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ANALISIS INOVASI PELAYANAN DI KEPOLISIAN DAERAH JAWA TENGAH (STUDI KASUS SMILE POLICE) Nina Wahyuni; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (439.085 KB) | DOI: 10.14710/jppmr.v7i2.19944

Abstract

The condition of society today have increased where society are more courageous to express their aspirations, needs and demands to government toward better public service delivery. As an effort to improve the quality of public services, the government has taken various ways continuously for improvement of public services in order to make first-rate realization of public services. One effort to improve the quality of public services is to do public service innovation. As an effort to improve the public service, Kepolisian Daerah Jawa Tengah launched an innovation called Smile Police. The writer uses attributes of innovation theory from Rogers and the theory of innovative driving and inhibiting factors in public sector from Clark and Albury to analyze how Smile Police's innovation works. The results showed that the implementation of Smile Police innovation has not only relative advantage, compabillity, triabillity and observabillity but also complexity. The driving factors of Smile Police's innovation are political push, economic pressure and increased efficiency and pressure to improve services, while the inhibiting factors are the excessive dependence on high performer, technology exists but inihibited by cultural and organizational barriers, and no rewards or incentives. The writer suggests to held sustainable socialization with the right target, recruit outsourced employees with expertise in IT, build cooperation with new partners and give awards or incentives to the members represented Smile Police.
Analisis Aspek-Aspek Manajemen Sumber Daya Manusia PNS Dinas Pendidikan Kota Semarang dalam Rangka Reformasi Birokrasi Habibah Faladinta; Mochammad Mustam; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (178.677 KB) | DOI: 10.14710/jppmr.v4i3.8905

Abstract

Manajemen Sumber Daya Manusia menjadi salah satu instrumen penting bagi suatu organisasi dalam mencapai berbagai tujuannya dan berperan sebagai pengelola sistem. Dari hasil penelitian yang dilakukan menunjukan bahwa pelaksanaan Manajemen Sumber Daya Manusia PNS Dinas Pendidikan Kota Semarang dalam rangka Reformasi Birokrasi sudah dilaksanakan berdasarkan aspek-aspek yang ada yang meliputi dengan 8 indikator yang meliputi : (1) penataan sistem rekrutmen, dilakukan dengan menggunakan sistem CAT (Computer Asissted Test) yang dilaksanakan dengan transparan dan akuntabel, (2) analisis jabatan, dilakukan oleh pemerintah Kota Semarang, pada tahun 2015 belum dilaksanakan sehingga belum tersedianya dokumen uraian jabatan (3) evaluasi jabatan, dilakukan setelah analisis jabatan dan belum tersedianya job grading (4) penyusunan standar kompetensi jabatan, dilaksanakan oleh tim Baperjakat Kota Semarang, pada tahun 2015 penyusunan standar kompetensi jabatan untuk jabatan fungsional umum belum tersedia (5) assessment individu berdasarkan kompetensi, dilaksanakan setiap tahun dengan menggunakan sasaran kerja pegawai (SKP) (6) penerapan sistem penilaian kinerja individu, pelaksanaannya sama dengan menggunakan SKP (7) pembangunan dan pengembangan database pegawai, dilakukan oleh BKD Kota Semarang (8) pengembangan pendidikan dan pelatihan berbasis kompetensi, telah dilakukannya Analisis Kebutuhan Diklat (AKD).Walaupun masih ada beberapa aspek yang masih terdapat kelemahan seperti analisis jabatan. Penulis merekomendasikan saran sebagai berikut: melakukan upaya assessment center dan development center dengan mengedepankan prinsip kompetensi, pelaksanaan rekrutmen PNS dengan sistem CAT harus disempurnakan dan dilakukan secara transparan dan akuntabel pada keseluruhan proses tahap rekrutmen, pengembangan database kepegawaian atau bank data, menerapkan sistem remunerasi berdasarkan merit system.
ANALYSIS PERFORMANCE OF SEMARANG CITY FIRE DEPARTMENT) Alifia Intan Saputri; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 8, Nomer 3, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (179.236 KB) | DOI: 10.14710/jppmr.v8i3.24158

Abstract

Semarang is included as one of big city in Indonesia with one of its vision is to advance trades and services. Hence, Semarang has developing and its advance establishment grown rapidly through the years. Rapid growth and development in Semarang inflict growing high risk of Fire to happen as well. Populous human population, high building growth, numerous running industry cause fire risk and whenever the fire happened, it requires specific handling process. Semarang Fire Department has its main duty which taking over government issues concerning fire and disaster prevention action in order to the principle of autonomy and assistance duty. This research has been done based on some problem occurred in program execution in the fire department. This research using qualitative descriptive research method with data collection technique by interview, observation, and documentation. The aim of this research is to analyze the performance of Semarang Fire Department and identify factors which support and resist organization’s vision accomplishment. Organization performance appraisal are according to effectivity, service quality, responsiveness, and accountability. Factors that may affect the working performance are seen from human resource, team work, and infrastructure. According to this research, performance of Semarang Fire Department is not on its best track yet, unreached target, worker tardiness in giving service to people, budget allocation within the incorrect target, alongside inadequate infrastructure to support the working performance so it can be concluded that the performance of Semarang Fire Department has not run well yet.
ANALISIS KINERJA BADAN LINGKUNGAN HIDUP PROVINSI JAWA TENGAH (STUDI PENGAMATAN DI BIDANG PENGENDALIAN PENCEMARAN LINGKUNGAN HIDUP) Eka Yulia Rahmawati Ningsih; Maesaroh Maesaroh; Hesti Lestari; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (501.233 KB) | DOI: 10.14710/jppmr.v5i2.10840

Abstract

Central Java Environmental Agency was formed with the aim to develop cooperation, strengthen institutional and self-reliance of society for handling pollution and/or environmental damages and biodiversity preservation. This research analyzed central java environmental agency (Observational Study in the Field of Environmental Pollution Control Department). The PERFORMANCE Seen through three dimensions including : service quality, the need for supervision, and responsiveness using qualitative descriptive approach. The data collection techniques used in this research are observation, interviews, documentation, and Library Studies with informants from Central Java Environmental Agency (environmental pollution control Department) Based on the research indicated that performance of Central Java Environmental Agency (Observational study in the Field of Environmental pollution control department) is not optimal, because researcher found some obstacles seen on the Performance dimensions such Human Resources causing unoptimal supervision and ignorance about programs owned by Central Java Environmental Agency, while participation of society is very important to achieve its goals. To Overcome Barriers faced by Central Java Environmental Agency, some suggestions provided to optimalize its performance such as introducing Central Java Environmental Program deeply through several approaches like updating the news about implemented programs as well as conducting trainings shown to employees, engaging society in every programs, recruiting hnrary staff, and doing Periodic Maintenance And Repairing infrastructures quality.
ANALISIS KELEMBAGAAN ORGANISASI DI BADAN PENANGGULANGAN BENCANA DAERAH PROVINSI JAWA TENGAH Rezha Mehdi Bazargan; Sri Suwitri; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 4, Nomor 4, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (91.556 KB) | DOI: 10.14710/jppmr.v4i4.9382

Abstract

The organizational structure is a hierarchical arrangement of organizations ranging from the lower level to the upper level. In each hierarchical division of labor are complex and require specialized expertise in each task execution. BPBDs structure Central Java province has advantages in the job descriptions of the structure of the organization. Human resources have yet to be appropriate competencies for the organization's needs, the emergence of a dispute between the employees and the workload between field uneven. Results of the study aims to describe and analyze the institutional organization and organizational design BPBDs Central Java Province. This type of research used qualitative descriptive data analysis using taxonomic analysis techniques. Selection informant by purposive sampling that later developed through snowball sampling. Data collection techniques used were observation, interviews, documentation and literature. Based on this research, organizational strategy realized in accordance with the target effectively and efficiently manage resources. BPBDs Central Java province has a flat organizational structure, with the advantages of the structure of the job descriptions. Extensive networks reflected on the steering element. Functional organization has not materialized yet being filled with functional groups. As a learning organization, BPBDs Central Java Province continues to improve the quality of employees and freedom emergence of collective aspirations. In terms of organizational design, structural configurations according to the Regional Disaster Management Agency of Central Java province is a simple structure and the structure of professional bureaucracy. Institutional organization BPBDs Central Java Province is still in institutional strengthening. Expected to BPBDs Central Java province to do to optimize the budget to improve the competence of personnel resources and infrastructure, consider filling the functional position, and initiate meetings on the middle line, in order to create a pattern of horizontal communication with the operating core.
STUDI KUALITATIF PENGELOLAAN SAMPAH DI KECAMATAN BANYUMANIK KOTA SEMARANG Dipika Fatma Nudiana; Tri Yuniningsih; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (47.427 KB) | DOI: 10.14710/jppmr.v4i2.8231

Abstract

Increasing population growth in Sub Banyumanik effect by increasing the amount of waste from year to year. Waste management system is needed to address the problems that arise as a result of waste overload. The aim of this study was to determine the condition of waste management, as well motivating factor inhibiting factor and waste management solutions in the District Banyumanik. The research method used is descriptive qualitative research methods. The results showed that the waste management in the city of Semarang, especially in Sub Banyumanik yet either. There are still obstacles that make waste management, especially at the stage of transporting waste from TPS to landfill and waste processing stage less running smoothly. Automaticaly the service quality provided to the public by the waste management officer can not be maximized. The writer suggests that the addition of waste management facilities and infrastructure in the form of TPS, the government together with the Institute of Public Social socializes The Waste Management System (3R) to the public periodically. The Department of Hygiene and Urban Landscapping of Semarang together with coordinator / Sub District Hygine officer of Banyumanik need to evaluate hygiene care facilities needs by adapted to the number and distribution of the population.
ANALISIS STRATEGI PENGELOLAAN PASAR JOHAR OLEH DINAS PASAR KOTA SEMARANG Bekti Rahayu; R. Slamet Santoso; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (199.599 KB) | DOI: 10.14710/jppmr.v4i3.8762

Abstract

The existence of traditional markets is one of the most real indicators of economic activities in an area. Johar condition is still bad because there are no supporting facilities and unadequate comfort factor. The aim of this research is to formulate a strategy that must be done by the Market Service of Semarang to improve the management of Johar Market. This research used a qualitative descriptive study. The techniques of collecting data is from the result of the interview. This study used purposive sampling method to determine the informants. The writer identified the internal and external factors by using SWOT analysis, then will be gained strategic issues. The next step is measuring the priority scale by doing litmus test to know the most strategic issue. The results of this research showed that Johar market management strategy has not been optimal yet in solving the existing problems. so we need a new strategy. The recommended strategy is to improve the function and role of stakeholders in developing the potential of Johar market especially in competitiveness , develop the cooperation with government / private sector to improve infrastructure service, improve the coordination between the Market Service, Government, UPTD, and sellers to make renovation of buildings and infrastructure based on the rules from the government, develop cooperation with the government and private sectors to solve the lack of budget, and cooperate with sellers in the arrangement to solve the lack of capacity.
EFEKTIVITAS ORGANISASI BADAN PENDAPATAN DAERAH DALAM PENGELOLAAN PAJAK PARKIR DI KOTA SEMARANG Diyah Ayu Pangestuti; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 7, Nomer 3, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (305.641 KB) | DOI: 10.14710/jppmr.v7i3.21092

Abstract

Local tax is dues/contribution that must be done by institution or individual without balanced reward to finance for local government organization and local development. Tax is imposed to people by government. It is a policy from government so it needs to maintain so that the policy can give fair charge in line with tax system of Indonesia. From the aspect of Locally-Generated Revenue, parking tax revenue is one of revenues or Locally-generated revenue of Semarang. As known that parking is type of service business that has close relation and mutual support with world trade that generates local revenue. Parking becomes one of means to support national budget, so that local government determines parking tax. This research aims to fine out effectiveness of parking tax revenue toward locallygenerated revenue in Semarang in 2016-2017. This research is conducted in Income Office Region of Semarang. Collecting the data is conducted by requesting report on realization of locally-generated revenue and parking tax of Semarang in 20162017.
ANALISIS KINERJA KANTOR PERTANAHAN KOTA SEMARANG DALAM PELAYANAN SERTIFIKASI TANAH Iqmalia Soraya Dwisandhi; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 8 Nomer 4 Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v8i4.24961

Abstract

Semarang City Land Office is a public organization that has complaints about public services in land certification services. Against this background, the purpose of this study is to analyze the performance of the Semarang City Land Office in land certification services assessed in terms of productivity, service quality, responsiveness , and accountability as well as knowing what are the factors that hamper the performance of the Semarang City Land Office in the land certification service as seen from the human resources and organizational culture. This study uses descriptive qualitative methods with data collection techniques through observation, interviews, and documentation. The results of this study, the performance of the Semarang City Land Office in land certification services has not been running optimally because of not achieving targets on time, unclear procedures, time and cost in land certification services, and the availability of human resources that are lacking, and poor organizational culture . Recommendations that can be given based on the results of the research are that there is a need for performance evaluation by delegating tasks to employees, there is socialization and work guidelines in providing services to the public in accordance with SOP, updating reports up to date on the website as a form of openness of the Semarang City Land Office , adding new employees and controlling employees, as well as emphasizing the attitude of character revolution for Semarang City Land Office employees, which is expected to realize good governance.
KUALITAS PELAYANAN PERIJINAN REKLAME DI BADAN PELAYANAN PERIJINAN TERPADU KOTA SEMARANG Yusri Kurniawati; Nina Widowati; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (243.739 KB) | DOI: 10.14710/jppmr.v4i3.8754

Abstract

The quality of public services that are the products of a service provided by the committee of public services to the recipient of the service. Integrated services agency permitting of Semarang is an organization operating in the fields of public service licenses. One of the licensing services organised by the licensing services semarang, BPPT Kota Semarang is the advertisement. The aim of this research is to see illustrat about the ads licensing services in BPPT Kota Semarang and also to identify the pro- and retarding the licensing services in ads board the licensing services from Semarang. There are several dimensions used to measure the quality of services provided by BPPT Kota Semarang. That is tangible, reliability, responsiveness, access and assurance. The result of this research shows that the quality of service ads licencing organized by BPPT Kota Semarang can be said is not optimal. It can be proved in dimension tangible, facilities and infrastructure available in BPPT Kota Semarang is still inadequate, in dimension reliability SOP that is in BPPT Kota Semarang not run optimal, in dimension assurance still happens licencing the delays in publishing the ads, there still illegal charges, still found pander act and discipline practice of officers who are still low. Dimensions should be improved to improve the quality of the services which is tangible, reliability and also the assurance, while the dimension that needs to be maintained and improved back is the dimensions of responsiveness and access. Efforts to improve the quality of services can be done with the use of facilities and infrastructure in a more optimized, rewards and imposing punishment on an breaktime in the form put up photo employe of the month every month to the officers who were considered most discipline, extend estimation time services , and improve coordination between the front office with the field of supervision
Co-Authors A. Mesa Ramawinata Abdul Latif, Muchtar Abdurrachman Faridi Acep Aripudin, Acep Adam Setiawan Adi Prasetyo, Diana Yusuf Adika Kusuma Afielia Firdaust, Pinkan Afit Yuniarti Agung Herlambang Luthfi Rahman Agung Waluyo Ailsa Rachma Diar, Ailsa Rachma Ajipangestu, Drajad Bima Akhmad Affandi Al Ayubi, Rizaldi Al-Kahfi, Muhammad Farij Alam, Mufthi Alifia Intan Saputri Alim, Ansorul Aloysius Rengga Amri Saputra Ananda Rifqi Abdurrahman, Ananda Rifqi Anggraeni, Widia Anggraini, Pramita Anissa Ratna Widuri, Anissa Ratna Anugerah, Devi Anwar Sulthani, Alrizal Aprilia Rahmawati, Agnes Apriliani, Titi Ari Subowo Arini Arini Arsih,, Reni Arsyad Fathon, Arsyad Arta Nurulhuda, Arisa Artanti Nirwana, Nurulita Arya Gustantya, Belvada Aryani, Wiwik Dyah Asilya, Sella Rizky Awanis, Atsmarina Ayu Refina Oktaviani, Mas Ayuningtyas, Novia Dewi Putri Azhar, Saefudin Azizah, Mir’atun Balkis, Lutfiah Holifa Bashiroh, Mahida Bekti Rahayu Briliani, Rengganis Elok Budhi Akbar, Budhi David Ricardo Desvara, Zahira Devi Anugrah Dewi Rostyaningsih Dewi, Susana DIAH PERMATA SARI, DIAH PERMATA Dina Rahmawati Dipika Fatma Nudiana Disayna Azzahra Yuniaz, Arla Diyah Ayu Pangestuti Diyah Tri Mumpuni Dwi Anggani Linggar Bharati Dwi Juliani, Astika Dwi Ratnasari Dyah Hariani Dyah Lituhayu Eka Yulia Rahmawati Ningsih Elvianasti, Mega Endah Kusumaningjati Enggareti, Viskarani Bertys Fadhila, Ayu Febriandirza, Arafat Findyona Putri, Kanaya Firdausi, Jannah Habibah Faladinta Hadisuwarno, Hariadi Haetami, Muhamad Haqiah, Nur Azizatul Hari Sutrisno Hartono Hartono Hasanah, Ida Uswatun Helti Nur Aisyiah Herbasuki Nurcahyanto Hesti Lestari Hijrah Eko Putro Hilmi Hilmi Huda, Muhammad Nur Ihsanuddin, Imam Ahmad Iklima Rahmoona Ilma Navik Imam Abu Hanifah Imam Alfarizi, Muhammad Imam Mudin, Imam Indra Maulana, Indra Iqmalia Soraya Dwisandhi Irdalisa Irwansyah, Herdian Islamiyati, Dian Nur Ismawati3, Iis Jumaiyah, Wati Juniardi, Yudi Kartikawati, Eka Khairunnisa, Hana Khasanah, Irma Nur Kismartini Kismartini Kristiani, Marshelia Kurnia, Indri Kurniawan Kurniawan Kustiarini, Kustiarini Kusuma Ningrum, Renita Wahyu Larasati, Hanandha Liansyah, Dwi Eki Liszulfah Roza Lolitasari, Aliza M. Annas Al Ansyori Manggala Putri, Arum Helmi Mantovani, As Sabilla Haqqi Maryanti Setyaningsih Mei Praharani Melisa Melisa Meydenvy, Gisty Moch Lutfi, Refa Apriatna Mochammad Mustam Monica, Dhea Apta Muhammad Arie Munandar Muhammad Ghozali Mukti, Muhi Murtopo, Bahrun Ali Murwitaningsih, Susanti Mustakim, Asep Mu’allimah, Mu’allimah Nilam Adini Rakhma Nilam Adini Rakhma Nilam Yuniar Puspitasari Nina Wahyuni Nina Widowati Nisaa, Ranti An Nita Andelia Mandasari Nona Fitriana Novita Loka Nur Fadhila, Aisyah Nur Farida Sulsiah Nur Habibah, Kholimatus Sa'diyah Nurayuni, Indah Nurhamidah, Winda Islamitha Nurwita, Mala Permata Sari, Indah Pratama, Muhamad Naufal Prihartini, Ade Rahayu Priska Lamella Cahya Arsa Pupspo Priyadi, Budi Purnomo , Adi Dwi Puspo Priyadi, Budi Putri Eryani, Desy R. Slamet Santoso Raga Syaikhu Akhmad, Raga Syaikhu Rahayu Ningtyas Rahma, Aufa Fatchia Rahmasari, Dhea Alief Ratri Januar, Dhiya Ratri Mardikowati Regina Dhinna Mahardika Rezha Mehdi Bazargan Rifka Resi Pawestri, Rifka Resi Rofiqoh, Rizkiyana Rohadatul Aisy, Rifdha Hasna’ Romansyah arindra Adhana, Romansyah arindra Saputra, Amri Satriah, Lilis - Sa’adah, Muflihatus Setiani, Yulinar Ayu Setianingrum, Mey Nanda Setyo Utami, Nindya Febri Shakila, Addelia Sholihah, Anis Sibawaihi Sibawaihi Siti Fatimah Siti Soraya Siti Zuhriyah Solekhah, Nur Solikhin, Havid Nur Sri Suwitri Subarkah, Imam Subinarto, Subinarto Sugiyadi Sukiman Sukiman Susi Sulandari Syarifatus Sa’diyah, Ismi Tasya Monica, Bella Tedi Tri Ramana Titik Djumiarti Tri Yuningsih Tri Yuniningsih Tuti Marjan Fuadi Usman Usman Usy Tiaranika Veronica Nimas Widia Sari Dewi, Widia Sari Winda Islamitha Nurhamidah Yuanti, Yocky Yudha Bhakti Persada, Yudha Bhakti Yusri Kurniawati Yustianingsih Yustianingsih Zaenal Hidayat Zahra Ferlanika Zamarudah, Zuhanid