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Journal : Jurnal Administrasi Negara

Analisis Kualitas Pelayanan Kesehatan Pada Unit Gawat Darurat Rumah Sakit Umum Daerah Haji Makassar Syafaruddin, Syafaruddin; Syukur, Alam Tauhid
Jurnal Administrasi Negara Vol 20, No 2 (2014): Jurnal Administrasi Negara
Publisher : Jurnal Administrasi Negara STIA LAN Makassar

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Abstract

Abstrak : Rumah sakit sebagai salah satu sarana kesehatan yang memberikan pelayanan kesehatan kepada masyarakat memiliki peran yang sangat strategis dalam mempercepat peningkatan derajat kesehatan masyarakat. Oleh karena itu, rumah sakit dituntut untuk memberikan pelayanan yang bermutu sesuai standar yang ditetapkan dan dapat menjangkau seluruh lapisan masyarakat. Berdasarkan hal tersebut di atas, maka tujuan penelitian ini adalah untuk mengetahui kualitas pelayanan kesehatan di UGD RSUD Haji Makassar. Metode penelitian menggunakan metode deskriptif kuantitatif dan kualitatif. Populasi penelitian adalah keseluruhan pasien UGD RSUD Haji Makassar pada kurun waktu Maret-April 2014, dengan sampel sebanyak 100 responden melalui teknik penarikan sampel teknik sampling aksidental. Teknik dan instrumen pengumpulan data terdiri atas kuesioner (angket), wawancara, observasi (pengamatan) dan dokumentasi. Teknik pengolahan dan analisis data melalui editing dan tabulasi data dengan analisis data menggunakan pendekatan deskriptif kuantitatif (tabel frekuensi dan persentase) dan skoring. Hasil penelitian menunjukkan bahwa kualitas pelayanan kesehatan pada UGD RSUD Haji Makassar dilihat dari: (a)  sub variabel/aspek tangible, (b) sub variabel/aspek realibility, (c) sub variabel/aspek responsiveness, (d) sub variabel/aspek assurance, dan (e) sub variabel/aspek emphaty berada pada kategori berkualitas.Kata Kunci : Kualitas pelayanan kesehatan, Tangible, Realibility, Responsiveness, Assurance, Emphaty, Unit Gawat Darurat RSUD Haji Makassar. Abstract : Hospital as one of the health facilities that provide health care services to the public has a very strategic role in accelerating the improvement of the health of society. Therefore, hospitals are required to provide appropriate quality of service standards which can reach all levels of society. The purpose of this study was to determine the quality of health care in emergency unit of Haji Regional Hospital Makassar. The research used descriptive quantitative and qualitative methods. The population was patients of emergency unit during the period of March-April 2014, with a sample of 100 respondents through accidental sampling technique. Techniques and data collection instruments consisted of a questionnaire, interviews, observation and documentation. Data processed and anylised through editing and tabulation by using quantitative descriptive approach (frequency tables and percentages) and scoring. The results showed that the quality of health care in emergency room from: (a) sub-variables/ tangible aspects, (b) sub-variables/reliability aspects, (c) sub-variables/aspects of responsiveness, (d) sub-variables/assurance aspects and (e) the sub-variables/aspects of empathy  were in the good quality.Keywords : Quality of health care, Tangible, Reliability, Responsiveness, Assurance, Empathy, Emergency Unit Haji Regional Hospital Makassar
Co-Authors A Ifayani Haanurat A. Munir Abiwan, Ahmad Ridho Afriza, Afriza Agustina Aji, M Bagas Prasetyo Alam Tauhid Syukur, Alam Tauhid Alisha, Wieta Devy Amin, Amelia Rezky Amin, Amelia Rezky Septiani Andi Mappatompo Andi Nur Insan Andi Taufan Anggara, Arie Anggraeni, Lisa Apriansyah, Muhammad Ansar Areni, Intan Sari As'ari, As'ari azmi, armaya B, Syamsuddin Bin Yusof, Muhammad Safwan Bungawati Bungawati, Bungawati Cahayani, Erna Candra Wijaya, Candra Cici Tresniawati Damayanty, Rizka Dani Dani DESI KURNIA DESTRIANA DESTRIANA, DESTRIANA Destriani, Destriani Dewiani Dewiani Dodi Andika Ar Enny Randriani Erna Cahyani Fachry Abda El Rahman Fadila, Yosi Fadjry Djufri Faisar Ananda Arfa, Faisar Ananda Faizah Mastutie Fatmi, Nur Faidah Fitri, Arfa Desa Fuad, Zainul Fuadi, Wirdatul Ginting, Rahelina Gunadin, Indar Chaerah Haidir, Hala Hamsah Hamzah Hasyim Hamzah, Mhd. Handayani, Anastasyia Handi Supriadi Harahap, Rossa Hadana Hardianti Hardianti Hartati Hartati Hartono Hartono Haruna, Resky Hariyani Hasibuan, Alwi Hamdani Hasibuan, Kalijunjung Hasibuan, Mahmuddin Hasibuan, Sutan Botung Hiola, Ridha Hutahaean, Nelson Ika Nurani Dewi Ikhlas Kitta Ilham Wahyudi Indah Sulistiyorini Indah Sulistyorini, Indah Islamabad, Oki Iyakrus Jam'an, Jam'an Jumriani Dambe Jumrotun, Siti Kardina, Kardina Khairina Khairina, Khairina Kurniadi, Ahmad La Ode Sahaba Lase, Albert Yasokhi M A Nasution M. B. Pabendon, M. B. M. Syakir Mahyudin Ritonga Mardhiyah, Mardhiyah Mardin, Mardin Maskromo, Ismail Meirizal Usra, Meirizal Mesiono, Mesiono Meynarti Sari Dewi Ibrahim Mikail, Ibrahim Mochamad Hadad EA Morinda, Claudio Gita Muh. Ferils Muhammad Adil, Muhammad Muhammad Syaifuddin Mukarrobin, Ahmad Mulia, Ahmad Perwira Mursal Aziz Musdalifah, Eva Mustaring Mustaring Nasrullah Nasrullah Nasution, Hasan Bakti Nasution, Toni Nasution, Zaid Perdana Natawijaya, Azis Ndruru, Linihaogo Noviadi, Pitri Novrikasari Novrikasari, Novrikasari Nuddin, Muhammad Nurfadillah Nurfadillah NURHASNAWATI NURHASNAWATI Nurliani Bermawie Palantei, Elyas Permana, Muhammad Arif Putri, Salsabillah Quintina, Aurora Rahman , Syarifah Aeni Rahmania Putri, Riska Rahmatillah Razak, Rahmatillah Ramadhan, Al Akbar Rahmat Ramadhan, Arizky rasyono Riko Riko Rini Setyaningsih Rismayanti Rismayanti Rizky, Muhammad Al Rohman, Dede Rubiyo Rubiyo Ruslan, Reka Rusmin Nuryadin Rustam Rustam Salama Manjang Saleh, Wahyuni Salim Salim Saputra, Ramli Sarira, Yayan Iscahyadi Septiani Amin, Amelia Resky Septiani Amin, Amelia Rezky Siahaan, Ahmad Taufik Al Afkari SILVI ARYANTI, SILVI Sofyan, Rani Soleh Solahuddin Sompa, Andi Sudarsono Suhardi Suhardi Suharja, Suharja Supriono Supriono Surya Dharma Suyuti, Suyuti Syafaruddin, Andi Riska Andreani Syahbarani, Hendra Syamsuramel, Syamsuramel Syukri, Makmur Tanjung, Dhiauddin Tanjung, Zulkifli Tolentino, Tolentino Usiono Usiono Utami, Meidy Putri Utami, Septiana Dwi Utamidewi, Dianti Victorian, Ahmad Richard Virza Hadrianti Wahyu Indra Bayu Wardah, Baiq Zohratul Wardi Wardi Wildaniyah, Wildaniyah Yasa, Ibnu Yuanita Windusari Yudistira, Srikandi Yunus, Andi Ibrahim Yusfi, Herri Yusuf, Syahril Zahara, Elvi Zumarti, Asynul