korelasi Persepsi Perawat Tentang Hiv/Aids Terhadap Kepatuhan Penerapan Universal Precautions (UP) Untuk Pencegahan Penularan HIV/AIDS di RSD Sunan Kalijaga Demak Kurniawan, Yuniar Deddy; Widjanarko, Bagoes; Shaluhiyah, Zahroh
Journal of Nursing and Health Vol. 2 No. 1 (2017): Journal of Nursing and Health
Publisher : Yakpermas Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52488/jnh.v2i1.49

Abstract

Latar belakang : Meningkatnya prevalensi HIV / AIDS membuat perawat berisiko lebih tinggi tertular HIV / AID melalui darah pasien yang terinfeksi HIV. Apalagi jika universal precaution (UP) terhadap darah dan cairan tubuh tidak dilakukan pada semua pasien. Penelitian ini bertujuan untuk mengetahui pengaruh persepsi perawat tentang HIV / AIDS terhadap kepatuhan dalam melaksanakan UP pencegahan HIV / AIDS di RSUD Sunan Kalijaga Demak (SKDDH). Metode : Penelitian ini merupakan penelitian eksplanatori dengan menggunakan metode bedah dengan pendekatan cross sectional. Tujuh puluh tujuh perawat di SKDDH kerja berpartisipasi dalam penelitian ini. Satu set kuesioner diberikan kepada setiap peserta (kuantitatif). Analisis data menggunakan analisis univariat, bivariat dan multivariat. Hasil penelitian menunjukkan adanya hubungan yang bermakna antara pengetahuan perawat tentang HIV / AIDS (nilai = 0,05), pengetahuan perawat tentang UP HIV / AIDS. (nilai = 0,04), persepsi tentang kerentanan terhadap HIV / AIDS (nilai = 0,000), persepsi tentang manfaat melakukan UP HIV / AIDS (nilai = 0,001) dengan persepsi tentang informasi HIV / AIDS dan UP HIV / AIDS (nilai = 0,001) dengan kepatuhan melaksanakan UP. Dua variabel yang tidak berhubungan dengan kepatuhan perawat dalam melaksanakan UP adalah persepsi tentang tingkat keparahan HIV / AIDS (nilai = 0,50) dan persepsi tentang hambatan dalam pelaksanaan UP HIV / AIDS (nilai = 0,99) . Kesimpulan dari penelitian ini adalah persepsi perawat tentang keberlanjutan terhadap HIV / AIDS berpengaruh signifikan terhadap kepatuhan perawat dalam melaksanakan UP. Penelitian ini menyarankan perawat untuk mempraktikkan standar prosedur operasi UP dalam kegiatan asuhan keperawatannya kepada pasien disertai evaluasi dan observasi oleh pimpinan perawat di RSUD Sunan Kalijaga Demak dalam rangka peningkatan penerapan UP dalam pencegahan HIV / AIDS. Kata Kunci: Persepsi, Pengetahuan, Perawat, HIV / AIDS, Kewaspadaan Universal
Management of Hospital Customer Complaint Using E-Complaint Setyani, Ajeng Fitri; Widjanarko, Bagoes; Agushybana, Farid
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8298

Abstract

Hospital customer complaints must be responded with good complaint management and assisted with e-complaint applications. As a hospital that has applied e-complaint applications for two years, there has never been an evaluation of complaint management using this e-complaint application at the hospital both in terms of the time of complaint completion and quality improvement of hospital services. This study aimed to analyze the implementation of an e-complaint system for managing customer complaint at one of the type-C private hospitals in Central Java using the HOT FIT approach. This study was qualitative research with an exploratory case study design through in-depth interviews using HOT FIT variables, such as Human, Organization, Technology, and Net Benefit. This study involves 8 main informants and 3 triangulation informants. This study showed that organizational aspects play an important role in encouraging people to the successful implementation of technology. Organizational problems can influence time to resolve complaints due to weak monitoring conducted by superiors who can also relate to the use of complaints data as input for quality improvement. Without the support of organizational commitment to run the technology-based system, the benefits of the system will not be obtained to support complaint management. It is recommended for hospitals to optimize organizational functions for the system and encourage staffs so that they achieve the benefits of the system for the organization's performance.
Co-Authors Adi, Lukas Tersono Aditya Kusumawati, Aditya Adriyan Pramono Agung Budianto Agus Subagio Agus Suwandono Ahmad Syauqy Ahsan, Abdillah Ajeng Fitri Setyani Akmal, Dzul Alfan Afandi Alfi Faridatus, Alfi Ali Rahayu Alifia Ardyara Alya Binda Ulinuha Amira Noor Sukma Anastasia Wulandari, Anastasia Andari Nurul Huda, Andari Nurul ANDERIAS TARAWATU ORA Ani Margawati Ani Purwanti Anies Anies Anies Anies Anindhita Setianingrum Anisah Munawaroh Anisya Herawardhani Anita Nugrahaeni Anjelika, Ratna Anna Maulina L. Annisa Novanda Maharani Utami Annisa, Aulia Antono Surjoputro Antono Surjoputro Antono Suryo Putro Antono Suryoputro Antono Suryosaputro Anung Sugihantono Anung Sugihantono Apoina Kartini Apriyanti, Laeli Ari Udijono Arida Bitanajsha Zuqriefa Arininda Rima Kurnia Aris Sugiharto Aryanti, Dessy Asmuruf, Mersy Marselina Atik Mawarni Aulia Annisa Aulia Ika Pratiwi Ayun Sriatmi Baju Widjasena Bella Oktaviani Bella Risca Monica Besar Tirto Husodo Besar Tirto Husodo Besar Tirto Husodo Bilqis Nabila Bintang, Melva Kristina br Budi Laksono Budi Laksono Budiyono Budiyono Budiyono Budiyono Cahya Tri Purnami Cahya Tri Purnami, Cahya Cahyani, Amalia Eka Chaterina Novelle Turnip Chomariyah, Zumrotul Dahlan, Muslih Daru Lestantyo Deastuti, Nurridha Debora M. Siahaan Delita Septialti Delita Septialti Della Zulfa Rifda Deni Syahrudin Taniansyah Devi Ayu Susilowati Devi Ayu Susilowati Dewi Mayangsari Dewi Mayangsari Dewi, Bella Rossana Dian Kusuma Dina Wati Dini Fitri Damayanti Diyah Nur Ekowati Djoko Trihadi Lukmono Dwi Lestari Tantinis Dwi Lutfi Nugraheni Dwi Rizky Novianto Dwi Sutiningsih Dwiyarina Margarisa Dyah Anantalia Widyastari Edi Widayat Eka Cahyaningsih Wulandari Eko Septian Insiano EM, Mexitalia Setiawati Emmy Riyanti Emy Herliani Endang Krismawati Erdelia Herdanindita Eunike Merlinda Kawung Evani Ida Napitupulu Evika Prilian, Evika Faozan, Amir Farah Husna Fadhilah Farasiva Indiani Rajasa Farid Agushybana Farid Agushybana Farid Farid Agushybana Farida Farida Faridah Faridah Fatimatuzahro Fatimatuzahro Fatimatuzahro Fatimatuzahro Fatimatuzahro Fatimatuzahro Febyanesti, Athika Reza Fifi Dwijayanti Frederikus Feribertus Nikat Gesti Megalaksari, Gesti Ghodiq Ufthoni Gunadi Gunadi Gunawan Widiyanto Hadina Eka Camalia Hana Maulida Muflikhah Handayani, Novia Handayani, Novia Harbandinah Pietojo Hardhono Susanto Hardono Susanto, Hardono Harsono . Hartono Hartono Hendrixus Eko Surani Putro Henry Setiawan Henry Setyawan Henry Setyawan Henry Setyawan Susanto Henry Setyawan Susanto Herlantoro, Herlantoro Herliani, Emy Hermien Nugraheni Hertanto Wahyu Subagio Herwinda Kurniasih Hestyani Kelananingrum Husnia Tahta Afwina Hutabarat, Saut Ida Wahyuni Ifroh, Riza Hayati Ika Mustikasari, Ika Ikrila, Ikrila Inayanti, Eli Irmanita Wiradona Isti Rahmadani Janardani, Andini Talitha Jayawarsa, A.A. Ketut K. Heri Nugroho HS, K. Heri Kamilah Budhi Konstantina Pariaribo Krismawati, Endang Kristianto Adiwiharyanto Kumalasari Kumalasari Kumalasari Kumalasari Kurniawan, Yuniar Deddy Kurniawati Danu Iswanto, Rery Kusmiati, Yeni Kusyogo Cahyo Kusyogo Cahyo Kusyogo Cahyo Laila Septia Anindia Laila Wahid Laksmono Widagdo Laksmono Widagdo Laras Ismiati Indrayana Laura Respati Denta Elygio Lede, Lucya Lily Kresnowati Lintang Dian Saraswati Lucya Lede Luh Putu Ratna Sundari Lukas Tersono Adi Luky Dwiantoro M Mexitalia M. Syarif Hidayatullah M.Z Rahfiludin Marek Samekto Maria Cynthia Bella Wijayanti Maria Mexitalia Maria Ratih Widiyaning Marisa Gita Putri Marshia Zefanya R.R Martha Irene Kartasurya Martini Martini Martini Martini Mateus Sakundarno Mateus Sakundarno Adi, Mateus Sakundarno Megawati, Eka Megawati, Eka Meliana Fatmawati, Meliana Mercy Joice Kaparang Mifta Nur Dwiyani Mochamad Abdul Hakam Mohammad Zen Rahfiludin Mohammad Zen Rahfiludin Mona lisa MS Anam Muchlis A.U. Sofro Muchlis Achsan Udji Sofro Muchlis Achsan Udji Sofro Muchlis Achsan Udji Sofro Muh Fauzi, Muh Muh, Fauzi Muhammad Fauzi Muhammad Harli Muhammad Hussein Gasem Muhammad Iqbal Kurniawan Muhammad Saleh Muhammad Saleh Mulawarman, Andi Munaya Fauziah Mursid Raharjo Muslih Dahlan Mustalia, Mustalia N. Nurjanah Nadia Puspitasari Nazarwin Saputra Nia Indriana Sari Nirmala Herlani Nisrina Shafira Salsabilla Nissa Kusariana Nita Anggerina Putri Hi Setiawan Nohana, Olvinny Caroline Noorce Christiani Berek Novia Luthviatin Nugrahaeni, Anita Nugraheni, Achadi Nuniek Nizmah Fajriyah Nunuk Widyaningsih Nur Endah Wahyuningsih Nur Fadhilah Nur Khafidhoh Nur Widyastuti Nurani Hari Murti Nurdiana Nurdiana Nurdin, Andi Ardiansyah Nuri Aslami Nurjazuli Nurjazuli Nurjazuli Nurjazuli Nurmasyita Nurmasyita, Nurmasyita Nurul Desita Sari Olys Olys Onny Setiani Patmawati Petro Dwi Siswanto pitoyo mumpuni Pollan Versilia Wuritimur Praba Ginandjar Pratama, Turmaningsih Surya Prihanti, Rheni Prisca Dama Shinta Priyadi Nugraha P Priyadi Nugraha Prabamurti Purnamasari, Gilang Purwanti, Sumy Hastry Purwantisasari, Susiana Puspitaningtyas, Sheila Indah Putri Septyarini Putri, Meuthya Aulia Dodhy Rachma Purwanti Rahayu Sitorus Rahayu, Tiwuk Puji Rahfiludin, M.Z Rahmadhiana Febrianika, Rahmadhiana Ramadhani Eka Putri ratih indraswari Ratih Indraswari Ratih Indraswari Ratna Trisilawati Ratri Kartikasasmi Raumanen Afiana Lomboan Regi Aromdillah Prabawati Reni Wahyu Triningsih Retni Retni Retno Hestiningsih Rheni Prihanti Rina Hudayani Rizal Imam Muksin Rizka Laila Rachmawati Rosna Putra, Nur Trishna Rylas Chintya Aksamala Sakundarno Adi Salma Adilah Putri Santi, Septiana Rahma Saputra, Putu Krisna Saroh Saroh, Saroh Saskia Biyakto Putri, Saskia Biyakto Septialti, Delita Setyani, Ajeng Fitri Setyorini, Ria Novita Shabrina Arifia Qatrannada Shabrina Hasnaulia Safarah Shaluhiyah, Zahro Shania Auryn Shania Auryn Siti Alfani Siti Alfani Siti Chunaeni siti wulandari Sofro, Muchlis AU Sri Achadi Nugraheni Sri Setiasih Sri Winarni Subekti, Ratih Suci Musvita Ayu Sugiarto, Heri Suhartono Suhartono Suhartono Suhartono, Suhartono Suharyo Hadisaputro Suharyo Hadisaputro Suharyo Hadisaputro Sukamto Sukamto Sulistiawati SULISTIYANI SULISTIYANI SUMIYATI SUMIYATI Sumy Hastry Purwanti Suratman Suratman Suroto suroto Suryati Suryati Suryo Pratikwo Suryono, Lucky Aris Suryosaputro, Antono Sutopo Patria Jati Suwandi, Amad Suwanti Suwanti Syamsulhadi Budi Musthofa Syamsulhuda BM Syamsulhuda Budi Musthofa Tandiyo Pradekso Tinuk Istiarti Tinuk Istiarti Tri Joko Triwahyuningsih, Ria Y. Trixie Salawati Tutut Dwi Adi Cahyani Ututya Lisya Wijaya V.G Tinuk Istiarti VG Tinoek Istiarti VG Tinuk Istiarti, VG Tinuk VG. Tinuk Istiarti Virgianti, Liza Vita Olivionita Walin Wenny Wahyuni, Wenny Widya Widya Wisnu Adhi Saputro Yulia Vanda Editia Yulia Vanda Editia Yulian Wahyu Permadi Yuliani Setyaningsih Yulianto Prabowo Yuniarti Yuniarti Yunisa Ratna R., Yunisa Zaenal Amirudin Zahroh Shaluhiyah Zahroh Shaluhiyan Zainab