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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Manajemen Teknologi Kinerja JAM : Jurnal Aplikasi Manajemen Jurnal Promosi Pendidikan Ekonomi Proceeding Seminar LPPM UMP Tahun 2014 DERIVATIF Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Asia-Pacific Management and Business Application Jurnal Pemberdayaan Masyarakat Madani (JPMM) Resona : Jurnal Ilmiah Pengabdian Masyarakat Adi Widya : Jurnal Pengabdian Masyarakat The Management Journal of Binaniaga Martabe : Jurnal Pengabdian Kepada Masyarakat QARDHUL HASAN: MEDIA PENGABDIAN KEPADA MASYARAKAT Jurnal Sosial Humaniora JURNAL VISIONIDA JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) IKRA-ITH EKONOMIKA PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI Management Studies and Entrepreneurship Journal (MSEJ) JURMA : Jurnal Program Mahasiswa Kreatif Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Journal of Management and Bussines (JOMB) Journal of Management - Small and Medium Enterprises (SME's) International Journal Of Science, Technology & Management (IJSTM) Finansha: Journal of Sharia Financial Management Multicience EMBISS: Jurnal Ekonomi, Manajemen, Bisnis, Sosial Idea Pengabdian Masyarakat JURNAL ILMIAH GLOBAL EDUCATION Dikmas: Jurnal Pendidikan Masyarakat dan Pengabdian Seminar Nasional Hasil Riset dan Pengabdian (SNHRP) Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Multidisiplin Madani (MUDIMA) Indonesian Journal of Business Analytics (IJBA) Journal Of Human And Education (JAHE) Al-Khidmah Jurnal Pengabdian Masyarakat Banco: Jurnal Manajemen dan Perbankan Syariah NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Jurnal Inspirasi Binsis dan Manajemen JWM (JURNAL WAWASAN MANAJEMEN) Profit: Jurnal Manajemen, Bisnis dan Akuntansi Mizania : Jurnal Ekonomi dan Akuntansi Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Jurnal Penelitian Ekonomi Manajemen dan Bisnis Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research International Journal of Management Research and Economics Jurnal Bisnis dan Manajemen (JURBISMAN) Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Karimah Tauhid International Journal of Educational and Life Sciences (IJELS) Jurnal Pengabdian Masyarakat dan Riset Pendidikan Menawan : Jurnal Riset dan Publikasi Ilmu Ekonomi Global Leadership Organizational Research in Management J-CEKI Jurnal Ilmiah Manajemen Dan Kewirausahaan
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Eco Bamboo Creation: Bamboo Craft MSMEs as an Effort to Strengthen the Competitiveness of Gudang Village, Sumedang Mutmainnah, Siti; Sri Harini; Tini Kartini; Endang Silaningsih; Danu Suryani
International Journal of Educational and Life Sciences Vol. 2 No. 11 (2024): November 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijels.v2i11.2699

Abstract

This service was carried out in Gudang Village, Tanjungsari District, Sumedang Regency, with the aim of strengthening the competitiveness of the village. The service team applies observation methods, program idea design, program mentoring, monitoring, and evaluation. The results of this service show the success of the program in creating superior village products, achieving targets in sales realization, improving the economy, and the satisfaction of the target community with activities
Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Yamaha Mio Di Arista Tajur Suprayogi, Hindrawan; Silaningsih, Endang; Pramestidewi, Chandra Ayu
IKRAITH-EKONOMIKA Vol. 8 No. 2 (2025): IKRAITH-EKONOMIKA Vol 8 No 2 Juli 2025
Publisher : Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk dan kualitas pelayanan terhadap kepuasan konsumen pada Yamaha Mio di Arista Tajur. Dengan jumlah Sampel 100 konsumen, latar belakang penelitian menunjukkan adanya permasalahan kepuasan konsumen yang belum optimal, ditandai oleh tidak tercapainya target penjualan dan tergolong rendahnya kepuasan konsumen terhadap kualitas produk dan kualitas pelayanan Yamaha Mio di Arista Tajur yang dibuktikan melalui survei, wawancara dan data perbandingan kompetitor sejenisnya. Faktor-faktor yang diduga mempengaruhi kepuasan konsumen adalah kualitas produk dan kualitas pelayanan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa baik secara simultan maupun parsial, kualitas produk dan kualitas pelayanan memiliki pengaruh positif dan signifikan terhadap kepuasan konsumen. Temuan ini diperkuat oleh hasil uji koefisien determinasi (R²) yang menunjukkan bahwa variabel kualitas produk dan kualitas pelayanan memberikan kontribusi signifikan terhadap variabel kepuasan konsumen.
Mediating Mechanism to Loyalty: Evidence from Indonesia’s Halal Coffee Shop Sector in a Sustainability-Oriented Framework Rimadini, Amalia; Sudarijati; Silaningsih, Endang
BANCO: Jurnal Manajemen dan Perbankan Syariah Vol 7 No 2 (2025): Banco: Jurnal Manajemen dan Perbankan Syariah
Publisher : Institut Agama Islam Negeri Parepare

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35905/banco.v7i2.14846

Abstract

Purpose – This study investigates how service quality and promotion influence customer loyalty through the mediating role of customer satisfaction in the rapidly expanding halal coffee shop sector in Indonesia. Recent shifts in consumer behavior toward value-driven, ethical, and sustainability-oriented consumption have repositioned loyalty as a strategic indicator of long-term business resilience in Muslim-majority markets. Drawing on SERVQUAL, Expectation–Confirmation Theory, and principles of Shariah service ethics, this research employs a quantitative approach using 100 valid responses collected through non-probability and accidental sampling. Method – Data were analyzed using descriptive statistics, path analysis, and Sobel testing to assess the significance of the mediating effects. Findings – The findings show that service quality and promotion positively and significantly affect customer satisfaction and loyalty, while satisfaction itself serves as a strong mediating mechanism that strengthens the indirect effects of both predictors.. Pratical Implication – This study contributes theoretically by integrating Islamic ethical perspectives into mainstream loyalty models, and practically by offering sustainability-driven implications for halal-based service enterprises. Originality/value – These results highlight the strategic importance of delivering trustworthy, ethical, and sustainable service experiences aligned with Shariah values to cultivate long-term customer attachment
TURNOVER INTENTION DENGAN PENDEKATAN BEBAN KERJA, LINGKUNGAN KERJA DAN KEPUASAN KERJA Silaningsih, Endang; Sari, Selvina Desfa; Kartini, Tini
Promosi: Jurnal Program Studi Pendidikan Ekonomi Vol 13, No 2 (2025): Promosi
Publisher : UNIVERSITAS MUHAMMADIYAH METRO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/jp.v13i2.11651

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh turnover intention dengan pendekatan beban kerja, lingkungan kerja dan kepuasan kerja pada Hotel Grand Cempaka Resort & Convention Bogor. Populasi dalam penelitian ini adalah karyawan Hotel Grand Cempaka Resort & Convention Bogor tahun 2023 sebanyak 60 Karyawan. Pengambilan sampel yang berjumlah 60 karyawan dilakukan dengan sampel jenuh. Data yang digunakan dalam penelitian ini adalah data ordinal dirubah menjadi data mentrik berskala interval dengan Method of Successive Interval (MSI). Analisis data menggunakan analisis deskriptif dan verifikatif, serta menggunakan analisis jalur (path analysis). Hasil penelitian ini menunjukkan bahwa beban kerja berpengaruh langsung dan negatif tethadap kepuasan kerja. Lingkungan kerja berpengaruh langsung dan positif terhadap kepuasan kerja. Beban kerja berpengaruh langsung dan positif terhadap turnover intenion. Lingkungan kerja berpengaruh langsung dan negatif terhadap turnover intention. Kepuasan kerja berpengaruh langsung dan negatif terhadap turnover intention.  Beban kerja tidak berpengaruh tidak langsung dan positif terhadap turnover intention melalui kepuasan kerja. Serta, lingkungan kerja tidak berpengaruh tidak langsung dan negatif terhadap turnover intention melalui kepuasan kerja.
Success Of Small-Medıum Mıcro Industrıal Busıness Management Based On Busıness Envıronment, Busıness Management, Creatıvıty And Innovatıon In West Java Provınce Indonesıa Gemina, Dwi; Harini, Sri; Silaningsih, Endang
APMBA (Asia Pacific Management and Business Application) Vol. 10 No. 1 (2021)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2021.010.01.6

Abstract

The Micro, Small, and Medium industries (MSMI) have an essential role as a driver of the economy in Indonesia. The sector MSMI opportunities can provide employment that can reduce unemployment and contribute to Gross Domestic Product (GDP). In addition, several types of products from this sector through exports contribute to generating foreign exchange. The objectives of this study: 1) analyze the direct and indirect effects of the business environment and business management on creativity and innovation and business success; 2) analyze the factors driving and inhibiting creativity and innovation; 3) analyze the factors driving and inhibiting business success: survey research methods and forms of descriptive and verification research. The research object of MSMI snack food in West Java Province was 150 respondents. Sampling using technique random sampling is based on areas that have the potential for industrial development (industrial centers) consisting of three areas, namely Bogor, Sukabumi, and Cianjur, which have a large number of  MSMI  with superior products that have potential and become priorities for development. This research used the analysis technique SEM or Structural Equation Modeling. The results show that there are direct and indirect effects of the business environment, business management on creativity and innovation as well as business success; the driving factors for creativity and innovation as well as business success are the business environment and business management.
Co-Authors Abdul Hamid ABDUL ROHMAN Abdul Wadud, Abdul Abdurrozaq, Riyan Abian Nurdiansyah, Muhammad Ade Budi Setiawan Adhitia Maulana Agtariza Wulanda Suci Padi Ahmad Rifans Maulana Akhsan, Muhammad Alfahri, Hasanudin ALFIN ADAM Alycia, Chantika Putri Amelia Kartini5 Andi Hardiansyah Andika Haikal Fikri Andika, Adi Anjani, Evi Tri Anne Kurniawati Arifin, MA Ashfiyah, Shofy Assegaf, Said Riziq Aulia Puspa Ayu Ayun, Mutiara Qurota Aziz, Ayi Jamaludin Azmi, Muhamad Chandra Ayu Pramestidewi Cucu Ratnasih Damar Sandi, Rafly Dede Sutisna Dedeh Widarsih Dena Oktaviani Desi Desi Dian Hermawan Diana Adi Rahmasari Didi Didi Digan Zahroh Fadhilah Dimas Sanjaya Dina Marlina, Dina Dinda Amalia Dony Ferry Anggoro Dwi Gemina Dwi Noven Nugroho Edy Priyono Edy Priyono Elma Erni Yuningsih Evi Tri Anjani Fadhilah, Digan Zahroh Fadhiya, Kamila Fadillah, Muhammad Fajar Fahrizal Amri Fairuz, Rozaan Farida Akbarina Fatimah Azzahra Fe, Didi Feby Anugrah Wati Fikri, Jihad Fina Aprilia Firdaus, M Padil Fitriyani , Elma Fitriyani, Amanda Florensia, Nadya Reza Frans Sudirjo Frawitazian, Nadilla Gojali, Andreas Gotfridus Goris Seran Haikal Fikri, Andika Hanifi, Widia Alma Hanipah, Imanda Hendra Saputra I Nyoman Tri Sutaguna Ibnu Athoillah Al Faqih Ibrahim, Zahra Azkia Ikhwan Zaenudin Ilham, Saepul Indra Cahya Kusuma Indra Indra Ipaludin, Muhamad Isfan Fajar Hawari Ismartaya ISMARTAYA ISMARTAYA Ismartaya Ismartaya, Ismartaya Istiyanah, Istiyanah Jailani, M. Rachmat Janita, Arsya Putri Jaya, M. Prima Jericho Aditya Vandy Jihad Fikri Karimatun Nisa Karimatun Nisa Kartika ., Kartika Kartini, Tini Khomsah Kamilah Kurnialih Kurniawan Kurniawan Latipah, Ipat Leo Anggara Luqman Hakim Luthfiany, Delia M. Albi Sahal Ma'hadi M. Prima Jaya M. Rachmat Jailani M. Zainil Muhsin MA Arifin Maelani, Siti Magdalena Melani, Maria Maharani, Rulistya Malik, Aqsal Maulana Manik, Tuti Khoiriyah Maranti Afifah Maria Magdalena Melani Marwah Eka Putri Maulana, Lucky Hikmat Maulida, Wildan Uyunina Mida Yumaidila MOCHAMMAD REZA Moh. Heriski Ramadan Mubarok, Faisal Husni Muhamad Abdul Azis Muhammad Ikbal Riyadi Muhammad Luthfi MUHAMMAD YUSUF Muhsin, M Zainil Muhsin, M. Zainil Muhzan Fahrosi Mulyantoro, Anto Musa Mulyadi Nadia Putri Nani Wijaya Nazwa Awlia Maulana Neng Erni Fitriani Ningsih, Desi Fitria Nisa, Karimatun NOERMANSYAH, REZA Nugroho, Hendra Wahyu Nurajriah, Siti Nuria Fitri Ramadani Nurpratomo, Ari Oci Sulastri Sipayung Oktafiani, Restu Palahudin Palahudin Pra Gemini Pra Gemini Praditya, Andita Putri Patricia Sihotang Putri Utami Putri Utami, Putri Qoditul Asrof Ramadoni Rafly Damar Sandi Rahayu, Nuratih Dewi Rahmat Budi Hidayat ramadhani ramadhani Ramadhanti, Alicia Nurfitriani Ramadoni, Qoditul Asrof Ramdani Haryadi Irzan Ramdani, Shifa Aulia Rasyifa, Chika Resti Amelia Resti Rohayati Restu Oktafiani Restu Purwaningtyas Restu, Faqih Maulana Rian Permana Riansyah Ricken Fillany Rihadatul Aisy, Zahro Rimadini, Amalia Riny Kusumawati Riva Aryani Putri Rizal Habibi Rizaldi Darmawan Rizky Titis Agustianto Rohmat Rusmawan, Regita Saepul Jamaludin Salbiah, Rahma Siti Sari, Selvina Desfa Sastrawan, Berry Shabila Wenintias, Siti Simaludin Andiyansyah SINDI KRISNANDARI Siska Wahyuningsih Siti Inayatun Sabilla Siti Julaiha Siti Maelani Siti mutmainnah Siti Nurhasanah Siti Rahma Sawalia Nabila Sobarudin, Muhamad Fahmi Sri Harini Sri Harini Sri Harini Suci Nuralita Sudarijati Sudarijati Sudarijati Sudarijati Sudarijati Sumirat, Nur Cahya Suprayogi, Hindrawan Suryani, Danu Tika Febriyanti Tini Kartini Tini Kartini Titiek Tjahja Andari Titiek Tjahya Andari Titiek Tjahya Andari Titis Agustianto, Rizky Tun Susdiyanti Violita Eka Lestari Vivih Rahmayanti Wahono, Puji Wahyuni Diandra Maharani Wardhana, Adhitya Ikhsani Wawi Wawi Wawi, Wawi Widia Aulia Rahmah Wulan Sari, Vanny Wulanda Suci Padi, Agtariza Yulianingsih Yulianingsih Yulianingsih Yulianingsih, Yulianingsih Yumaidila, Mida Yuni Yuningsih Zaenudin, Ikhwan Zidan, Muhamad