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The influence of customer complaint behavior and brand image on the repurchase intention of j&t express services (study on expedition service users in Medan City) Sibarani, Yunanda; Siregar, Onan Marakali
Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (Jasmien) Vol. 4 No. 01 (2023): Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (Jasmien)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jasmien.v4i01.400

Abstract

Expedition Services is a service product that is a basic need for people who want to buy or send goods in different places, one of which is the marketplace. The high interest in the use of expedition services makes the expedition business compete fiercely and attract the attention of consumers and continue to innovate. This study aims to determine the influence of customer complaint behavior and brand image on repurchase intention in Medan City. The influence between customer complaint behavior and brand image will be analyzed partially and simultaneously on repurchase intention. The form of research used in this study is quantitative research with an associative approach. Sampling was carried out purposive sampling using 100 respondents as a sample.
Analysis of Tourist Preferences for Ecotourism Attractions in North Sumatera Siregar, Onan Marakali; Selwendri, Selwendri
Research Horizon Vol. 4 No. 3 (2024): Research Horizon - June 2024
Publisher : LifeSciFi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54518/rh.4.3.2024.237

Abstract

In Indonesia, ecotourism is an important part of the tourism industry where Indonesia is included in the list of the best ecotourism destinations in the world. The most important thing about ecotourism is efforts towards maintaining the preservation of the natural and cultural environment. This requires good and professional management of ecotourism attractions by the character of each tourist destination area. This research aims to group tourists based on psychographic segments towards ecotourism destinations in North Sumatra, determine the combination of product attributes at ecotourism destinations in North Sumatra that fulfill the desires of tourists per segment, and determine the preferences of tourists in each segment regarding their level. This research uses cluster and conjoint analysis methods which aim to group tourists into two groups based on tourism motivation, namely soft ecotourists and hard ecotourists along with the types of characteristics in each group. The analytical method used is a descriptive survey. Primary data was obtained from a questionnaire with a total of 120 respondents in 4 regions, namely Medan City, Langkat Regency, Karo Regency, and Toba Samosir Regency. The results of the research show that the average assessment of soft ecotourists shows that the comfort (accommodation) measure reaches the highest value, namely F-count accommodation = 81,656 and (p-value = 0.000), while hard ecotourists show the highest measure of commitment to environmental issues. On the other hand, the instruments that do not have differences between the two clusters are the commitment, duration, and interaction instruments.
Open Innovation of Small Business in The City of Medan: Alternative Processes Towards Business Model Innovation Siregar, Onan Marakali; Marpaung, Nicholas
Research Horizon Vol. 4 No. 2 (2024): Research Horizon - April 2024
Publisher : LifeSciFi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54518/rh.4.2.2024.238

Abstract

Open innovation has become a strategic key element to improve innovation outcomes and commercialization among large companies. However, the relevance and potential of this concept could still be adopted by small-scale companies in Indonesia, especially those facilitated by social media. Research on open innovation for SMEs is limited, but provides important insights. Most research prioritizes in-bound innovation activities and ignores small-scale companies that are often considered radical innovators. Bank Indonesia 2021 data shows 87% of MSMEs were affected by the pandemic, with the majority experiencing a serious drop in sales. Government initiatives to strengthen the resilience of MSMEs through digital transformation have been hampered by low digital literacy. The purpose of this research is to explore the open innovation model for SMEs post COVID-19, especially through digital platforms. The research will focus on SMEs and the empirical analysis is expected to answer research questions on the concept of open innovation, factors influencing adoption, and the readiness of firms' collaboration with external sources. The research method will use descriptive and inferential statistics. The discussion will be supported by relevant literature with theoretical and practical implications.
Analisis Pengaruh Kualitas Produk, Harga dan Celebrity Endorser Terhadap Keputusan Pembelian Skincare Ms Glow (Studi Pada Pengguna MS Glow di Kota Binjai) Akhira Habrina Tarigan; Onan Marakali Siregar
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 3 No. 4 (2023): Desember : Jurnal Ekonomi dan Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v3i4.2336

Abstract

One of the rapidly growing industries today is beauty products, beauty products including skincare products that can increase the confidence of its users. Therefore, In order to pique consumers' interest in purchasing their goods, businesses need to be able to compete in several markets. This research is to ascertain how the MS Glow skincare buying choice in Binjai City would be partly and concurrently influenced by product quality, price, and celebrity endorser. In this study, an associative method to quantitative research was used. One hundred MS Glow skincare consumers in Binjai City made up the study's population. Purposive sampling, which is non-probability sampling, was used in this investigation. The findings demonstrated that the choice to buy MS Glow skincare in Binjai City was significantly influenced by the product's quality, price, and celebrity endorsers, both partly and concurrently. With a R value of 0.583, the detemination coefficient test reveals a rather tight correlation between the three variables of product quality, price, and celebrity endorser. It is also known, based on the Adjusted R Square value, that factors influencing celebrity endorsers, prices, and product quality contribute 32.0% of the variables that impact purchase decisions, with the remaining 68.0% being influenced by factors beyond the scope of this research.
Pengaruh K3 (Keselamatan Dan Kesehatan Kerja) Dan Pelatihan Terhadap Kinerja Karyawan: (Studi Pada PT PLN (Persero) Ulp Kotapinang) Sianturi, Hanatul Fitri; Siregar, Onan Marakali
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 13 No. 2 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.13.2.91-98

Abstract

This study aims to analyze the influence of K3 (Occupational Safety and Health) and training on employee performance at PT PLN (Persero) ULP Kotapinang. Influence K3 (Occupational Safety and Health) and training are partially and simultaneously analyzed on employee performance. Sampling used a saturated sample technique and used 30 respondents. The analysis methods used are the validity test, reliability test, classical assumption test, multiple linear regression analysis, and hypothesis test. The results of this study showed that K3 (Occupational Safety and Health) had a significant positive effect on employee performance, obtained a t-count value of 3,299>2,052 with a significant value of 0.003< 0.05 and had a regression coefficient value of 0.311. Training also had a significant positive effect on employee performance obtained a t-value of 3,635>2,052 with a significance level of 0.001 and had a regression coefficient value of 0.255. In simultaneous testing, the K3 (Safety and Health) variable and training had a simultaneous effect with a magnitude of 55.4%, while the remaining 44.6% was influenced by factors outside the variables of this study.
THE INFLUENCE OF BRAND AMBASSADOR AND BRAND IMAGE ON PURCHASE DECISIONS FOR L'ORÉAL PARIS PRODUCTS IN MEDAN CITY Situmorang, Putri Abigel; Adlina, Hafiza; Siregar, Onan Marakali
Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital Vol 1 No 2 (2022): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (194.575 KB) | DOI: 10.55047/jekombital.v1i2.283

Abstract

The appearance of Covid-19 altered almost everyone's way of life. The shift from physical to internet buying exemplifies lifestyle changes that are evident. In addition, the Covid-19 has led to an upsurge in consumption. The cosmetics business is likewise affected by the shift from offline to online purchasing habits. L'Oréal Paris is one of the cosmetic brands available in Indonesia. This research intends to examine the impact of brand ambassadors and brand image on L'Oréal Paris product purchase choices in the city of Medan. This study used quantitative research using an associative methodology. Sampling was conducted using the approach of purposive sampling, with 100 respondents serving as samples. This study's main data was collected via the distribution of Google Forms surveys, while secondary data was gained through a review of the relevant literature. The data analysis method consists of the validity test, the reliability test, the classical assumption test, multiple linear regression analysis, and the hypothesis test. According to the study's results, both the brand ambassador and brand image have a significant influence on customer purchasing decisions. Brand ambassador and brand image are elements that impact buying decisions simultaneously.
PENGARUH HARGA DAN FASILITAS PANTAI TERHADAP DAYA TARIK PENGUNJUNG WISATA PANTAI SEJARAH : (Studi Pada Pengunjung Pantai Sejarah Kecamatan Limapuluh Pesisir) Marwah; Adlina, Hafiza; Siregar, Onan Marakali
Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital Vol 1 No 2 (2022): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (211.432 KB) | DOI: 10.55047/jekombital.v1i2.284

Abstract

The development of tourism at this time is very fast, with the increase of transportation to visit an area is quite easy, the abundance of natural tourism potential and beauty in Indonesia encourages local and foreign tourists to travel in Indonesia. In addition to its natural potential, Indonesia also has tours that are made with quality that is very great, tourist destinations must have an attraction that can make visitors or tourists return to the tourist destination. The form of research used in this research is quantitative research with purposive sampling and use 100 respondents. The results of this research shows that the price variable (X1) has no significant effect on the attractiveness of Sejarah Beach visitors. Meanwhile, the beach facilities variable (X2) has a significant and simultaneous effect on the attractiveness of Sejarah Beach visitors. The coefficient of determination test shows that there is a fairly close relationship between price and facilities on the attraction of historical beach tourism visitors with an R-value of 0.853. Through the adjusted R square, it is also known that the price and facilities variables contribute 72.2% to the visitor attractiveness variable while the remaining 27.8% is influenced by other variables not mentioned in this study.
PENGARUH FAKTOR LOKASI, KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA UMKM SUNTHAI TEA STABAT Nisa, T. Chairatul; Siregar, Onan Marakali
Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital Vol 1 No 2 (2022): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (338.719 KB) | DOI: 10.55047/jekombital.v1i2.299

Abstract

Consumer satisfaction is how consumers feel when comparing what they anticipated to what they really received. Maintaining customer satisfaction is crucial for both large and small organizations, including MSMEs, because a company can only survive and expand if it maintains and increases customer satisfaction. This study aims to determine how location, product and service quality, and location effect customer satisfaction in small and medium-sized enterprises (SMEs) such as Sunthai Tea Stabat. In this research, collaboration and a quantitative approach are employed. The research populations consists of those who buy sunthai tea product, and 100 of them were requested to complete a questionnaire. According to the research findings, location (X1) has a significant effect on consumer satisfaction. Meanwhile, product quality (X2) has a significant impact on customer satisfaction. In addition, service quality (X3) has a significant impact on customer satisfaction. However, location, product quality, and service quality all impact consumer satisfaction simultaneously. This study concludes that Sunthai Tea Stabat's location MSME, product quality, and service quality all have positive and statistically significant effects on consumer satisfaction.
PENGARUH DIRECT MARKETING DAN PRODUCT QUALITY TERHADAP MINAT BELI ULANG PADA LIVE STREAMING MARKETING TIKTOK: (Studi pada pengguna aplikasi Tiktok di Kota Medan) Harita, Helmin Tety Saputri; Siregar, Onan Marakali
Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital Vol 1 No 2 (2022): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (205.787 KB) | DOI: 10.55047/jekombital.v1i2.309

Abstract

The development of increasingly advanced technology has an impact in various fields. One of the impacts that have experienced technological developments is Social Media. There are many business people who use social media as an e-commerce business platform by presenting innovative features and programs to win market competition. To attract interest and build consumer satisfaction, most e-commerce features Live streaming because it can provide buying and selling activities in real time and reduce consumer anxiety about the quality of the products offered. This research is intended to analyze Direct Marketing and Product Quality influence TikTok users repurchase intention at Medan City. Quantitative research with an approach that is associative was the method of investigation that was utilized in this study. The approach of purposive sampling was utilized for the sampling, and there were a total of one hundred respondents employed as samples. The questionnaires that were distributed through google forms in order to collect the primary data for this study were compared to the literature that was studied in order to collect the secondary data. Validity tests, reliability tests, tests based on the classical assumption, multiple linear regression analysis, and hypothesis tests are the methods of data analysis that are utilized here. According to the findings of the study that was carried out, direct marketing has a significant impact on repurchase intention, and the quality of the product also has a significant impact on repurchase intention (Y). As for the variable repurchase intention, Direct Marketing and Product Quality both have an effect at the same time.
PENGARUH PERCEIVED USEFULNESS DAN TRUST TERHADAP MINAT MENGGUNAKAN KEMBALI E-WALLET DANA: (Studi Pada Mahasiswa Kota Medan) Ramadhani, Suci; Siregar, Onan Marakali
Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital Vol 1 No 2 (2022): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (193.314 KB) | DOI: 10.55047/jekombital.v1i2.333

Abstract

The majority of the current rise in DANA users are students whose lives are closely linked to information technology and Fintech. The number of e-wallets that offer attractive services currently raises considerations from consumers to reuse these services by taking into account factors such as perceived usefulness and trust. This research aimed to analyze how the effect of perceived usefulness and trust on the students’ intention to reuse DANA E-Wallet on student in Medan City. The research method used in this research was quantitative associative approach. Students’ user of DANA E-Wallet were the population of this research. The sample were 100 respondents by using purposive sampling technique. Data collecting technique used in this research was primary data which was obtained from google form. The findings showed that Perceived Usefulness had positive significant effect on the user intention with a significant value was 0.014>0.05. Trust also had a positive significant effect on the users’ intention, with a sig value was 0.000<0.05. Besides, all independent variables in the simultaneous test had influenced effect with 47.3% level, whereas 52.7% was influenced by external factors beyond this research model.
Co-Authors Abda Abda Abdul Aziz Nst Ade Fadillah Harahap Adila, Nahda Adrian Ashari Jafar Lubis Afif, Muhammad Hamdan Afifah Ainurrohmah I.F Afrila Mulyati Siregar Afrila Mulyati Siregar Afrila Mulyati Siregar Agnes Rut Stephani Lumbantobing Agung Harahap, Abiyyu Agung, Handika Permana Ahmad Raffi Ananda Lubis Ainun Mardhiyah, Ainun Akhira Habrina Tarigan Aliturahman, Bagus Altaka Raka Zapata Tito Alvin Pratama Wahyu Alwi Amanda Br Sembiring Amani, Nil Amelya Desvina Aminullah, Eji Anastasya Cristabella Andi Muharamen Andini Septia Ningrum Andini, Raina Andriani Safirah Andriansyah Andriansyah Anggiat Faisal Butar Butar Ariq Wiratama Nasution Aritonang, Robbi Pradita Asra Ike Khoirunnisah Audyta Ramadhani Purba Aulia Saragih, Mazra Aurellia Putri Ayman Ashari, Muhammad Ayu Askha Pratiwy Ayunda, Nabila Baehaqi Barus, Devina Srininta Barus, Tedy Syahputra Beatrice Hasian Pakpahan Boni Akbar Alfath Pohan Br Bangun, Virgin Threisia Br S. Meliala, Diva Regita Br Sitepu, Clarine Oktaryani Br Sitepu, Windari Khairina Butar-Butar, Josua Cathy Iramoti Sinaga Chairul azmi puteh Chika Naibaho Cindy Megasari Manik Clearinkris, Junesia Damanik, Salsabila Azzura Dara Aisyah Daulay, Nabila Addiva Anggia Putri Dear Selvanathan Sinaga Delicia Ruth Omeria Sihombing Delvina Siregar, Viona Deo Fanni Nababan Dewi Anggraini Dewi, Leoni Avista Dio Rabintar Cupema Hasibuan Diva Nedya Putri Eriza, Faisal Fahira, Tengku Nazwa Fannysia Theresa Juliarta Sijabat Fathur Ramadhan Siagian Felix Jemisa Surbakti Feronica Simanjorang Firjatullah, Gantari Furqan, Said Gea, Shella Angelika Gideon Maruli Simamora, Naek Ginting, Wiro Oktavius Gita Purba Greasia Oriza Sitio Gultom, Monica Desyderya Gurning, Gratia Nanggar Yati Habibah, Annisa Haenilah, Tasya Hafiza Adlina Hafiza, Hafiza Hanifah, Nayla Hanna Banjarnahor Har Reza Asanah Harahap, Musthafa Baga Harefa, Rut Madia Harita, Helmin Tety Saputri Harry Chrystian Purba Hasibuan , Febri Sanrina Hasibuan, Deby Pratiwi Hasibuan, Muhammad Rizky Haykal, Muhammad Musthafa Henoch Ageri Ginting Hulio Ebenhaezer Hutapea Hutabarat, Eka Risliza Br Hutama, Elbert Ina Mery Anggitha Sinaga Indah Siburian, Sarah Vera Indira G Hutapea Indri Prasetia Ningsih Iqbal, Khairul Jelita, Fairuz Jennifer Tio Josua Butar-Butar Joyce Alicia Joyce Alicia Agatha Munthe Kaban, Jop Kristian Kacaribu, Farah Amelia Kartini Harahap Kartini harahap Katarina Sitanggang, Lidia Kenas, Ryan Kevin Samuel Benammi Brahmana Kevin Samuel Benammi Sembiring Khairani, Anisya Khairunnisa Nasri Khoirunnisa Naibaho Khoirunnisah, Asra Ike Kirana, Tegar Kuswara, Satria Wicaksana Laila Sari Larose Nikita Zienri Larose Nikita Zienri Laya Azani Lubis Lie, Jeslyn Lubis, Joshua Alexander Lubis, Laya Azani Lubis, Luthfy Aulia Luthfy Aulia Lubis Lydia Natalia Samosir M B Abdillah Maharani Aruan Malikasnah Lubis, Siti Manullang, Afriani Manurung, Monika Amelia Mara, Putri Cut Marbun, Yuana Widya Angeline Mardhiyah, Ainun Margaretta Batubara, Desy Maria Meilani Simangunsong Maria Theresa, Maria Mariyandani, Ribbi Putri Marlon Sihombing Marnita Silaban, Agnes Marpaung , Nicholas Marpaung, Nicholas Marpaung, Silviana Marwah Matakena, Selli Maulidina Meichell Topan Panjaitan Melati, Sintia Mhd Alvin Mhelinda Utami Mina Indryani Nainggolan Mita Fasya Monik Muhammad Aulia Rifki Nst Muhammad Ayman Ashari Muhammad Balkis Venserjude Muhammad Daffa Aqila Muhammad Daffa Aqila Muhammad Dwinov Fadhlulla Muhammad Ihsan muhammad rasyid Muhammad Rizki Ginting Muhammad Zaki Hanafia NST Mulya, Fandika Wira Mulyati Siregar, Afrila Munthe, Joyce Alicia Nabila Fahriani Pane Nabila, Yasmin Ayu Nainggolan, Fatresia H.F Br. Nainggolan, Mina Indryani Nana Dyki Dirbawanto, Nana Dyki Narwastu Sianturi, Isabel Nasution, Abdul Aziz Nasution, Meirizka Miranda NASUTION, MUHAMMAD ARIFIN Nayla Hanifah Nazwa Fahira, Tengku Newel’d N Pardosi Nibra, Bagas Elwi Nisa, Mytha Khoirun Nisa, T. Chairatul Nitami, Devi Andri Nova Sinambela Novianta, Novianta Nur Asia Aji Siambaton Nur Eliza, Sophia Okiansyah, Feri Pane, Nabila Fahriani Pangabean, Sesylia Natali Br Pangaribuan, Ida Maria Panjaitan, Ikbar Pardede, Franz Hariyanto Pardede, Rachel Natasia Pasaribu, Yolani Octavia Patarida Sibuea, Grace Renita Perangin-angin, Azel Almando Peron Lumumba Siahaan Pertiwi Matondang, Rahmatika Pradira Aritonang, Robbi Prasesa, Tasya Nadya Pratiwy, Ayu Askha Prengki Jans Nababan Priasti, Fat'ya Ayu Pricila Natalia Sembiring Purba, Audyta Ramadhani Purba, Rindiany Putri Balqis Putri Balqis, Putri Putri Nur Syafitri Lubis Putri Patricia Sitinjak Putri, Istiqomah Putri, Nazlina Dwi Putri, Nisa Dafiana Rahmatika Pertiwi Matondang Raissa Aurellia Ramanda, Bima Ramayani, Evi Rangkuti, Rizqa Nabilah Rani, Ade Ray, Laila Afrina Rebekka Margarettha Sitorus Renatha Renchiski Br Sitepu Rendy Gultom Ridho, Hatta Ririn Pradilla Surbakti Risky M Soleh Risky Muhammad Soleh Ritonga, Siti Hazzah Nur Rivaldo Sinaga, Eko Samuel Rizka Malisa Malisa Rizqa Nabilah Rangkuti Robert Vincentius Naibaho Safitri, Firli Sahdina, Tiara Vany Sakinah Khoiriah Lubis Salma Gustina Putri Santo Maulana Putra Sinaga Saragih , Dearna Jefani Br Saragih, Mernita Sari Sari Siregar, Salwa Nurmala Sari, Dwi Vanka Indah Sartika Dewi Selvi Anita Selwendri Sembiring, Kristianti Adilla Putri Br Sembiring, Natalin Pepayosa Septi Paulina Purba Septi Paulina Purba Setia, Nadia Shella Angelika Gea Shimon Hans Bungaran Simanjuntak Siahaan, Glenesia Angelica Sabina Siahaan, Josepin Sianturi, Elhot Nicolas Roganda Sianturi, Ester Cahyani Sianturi, Hanatul Fitri Sibarani, Yunanda Sihombing , Marlon Sihombing, Nisya Margaretha Sihotang, Anindya Windy Simanjorang, Feronica Sinaga, Diana Asri Fitri Sinaga, Yosafhat Glenniel Clinton Sinambela, Nova Sinar, T. Bahtazar Muhammad Sirait, Elsya Vidara Siregar, Afrila Mulyati Sitanggang, Lidia Katarina Siti Mawaddah Siti Mawaddah, Siti Sitorus, Rahmiati Sitorus, Ummi Salamah Sitorus, Widya Elizabeth Situmorang, Putri Abigel Sondang A. Y. Nadeak Sophie Valentine Sriyanto, Dharmawan Suci Ramadhani, Suci Suprayetno Suprayetno Syahputra, Diva Eka Pratama Syakira, Hania Syauqia, Rafiqah Tamba, Fajar Petronius Tambunan, Maudy Istiningdiah Tampubolon, Claudia Yonica Tampubolon, Claudia Yonica Br Tampubolon, Kevin Ariel Tandean , Handoko Tasya Shafira Siregar Teuku Muhammad Raihan Fahlevi Tio, Jennifer Tito, Suardi Altaka Raka Zapata Trimurni, Februati Tsania Salsabilla Turnip, Doni Armando Ummaina Rahma Ummi Salamah Sitorus Utama Rambe, Suma Budi V Evlyn P. Surbakti Venserjude, Muhammad Balkis Viktor Manurung Vincentia Avetriwianda Sinabutar Virgin Threisia Br Bangun Widya Puspita Wijaya, Angieta Ahsana Wildan Wafi Nasution William Dika Manihuruk Wilmer Nicholas Yabes Abi Windi, Anindya Yabes Abi, Wilmer Nicholas Yasser Muda Panjaitan Yeyen Ayuka Yohannes Manao Yohannes Sinaga Yosafhat Glenniel C. Sinaga Yosefira Aurel Putri Yosefira Aurel Putri Yossie Rossanty Yuda Prayoga Surbakti Yuliani, Dara Yuliani, Nur Irma Zahra, Dhea Zain, Muhammad Riwanda Firdaus Zapata Tito, Altaka Raka Zulfi Amandar Pasaribu Zulfikriyan Akbar