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Nurhasanah Nurhasanah
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Journal : Gema Wisata

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Optimalisasi Pelayanan Perizinan dengan Sistem Online Single Submission (OSS) dalam Mempercepat Pembangunan di Kota Bima Nurlaila Nurlaila; Nurhasanah Nurhasanah; Zuriatin Zuriatin
Gemawisata: Jurnal Ilmiah Pariwisata Vol. 20 No. 3 (2024): Jurnal Ilmiah Pariwisata
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemawisata.v20i3.390

Abstract

This study aims to evaluate the effectiveness of the Online Single Submission (OSS) system in enhancing licensing services and accelerating development in Bima City. Employing a qualitative descriptive approach, the research collected data through interviews, observations, and documentation, analyzing the implementation of OSS at the Investment and Integrated One-Stop Service Office (DPMPTSP). The results indicate that the implementation of OSS has improved the speed, accuracy, transparency, and accessibility of licensing services. The licensing process, which previously took a long time, can now be completed within a maximum of one week. Digital socialization and real-time tracking features have also improved public understanding and reduced misuse of authority. However, the effectiveness of OSS is still hindered by several challenges, such as limited staff, inadequate budget, technical disruptions, and digital divides. Technical issues like system and network disruptions, along with resistance to change, further obstruct the process. To address these challenges, improvements in technology infrastructure, competency training, and increased transparency are required. Overall, although OSS has had a positive impact, further efforts are needed to overcome existing challenges to ensure the system's optimization in supporting the acceleration of development in Bima City.
Co-Authors A. Hadian Pratama Hamzah A. Mila Septian Haryati Abda Abda Abu Bakar Adilah Mardhiyah Agung Abadi Kiswandono Ahmad Jupri Aiga Sheira Rait Ake Wihadanto Ambo Dalle Andi Rusdi Walinono Anggit Yoebrilianti Anis Dwi Kristiyowati Annisa Dwi Elsa Refina Ardoni Ardoni Arifuddin Arifuddin Ashar Pajarungi Anar Asrin Asrin Astini, Baik Nilawati Audri Olivia Awal Nur Kholifatur Rosyidah Baik Nilawati Astini Baiq Nada Buahana Bambang Supriadi Budi Susetyo Cindy Claudia* Cindy Dwi Rahmadani Claudia, Maria Cindi Daffa Hauzan Nabil Dahlia Arief Rantauni Dahliana Abdullah Darmiany Darmiany David Yudianto Deby Cyntia Yun Deli Aulia Dessy Fitria Nastiti Devi Annisa Marpaung Devi Surasti Diana Rahmi Dina Aprilia Dwi Istati Rahayu Dwita Prisdinawati Elijon Tumanggor Elsa Ramayeni Elza Wardani Emilia Susanti Erni Ratna Suminar Erwin Purwaningsih F. Husni Hasbullah, F. Husni Fachry Abda El Rahman Fahruddin Fahruddin Fahrurrozi Rahman Fajriani Fajriani Fhonna Arrayyan Ibrahim Firmansyah Kusumayadi Fitria Apriani Julianti Fitriani Fitriani Fuji Rahmat Gadis Eva Rofida Gilang Ramadhan Guruh Hikmatul Akbar Habib Duanda Hadian Pratama Hamzah Hafsah Hafsah Hajri Febria Fitri Halvy Gilang Kurniawan Hamzah Hasyim Hariati Hariati Hasnawati Hasnawati HENDRA SETIAWAN Heri Hadi Saputra Heri Satria Heriansyah Hilman Ahydi Hudi Yusuf Husniati Husniati I Made Swasta Astawa I Nyoman Karma I Nyoman Suarta Ida Waluyati Ilham Syahrul Jiwandono Iman Putra Jaya Hulu Imarina Tarigan Intan Dwi Hastuti Intan Tsamrotul Fu’adah Irhamiati Irhamiati Jamilah Aini Nasution Joko Sampurno Juanita, Juanita Julesfa Nursesmita Jumratu Sani Kartika Rachma Sari Khairul Ikhsan Khairun Nisa Khairunnisa Khairunnisa Khoirunnisya nisya Kiagus Zainal Arifin Labibah Azzahra Ladia Apsari Hasibuan Laksono Trisnantoro Lili Gusnita Lilis Juliyanti Lisa Kusliyanti Lisharti Lisharti Liza Ayu Anggriani Mariam Mariam Marliani Marliani Martunis Martunis Masud, Abdu Meity Suryandari Meiyanti Meiyanti Meutia Nanda* MMSI Irfan ,S. Kom Mohammad Archi Maulyda Mohammad Toha Muammar Zein Muhammad Al Habib Muhammad Ali Pawiro Muhammad Tahir Mukhriza Harahap Mulianah Khaironi musnaini musnaini Mustafiyanti Mustafiyanti Nany Salwa Nasrullah Nasrullah Nelli Murlina Nelva Amelia Ninda Akilla Nindia Nindia Ningsih Jaya Nining Indah Sari Nonoh Nonoh Norif Didik Nurimanah Nur Safika Nurhabibah Nasution Nurhadi Muslim Nurhaida Sigalingging Nurhayati Nurhayati Nurlaila Nurlaila Nurmansyah Nurmansyah Nurmaya Papuangan, Nurmaya Nurmaya Sari Nurnazmi Nurnazmi Nurrobikha Nurrobikha Nurul Annisah Nurul Azmi Nurul Haniza NURUL HIDAYAT Nurul Kemala Dewi Ocik Lestari Oksep Adhayanto Pingki, Anadiya Prasetyo Wahyu Widhisono Purwanto Siwi Putri Anjeli Rachmayani, Ika Rahmatia Rahmatia Rani Saputri Ranianty Ruru Resi Rusmawarningsih Ribut Lupiyanto Rini Soemarwoto Rizanizarli Rizanizarli Salawati Salawati Salmuddin Salmuddin Salwa Intan Fatikah Selasih Oktarini Septi Tri Aksari Shelvi Eka Tassia Shofa Fathiyah Shofi Dwika Adha Sigit Indrawijaya Silvy Aulia Arifah Siti Istiningsih sofia afritasari Sohifah Sohifah Sri Hadisetyana St. Nurbayan Sudarti . Sukma Erni Sukmawati, Ellyzabeth Sumi Komala Sundari Sundari Sunny Koswara R Suripto Dwi Yuwono Syafrizal Sy SYAIFUL BAHRI Syaifullah Syaifullah Tapaul Rozi Tasya Amalia Tri Linggo Wati Vandela, Zilva Kristin Yanuarti, Mira Yetty Yuniarty Yudinda Salza Aprilia Yulianti, Lyra Yusnika Damayanti Zahra Nelissa Zilva Kristin Vandela Zumri Syahferi Harahap Zuriatin Zuriatin