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Analisis Pengaruh Kepemimpinan Digital, Budaya Digital, Teknologi Digital Terhadap Kinerja Organisasi dengan Literasi Digital sebagai Pemoderasi di Jabodetabek Nurshinta Nurshinta; Osly Usman; Umi Widyastuti
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 4: Mei 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i4.8441

Abstract

Di era transformasi digital, kemampuan organisasi untuk beradaptasi terhadap perubahan teknologi dan budaya digital menjadi kunci utama dalam mempertahankan daya saing dan meningkatkan kinerja. Penelitian ini mengkaji pengaruh digital leadership, digital culture, dan digital technology terhadap organizational performance, serta peran digital literacy sebagai variabel moderasi. Hasil data dari 275 responden yang dikumpulkan melalui purposive sampling dan dianalisis menggunakan Smart PLS, hasil menunjukkan bahwa digital leadership, digital culture, dan digital technology berpengaruh positif signifikan terhadap organizational performance. Digital literacy memperkuat pengaruh digital leadership, namun tidak signifikan pada digital culture. Sebaliknya, moderasi digital literacy pada digital technology menunjukkan hasil negatif signifikan. Temuan ini menegaskan pentingnya strategi digital terpadu dalam meningkatkan kinerja organisasi.
The Effect of User Experience and System Responsiveness on the Continued Use of the Livin’ by Mandiri Application among Students of the Faculty of Economics, Universitas Negeri Jakarta, with User Satisfaction Jauza Aqhna Kamila; Afidah Nur Aslamah; Osly Usman; Ryna Parlyna
Journal of Digital Business and Global Economy Vol. 2 No. 2 (2026): Journal of Digital Business and Global Economy
Publisher : Asosiasi Transformasi Digital Dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64243/JODIGBI.02.2.03

Abstract

This study examines how User Experience and System Responsiveness influence the continued use of the Livin’ by Mandiri application among students of the Faculty of Economics at Universitas Negeri Jakarta, with User Satisfaction serving as a mediating variable. The research employs a quantitative approach, and the data are analyzed using Structural Equation Modeling (SEM) with the assistance of the SmartPLS software. The participants in this study are active students from the Faculty of Economics, Universitas Negeri Jakarta, who actively use the Livin’ by Mandiri application. The results demonstrate that User Experience and System Responsiveness both have a positive and significant impact on User Satisfaction. Furthermore, User Experience and User Satisfaction significantly contribute to the continued use of the application. However, System Responsiveness does not show a significant direct influence on continued use. The mediation analysis further indicates that User Satisfaction partially mediates the relationship between User Experience and continued use, while it does not mediate the relationship between System Responsiveness and continued use. These findings highlight the critical role of user satisfaction in encouraging the sustained use of digital banking applications over time.
Faktor-Faktor yang Memengaruhi Niat Menggunakan Teknologi Virtual Try-On Produk Make-Up pada Gen Z Viyonila Pratiwi; Ryna Parlyna; Osly Usman
Jurnal Ilmu Sosial dan Humaniora Vol. 2 No. 1 (2026): JANUARI-MARET
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/6qyxd923

Abstract

This study aims to analyze the factors that influence behavioral intention in using virtual try-on (VTO) technology for makeup products. The variables tested in this study include perceived usefulness, perceived ease of use, social influence, and perceived trust. This study used a quantitative approach with an online survey method. Data were collected from 170 respondents who were Generation Z, domiciled in DKI Jakarta, and knew or had used the virtual try-on feature for makeup products. The sampling technique used was purposive sampling. Data were collected through an online questionnaire. The data analysis technique used was Structural Equation Modeling (SEM) with a Partial Least Squares (PLS) approach to test the relationship between variables in the research model. The results showed that perceived ease of use had a positive and significant effect on behavioral intention and perceived usefulness. In addition, social influence had a positive and significant effect on behavioral intention and perceived trust. Perceived trust was also shown to have a positive and significant effect on behavioral intention in using virtual try-on technology. However, perceived usefulness did not show a significant effect on behavioral intention. Furthermore, the test results show that perceived trust mediates the effect of social influence on behavioral intention, indicating that social influence can increase intention to use virtual try-on technology by building user trust. This study recommends that beauty brands focus their virtual try-on technology development on aspects of ease of use, increasing user trust, and leveraging social influence through digital media to increase usage interest among Generation Z.
Faktor Faktor yang Memengaruhi Use Behavior Pengguna Fintech Crowdfunding Melalui Behavioral Intention Shuja Azmi Ismail; Ryna Parlyna; Osly Usman
Ekopedia: Jurnal Ilmiah Ekonomi Vol. 2 No. 1 (2026): JANUARI-MARET
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/6884qj34

Abstract

The development of Fintech Crowdfunding in Indonesia has made it easier for people to conduct donations and social financing activities digitally. However, the level of continued use is still influenced by various psychological, social, and technological factors, especially among Generation Z as the largest digital user group. This study aims to analyze the influence of performance expectations, effort expectations, social influence, facilitating conditions, perceived risk, perceived trust, and hedonic motivation on behavioral intentions and their impact on the usage behavior of fintech crowdfunding users, with behavioral intentions as a mediating variable, on the Kitabisa platform. This study uses a quantitative approach with a survey method through a questionnaire to Generation Z users who have used the Kitabisa platform. The data analysis technique uses Structural Equation Modeling–Partial Least Squares (SEM-PLS) to test the direct and indirect relationships between variables. The results show that performance expectations, effort expectations, social influence, facilitating conditions, perceived trust, and hedonic motivation have a positive effect on behavioral intentions, while perceived risk has a negative effect on behavioral intentions. Furthermore, behavioral intentions are proven to have a positive and significant effect on usage behavior. The results of the mediation test indicate that behavioral intention is able to mediate the influence of all independent variables on usage behavior, both fully and partially. This finding suggests that fintech crowdfunding usage behavior is influenced not only by technological factors, but also by trust, risk perception, and user emotional motivation. Therefore, improving system quality, transparency, security, and user emotional experience are important factors in driving the desire to use fintech crowdfunding platforms.
Faktor-Faktor yang Memengaruhi Niat Menggunakan Teknologi AI untuk Evaluasi Usaha pada Pelaku UMKM di DKI Jakarta: Perspektif Task-Technology Fit Kikana Yusuf; Osly Usman; Stanny Dewanty Rehatta
Ekopedia: Jurnal Ilmiah Ekonomi Vol. 2 No. 3 (2026): JULI-SEPTEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/s17bbc62

Abstract

AI utilization within business environments has undergone increasingly conspicuous acceleration, encompassing MSME operators conducting business evaluation activities within its expanding reach. Notwithstanding, the adoption process has not transpired without impediment, with diverse considerations persisting, encompassing task-technology alignment, AI capability configurations, individual user readiness, and surrounding social environmental conditions. This investigational endeavor is directed toward scrutinizing AI usage tendencies within business evaluation activities through the TTF perspectival lens. All information was harvested through quantitative survey operationalization involving DKI Jakarta-domiciled MSME operators who have utilized or bear interest toward AI technology, subsequently processed through SEM-PLS approach. Final outputs reveal that task characteristics, technology characteristics, and individual characteristics deliver meaningful contributions toward task-technology fit formation, whilst social characteristics fail to demonstrate adequate contributory presence. Task-technology fit is likewise confirmed as a propelling element toward AI usage intention emergence. Said condition signals that task-need and technology-capability alignment, accompanied by individual user readiness, commands more dominant influence compared to social environmental propulsion. Consequently, AI adoption decisions within the MSME sector bear greater determination by functional aspects and personal readiness than by social pressure or support configurations.
Faktor-Faktor yang Memengaruhi Continuance Use Intention Aplikasi Shopee Partner pada Mitra UMKM di Jabodetabek Arsanti Raissa Kinanti; Ryna Parlyna; Osly Usman
Ekopedia: Jurnal Ilmiah Ekonomi Vol. 2 No. 3 (2026): JULI-SEPTEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/2ghs4a59

Abstract

This study aims to analyze Continuance Use Intention among Shopee Partner users in the Jabodetabek area. This application is used by Shopee Food partners to manage their business operations digitally. This study examines the influence of System Quality, Information Quality, Service Quality, Perceived Usefulness, and User Satisfaction. Data were collected from 260 SME operators via a questionnaire and analyzed using SEM-PLS with SmartPLS 4.0 software. The results of the analysis indicate that System Quality, Information Quality, and Service Quality have a positive and significant effect on Perceived Usefulness. Service Quality and Perceived Usefulness have a positive effect on User Satisfaction, while System Quality and Information Quality do not affect User Satisfaction. Furthermore, Perceived Usefulness and User Satisfaction have a positive effect on Continuance Use Intention. Future research is recommended to expand the sample size, add variables, and use a longitudinal approach to obtain more comprehensive results.
Pengaruh Product Knowledge, Corporate Image, Relationship Marketing, dan Trust terhadap Keputusan Menabung Nasabah di Bsi Kcp Jakarta Duri Kosambi (Wom Moderation) Osly Usman; Fatimah Azzahra Hidayat
JURNAL RISET MANAJEMEN (JURMA) Vol 4 No 2 (2026): June: JURNAL RISET MANAJEMEN (JURMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v4i2.4059

Abstract

This study aims to analyze the influence of product knowledge, corporate image, relationship marketing, and trust on customers’ savings decisions at Bank Syariah Indonesia (BSI) KCP Jakarta Duri Kosambi, as well as examine the moderating effect of word of mouth in the relationship between these variables. The background of this research is based on the relatively low number of customers at BSI KCP Jakarta Duri Kosambi, which only reached 515 customers by the end of 2023, despite the large Muslim population in Cengkareng District, which represents a significant potential market for Islamic banking services. This study employs a quantitative research method using a questionnaire distributed to 100 customers selected through accidental sampling techniques. The data were analyzed using Structural Equation Modeling–Partial Least Square (SEM-PLS) with the assistance of SmartPLS 4.0 software. The results indicate that product knowledge, corporate image, relationship marketing, and trust each have a significant positive effect on savings decisions, as reflected in their respective path coefficients and t-statistics. Furthermore, word of mouth is found to significantly moderate only the relationship between relationship marketing and savings decisions, while its moderating effect on product knowledge, corporate image, and trust is not significant. These findings suggest that BSI KCP Jakarta Duri Kosambi should strengthen marketing strategies focusing on customer knowledge, institutional image, relationship quality, and trust to enhance customers’ savings decisions.  
Pengaruh Customer Relationship Management, Service Quality, Dan Brand Image Terhadap Customer Loyalty Dengan Customer Satisfaction Sebagai Variabel Intervening : Studi Pada Pengguna Aplikasi MC`Donalds Di Jakarta Irham Maulana; Osly Usman; Nadya Fadillah Fidhyallah
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 1 (2026): JANUARI
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/sfxzs136

Abstract

This study aims to determine the influence of Customer Relationship Management, Service Quality, and Brand Image on Customer Loyalty, with Customer Satisfaction as an Intervening Variable: A Study of McDonald's App Users in Jakarta. This study provides a theoretical contribution to the development of marketing and consumer behavior studies, particularly in the context of app-based digital services in the fast food industry. The conclusion that Customer Relationship Management, Service Quality, and Brand Image have a positive and significant effect on Customer Satisfaction, and that Customer Satisfaction has a positive and significant effect on Customer Loyalty, supports and strengthens the results of previous studies in the realm of relationship marketing and customer satisfaction. Specifically, this study expands the application of these concepts to the McDonald's digital app environment. Thus, this study can serve as a theoretical reference for further research examining customer satisfaction and loyalty in the context of app-based digital services.
Determinasi Behavioral Intention Pada Mahasiswa Pengguna Aplikasi BCA Mobile di Jakarta Timur Ranisya Refanka Adhar; Ryna Parlyna; Osly Usman
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 2 (2026): MARET 2026
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/d89rhc06

Abstract

This study aims to explore the connection between trust, perceived ease of use, perceived enjoyment, and perceived usefulness towards user’s behavioral intention on BCA Mobile application. Through the framework, this study examines how trust, perceived ease of use, perceived enjoyment, and perceived usefulness influence their behavioral intention to use BCA Mobile application. This study also adopts perceived usefulness as a mediating variable that mediates the relationship between independent variables and dependent variables. The research method was conducted using quantitative methods through questionnaire instruments and purposive sampling with 100 college student respondents in East Jakarta who use the BCA Mobile application. Data processing was analyzed through structural equation modeling (SEM) with the partial least squares (PLS) method and using Smart PLS 4 software. The results showed that (1) trust has no effect on perceived usefulness, (2) perceived ease of use has a significant effect on perceived usefulness, (3) perceived enjoyment has a significant effect on perceived usefulness, (4) perceived usefulness has no effect on behavioral intention, (5) perceived usefulness didn’t mediate trust’s influence on behavioral intention, (6) perceived usefulness didn’t mediate perceived ease of use’s influence on behavioral intention, and  (7) perceived usefulness didn’t mediate perceived enjoyment’s influence on behavioral intention.
The Influence of Work-Life Balance and Emotional Intelligence on Organizational Citizenship Behavior (OCB) Among Security Personnel at PT. Gitra Sandi Borlak Olivia Tiara; Francisco S. P. Silalahi; Osly Usman; G. Borlak
Journal of Comprehensive Science Vol. 5 No. 7 (2026): Journal of Comprehensive Science
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v5i7.4284

Abstract

This study investigates the influence of Work-Life Balance (WLB) and Emotional Intelligence (EI) on Organizational Citizenship Behavior (OCB) among security personnel at PT. Gitra Sandi Borlak. Human resource performance, particularly discretionary behaviors beyond formal duties, is critical for service quality and client satisfaction in security services. Observations indicated variations in OCB, suggesting that differences in WLB and EI may explain these disparities. The study aims to examine the individual and combined effects of WLB and EI on OCB. A quantitative research design using a saturated sampling approach was employed, involving 62 security personnel. Data were collected through structured questionnaires using a five-point Likert scale and analyzed using multiple linear regression, with classical assumption tests conducted to ensure the validity and reliability of the analytical model. The results indicate that both WLB (B = 0.418, t = 4.107, p < 0.05) and EI (B = 0.372, t = 3.685, p < 0.05) have positive and significant effects on OCB, both individually and simultaneously (F = 28.914, p < 0.05), explaining 49.5% of the variance. These findings highlight the importance of maintaining a balance between work and personal life and enhancing emotional competencies to foster discretionary behaviors. The study concludes that organizations can improve OCB through balanced work scheduling and targeted EI development programs, while future research could explore mediating variables and comparisons across multiple organizations.
Co-Authors Achmad Baha’ur Rifqi Achmad Fauzi Adib Pradipta Adib, Sahal Afham Adnan Kasofi Adnan Kasofi Adnan Kasofi Afidah Nur Aslamah Afif Khairi Agta, Ghea Agung Pangestu Agung Priambodo, Ervin Agung Wahyu Handaru Agus Sulistyono Akilah Keilani Alamsyah, Muhammad Fikri Alika Khairunisa Alimah Alda Fuadiyah Alwan Muhshi Adzam Ammar Shiddiq Yulianto Ananda Mochammad Rizky Anang Yugotian Andi Muh Fachry Andreas Satya Pratama Kurniawan Anggriawan Oktobisono Anisa Ratna Pradanti Annisa Lutfia Annisa Lutfia Ansar, Rudy Arga Pramesty, Desnita Aris Muhamad Syukur Ariyo Alinugroho Singgih Arsanti Raissa Kinanti Arum Nur Anggraini Atia Tiara Trisnawan Ayu Aprilia Azalia, Farah Cantika Aziz, Sumayyah Azzahrani Hafshah Valiandri Bambang Irawan Bianca Ayu Anindira Bicky Maulana Bintang Muhamad Harsya budiantoro, Anandha Budisutiono, Clara Immanuella Caecilia Sheryl Kusuma Christian Wiradendi Wolor Cici Arianti Corry Yohana Danang Brahmantyo S Daniel Pungkas Prastia Wibowo Darma Rika Swaramarinda, Darma Rika Daru Putri Kusumaningtyas Dea Permatasari Devina Angistya Maharani Dewi Agustin Pratama Sari Dewi Susita Dhafin Syah, Muhammad Dhany Asmara Hidayat Dian Sari Iriani Diena Noviarini Diena Novirini Dinar Agus Sara Diya Aldin Fadeyushka Dwi Alam Nugroho Dwi Pangestuti Dyah Ratu Dwihapsari Elen Lestari Elilia Nindy Prastika Elilia Elsha Melinda Evitasari, Kirayna Fadli, Ghifari Aminudin Fajar Kartika Syaiful Ulum Faozan Aditiya Pradana Farhan Taruna Farhan Taruna Farlian Oktora Pramudia Fathir Fairuzzi Fatimah Ambarwati Fatimah Azzahra Hidayat Faza Hibatul Haqqi Febi Ferdian Farhan Fedro Diaz Camsal Fidhyallah, Nadya Fadillah Fikri Pirmansyah Firgiawan Akbar Fitri Astuti Francisco S. P. Silalahi G. Borlak Gandhi Cahyo Wicaksono Ghea Agita Ghifari Aminudin Fad’li Hajar Mareti A Harits Ikbar Hasna Azzahidah Henni Marito Siregar Henry Eryanto HENRY ERYANTO, HENRY Herdian Akbar Hery Irawan Hery Widijanto Hilsya Faiqotul Innayah Hindra Yani Husnul Khotimah Ika Febrilia Ikbar, Harits Ikhsan Mawardi Imam Argianto Imam Arifin Indriyana, Saoki Inkreswari Retno Hardini Iqbal Nur Fazarun Irfan Nurhadi Irham Maulana Jasmine Lamia Safira Jauza Aqhna Kamila Jihan Alya Rahma Putri Irmawan Jonathan Halomoan Simanjuntak Juan Wody Romansa Julianda Jahid Muttaqin Kasofi, Adnan Kayla Diandra Alisya Khalisa Azalia Khansa Puti Zharifah Muza Kikana Yusuf Kirayna Evitasari Krissanya, Nofriska Kusumaningtyas, Daru Putri Lailatul Isti’anah Laily Musyrifah Latip, Nadia Salsabila Levi, Daud Liliany Putri Azizah Maeka, Lita Maharani, Melwanda Rieka Maharrizki, Alif Mahiga Suhita Kusuma Wardhani Mardiana Saharani Mardta, Rendy Marsofiyati Marsofiyati Maulana Amirul Adha Mellani Indriyani Meta Bara Berutu Mieke Atalia Mohammad Akeyla Zedidiah Monoarfa, Terrylina Arvinta Mufida Ahmad, Alfi Muhammad Abiyyu Akmal Muhammad Akbar Wiguna Muhammad Amien Rais Rofik Muhammad Faisal Muhammad Fardiansyah Hendratama Muhammad Fathi Farhan Muhammad Fathurrahman Muhammad Fawaiq, Muhammad Muhammad Ferry Hidayat Muhammad Fikri Alamsyah Muhammad Iqbal Nurdwiratno Muhammad Rafli Muhammad Syukri Nasrul Muhammad Yusuf Mulya, Rika Noviana Munawar Asikin Munawaroh Musyaffi, Ayatulloh Michael Nabila Risty Rizkita Nabila Syafira Nada, Shafwatun Nana Supriatna Nanda Asifa Putri Nanda Melandri Naura Artanti Shafwan Wibowo Nayla Zannata Mugni Nazwa Eka Putri Nazwa Jelita Soleha Nazwa Ramadhani Nida Auliyah Ningsih, Rifa Silviaty Nirmala Fauziah Nisrina Raniah Nopridawati Norjanah, Nika Fitri Nurhana Kholifah Nurshinta Nurshinta Nurshinta, Nurshinta Nurul Anissa Oktobisono, Anggriawan Olivia Tiara Paquita, Shiva Silvia Ponco Dewi Karyaningsih Prihastomo, Galih Purwana E.S., Dedi Puspita Mekar Sari Putri Kusumaningtyas, Daru Putri Nabila Putri Wahyuningsih Putri Yasmin Putrianna R. Muh Deddy Hanif Sardjito Radja Rafi Aryawira Raeesah Shalsabila Anjani Prameswary Rafi, Narendra Pakala Rahmadghani, Taufiq Rahmi Rahmi Raihan Kamilun Amin Rangga Aksara, Frenda Ranisya Refanka Adhar Raniyah Kamilah Ranty Pratiwi Regina Humaningtyas Purba Reimond Napitupulu Resti Prima Reysa Almaira Anandita Rhi Muhammad Ibnu Hibban Riansyah, Raisan Agus Rida Prihatni Rika Vebina Tarigan Rina Cristiningsih Rio Alfian Rosid Risma Callista Athallah Riswandi Riswandi Riyadi, Salsabila Annisa Riza Azzahra Rizki Firdausi Rachma Dania Rizki Syaban Mulyasaputra Rizky, Ananda Mochammad Rizqi Amalliyah Robith Ali Zain Musyafa Romanus Mando Fransius Silaen Roni Faslah Roni Faslah Rukmana, Amelda Elsa Ryna Parlina Ryna Parlyna Ryna Parlyna S. Suryadi Safira Balqis Siahaan Samsul Jamaludin, Muhamad Sarah Permata Utami Sari, Rindi Nurlaila Seilatu, Novan Yonatan Septamasurya, Rafli Setyawan, Muhammad Dimas Arbi Shandy Aditya Shandy Aditya, Shandy Shuja Azmi Ismail Siti Nurlaela Solly Aryza Stanny Dewanty Rehatta Stefanus Hendrik Lapian Suherman Suherman Sulastri, Tita Sumayyah Aziz Suparman, Ady Fahril Suparno Suparno Suryadi Suryadi Susan Febriantina SUSAN FEBRIANTINA, SUSAN Susetya Nugroho Syadin Alivia Yusuf Syaputri, Shyndy Syarifah Nadira Assegaf Syifa Amalia Ash Shufi Syukur, Aris Muhamad Tasha Dwi Oktora Tasya Aqilah Teja Supraba Terrylina A. Monoarfa Terrylina Arvinta Monoarfa Terrylina Arvinta Monoarfa Terrylina Arvinta Monoarfa Teuku Rio Febrian Alfa Risky Tiara Giani Putri Tri Adi Santosa Tri Hesti Utaminingtyas Tri Nada Nisrina Tri Nada Nisrina Ulfah Zulkarnain, Nadia Umar Hasan Umar Hasan Umi Widyastuti Umi Widyastuti Usep Suhud Vania Utami Vannisa Fahrani Verry Febriansyah Victorianus Mario Isdianto Bimo Adi Vina Devi Yekti Irawan Vina Devi Yekti Irawan Vinia Auliya Viyonila Pratiwi Wahyu Eka Pratiwi, Sovia Wangi Lestari Wardani, Cintya Kusuma Wibowo, Daniel Pungkas Prastia Widya Parimita, Widya Witanti Putri Anggreani Yahya Abdurrahman Adib Yeni Hesti Verawati Manurung Zaahidah, Asmaa Zakky Chaidar Zillah, Isfanz Ainu Zulianto, Wahyu