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Musa Hubeis
Department Of Management, Faculty Of Economics And Management, Bogor Agricultural University Jl. Kamper, Wing 4 Level 5, Campus Of IPB Darmaga Bogor 16680
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Journal : Jurnal Ad'ministrare

 1 
Strategy for the Development of Patient Services at the YAPIDA Primary Clinic in Gunung Putri, Bogor Regency Achmad Mustafa Kamal; Musa Hubeis; Mukhammad Najib
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Volume 9, Issue 1, January-June 2022
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.185 KB) | DOI: 10.26858/ja.v9i1.32262

Abstract

The change in the service system from the general customer category to the BPJS Health participant category resulted in a decrease in the number of visits by general participants and an increase in visits by BPJS Health participants. This research aims to formulate a strategy for the development of the Klinik Pratama YAPIDA, Gunung Putri, Kabupaten Bogor based on an analysis of patient service’s satisfaction. Research data was collected through a service quality questionnaire as developed, which consists of 5 (five) dimensions: tangible, reliability, responsiveness, assurance, and empathy. The data analysis technique uses a combination of Servqual analysis approach, Importance Performance Analysis (IPA) approach, and Structural Equation Model (SEM). The research’s result shows that based by the use of the combination of the three analytical approaches, there is a linearity in the strategic direction of the Klinik Pratama YAPIDA development to maintain sustainability and increase the grade of the Clinic, which is improving service quality in aspects of 1) Nurse’s responsiveness, 2) responsiveness of the pharmacist, and 3) clinical service officer. Based on this analysis, the managerial implications require the YAPIDA Primary Clinic Management to formulate a service quality development strategy by improving the three service attributes.
Co-Authors - Adelita - Amrullah - Aslichan - Rohayati Abal Karima Abdul Kohar Irwanto Achmad Mustafa Kamal Adeni, Susri afrian destama Agus Heri Purnomo Agus Maulana Agus Maulana Agus Susilo, Dwi Ahmad Sulaeman ahmad yani Aida Vitayala S. Hubeis Aji Hermawan Aji Hermawan Aji Hermawan Aldi Cahyanugroho Aminah, Mimin Amir Tengku Ramly Amiruddin Saleh Andrian Andrian Anggraini Sukmawati Anisa, Norna Annisa Milana Ano Juhana Arfian Muslim Arief Daryanto Arif Imam Suroso Arif Rahman Saleh Arif Satria Ariharti, Mira Astuti Arina Nur Farida Aris Wijayanto Asep Rakhmat ASEP SAEFUDDIN Asri Delmayuni Audia Kalbila Ayu Nuh Bagus Putu Fabio Bahukeling, Trukan Sri Basita Ginting Basita Ginting Sugihen Bayu Koen Anggoro Bintang Akbar MB Bremanti, Lisa Budi Prasetyo Budi Purwanto Budi Suharjo Budi Supriyatno Bufara, Diqdar Satya Chairunnisa, Siti Maharani da Costa, Yosefine Dadang Sukandar Dany Alifah Irawati Darwin Kadarisman Darwin Kadarisman Darwis Sunandar Daryl Januar Isya Dasairy, Zulfa Sania Deddy Muchtadi Deden Taufik Komara Deni Achmad Soeboer Deni Deni Devi Sonalia Dewi Rachmayanti Dewi, Ani Rahayuni Ratna Dewi, Farida Ratna Dewi, Mariena Dewi, Wiwi Kania Dian Pratomo Dian Setyawati Dian Wulandari Diqbal Satyanegara Dirdjosaputro, Sukiswo Diyanti Diyanti Djuara P Lubis Dwiyanti, Rizda E. Srivishnu Herlambang Eka Intan Kumala Putri Eko Ruddy Cahyadi Elvirysma T. Nainggolan Emma Rahmawati Endang Gumbira Said Enrico Annas Eriyatno . Ervina, Cordelia Etty Riani Ety Yuliaty Euis Sunarti Fadzriani Nur Faqih Udin dan Jono M. Munandar Meivita Amelia FARAH FAHMA Farid M. Afandi Firdaus Budhy Saputro Fransiska R Zakaria Fransiska Rungkat Zakaria Gauzi, Sami Gendut Suprayitno Gendut Suprayitno Gendut Suprayitno Ginting, Agustina Pertisia Giyatmi Giyatmi Gunadi Sindhuwinata Hajirin Hardiana Widyastuti Hari Wijayanto Hari Wijayanto Hartoyo Hartoyo Hartrisari Hardjomidjojo Hasan Supriadi Herien Puspitawati Heru Subiyantoro Heti Mulyati Hidayansyah, Putri Fika I Nyoman Suisnaya Ida Ayu Putu Sri Widnyani Idqan Fahmi Ignatius Jeffrey Ika Yuliasari Illah Sailah Iman Santoso Indaryanto, Adrid Indupurnahayu Indupurnahayu, Hj. Intan Zania Irpan Ripa’i Sutowo Irwan Irwan Irwondy, Irvian Syahbani Iwan Armawan Janita Meliala Jaya, Muhammad Nur Jayawarsa, A.A. Ketut Jimmy Rusma Johan, Ria Susanti Joko Affandi Joko Affandi Josy Adiwisastra, Josy Juniawati , Suci Karno Khaeruman Komar Sumantadinata Kurniadewi, Yogtavia Indah Lanjarsih Lanjarsih Lanny Syamsir Lasmaida Gultom Lidya, Febby Lisa Rosiana Loeis, Minaldi M A Faishol Zuhri M. Joko Affandi M. Joko Affandi M. Joko Affandi M. Joko Affandi M. Syamsul Maarif MA Faishol Zuhri Ma'mun Sarma Machfud Sidik Mahdane, Afri Mardijja, Waladan Marjania Ayu Azizah Maryani Yani Masrukin Masrukin Mayasari, Yiyis Muhammad Syamsun Muhammad Syamsun Muhammad Syamsun Mukhamad Najib Mukhammad Najib Muksin, Muksin Munandar, Aris Mutakin, Anas Nadhia, Aurora Nancy Yusnita Nancy Yusnita Nancy Yusnita Niar Yuniarsih Nilamsari, Natalina Nimmi Zulbainarni Ninuk Purnaningsih Nopi Hidayat Nopi Hidayat Nora H. Pandjaitan Novijanti, Erma Nunung Nurhayati Nur Asyik, Mochamad Nur Hadi Wijaya Nur Hadi Wijaya Nur Hidayati Nurcomariah Nurhasanah Nurhasanah Nurmala Katrina Pandjaitan Nurul Dwi Prihutami Nurul Dwi Prihutami, Nurul Dwi Ovriyadin Palupi, Nurheni Sri Panca Dewi Setyarini Partogi S. Samosir Parulian Hutagaol Peinina Ireine Nindatu Popong Nurhayati Poppy Novita Pasaribu Prabowo, Aji Patra Aria Pudji Muldjono Pudji Muljono Puji Muniarty Purwaningrum, Cucu Rina Purwanto, Budi Putri, Revina Devitani Rachmayanti, Dewi Rahmat Darmawan, Rahmat Rilus Kinseng Rimawan, M Rinaldi, Ricky Rini Andriani Rio Kartika Supriyatna Rohmatul Umah Rudi Laksono Sadikin Kuswanto Sadikin Kuswanto Sadu Wasistiono Saefurrohman, Asep Saleh, Amirruddin Santoso Budi Widiarto Santoso, Hudi Sapta Raharja Saptaji, Moh Faqih Dwi Saripudin Saripudin Saripudin Saripudin Saripudin Satria, Muhammad Rachmadi Satyanegara, Diqbal Serly Silviyanti Setiadi Djohar Setiadi Johar Setyo Susilo Shoffan Nizomi Suparman Sihombing, Maruli Tua Singmin Johanes Lo Siti Jahroh Siti Kipdiyah Sjafri Mangkuprawira Slamet, Alim Setiawan Subakir, Andi Agus Sudradjat Sudradjat Suhartono . Suhartono . Sukarna, Anton Sulistyani, Dewi Sumardjito, Herry Sumunar Jati Sundoro, Bagus Yudo Suratni Suratni Suryahadi Suryahadi (Suryahadi) Susi Handayani Susi Handayani Susilo Wibowo Tangkilisan, Gunawan Tantri Wijayanti Tatik Yuniarti Tatik Yuniarti Taufik Hidayat Tb. Nur Ahmad Maulana Thahir, Abizar Giffari Thesia, John Kennedy Titien Yusnita Titin Mahardini Titus, Bungaran Raymond Tjahja Muhandri Tjahya Supriana Trista Fristovana Vera Nora Indra Astuti Wahyu Budi Priatna Wahyu Fikri Radhian Wati, Sri Anggun Kemala Wenda, Datina Windy Putri Arianti Wine Widiana Wini - Trilaksani Wisman Indra Angkasa WULANDARI Yenny Oktavia Yosep Rizal Yudha Iman Sulistya Yuli Rohmalia yusnita, nancy Zeany Cahyari Ginting Zulkarnain Zulkarnain