Article Per Year (5 Year)
p-Index From 2020 - 2025
9.419
P-Index
This Author published in this journals
All Journal Proceeding of the Electrical Engineering Computer Science and Informatics Edcomtech Jurnal Kajian Teknologi Pendidikan Jurnal Akuntansi dan Pajak Jurnal SOLMA IJEBD (International Journal Of Entrepreneurship And Business Development) Dinamisia: Jurnal Pengabdian Kepada Masyarakat JURNAL PETIK Jurnal Sains dan Informatika : Research of Science and Informatic JTP - Jurnal Teknologi Pendidikan International Journal of Economics, Business and Accounting Research (IJEBAR) EDUTEC : Journal of Education And Technology Jurnal Sisfotek Global Jurnal Aisyah : Jurnal Ilmu Kesehatan Janaka : Jurnal Pengabdian Masyarakat Jurnal Ilmiah Publika Didaktika: Jurnal Kependidikan EDUTECH : Jurnal Inovasi Pendidikan Berbantuan Teknologi EduLine: Journal of Education and Learning Innovation Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS Jurnal Sisfotek Global International Journal of Education and Social Science (IJESS) Jurnal Signal Abdimas Indonesian Journal Telematika MKOM Sepakat : Sesi Pengabdian Kepada Masyarakat RESLAJ: Religion Education Social Laa Roiba Journal EduInovasi: Journal of Basic Educational Studies Journal of Educational Technology Studies and Applied Research IJIE BISMA: Bimbingan Swadaya Masyarakat Journal Socio Humanities Review
Otto Fajarianto
Universitas Negeri Malang
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

Published : 88 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search
Journal : JTP - Jurnal Teknologi Pendidikan

 1   2 
Development of a Stakeholder Satisfaction System Model for Service and Education Quality Wahyuni, Sri; Zamroni; Apriani, Rizka; Fajarianto, Otto; Yuniawatika; Syarifa, Najwa Kamila; Kusumaningtyas, Fitri Indra
JTP - Jurnal Teknologi Pendidikan Vol. 26 No. 3 (2024): Jurnal Teknologi Pendidikan
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/jtp.v26i3.54383

Abstract

This study aims to measure the level of stakeholder satisfaction with the quality of service and education at the Faculty of Education, State University of Malang. The research employs a quantitative analysis method, utilizing a structured questionnaire based on five service quality indicators: Tangible, Responsiveness, Reliability, Empathy, and Assurance. The questionnaire was distributed to stakeholders, including students, lecturers, and staff. The results indicate that the overall level of stakeholder satisfaction is high, with the Assurance indicator scoring the highest at 76.6%, reflecting strong trust in services provided. The lowest score was observed in the Responsiveness indicator at 72.8%, suggesting a need for improvement in addressing stakeholder needs promptly. The study is limited to stakeholders at the Faculty of Education, and the findings may not be generalizable to other faculties or institutions. The findings provide valuable insights for the Faculty of Education to enhance service quality, particularly in responsiveness, to better meet stakeholder expectations. This research contributes to the ongoing efforts to improve educational service quality by providing empirical data on stakeholder satisfaction within a specific academic context.
Co-Authors Achmad Faqih Achmad, Fachmi Affero Ismail, Affero Aghnia Dian Lestari Agus Budiman Agus Budiman Agus Wedi Ahmad, Andy Ali Firdaus Ali Firdaus Amarulloh, Naufalul Fikri Amina Divina P Andy Ahmad Andy Ahmad Andy Ahmad Arbin Janu Setiyowati, Arbin Arianesya, Nadia Arianto, Arianto Arif Kurniawan Arofatinajah, Siti Aruna, Alby Ayunin, Qurrota Ayunin, Salsabella Qurrota Berliana, Cindy Bharoto, Rd. Mahendra Haryo C. Santi Muji Utami Cahya, Jaka Tubagus Cahyandi, Fiqih Citra Kurniawan Dedet Erawati Deka Dyah Utami Deny Sudrajat Dinata, Vania Dinata, Vania Mitzi Dwi Wulandari Eka Pramono Adi Eka Rista Harimurti Eko Hariyanto Ena Marlina Ena Marlina Fachmi Achmad Farida Nurfalah Fauzi, Arif Muchlisin Fery Setiawan Fery Setiawan Fikri Aulia Fiqih Cahyandi Fuad Indra Kusuma Gara Samara Brajadenta Gilang Anggit Budaya Haiyan Amalia Halim, Paisal Hana, Shohwatul Hanafri, Muhammad Iqbal Hanafri, Muhammad Iqbal Handikaningtyas, Tristania Hapzi Ali harimurti, eka rista Harsono, Yhonanda Hartono Hartono Hasan, Humaid Ali Hengki Sanjaya Herlina Ike Oktaviani Herlina Usman Hidayatullah, M. Refqi Hidayatulloh, M. Refqi Husni Thamrin Husni Thamrin I Nyoman Sudana Degeng I Nyoman Suryasa Ifit Novita Sari Iqbal, Muchamad Iqbal, Muchammad Jaka Tubagus Cahya Karima, Ummul Kartika Sari, Pratiwi Kenya, Ponasari Baron Mutiara Khaerudin Imawan Khairul Annuar bin Abdullah Khongrungchok, Arus Kusumaningtyas, Fitri Indra Linda Afriani Linda Afriani Linda Afriani Lobo, Elizabeth Luluk Indarinul Mufidah, Luluk Indarinul M. Sutarjo Maimunah . Marcelliantika, Adinda Mardi Mardi Maryam, Sinta Dewi Mohd Shafry Mohd Rahim Muchamad Iqbal Muchammad Iqbal Muhammad Iqbal Hanafri Muhammad Nasir Muslim, Suyitno Nadiputri, Anggi Nurmutiarani Nailah Tresnawati Nelia Fariani Siregar Nidya Chandra Muji Utami Nurlia, Titim Nursahidin . Oktaviani Adhi Suciptaningsih Prasetyo, Abdul Rahman Pratiwi Kartika Sari Punaji Setyosari Puspa Arum, Aniesa Putra Hilmi Prayitno Putri, Valentina Kusmala Radeal Wirawa Raicucu, M. Indra Riamizad Ramadhan, Aditya Rani, Shaumi Rd. Mahendra Haryo Bharoto Rifka Noviani Santika Rifka Noviani Santika Rifqi Muhammad Rina Destiana Rizka Apriani Roosiganda Elizabeth Ruiyat, Suci Aprilyati Safitri Rahmadhani Saida Ulfa Sanjaya, Hengki Sari, Pratiwi Kartika Sayidaturrahmah, Sitti Saum Setyawan Widyarto Shirly Rizki Kusumaningrum Singgih Saptadi Siti Jubaedah Siti Jubaedah Siti Maisaroh Siti Maisaroh Solly Aryza Sri Wahyuni Sri Wulandari Sri Wulandari Srisusilawati, Eneng Sudrajat, Deny Sugeng Siswondo Sulfikar Sallu Surya, Eka Putri Suwarno Suwarno Suwarno Suwarno Syarifa, Najwa Kamila Tefa, Maria Angela Christin Titim Nurlia Tresnawati, Nailah Tri Candra Wulandari tri candra wulandari Tri Candra Wulandari Triono Triono Triono Triono Umar Ismail USWATUN KHASANAH Vania Mitzi Dinata Wahyuni, Yeyen Wajdi, Muh Barid Nizarudin Waras Waras Wasehudin, Wasehudin Welly Wihayati Welly Wihayati, Welly Wibowo, Sandi Nasrudin Widodo, Ardiyanto S Wijaya, Ginanjar Atma Wijayanti, Silvana Kardinar Winanjar Rahayu Wirawa, Radeal Yenni Arnas Yeyen Wahyuni Yhonanda Harsono Yhonanda Harsono Yudi Aryanto Yulianti Yulianti Yuniawatika Zainal Abidin Zainal Abidin ZAINUL ABIDIN Zamroni Zidan, Herfyan Omar