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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Jurnal Jendela Hukum Fakultas Ekonomi Jurnal Pertanian Terpadu Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini TRIHAYU: Jurnal Pendidikan Ke-SD-an MANAJERIAL Sumatra Journal of Disaster, Geography and Geography Education BAREKENG: Jurnal Ilmu Matematika dan Terapan Owner : Riset dan Jurnal Akuntansi NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Jurnal Basicedu Aulad : Journal on Early Childhood Manuju : Malahayati Nursing Journal Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) Tunas Siliwangi : Jurnal Program Studi Pendidikan Guru PAUD STKIP Siliwangi Bandung Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL PENDIDIKAN MIPA Akurasi : Jurnal Studi Akuntansi dan Keuangan Ideas: Jurnal Pendidikan, Sosial dan Budaya Revitalisasi : Jurnal Ilmu Manajemen Management Studies and Entrepreneurship Journal (MSEJ) The Asia Pacific Journal Of Management Studies Edukids: Jurnal Pertumbuhan, Perkembangan, dan Pendidikan Anak Usia Dini Jurnal Pengabdian UNDIKMA STUDI PELAKSANAAN SELFMEDICATION PADA PENDERITA DIARE BERDASARKAN TINGKAT PENGETAHUAN MASYARAKAT PESISIR KECAMATAN SOROPIA KABUPATEN KONAWE MURHUM : JURNAL PENDIDIKAN ANAK USIA DINI Muttaqien; Indonesian Journal of Multidiciplinary Islamic Studies Agroswagati : Jurnal Agronomi Jurnal Manajemen Pendidikan Dasar, Menengah dan Tinggi [JMP-DMT] ARMATUR : Artikel Teknik Mesin dan Manufaktur Nursing Information Journal Madani: Jurnal Pengabdian Ilmiah. Annals of Human Resource Management Research Jurnal Basicedu Prosiding University Research Colloquium Jurnal Multidisiplin Sahombu Jurnal MIPA dan Pembelajarannya Journal Markcount Finance Tekmulogi: Jurnal Pengabdian Masyarakat Journal Of Health Innovation And Community Services Jurnal Riset & Teknologi Terapan Kemaritiman Jurnal Pengabdian Masyarakat Edu Geography Jurnal Bisnis, Manajemen, dan Akuntansi Konstruktivisme : Jurnal Pendidikan dan Pembelajaran Annales Bogorienses
Rudiyanto Rudiyanto, Rudiyanto
Fakultas Teknologi Pertanian, Institut Pertanian Bogor, Kampus IPB Darmaga Bogor 16680
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Journal : Manuju : Malahayati Nursing Journal

 1 
Pengaruh Kualitas Pelayanan dan Kinerja Karyawan terhadap Kepuasan Pasien Hemodialisa di RS. Sentra Medika Cikarang Rudiyanto, Rudiyanto
Malahayati Nursing Journal Vol 7, No 10 (2025): Volume 7 Nomor 10 (2025)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v7i10.22277

Abstract

ABSTRACT The Influence of Service Quality and Employee Performance on Hemodialysis Patient Satisfaction in RS. Sentra Medika Cikarang. The aim of this research is to analyze how much influence service quality and employee performance have on hemodialysis patient satisfaction, both partially and simultaneously at the RS. Sentra Medika Cikarang. Hemodialysis patient satisfaction can be achieved if the quality of service and employee performance as influencing factors can be implemented in accordance with health service standards. RS. Sentra Medika Cikarang as a research location using quantitative methods. The data analysis technique used to test the hypothesis is multiple linear regression analysis to determine the simultaneous and partial effects and determine the variables that more dominantly influence hemodialysis patient satisfaction. The research results show that: (1) service quality partially has a positive and significant effect on hemodialysis patient satisfaction by 59.8%; (2) employee performance partially has a positive and significant effect on hemodialysis patient satisfaction by 12.3%; (3) service quality and employee performance simultaneously have a significant effect on hemodialysis patient satisfaction by 62.1%. Service quality variables have a more dominant influence on hemodialysis patient satisfaction in RS. Sentra Medika Cikarang. Keywords: Service Quality, Employee Performance, Patient Satisfaction.  ABSTRAK Pengaruh Kualitas Pelayanan dan Kinerja Karyawan Terhadap Kepuasan Pasien Hemodialisa Di RS. Sentra Medika Cikarang. Tujuan penelitian ini adalah untuk menganalisis seberapa besar pengaruh kualitas pelayanan dan kinerja karyawan terhadap kepuasan pasien hemodialisa baik secara parsial maupun simultan di RS. Sentra Medika Cikarang.Kepuasan pasien hemodialisa dapat tercapai jika kualitas pelayanan dan kinerja karyawan sebagai faktor yang mempengaruhinya dapat dilaksanakan sesuai dengan standar pelayanan kesehatan. RS. Sentra Medika Cikarang sebagai lokasi penelitian dengan menggunakan metode kuantitatif. teknik analisis data yang digunakan untuk menguji hipotesis adalah analisis regresi linier berganda untuk mengetahui pengaruh simultan dan parsialnya serta menentukan variabel yang lebih dominan mempengaruhi kepuasan pasien hemodialisa. asil penelitian menunjukkan bahwa: (1) kualitas pelayanan secara parsial berpengaruh positif dan signifikan terhadap kepuasan pasien hemodialisa sebesar 59,8%; (2) kinerja karyawan secara parsial berpengaruh positif dan signifikan terhadap kepuasan pasien hemodialisa sebesar 12,3%; (3) kualitas pelayanan dan kinerja karyawan secara simultan berpengaruh signifikan terhadap kepuasan pasien hemodialisa sebesar 62,1%. variabel kualitas pelayanan memiliki pengaruh yang lebih dominan terhadap kepuasan pasien hemodialisa di RS. Sentra Medika Cikarang. Kata Kunci: Kualitas Pelayanan, Kinerja Karyawan, Kepuasan Pasien
Co-Authors Aan Listiana Abshoril Fithry Agus Anggoro Sigit Agus Putra Murdani Agustina, Mulya Al Hasan, M. Iqbal Ali Nurhadi Alif Noor Anna Amanda, Efina Anitarini, Fany Anshar Haryasakti, Anshar Ardi S, Muhamad Arifuddin, Yusuf Waliyyun Arini, Dewi Ulfah Ariska, Hanisa Iis Ariyani, Anita Dwi Arya, I Gusti Komang Asti Melani Astari Badriyah, Khoirina Balqis, Rani Diana Betty Erda Yoelianita Butar-Butar, Mangasi Calvin Calvin Caressa, Dea Amanda Chusnul Arif Cici Sapitri, Cici Damayanti, Fransiska Erna Devi Catur Winata Devianto, Dodi Dewi Novita Sari Dinawati, Yuli Dinawati Dwi Astuti Efendi, Darda EKO BUDIYANTO El Ayyubi, Rifqi Afif Eliyawati, Cucu Elvira Sari Dewi Eny Heriyati, Eny Ernawulan Syaodih Ervia Toga Euis Kurniati Faqih, Achmad Fardhani, Indra Faridawati, Ria Fatimah, Imas Fauziyah, Afina Lathifah Furoida, Khusna Gulo, Amos Fransiskus Gunawan, Renaldi Gustini, Dini Habiddin hanifah hanifah Hapsari, Betalini Widhi Hasannah, Annis Watun Hasibuan, Lilis Harianti Hendra Wijaya Heny Djoehaeni Herlina Herlina Hermanto, Andrik Hesniati, Hesniati Hidayat, Risma Wahyuni Hosnia, Hosnia Hutagaol, Jarunjung Iis Rodiah Indriani, Ninis Inggita Kusumastuty Intan Yusuf Habibie Ismail, Dina Dewi Sartika Lestari Istikomayanti, Yuswa Iswahyudi, Ulul Azmi Izzah, Ukhtul Joey, Joey Johny Budiman Jumadi Jumadi Juni Risma Saragih, Herlina Kaharuddin Karimah, Nadia Kawitantri, Orchidara Herning Koen Irianto Uripan Kristijarso, Kristijarso Kumboyono Kumboyono Kurniawan, Rubi Kusumawati, Diana Lafiya, Rifdatul Latifah, Julia Rahma Legowo, Endro LELI KURNIAWATI Lina Lina Lindawati Lindawati Lola Ayu Istifiani Maiyastri, Maiyastri Marsetio Marsetio Masroni Misrofingah, Misrofingah Mizoguchi, Masaru Moh. Zeinudin Mohammad Nizarul Alim, Mohammad Nizarul Mubiar Agustin Mudinillah, Adam Mufliha, Dewi Insani Muladefi Choiriyah Munawar Cholil Munawar, Niknik Ahmad Munif, Badrul Nazmi, Annisa Nur Nirmala, Dwiputri Nofrika Sari, Mira Novitasari, Destin Nur Faizah Romadona Nur Rohmania, Qonita Nur, Subandi Nuradhani, Dadan Nurhayati, Emilia Ocih Setiasih Oktapiani, Cica Sri Pamungkas, Akhmad Yanuar Fahmi Paniran Paniran Prakoso, Lukman Yudho Prasetyawan, Riyan Dwi Prayoga, Rahmat Priyono Priyono Pujo Widodo, Pujo Putri, Farah Rizkita Putri, Illene Nabila Rahmawan, Fajri Andi Rahmawati, Gina Maliha Rantau, Deritha E. Risma Juni Saragih, Herlina Rita Mariyana Rosdianto Rosdianto, Rosdianto Roshanti, Dian Rosiana, Angela Febiana Dewinta Rosnita, Astiani Rosuli, Ahmad Saleh, M. Firdaus Samvara, Made Adhiguna Saraswati, Meinarti Sari, Putri Indah Satrianto, Anang Sholihin Sholihin Sholihin Siti Aminah Siti Sofiah Suharjo Suharjo Sumosusilo, Joko Supriyanto Supriyanto Suryanto Suryanto Sutisna, Ade Jaya Sutomo Sutomo Sutoyo Sutoyo Suwarno, Panji Syawaluddin Syawaluddin, Syawaluddin TARYATMAN TARYATMAN Tasrief, Muhdar Timamah, Iik Titin Andri Wihastuti Toga, Erik Tri Muji Ermayanti Tunnufus, Zakiyya uni Risma Saragih, Herlina J Vidya Nahdhiyatul Fikriyah Viviani, Viviani WAHYU SETYANINGSIH Wahyudi, Muhammad Hirwan Widasari, Ela Yanuar, Ferra Yeni Rachmawati Yuli Priyana Yulianti, Reistu Tri Yumhi, Yumhi Yusnaldi, Yusnaldi Zaman, Badru Zebua, Agung Trysman