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Fatimawali .
Universitas Sam Ratulangi
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Analisis Citra Rumah Sakit Umum GMIM Bethesda Tomohon pada Unit Rawat Jalan Tahun 2020 Patrick Muljono; Aaltje E. Manampiring; Fatimawali Fatimawali
e-CliniC Vol. 11 No. 1 (2023): e-CliniC
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35790/ecl.v11i1.44320

Abstract

Abstract: Hospital image could affect the attitude and behaviour of patients towards the hospital. This study aimed to evaluate the relationship between the variables studied and the image of Rumah Sakit Umum GMIM Bethesda (RSUGB). This was a descriptive study with a cross sectional design. The independent variables in this study were familiarity, emotional aspect, service, environment, and finance. The dependent variable was the image of RSUGB. Data were statistically analyzed with the chi square test using the SPSS version 22 computer program. The results showed that most respondents (89.0%) felt that hospital familiarity was good; (68.2%) felt emotional towards a good hospital; (67.9%) felt that the service at the hospital was good; (87.2%) felt that the environment of the hospital was good; and (68.8%) felt that the financial rates at the hospital were good. The chi square test or cross tabulation of the five independent variables on the dependent variable indicated that only the service variable towards hospital image had a p-value < 0.05 (p=0.018). Other variables such as familiarity (p=0.166), emotional aspect (p=0.473), environment (p=0.057), and finance (p=0.200) had p-values >0.05. In conclusion, there is a relationship between service and the image of Rumah Sakit Umum GMIM Bethesda (RSUGB), however, there are no relationships between familiarity, emotional aspect, environment, and finance with the hospital image. Keywords: familiarity; emotional aspect; service; environment; finance; hospital image Abstrak: Citra sebuah rumah sakit berdampak pada sikap dan perilaku pasien terhadap rumah sakit tersebut. Penelitian ini bertujuan untuk mengetahui hubungan variabel yang diteliti dengan citra Rumah Sakit Umum GMIM Bethesda (RSUGB). Jenis penelitian ialah deskriptif dengan desain potong lintang. Variabel bebas ialah familiaritas, emosional, pelayanan, lingkungan dan keuangan sedangkan variabel terikat ialah citra RSUGB. Analisis data secara univariat dan bivariat menggunakan uji chi square dengan bantuan program komputer SPSS versi 22. Hasil penelitian menunjukkan sebagian besar responden (89,0%) merasa familiaritas rumah sakit baik; (68,2%) merasa emosional terhadap rumah sakit baik; (67,9%) merasa pelayanan pada rumah sakit baik; (87,2%) merasa lingkungan di rumah sakit baik; dan (68,8%) merasa tarif keuangan di rumah sakit baik. Pada uji chi square atau tabulasi silang dari kelima variabel bebas terhadap variabel terikat didapatkan hanya variabel pelayanan dengan citra rumah sakit nilai p<0,05 (p=0,018). Variabel lainnya seperti familiaritas (p=0,166), aspek emosional (p=0,473), lingkungan (p=0,057), dan keuangan (p=0,200) mendapatkan nilai p>0,05. Simpulan penelitian ini ialah terdapat hubungan antara pelayanan dengan citra Rumah Sakit Umum GMIM Bethesda (RSUGB) namun tidak terdapat hubungan antara familiaritas, aspek emosi, lingkungan dan keuangan dengan citra rumah sakit. Kata kunci: familiaritas; emosional; pelayanan; lingkungan; keuangan; citra rumah sakit
Kajian Pemanfaatan Sistem Informasi Manajemen Rumah Sakit di Instalasi Farmasi dan Pengadaan Peralatan Medik di RSU GMIM Siloam Sonder Saranita V. G. Polii; Gustaaf A. E. Ratag; Fatimawali Fatimawali
e-CliniC Vol. 11 No. 1 (2023): e-CliniC
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35790/ecl.v11i1.44334

Abstract

Abstract: Hospital management information system (HMIS) processes and integrates the entire flow of hospital service processes to obtain precise and accurate information. This study aimed to analyze the use of HMIS in the management of drugs and consumable medical materials at the Pharmacy Installation and procurement of medical equipment in RSU GMIM Siloam Sonder. This was a qualitative and descriptive study using purposive sampling technique. There were nine informants in this study. Data were obtained from in-depth interviews, document searches, direct surveys, and comparing with theories in the literatures. The results showed that managements of drugs and consumables medical materials at the Pharmacy Installation had used the HMIS which supported the development of service performance in the hospital, improved users’ skills, easy to be understood and learnt, and hospital employees received training in operating the HMIS, however, it was not optimal. Its operation was also supported by a computer that was easy to operate, however, some difficulties used to occur. Moreover, the process of procuring medical equipment did not involve the HMIS. In conclusion, the HMIS at RSU GMIM Siloam Sonder has been used in management of drugs and consumables medical materials at the Pharmacy Installation, albeit, it has not been used in the process of procuring medical equipment. Keywords: HMIS; drugs and consumable medical materials; procurement of medical equipment Abstrak: Sistem informasi manajemen rumah sakit (SIM RS) memroses dan mengintegrasikan seluruh alur proses pelayanan rumah sakit untuk memperoleh informasi secara tepat dan akurat. Penelitian ini bertujuan untuk menganalisis pemanfaatan SIM RS dalam pengelolaan obat dan bahan medis habis pakai (BHP) di Instalasi Farmasi dan pengadaan peralatan medik di RSU GMIM Siloam Sonder. Jenis penelitian ialah deskriptif kualitatif dengan menggunakan teknik purposive sampling. Informan penelitian ini berjumlah sembilan orang. Data diperoleh dari hasil wawancara mendalam, penelusuran dokumen, survei langsung, serta membandingkan dengan teori-teori pada literatur. Hasil penelitian menunjukkan bahwa kegiatan pengelolaan obat dan BHP di Instalasi Farmasi RSU GMIM Siloam Sonder sudah memanfaatkan SIM RS yang mendukung pengembangan kinerja pelayanan di rumah sakit, meningkatkan keterampilan penggunanya, mudah dipahami dan dipelajari, serta karyawan mendapatkan pelatihan dalam mengoperasikan SIM RS, namun belum maksimal. Pengoperasiannya didukung juga oleh komputer yang mudah dioperasikan, namun masih sering terdapat kesulitan. Proses pengadaan peralatan medik belum melibatkan SIM RS. Simpulan penelitian ini ialah SIM RS di RSU GMIM Siloam Sonder sudah dimanfaatkan dalam kegiatan pengelolaan obat dan BHP namun belum dimanfaatkan dalam proses pengadaan peralatan medik. Kata kunci: SIM RS; obat dan bahan habis pakai; pengadaan peralatan medik
Co-Authors Aaltje E. Manampiring Aaltje E. Manampiring Aaltje E. Manampiring Aaltje Ellen Manampiring Aaltje Manampiring Aaltje Manampiring Aaltje Manampiring Aaltje Manampiring Abas, Abdul Hawil Abdul Jalil Abubakar, Poetry M.S. Abubakar, Poetry Melinda Adeanne Wullur Adikila, Gregorius Giani Adithya Yudistira Adrian Umboh Ahmad Haekal Alamri, Firdaus Alexander S. L. Bolang Andini Andrew Pangemanan, Andrew Angelique Baya, Gloria Prisca Susana Angelique C. M. Tanan Anggelia Nelisa Kapantow Anita Linda Yohana Pratasik Anita Mamuaya Anita Rahel Meilina Paendong Anjely Jessica Makatempuge Annisa Hamka Antasionasti, Irma Apolonia Amelintje Gusmão Awoah Asriyana S Kaseng Astrid Noviera Iksan Axl L. Windah Ayu Fauzia Malinda B H. R. Kairupan Baharuddin, Fatmawaty Bahter, Julia V.F. Barasarathi , Jayanthi Basalamah, Rizqah BEIVY JONATHAN KOLONDAM Bernadus, Zefanya Bernadus, Zefanya G Billy J Kepel Billy J Kepel Billy J. Kepel Billy J. Kepel Billy Johnson Kepe Billy Kepel Billy Kepel Billy Kepel Bodhi , Widdhi Budiarso, Fona Hermina Dwiana Budiarso, Fone D.H. Budiarso, Hermina Butue, Leobernard Catur Riany Celik, Ismail Changiz Mohiyeddini Cheisy Anastasya Gratia Lengkong Chintya G. Derek Damaris, Damaris Datu, Olvie S. Datu, Olvie Syenni Debbie Retnoningrum Debora Tandi DEBY AFRIANI MPILA Defny S. Wewengkang, Defny S. Deliyana Lanti Desye Nurmalita Tanan Devianitta Sarapi Dian Pratiwi Dian Pratiwi Dina Rombot Dolongtelide, Jeclin Inebel Donald Andreas Chandra Dos D. L. E. Br Siagian Edward Nangoy, Edward Eka Mulya Muthalib Ekawati Tallei, Trina Ellen Manampiring, Aaltje Elly Suoth Endang Triastuti Engka, Joice Nancy Ermawati Ermawati Eva M. Mantjoro Farhan A. Bidullah Fatima Fatima Fatmawaty Badaruddin Feti Fatimah Feybe Ireine Kumayas Fona Budiarso Frans S. M. Mintardjo Frederika Filly Toad Frenly Wehantouw Frisky S. Badi, Frisky S. Friyan Criscanus Manopo Gabriela Clementine Ranti Gani Jumaat Gani, Maria A Gani, Maria A. Gayatri Citraningtyas Gazali Gazali Gemi Nastiti Gerungan, Yizreel Y. GONI, BRIGITA CHRISTANIA AURORA Gosal, Leonardo Delvin Grenshannya Anasthasya Pua Greta J. P. Wahongan Gustaaf A. E. Ratag Hamdiyah Hamzah Hamidah Sri Supriati Hanna Elga Sulu Hariyanto, Yuanita Amalia Hasan, Puput Herawati Hasan, Puput Herawati Said Hasanuddin, Israyati R. Hebber, Tri Heedy M Tjitrosantoso Henki Rotinsulu, Henki Hermina Budiarso, Fona Dwiana Herny E.I. Simbala Hosea Jaya Edy I Dewa Ayu Accyuta Kirana I Dewa Ayu Prabawati I Putu Andika Arianta Inda V. M. Rawung, Inda V. M. Intan Baiduri Irawan Yusuf Irawan Yusuf Irma Antasionasti Irma Antasionasti Irma Antasionasti Irma Febrianti Wahongan Irma Tristanti Iswanto Toling Jainer P Siampa Jainer Pasca Siampa Jayanto, Imam Jeane Mongi Jimmy Posangi Jimmy Posangi Jimmy Posangi Jimmy Posangi John Socrates Kekenusa John Socrates Kekenusa Johnson Kepel, Billy Josepin P Konda Julianri Lebang Julianri Sari Lebang Julianri Sari Lebang Jurike Kaunang Kairupan, Tara S. Kalalo, Marko Jeremia Kalalo, Tekla Kamaruddin Kamaruddin Kambey, Debora F. Kamu, Priska Eliasa Kapondo, Gwendolyn L. Karamoy, Eunike M. Kawengian, Shirley ES. Keintjem, Brigieta Kepel, Billy Kepel, Billy Johnson Kepel, Regina E.M. Kezia Pangemanan Kissi Parengkuan Konda, Josepin P Kuliahana, Ana Kumala Dewi, Citra Kumowal, Selphina Lady zha-zha Luntungan Lampus, Christania Landy A. Ch Lolaen LAPIAN, ALDA JULISTY GABRIELA Lasut, Misella R. C. Lasut, Misella Regina Laurencia Diva Bernadette Artantyo Lengkong, Cheisy Anastasya Gratia Ley, Gabriella Therezia Ley Lidya Togelang Lidya Valda Mamoto Lisa Kepel M Fadhel Nurmidin M. Pertiwi, Junita Ma'ruf, Nurul Qalbiyyah Makatambah, Venila Malino, Angeline Priscillia Mambo, Christi Diana Manampiring, Aaltje Ellen Mansur, Nurfauziah Mantjoro, Eva M. Maria Immaculata Tangkau Marina Mamarimbing Marko Jeremia Kalalo Marko Jeremia Kalalo Maulydia, Nur B. Max R.J. Runtuwene Meilani Jayanti Melkianus, Brando Miranti Aike Wemay Mohtar, Khumairah Monalisa Karinda Morgen Ekaputra Pangaila Muh. Rifaldi Latarang Muharli Qadri Kanon Mutiara Cantika Mutiara Ramadani Mutmainah Mutmainah Nainggolan, Ivana C. Naray, Gueen L. G. Natasya Ester Rebeca Tamahiwu Natsir, Rosdiana Ni Wayan Dianti Niode, Nurdjannah Jane Nova Hellen Kapantow Novelina Irianti Damanik Nurdjannah J. Niode Nurfitriani Nurfitriani, Nurfitriani Nurhamidin, Anastasia P.R. Oksfriani Jufri Sumampouw Olivia C. Mulalinda Olivia G. Mokolensang, Olivia G. Olvie Datu Olvie Syenni Datu Olvie Syenni Datu Olvie Syennie Datu Omega Agral Owu, Nadya M. PANI, PUTRI MARGARETHA GLAUDY Pantow, Natalia M. Patrick Muljono Patrick Muljono, Patrick Paukiran, Degol Paulina Yamlean Paulina Yamlean Paulina yamlean Pehino, Albrita Pendong, Christa Hana Angle Pertiwi, Junita Maja Poluakan, Ricko Johanes Prasetio, Nathanael F. Prayoga, Deshanda Kurniawan Puasa, Novanda S. Purwanto, Diana Shintawati Putri, Ida A. R. Putri, Prisna Aswarita Rahadian, Rifky Aditya Rahmad Dian Rambi, Christani I J Ratte, Titah Amelia Ratu, Belinda D. P. M. Ratulangi, Andrew Johanes Refa Riski Aulia Regina Masengi, Angelina Stevany Rengur, Zul Aini Rifqi Adithya Rika Wulandari Rimporok, Aprilia Rinaldi Idroes RINI Rio Windy Sondakh Ristanti Pratiwi Rizya Marchilia Mamahit Rotinsulu, Sarah Rotty, Linda WA. Rumagit, Tjandra A. RUMALUTUR, CHRISTHALIA IEWANDA Rumangu, Chrisa P. Rumondor, Erladys M. Rundengan, Gerald Sahi, Makbul Renaldi Salsabila, Febrisa Saragih, Nathin Loria , Sarah Mariana Pattuju Saranita V. G. Polii sari sakinah Sherly Dawile Shintia, Arini Siampa, Jainer P Siampa, Jainer Pasca Siboantua Broolin Simanjuntak Siringo-Ringo, Aurian Fricilia Siti Suhartini Sitti Romlah Sri Sudewi Sri Sudewi Sri Sudewi, Sri Sriwaningsih S Nahe Stevana F.A. Paat Sugeha, Inti Rizcy Sari Sumakul, Gilbert Samuel Sumual, Acika Surya, Welong S. Syifa Katili Talla, Tamrin Tallei, Trina Ekawati Tania, Adinda Dwi Tendean, Lydia Estelina Naomi Terence Kanzil Titah Amelia Ratte Tjandra A. Rumagit Tjandra, Regina F. Trina E Tallei Trina E Tallei Trina E. Tallei, Trina E. Trina Ekawati Tallei TRINA EKAWATI TALLEI Trina Ekawati Tallei Trina Tallei Trina Tallei Trina Tallei Turalaki, Grace Lendawati Amelia V. Lomotu, Dinda Vanessa J. T. Seran, Vanessa J. T. Vibrila Berliana Djanas Watania, Marcela Wawo, Arsianita Ester Welong S. Surya Weny I Wiyono Weny Wiyono Wewengkang, Defny Widdhi Bodhi Widdhi Bodhi Widdhi Bodhi Widdhi Bodhi widdhi Bodhi Widdhi Bodhi Widhi Bodhi Widya Hana Putri Gerung Wijaya, Puspita Windy Sumarauw Wulan P. J. Kaunang Wulan Palilingan, Wulan Wulan Tuerah Wungouw, Herlina Ineke Surjane Wungouw, Herlina IS. Yohanes Adithya Koirewoa Yulia Maria Jarut Yulianty Sanggelorang Yuyun Andriani Agus Zahra Zahra Zainal Abidin Zulfikri Zulfikri, Zulfikri