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Journal : Jurnal Manajemen dan Organisasi

Kepuasan Nasabah dan Strategi Pengembangan Usaha BNI Kantor Cabang Utama Harmoni Jakarta Enrico Annas; Musa Hubeis; Sapta Raharja
Jurnal Manajemen dan Organisasi Vol. 5 No. 2 (2014): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (571.504 KB) | DOI: 10.29244/jmo.v5i2.12137

Abstract

Industri perbankan di Indonesia berkembang dengan cepat, ditunjukkan dengan banyaknya bank dan produknya yang menyebabkan persaingan semakin ketat. Disamping itu, terjadinya perubahan pola pikir konsumen yang ditandai dengan semakin banyaknya faktor yang menjadi pertimbangan dalam memilih bank, antara lain akses yang mudah, rasa aman, produk bersaing dan pelayanan memuaskan. Tujuan kajian untuk mengidentifikasi karakteristik nasabah, menganalisis hubungan tingkat kinerja mutu jasa yang diberikan dengan karakteristik nasabah, menganalisis tingkat kepentingan nasabah dengan atribut-atribut mutu pelayanan, menganalisis kesesuaian antara tingkat kepentingan dengan atribut-atribut mutu pelayanan menurut nasabah dengan kinerja dan menyusun strategi yang tepat untuk pengembangan Bank Negara Indonesia (BNI) Kantor Cabang Utama (KCU) Harmoni dalam menghadapi persaingan. Metode yang digunakan dalam kajian ini adalah analisis deskriptif, keandalan dan uji validitas, khi-kuadrat (chi-square), tabulasi silang, Importance Performance Analysis (IPA), Customer Satisfaction Index (CSI) dan Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis. Karakteristik nasabah  BNI KCU Harmoni sebagian besar adalah wanita berusia 36-55 tahun dan bekerja sebagai karyawati dengan penghasilan di atas Rp 8 juta lebih. Secara umum, nasabah mendapatkan informasi dari spanduk yang dipasang di depan kantor BNI KCU Harmoni. Berdasarkan hubungan antara karakteristik nasabah dan tingkat kinerja, dapat disimpulkan bahwa pelanggan wanita, terutama berusia 36-55 tahun membutuhkan pelayanan sesuai dengan yang dibutuhkan. Karyawan membutuhkan pelayanan menurut standar layanan. Nasabah dengan penghasilan Rp 5-8 juta mengharapkan transaksi keuangan dilakukan dengan aman. Nasabah melakukan transaksi sekali dalam satu bulan, karena merasa percaya dan nyaman dengan pelayanan yang diberikan. Sumber informasi berupa spanduk yang dipasang di depan BNI KCU Harmoni sangat membantu petugas dalam memberikan informasi. Prioritas utama perbaikan perlu dilakukan tentang pelayanan parkir dengan melakukan koordinasi keamanan operasional gedung dan melakukan pemasaran secara agresif, lebih informatif dan fokus dengan lingkungan di sekitar kantor. Secara keseluruhan dari hasil integrasi IPA, CSI dan SWOT menunjukkan bahwa nasabah telah merasa puas dengan  pelayanan yang telah diberikan BNI KCU Harmoni. Kepuasan ini harus dibandingkan (benchmarking) dengan pelayanan yang diberikan oleh bank-bank pesaing di sekitar BNI KCU Harmoni agar pelayanan dapat lebih ditingkatkan menjadi lebih baik.Keywords : customer satisfaction, pengembangan bisnis, strategi
Pengendalian Mutu Pada Proses Produksi Di Tiga Usaha Kecil Menengah Tahu Kabupaten Bogor Devi Sonalia; Musa Hubeis
Jurnal Manajemen dan Organisasi Vol. 4 No. 2 (2013): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (577.521 KB) | DOI: 10.29244/jmo.v4i2.12618

Abstract

Today the growth of Small and Medium Enterprises (SMEs) is increasing significantly along with the rise in competitiveness in this field. Accordingly entrepreneurs who want to get into the competition and do not want to be left behind by other SMEs in the business field have to pay attention to the quality of their product. The purpose of this study are: (1) to analyze the quality control (QC) on the production process in SMEs of Tofu (soybean cake) as Tahu  Bambu, Tahu Bandung Ashor and Tahu Bandung; (2) to  identify the factors which cause damage of Tofu as Tahu Bambu, Tahu Bandung Ashor and Tahu Bandung; (3) to identify the most influential factor affecting  the quality  of Tofu as Tahu Bambu, Tahu Bandung Ashor and Tahu Bandung; and (4) to assess the QC on the production process in the above three unit. The data used in this study were primary and secondary data. Primary data were obtained through direct observation and interviews with the SMEs, while the secondary data were taken from the internet and references such as books, journals and theses. Analysis tool used were Pareto Diagram, Cause and Effect Diagram and Control Chart. It is from Cause-Effect diagram that the factors affecting damage in three SMEs of Tahu were revealed, i.e human, raw materials, machines and tools, methods and environment with the main cause of most influence through analysis Pareto diagram is one piece. Quality control of the SMEs Tahu Bambu and SMEs Tahu Bandung  analyzed using by p Control Charts indicated that they were controlled.Keywords: Quality controls, Cause and effect diagram, Pareto chart, Control chart
Pengaruh Rasio Pembayaran Dividen terhadap Harga Saham PT Bukit Asam (Persero) Tbk Periode 2005-2015 afrian destama; Musa Hubeis
Jurnal Manajemen dan Organisasi Vol. 7 No. 3 (2016): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (652.788 KB) | DOI: 10.29244/jmo.v7i3.16682

Abstract

PT Bukit Asam (Persero) Tbk (PTBA) is a large company engaged in the sub-sector of coal mining and has been listed in the Indonesia Stock Exchange (IDX) as a public company and was registered to have an Initial Public Offering (IPO) in year 2002. The investors as shareholders will strongly expect a high dividend every year (% per year). The annual dividend (in %) so called as Dividend payout ratio (DPR). The objective of the research are to analyze the effect of the DPR on stock prices of PTBA in the period 2005-2015 and as reference to determine dividend policy. The research secondary data was obtained from BEI, Indonesian Central Securities Depository PTBA. The simple linear regression model was developed in the research where the DPR stands for independent variable (y) and the dayly average stock price from the declaration dateto cum date stands for dependent variables. The results showed a positive relationship and unreal 42,3% between the DPR and the stock price of PTBA with the influence of 18,6%. But both variables do not have a linear relationship, so as to predict the stock price can not be done simply by using DPR as independent variables, but also need to consider other factors.
Analisis Mutu Layanan Terhadap Kepuasan Pengguna Commuter Vending Machine di Stasiun Bogor Audia Kalbila Ayu Nuh; Musa Hubeis
Jurnal Manajemen dan Organisasi Vol. 11 No. 1 (2020): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (259.231 KB) | DOI: 10.29244/jmo.v11i1.30497

Abstract

Commuter line is the most commonly used transportation especially in Jakarta, Bogor, Depok, Tangerang and Bekasi (Jabodetabek). This study aims to analyze service quality that affecting the Commuter Vending Machine (C-VIM) user’s satisfaction in Bogor Station and to explain the most significant service quality that affecting C-VIM user’s satisfaction. The primary data is earned by using questionaires. The secondary data are in the form of literature and official publications of PT KAI Commuter Indonesia (PT KCI). The method to determine the respondent is done by using purposive sampling with sample of 100 respondents that had already used C-VIM. The result are then analyzed by multiple linear regression. The result showed that variables such as tangibles, responsiveness, realibility, emphaty and assurance simultaneously affect C-VIM user’s satisfaction. Partially responsiveness and realibility have significant and positive effect on C-VIM user’s satisfaction. Hence, the increase of quality in responsiveness and realibility affect more significant towards C-VIM’s user satisfaction compared to the increase of quality in tangibles, emphaty and assurance.
Pengaruh Pengungkapan Corporate Social Responsibility terhadap Kinerja Keuangan dan Harga Saham pada Sektor Properti di Bursa Efek Indonesia Hidayansyah, Putri Fika; Hubeis, Musa; Irwanto, Abdul Kohar
Jurnal Manajemen dan Organisasi Vol. 6 No. 1 (2015): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (737.889 KB) | DOI: 10.29244/jmo.v6i1.12195

Abstract

The company operational activities are performed with the purpose to maximize shareholder values; however, the company's activities have impacts on environment, social, economiy and community. In order to comply with the government regulation, companies must conduct Corporate Social Responsibility (CSR), because investors are more interested in companies which have a good image in the community. This leads to make consumer loyalty higher and subsequently increases the company's profitability and company's stock values. The purpose of this study was to analyze the influence of CSR disclosure on Corporate Financial Performance (CFP) and stock prices. This study used 20 samples of property companies in the Indonesia’s Stock Exchange selected by purposive sampling. Data were processed and analyzed using Structural Equation Modeling (SEM) with software smartPLS. This research shows that valid indicators measure CSR at property sector include environment, human rights and society. A valid indicator measuring financial performance construct is only Market Value Added (MVA) and stock return is the valid indicator to measure stock price construct. The hypothesis test shows that CSR disclosure had significant effect on CFP, but the CSR disclosure had no significant effects on stock price, and CFP had no significant effects on stock prices.Keywords : corporate social responsibility, financial performance, stock price, property sector
Analisis Persepsi Nilai, Kepedulian Keamanan Pangan dan Kesadaran Kesehatan yang Memengaruhi Keinginan Membeli Pangan Organik (Studi Kasus Mahasiswa S1 Institut Pertanian Bogor) Titus, Bungaran Raymond; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 7 No. 1 (2016): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (666.142 KB) | DOI: 10.29244/jmo.v7i1.14072

Abstract

Memasuki abad 21, kecendrungan gaya hidup sehat di kalangan masyarakat modern semakin meningkat dengan mengkonsumsi pangan organik dalam arti umum (sayur, beras, dan sejenisnya). Pangan organik adalah pangan yang diproduksi tanpa pupuk kimia atau pestisida. Tujuan penelitian adalah menganalisis pengaruh kesadaran kesehatan, persepsi nilai dan kepeduliaan keamanan pangan terhadap keinginan membeli pangan organik. Penelitian dilakukan terhadap sivitas IPB strata 1 dan teknik pengambilan contoh dengan Teknik Slovin dan Kuota. Metode analisis yang digunakan adalah regresi linear berganda dengan Statistical Product and Service Solutions (SPSS for windows versi 16.0). Hasil penelitian menunjukan secara parsial terdapat pengaruh positif persepsi nilai tentang pangan organik dan kesadaran kesehatan terhadap keinginan membeli produk pangan organik, di samping pengaruh negatif kepedulian keamanan pangan dengan keinginan membeli pangan organik. Secara simultan, terdapat pengaruh positif persepsi nilai tentang pangan organik, kepedulian pada keamanan pangan dan kesadaran kesehatan terhadap keinginan membeli pangan organik.
Faktor-Faktor Customer Experience Management yang Berpengaruh terhadap Peningkatan Citra Telkom Speedy pada PT TELKOM Kandatel Bekasi Nadhia, Aurora; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 2 No. 1 (2011): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (529.183 KB) | DOI: 10.29244/jmo.v2i1.14194

Abstract

Speedy as PT. Telkom Product is facing a high competition in internet services provider business. The product functional value is not sufficient to win the competition but it is need the internet service image as product image. Nowadays, Consumer perspective about product image is determined by their experiences. This is the reason behind Customer Experience Management (CEM) which defines as a process of managing customer experiences through company products or services. The factors of CEM are product, service, channel, promotion and brand. The research objectives at PT. Telkom Kandatel Bekasi are (1) to identify CEM factors of SPEEDY (2) to identify which CEM factors are influencing product image, (3) to indentify dominant CEM factor which influencing product imager (4) to recommend the effective implementation of CEM. The research showed 68,8 percent CEM factors were influencing Telkom Speedy image, which there are three factors e.g. product, promotion and brand were partially influenced Telkom Speedy image. Product was the most dominant factors of CEM which influenced image. The research recommended PT. Telkom to improve the quality of Telkom Speedy through speed of internet access improvement, front liners services, and promotion, to manage customer experience.
Hubungan Mutu Pelayanan Dengan Loyalitas Pelanggan Jasa Pengiriman Paket Pada Kantor Pos Kota Depok Rahmawati, Emma; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 2 No. 2 (2011): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (581.747 KB) | DOI: 10.29244/jmo.v2i2.14198

Abstract

fice were (1) To identify the relationship between service quality and customer loyalty; (2) To analyze the relationship strength between service quality and customer loyalty; (3) Assessing the service quality level by Depok City Post Office. The data collecting were primary and secondary data. Convenience sampling was chosen as sampling technique. The research analyze by descriptive analysis, Importance Performance Analysis (IPA), Range and Rank Spearman correlation test, and processed by Microsoft Excel 2007 and Software SPSS 17.0 version for Windows. The study by IPA showed the attribute spread out around all quadrant with the majority attributes placed on quadrant III, however the study will be focused on attributes placed Quadrant I: completly of information media, quick service and complaint service, which are the main important factors to improve. The research finding was proven the customer is categorize as loyal customer. The analysis of work attributes level showed reliability has no relation with loyality. The Relationship between Good Quality of Customer Service and Customer Packaging Delivery Service Loyalty in Depok City Post Office is strong showed by r = 0,277.
Pengukuran Kinerja Manajemen Rantai Pasokan dengan SCOR Model 9.0 (Studi Kasus di PT Indocement Tunggal Prakarsa Tbk) Mutakin, Anas; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 2 No. 3 (2011): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (654.59 KB) | DOI: 10.29244/jmo.v2i3.14211

Abstract

The objectives of this research were (1) Assess the supply chain structure of cement products in PT Indocement Induk Prakarsa (ITP) Tbk; (2) Conduct performance measurement of supply chain management (SCM) for cement products in PT ITP Tbk approach Supply Chain Operations Reference (SCOR) model version 9.0; (3) Provide alternatives solution to the problem after the measurement is known along with suggestions of measurement and analysis activities of SCM at PT ITP Tbk. Calculation of performance metrics level 1 is the perfect order fulfillment (POF) 82.43%, order fulfillment cycle time (OFCT) 2 days, the cost of good sold (COGS) 53.84% and cash-to-cash cycle time (CTCCT) 53 days. Opportunity value that is calculated using the lost opportunity measure (LOM) is a POF registration COGS Rp 552,146,310,636 and Rp 127,956,658,590. The mapping level 2 shows PT ITP Tbk have performance lowest deliver process, because the expedition and transportation of cement is less effective and efficient in sending customer orders. Mapping level 3 shows in detail the process of delivering PT ITP Tbk, so it can answer why deliver a low performance. From the results of the overall SCM performance PT ITP Tbk good enough, but needs to be improved on the expedition and the distribution of transportation to reach the target business objectives set PT ITP Tbk, which is improving customer service and increase profits.
Pengaruh Penerapan Konsep Good Corporate Governance Terhadap Kinerja Non-Keuangan di Kantor Pusat PT Asuransi Jasa Indonesia Irwondy, Irvian Syahbani; Hubeis, Musa
Jurnal Manajemen dan Organisasi Vol. 7 No. 2 (2016): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (494.861 KB) | DOI: 10.29244/jmo.v7i2.16567

Abstract

Good corporate governance defines the correlation among corporate’s elements which can determine the performance of the corporation. By implementing GCG within the corporates, it is expected to increase corporate performance improvement in both financial and non-financial sector. The purposes of this research is to analyze how the implementation of GCG and the performance of PT Asuransi Jasa Indonesia and how the GCG’s influence towards corporate performance. The analytical method used in this research is multiple linear regression analysis. The analysis result shows that the GCG implementation was not significantly effect PT Asuransi Jasa Indonesia performance. Accountability has significantly effect to PT Asuransi Jasa Indonesia performance. The coefficient determination (R2) was 0,187 (18,7%) showed that GCG implementation was still has small contribution to PT Asuransi Jasa Indonesia performance.
Co-Authors - Adelita - Amrullah - Aslichan - Rohayati Abal Karima Abdul Kohar Irwanto Achmad Mustafa Kamal Adeni, Susri afrian destama Agus Heri Purnomo Agus Maulana Agus Maulana Agus Susilo, Dwi Ahmad Sulaeman ahmad yani Aida Vitayala S. Hubeis Aji Hermawan Aji Hermawan Aji Hermawan Aldi Cahyanugroho Aminah, Mimin Amir Tengku Ramly Amiruddin Saleh Andrian Andrian Anggraini Sukmawati Anisa, Norna Annisa Milana Ano Juhana Arfian Muslim Arief Daryanto Arif Imam Suroso Arif Rahman Saleh Arif Satria Ariharti, Mira Astuti Arina Nur Farida Aris Wijayanto Asep Rakhmat ASEP SAEFUDDIN Asri Delmayuni Audia Kalbila Ayu Nuh Bagus Putu Fabio Bahukeling, Trukan Sri Basita Ginting Basita Ginting Sugihen Bayu Koen Anggoro Bintang Akbar MB Bremanti, Lisa Budi Prasetyo Budi Purwanto Budi Suharjo Budi Supriyatno Bufara, Diqdar Satya Chairunnisa, Siti Maharani da Costa, Yosefine Dadang Sukandar Dany Alifah Irawati Darwin Kadarisman Darwin Kadarisman Darwis Sunandar Daryl Januar Isya Dasairy, Zulfa Sania Deddy Muchtadi Deden Taufik Komara Deni Achmad Soeboer Deni Deni Devi Sonalia Dewi Rachmayanti Dewi, Ani Rahayuni Ratna Dewi, Farida Ratna Dewi, Mariena Dewi, Wiwi Kania Dian Pratomo Dian Setyawati Dian Wulandari Diqbal Satyanegara Dirdjosaputro, Sukiswo Diyanti Diyanti Djuara P Lubis Dwiyanti, Rizda E. Srivishnu Herlambang Eka Intan Kumala Putri Eko Ruddy Cahyadi Elvirysma T. Nainggolan Emma Rahmawati Endang Gumbira Said Enrico Annas Eriyatno . Ervina, Cordelia Etty Riani Ety Yuliaty Euis Sunarti Fadzriani Nur Faqih Udin dan Jono M. Munandar Meivita Amelia FARAH FAHMA Farid M. Afandi Firdaus Budhy Saputro Fransiska R Zakaria Fransiska Rungkat Zakaria Gauzi, Sami Gendut Suprayitno Gendut Suprayitno Gendut Suprayitno Ginting, Agustina Pertisia Giyatmi Giyatmi Gunadi Sindhuwinata Hajirin Hardiana Widyastuti Hari Wijayanto Hari Wijayanto Hartoyo Hartoyo Hartrisari Hardjomidjojo Hasan Supriadi Herien Puspitawati Heru Subiyantoro Heti Mulyati Hidayansyah, Putri Fika I Nyoman Suisnaya Ida Ayu Putu Sri Widnyani Idqan Fahmi Ignatius Jeffrey Ika Yuliasari Illah Sailah Iman Santoso Indaryanto, Adrid Indupurnahayu Indupurnahayu, Hj. Intan Zania Irpan Ripa’i Sutowo Irwan Irwan Irwondy, Irvian Syahbani Iwan Armawan Janita Meliala Jaya, Muhammad Nur Jayawarsa, A.A. Ketut Jimmy Rusma Johan, Ria Susanti Joko Affandi Joko Affandi Josy Adiwisastra, Josy Juniawati , Suci Karno Khaeruman Komar Sumantadinata Kurniadewi, Yogtavia Indah Lanjarsih Lanjarsih Lanny Syamsir Lasmaida Gultom Lidya, Febby Lisa Rosiana Loeis, Minaldi M A Faishol Zuhri M. Joko Affandi M. Joko Affandi M. Joko Affandi M. Joko Affandi M. Syamsul Maarif MA Faishol Zuhri Ma'mun Sarma Machfud Sidik Mahdane, Afri Mardijja, Waladan Marjania Ayu Azizah Maryani Yani Masrukin Masrukin Mayasari, Yiyis Muhammad Syamsun Muhammad Syamsun Muhammad Syamsun Mukhamad Najib Mukhammad Najib Muksin, Muksin Munandar, Aris Mutakin, Anas Nadhia, Aurora Nancy Yusnita Nancy Yusnita Nancy Yusnita Niar Yuniarsih Nilamsari, Natalina Nimmi Zulbainarni Ninuk Purnaningsih Nopi Hidayat Nopi Hidayat Nora H. Pandjaitan Novijanti, Erma Nunung Nurhayati Nur Asyik, Mochamad Nur Hadi Wijaya Nur Hadi Wijaya Nur Hidayati Nurcomariah Nurhasanah Nurhasanah Nurmala Katrina Pandjaitan Nurul Dwi Prihutami Nurul Dwi Prihutami, Nurul Dwi Ovriyadin Palupi, Nurheni Sri Panca Dewi Setyarini Partogi S. Samosir Parulian Hutagaol Peinina Ireine Nindatu Popong Nurhayati Poppy Novita Pasaribu Prabowo, Aji Patra Aria Pudji Muldjono Pudji Muljono Puji Muniarty Purwaningrum, Cucu Rina Purwanto, Budi Putri, Revina Devitani Rachmayanti, Dewi Rahmat Darmawan, Rahmat Rilus Kinseng Rimawan, M Rinaldi, Ricky Rini Andriani Rio Kartika Supriyatna Rohmatul Umah Rudi Laksono Sadikin Kuswanto Sadikin Kuswanto Sadu Wasistiono Saefurrohman, Asep Saleh, Amirruddin Santoso Budi Widiarto Santoso, Hudi Sapta Raharja Saptaji, Moh Faqih Dwi Saripudin Saripudin Saripudin Saripudin Saripudin Satria, Muhammad Rachmadi Satyanegara, Diqbal Serly Silviyanti Setiadi Djohar Setiadi Johar Setyo Susilo Shoffan Nizomi Suparman Sihombing, Maruli Tua Singmin Johanes Lo Siti Jahroh Siti Kipdiyah Sjafri Mangkuprawira Slamet, Alim Setiawan Subakir, Andi Agus Sudradjat Sudradjat Suhartono . Suhartono . Sukarna, Anton Sulistyani, Dewi Sumardjito, Herry Sumunar Jati Sundoro, Bagus Yudo Suratni Suratni Suryahadi Suryahadi (Suryahadi) Susi Handayani Susi Handayani Susilo Wibowo Tangkilisan, Gunawan Tantri Wijayanti Tatik Yuniarti Tatik Yuniarti Taufik Hidayat Tb. Nur Ahmad Maulana Thahir, Abizar Giffari Thesia, John Kennedy Titien Yusnita Titin Mahardini Titus, Bungaran Raymond Tjahja Muhandri Tjahya Supriana Trista Fristovana Vera Nora Indra Astuti Wahyu Budi Priatna Wahyu Fikri Radhian Wati, Sri Anggun Kemala Wenda, Datina Windy Putri Arianti Wine Widiana Wini - Trilaksani Wisman Indra Angkasa WULANDARI Yenny Oktavia Yosep Rizal Yudha Iman Sulistya Yuli Rohmalia yusnita, nancy Zeany Cahyari Ginting Zulkarnain Zulkarnain