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Strategi Efektif Komunikasi Bisnis Dalam Menangani Keluhan Pelanggan Pada Aplikasi Tiktokshop Hasby, Muhammad; Hidayana, Nugrhainy; Agustina, Putri; Mariska, Refi; Suhairi , Suhairi
Jurnal Ekonomika Dan Bisnis (JEBS) Vol. 3 No. 2 (2023): Mei - Agustus
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jebs.v3i2.1028

Abstract

It is hoped that this research can identify and examine appropriate procedures in business correspondence that can be used to determine client complaints in the Tiktokshop application. The Tiktokshop application is now one of the most widely used e-commerce platforms between buyers and sellers in today's digital era. However, the problem of customer complaints is also growing as a result of the rapid growth of platform users and transactions. This study uses a subjective examination strategy by leading meetings from top to bottom with various Tiktokshop clients and dissecting information using substance investigation techniques. The results of the examination show that an effective business communication strategy for dealing with customer complaints on the Tiktokshop application consists of several important steps. First, it is important to have a well-trained and responsive customer support team. This team must respond quickly to customer complaints and provide the right solutions. Second, effective communication through the Tiktokshop platform itself is also important. The use of private messages or comments under posts can be used to interact directly with customers and provide real-time problem solutions. When dealing with customer complaints on the Tiktokshop application, an effective business communication strategy includes quick responses, effective cross-platform communication, an empathetic approach, and a long-term relationship building system. This study contributes to understanding the importance of effective business communication in handling customer complaints in the fast-growing e-commerce era.
Potential Vegetation for Soil and Water Conservation: Case Study in Samin Watershed, Central Java Maridi, M; Agustina, Putri; Saputra, Alanindra
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2015: Proceeding ISETH (International Conference on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.2350

Abstract

Samin is one of watersheds located in the districts of Karanganyar and Sukoharjo, Central Java, Indonesia. Samin is a part of Bengawan Solo watershed that is classified into one of 282 Indonesian watersheds which are in critical condition. Research about vegetation analysis of Samin watershed as conservation efforts have been done before and resulted in structure of lower crop community (LCC) and tree vegetation. The purpose of this study was to analyze potential plants, both LCC and trees, in Samin watershed that could be developed as a vegetative water and soil conservation. The list of plants that were potentially developed as a vegetative conservation obtained from the research before about analysis structure and composition of vegetation in Samin watershed and literature review. The result of this research showed that there were several plants with the highest Important Value Index (IVI) and that can be developed for vegetative soil and water conservation. In tree vegetation, there are Tectona grandis, Delonix regia, Switenia mahagoni, Cassia siamea, and Samanea saman. These tree plants have a big canopy that can retain rain water through several mechanismssuch as interception, reducing direct flow, and producing litter layer. In LCC vegetation, there were Mimosa pudica, Ageratum conyzoides, Tridax procumbens, Oplismenus burmanii, Chloris barbata, and Axonopus compressus. Grass vegetation could withstand runoff and increase infiltration.
BIODEGRADASI PLASTIK OLEH CAMPURAN BAKTERI LIPOLITIK DI DALAM KOLOM WINOGRADSKY Rahayu, Triastuti; Sidiq, Yasir; Harismah, Kun; Santhyami, Santhyami; Agustina, Putri; Haryanto, Haryanto; Tyastuti, Erma Musbita; Aurelia, Fanisha; Sabdina, Berlian Achya Putri
Berita Biologi Vol 23 No 3 (2024): Berita Biologi
Publisher : BRIN Publishing (Penerbit BRIN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55981/berita_biologi.2024.5706

Abstract

Plastik menjadi masalah serius karena sangat lambat didegradasi. Oleh karena itu banyak usaha dilakukan untuk mempercepat degradasinya tetapi belum menunjukkan hasil yang signifikan. Salah satu upaya yang dicoba adalah menggunakan bakteri lipolitik. Tujuan penelitian ini adalah menguji kemampuan degradasi plastik menggunakan campuran bakteri lipolitik dalam kolom Winogradsky. Penelitian ini merupakan penelitian eksperimen dengan 2 faktor perlakuan. Faktor 1; jenis plastik (P1/kresek hitam putih) dan (P2 /bungkus mie instan). Faktor 2; waktu inkubasi (W1/1,5 bulan) dan (W2/3 bulan). Plastik diuji degradasi menggunakan campuran bakteri B9 dan B28 dalam kolom Winogradsky. Data yang dianalisis berupa uji antagonisme dan identifikasi bakteri, persen pengurangan berat kering, SEM, dan FTIR. Kedua isolat tidak menunjukkan antagonisme. Isolat B9 teridentifikasi Staphylococcus saprophyticus, sedangkan B28 adalah Bacillus amyloliquifaciens. Persen pengurangan berat kering P1 lebih besar dibanding P2 sebesar 5,11 (4,91%) dan 4,99 (3,99%) masing-masing untuk 1,5 dan 3 bulan. Permukaan P2 terbentuk kerutan lebih banyak dan terdapat cekungan yang dalam di beberapa titik, sedangkan P1 masih tampak lebih halus. Hasil analisis FTIR P2 menunjukkan  munculnya spektra senyawa amina, alkane dan CO2. Campuran bakteri Staphylococcus saprophyticus dan Bacillus amyloliquifaciens mempunyai kemampuan mendegradasi plastik dalam kolom Winogradsky dan plastik 2 menunjukkan tingkat degradasi lebih lanjut dibandingkan plastik 1.
The Implementation of Integrated STEM Skills with Learning Tools in Indonesian Secondary Schools Setyaningsih, Endang; Agustina, Putri; Anif, Sofyan; Ahmad, Che Nidzam Che; Khoirussyihab, Naufal; Oktavia, Princes Orinta; Sofyan, Iyan; Saputra, Alanindra; Adnan, Mazlini
Proceeding of International Conference on Biology Education, Natural Science, and Technology 2025: Proceeding of International Conference on Biology Education, Natural Science, and Technology
Publisher : Universitas Muhammadiyah Surakarta

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Abstract

In the era of the Fourth Industrial Revolution, it is essential to develop competitive individuals equipped with Science, Technology, Engineering, and Mathematics (STEM) competencies. The government, actively promotes the integration of STEM across all educational levels, including secondary schools. This emphasis arises because STEM competencies are critical for the Fourth Industrial Revolution and help individuals address real-world challenges. This literature review explores the implementation of STEM in Indonesia, focusing on the tools and strategies applied in secondary education. Over the past six years (2016–2021), changes in STEM practices have been identified. From 25 articles were analyzed, covering aspects such as instructional materials and pedagogical strategies in secondary schools. The findings reveal the distribution of resources as follows: curriculum score 7.69%, lesson plans 20.51%, modules 15.38%, student worksheets 33.33%, books 10.25%, exam questions 10.25%, and curriculum documents 2.56%. In terms of teaching approaches, the data show 4% engagement in discovery-based learning, 52% in project-based learning, 36% in problem-based learning, and 4% in scientific learning. Overall, the results indicate that STEM competencies are still not widely implemented in Indonesia, as most scores remain at or below 50%. Thus, further efforts are necessary to strengthen STEM integration in the country.
Implementation of Hospital Occupational Health and Safety Programs in Indonesia: A Scoping Review Agustina, Putri; Ramdan, Iwan Muhamad; Lestari, Ida Ayu Indira Dwika
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Abstract

Background : Hospitals expose employees to various occupational hazards, including biological, chemical, ergonomic, and psychosocial risks. Although Indonesia has regulations such as Minister of Health Regulation No. 66/2016 on Hospital OHS (K3RS) and the 2024 Hospital Accreditation Standards (KMK No. 1596/2024), OHS program implementation remains inconsistent. Understanding their execution is crucial to enhancing worker and patient safety. Objective : This scoping review aims to map existing evidence on the implementation of hospital occupational health and safety programs (K3RS) in Indonesia, focusing on governance, risk management, program domains, monitoring indicators, enablers, and barriers. Research Methods/ Implementation Methods : The review followed the Joanna Briggs Institute (JBI) framework and PRISMA-ScR guidelines. Literature published between 2015 and 2025 was identified from PubMed, Google Scholar, GARUDA, and DOAJ using keywords related to “K3RS,” “hospital,” “implementation,” and “Indonesia.” Eligible studies included empirical research, reports, and policy analyses focusing on K3RS implementation. Data were charted and synthesized thematically. Results : Hospitals expose employees to various occupational hazards, including biological, chemical, ergonomic, and psychosocial risks. Although Indonesia has regulations such as Minister of Health Regulation No. 66/2016 on Hospital OHS (K3RS) and the 2024 Hospital Accreditation Standards (KMK No. 1596/2024), OHS program implementation remains inconsistent. Understanding their execution is crucial to enhancing worker and patient safety. Conclusion/Lesson Learned : Implementation of hospital OHS programs in Indonesia is progressing but uneven. Strengthening governance, standardizing indicators, and embedding risk-based monitoring are essential for achieving safer hospital work environments.
Penerapan Media Puzzle Gambar Berseri Berbasis PjBL untuk Meningkatkan Keterampilan Menulis Teks Narasi pada Siswa Rahmah, Meily Aulia; Agustina, Putri; Khikmah, Nurul; Suryani, Eva Dwi; Puwati, Panca Dewi
YASIN Vol 5 No 6 (2025): DESEMBER
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/yasin.v5i6.8185

Abstract

The narrative writing skills of first-grade students at SDN Blerong 2 remain relatively low, as indicated by difficulties in organizing storylines, developing ideas, and coherently connecting pictures to sentences, thereby necessitating instructional innovations that actively and concretely engage learners. This study aims to describe the implementation of a sequential picture puzzle medium based on Project-Based Learning (PjBL) and to examine its effectiveness in improving first-grade students’ narrative text writing skills at SDN Blerong 2. A mixed-methods design combining quantitative and qualitative approaches was employed with 27 students, using narrative writing skill tests administered as pretests and posttests, alongside classroom observation of learning activities. The results show that at the pretest stage most students were in the “fair” category (55.6%), followed by the “poor” category (22.2%), and only 7.4% reached the “very good” category. Following the implementation of project-based learning using sequential picture puzzle media, posttest results improved significantly, with 74.1% of students in the “very good” category, 22.2% in the “good” category, and no students remaining in the “poor” category. These findings indicate that sequential picture puzzle media based on PjBL effectively support students in understanding storylines, linking images with words, and writing coherent and complete narratives. Accordingly, project-based learning using sequential picture puzzles is proven effective in enhancing first-grade students’ narrative writing skills and can serve as an innovative instructional strategy for elementary school teachers to improve the quality of active and meaningful writing instruction.
Co-Authors Abriyani, Ermi Adam Satya Praba Nugroho, Adam Satya Praba Adnan, Mazlini Ahmad Shiddiq, Ahmad Ahmad, Che Nidzam Che Alanindra Saputra Alanindra Saputra Alanindra Saputra Alanindra Saputra Alanindra Saputra Alanindra Saputra Alanindra Saputra ALANINDRA SAPUTRA Alanindra Saputra2 Alqarnist, Abdul Waiz Alvyah, W Riza Amaludin, Ilham Andi Yuliansyah, Andi Andini, Revany Dian Anggraini, Evita Annur Indra Kusumadani Arfian, Muhammad Ariyanti, Olivia Puja Ariza Hasibuan, Cindy Arjunani, Rusmalistia Intan Arum Dyah Ripdiyanti Atmaja, Ragil Nugroho Danu Aurelia, Fanisha Azizah, Adilla Nur Budiyanti, Lia Eka Che Nidzam Che Ahmad Chotimah, Yesi Chusna, Puji Asmaul D Djumadi Darliana, Devi Destama Einstein Shodiq Dewi Eri Ardani Dwi Rohmahsari Dwi Rohmahsari Edy Prasetyo Efri Roziaty Efry Roziaty Eka Nurjanah, Novita Elok Endang Rasmani, Upik Endang Setyaningsih Eva Khusnul Khotimah Eva Khusnul Khotimah Fadilah, Fari Fajrin, Latifah Permatasari Farid Nur Yusron Farisa, Deasy Fatimah Muyassarah Fatwa, Zahra Putri Fikayuniar, Lia Fitrianingtyas, Anjar Gunarti, Neni Sri Guntur Nurcahyanto Handoko Santoso Handoko, Teguh Hardianto, Alden Ganendra Madhava Priya Hari Setiono, Hari Hariyatmi Hariyatmi Haryanto Haryanto Haryoto Haryoto Hastowati, Harini Hening Widowati Hidayana, Nugrhainy Ihsan, Farhan Taufiqul Ike Wartini Ningsih Ilmidaviq, Muhammad Bahril Ima Aryani Indah Pratiwi, Afifah Irfan Akbar Irma Irma Iwan Muhamad Ramdan Iyan Sofyan Iyan Sofyan, Iyan Jamil, Nazia Joko Ariyanto Joko Ariyanto jumiatmoko jumiatmoko Kamilah, Kamilah Karina, Siska Khaira, Miftahul Khairi, Zawil Khoirussyihab, Naufal Kholika Fitri, Apriliani Kistantia Elok Mumpuni Kristiani Wahyu Widiastuti, Yuanita Kun Harismah Lantika, Virda Lesmana, Dimas Chandrasekha Lestari, Ida Ayu Indira Dwika Lestari, Rosiana Lilis Suryani Lina Agustina Lina Mufidatun Qonitat1 Majid, Afifah Nurhasanah Makatitar, Markus Samuel Victor Mandiri, Listy Hasti MARIDI MARIDI Maridi, M Mariska, Refi Mayesti, Reza Tri Mazwar Ismiyanto Meidiana, Laily Maudi Mimien Henie Irawati Mohamad Amin Mohamad Amin Muhammad Hafizh Muhammad Hasby Muhammad Luthfi Hidayat Muhammad Yafiz, Muhammad Mujiyati, Siti Mukarromah, Tsali Tsatul Muyassarah, Fatimah NABILA, MUTIARA Najdah Pertiwi Nasution, Muhammad Irwan Padli Novita Eka Nurjanah, Novita Eka Nugraheni, Eka Pratiwi Nunuk Sulistyanti Nunuk Sulistyanti Nuriyah, Sinta Nurjannah, Nofa Nurlailayah, Prima Diaz Eka Nurmiyati Nurmiyati Nurmiyati Nurmiyati Nurul Hikmatul Qowi Nurul Khikmah Oktavia, Princes Orinta Oria, Susi Ina Pamasti, Annisa Cahyaning Peni Indrayudha Pratiwi, Eka Larasati Zulfa Prayudani, Yanu Puput Putri Kus Sundari Purwandari, Wahyu Putri, Puput Novita Puwati, Panca Dewi Qonitat, Lina Mufidatun Rahmadhani, Salsabila Nur Rahmah, Meily Aulia Rahmawati, Arik Raissa Amanda Putri Ramadhanty, Putri Gayatri Rasuane Noor Resti Rahmawati Rina Astuti Risanti, Dina Riski Amalia, Riski RIZKA NURFITRIANTI Robani, Dimar Mizanudin Rochmahtun, Siti Rohmah, Triyan Rifa'i Nur Runing Dwi Utami1 Sabdina, Berlian Achya Putri Said Affandi Sania Rahayu Sania Rahayu Santhyami Santhyami Santhyami Saputra, Dimas Sarah, Farikha Muya Sari, Risa Hentika Sari, Siti Kartika Satiti, Dinar Indriati Seno, Hernandito Aryo Setyowati, Yanti Shofiatin Zuhro, Nurul Sianipar, Masria Phetheresia Sinangkling, Nizar Nauli Siti Naily Rohmah Siti Wahyuningsih Sofyan Anif Sri Mulyani Sri Wahyuningsih, Eko Sri Widoretno Sri Widoretno Sugiharta, Sudrajat Suhairi , Suhairi Suhairi Suhairi Sujarot, Sujarot Suparti Suparti Suparti Suparti Suparti Suparti Suryani, Eva Dwi Sutrisno, Sutrisno Syadat, Muhammad Anwar Syafira, Dinda Syafitri, Anggun Tika, Nisa Yulis Triastuti Rahayu Trio Ageng Prayitno, Trio Ageng Tyastuti, Erma Musbita Ubudiyah, Masunatul Upik Elok Endang Rasmani Usman, Ricky Utami, Runing Dwi Wan Nasriha Wan Mohamed Salleh Wardani, Jhera Cesaria Wati, Desti Ambar Widiastuti, Yuanita Kristiani Wahyu Wijayanti, Ismi Puji Winarji, Bambang Winduargo, Bias Yasir Sidiq Yohana Yohana1 Yohana, Y Yuningsih, Septi Erma Yusron, Farid Nur Zainuddin, Zainuddin Zulperi, Dzarifah