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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Administrasi dan Manajemen Pendidikan JRB-Jurnal Riset Bisnis Ekono Insentif Jurnal Soshum Insentif Journal on Education YUME : Journal of Management Jurnal Administrasi dan Manajemen Syntax Idea Dinasti International Journal of Education Management and Social Science Management Studies and Entrepreneurship Journal (MSEJ) JAMP : Jurnal Administrasi dan Manajemen Pendidikan Jurnal Ners TECHNO-SOCIO EKONOMIKA Community Development Journal: Jurnal Pengabdian Masyarakat jurnal syntax admiration Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ekonomi Efektif Jurnal Ilmiah Wahana Pendidikan Jurnal Pengabdian kepada Masyarakat Kontigensi: Jurnal Ilmiah Manajemen Jurnal Abdimas Sang Buana Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS International Journal of Science and Society (IJSOC) EKONOMIKA45 Annals of Human Resource Management Research Jurnal Administrasi Bisnis Gemilang: Jurnal Manajemen dan Akuntansi e-Jurnal Apresiasi Ekonomi Jurnal Ilmu Kesehatan dan Gizi Kriez Academy Jurnal Inspirasi Ilmu Manajemen E-Amal: Jurnal Pengabdian Kepada Masyarakat Media Riset Bisnis Ekonomi Sains dan Terapan Malahayati International Journal of Nursing and Health Science Business and Applied Management Journal Jurnal Ekonomi, Manajemen, Akuntansi Scientific Contributions Oil and Gas INTERNATIONAL JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (INJOSS) INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Kosasih
Universitas Sangga Buana
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THE EFFECT OF PATIENT SAFETY CULTURE AND INCIDENT REPORTING ON THE OCCURRENCE OF PATIENT FALLS Penty Yuni Priyanda; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19775657

Abstract

Patient falls are one of the most common adverse events in healthcare settings and have significant impacts on patient safety and quality of care. This study aims to analyze the effect of patient safety culture and incident reporting on the occurrence of patient falls at Hospital X. The research used a quantitative approach with a cross-sectional design. The population consisted of healthcare workers involved in patient care, with a sample selected using purposive sampling. Data were collected through structured questionnaires and analyzed using multiple linear regression. The results showed that patient safety culture has a significant negative effect on patient falls, indicating that a stronger safety culture contributes to reducing fall incidents. Incident reporting also has a significant negative effect, suggesting that effective reporting systems help in identifying and preventing fall occurrences. Simultaneously, patient safety culture and incident reporting have a significant effect on patient falls, as indicated by the F-test results. The coefficient of determination (R²) shows that both variables explain 32.1% of the variation in patient falls.
EVALUATION OF THE EXPECTATION–EXPERIENCE GAP AND INFORMATION TRANSPARENCY ON PATIENT SATISFACTION Dini Indriani; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19778554

Abstract

Patient satisfaction is a key indicator in evaluating the quality of healthcare services, particularly in the context of patient-centered care. This study aims to analyze the impact of the expectation–experience gap and information transparency on patient satisfaction through a literature review approach. The expectation–experience gap refers to the discrepancy between patients’ prior expectations and their actual experiences during healthcare service delivery, while information transparency relates to the clarity, openness, and accessibility of information provided to patients. This study employs a qualitative literature review method by collecting and analyzing secondary data from peer-reviewed journals, books, and relevant academic sources. The selected literature focuses on healthcare service quality, patient satisfaction, and communication practices. The analysis is conducted using a thematic approach to identify patterns, relationships, and key findings related to the research variables. The results indicate that the expectation–experience gap has a direct and significant effect on patient satisfaction. A smaller gap leads to higher satisfaction, while a larger gap results in dissatisfaction.
FROM MASS DEMONSTRATIONS TO DIGITAL CRITICISM: A DESCRIPTIVE COMPARATIVE STUDY OF CHANGES IN FUEL CONSUMER RESPONSES TO FUEL PRICE INCREASES IN INDONESIA FROM CONVENTIONAL MEDIA TO DIGITAL PLATFORMS, 2000–2026 Aldirafi Gani; Dean Joshua Dotulong; Farida Yuliaty; Vip Paramarta; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 7 (2026): JUNE
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20846220

Abstract

Fuel price increases in Indonesia have long prompted public responses because fuel prices directly affect transportation costs, household expenses, purchasing power, and perceptions of economic justice. This study aims to analyze changes in fuel consumer responses to fuel price increases in Indonesia from 2000 to 2026, particularly the shift from mass demonstrations to digital criticism. This research uses a qualitative descriptive-comparative approach by examining documents, media reports, protest records, and public digital traces. The analysis compares three periods: 2000–2010, 2011–2016, and 2017–2026. The findings indicate that public responses have shifted from collective physical actions, such as demonstrations by students, labor groups, and civil society, to more dispersed digital expressions via social media comments, hashtags, memes, short videos, and online opinions. This transformation does not indicate declining public dissatisfaction, but rather a shift in the space and form of consumer expression.
Pengaruh Komunikasi, Lingkungan Kerja, Kompensasi dan Pengembangan Karir terhadap Kinerja Pegawai di RS TK IV Cijantung Kesdam Jaya Herisa Rahmasari; Kosasih Kosasih; Farida Yuliaty
Co-Value Jurnal Ekonomi Koperasi dan kewirausahaan Vol. 15 No. 5 (2024): Co-Value: Jurnal Ekonomi, Koperasi & Kewirausahaan
Publisher : Program Studi Manajemen Institut Manajemen Koperasi Indonesia Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/covalue.v15i5.4756

Abstract

Rumah sakit memiliki peran penting dalam menyediakan layanan kesehatan yang berkualitas. Namun, tingginya turnover dan rendahnya kepuasan kerja karyawan dapat berdampak negatif terhadap kualitas layanan kesehatan. Penelitian ini bertujuan untuk menganalisis pengaruh komunikasi, lingkungan kerja, kompensasi, dan pengembangan karir terhadap kinerja karyawan di RS TK IV Cijantung Kesdam Jaya. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan teknik pengumpulan data melalui kuesioner yang disebarkan kepada 100 responden yang merupakan karyawan rumah sakit tersebut. Data dianalisis menggunakan regresi linier berganda untuk menguji hubungan antara variabel independen dan dependen. Hasil penelitian menunjukkan bahwa komunikasi yang efektif, lingkungan kerja yang nyaman, kompensasi yang memadai, dan peluang pengembangan karir yang jelas memiliki pengaruh positif dan signifikan terhadap kinerja karyawan. Faktor-faktor ini terbukti meningkatkan kinerja karyawan secara keseluruhan dan menurunkan niat untuk keluar (turnover intention). Kesimpulannya, manajemen rumah sakit perlu memperhatikan aspek-aspek tersebut untuk meningkatkan kinerja dan menjaga stabilitas operasional, yang pada akhirnya akan berdampak pada kualitas layanan kesehatan yang lebih baik.
Mediation Role of Employee Innovation and Job Satisfaction on Performance Based on Employee Creativity Kosasih Kosasih; Yuki Kustian; Novi Elprina; I Made Wira; Eatmiati Ariska
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3270

Abstract

Purpose: This study aims to examine the partial and simultaneous effects of team member creativity on innovation, job satisfaction, and performance, as well as the mediating roles of innovation and job satisfaction in the relationship between creativity and performance. Methodology: The study used a census of 137 employees as both the total population and sample. Data analysis techniques included descriptive statistics, validity and reliability tests, classical assumption tests (normality and multicollinearity), t-tests, F-tests, and path analysis. Results: The findings indicate that team member creativity has a positive and significant effect on innovation and job satisfaction. Creativity, Innovation, and job satisfaction also have significant positive effects on performance, both in parallel and in combination. Furthermore, Innovation and job satisfaction mediate the effect of creativity on performance. Conclusions: This study concludes that employee creativity significantly influences performance both directly and indirectly through innovation and job satisfaction, with both mediating variables strengthening the effect of creativity on the employee performance. Limitations: This study is limited by challenges in accurately measuring complex constructs such as creativity, innovation, and job satisfaction, as well as difficulties in establishing clear causal relationships among variables. Contributions: This study highlights the mediating roles of innovation and job satisfaction in translating team member creativity into improved performance, providing organizations with insights to enhance team member outcomes. Novelty: This study integrates creativity as an antecedent of innovation and job satisfaction, which jointly influences performance, emphasizing the mediating mechanism between these variables.
THE EFFECT OF LEADPRENEURSHIP AND COMPETENCE ON EMPLOYEE PERFORMANCE (SURVEY STUDY PT. JASA DAN KEPARIWISATAAN JAWA BARAT, TOUR AND TRAVEL UNIT) Andityo Wahyu Juniarsyah; Sri Rochani Mulyani; Kosasih; Farida Yuliaty; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20750324

Abstract

PT. Jaswita Jabar, which is a Regionally-Owned Enterprise (BUMD) engaged in tourism, property and business services. PT. Jaswita Jabar has a vision to become the largest and most trusted property and tourism company in West Java in 2025. To achieve this vision, it is necessary to have a planned and structured business management so that PT. Jaswita Jabar is ready to compete in an increasingly competitive industrial world. The method used in this study is a quantitative approach, with descriptive and verification analysis. The research sample is employees in the PT. Jaswita Jabar environment. The results of the study using multiple linear regression analysis, obtained a regression equation model Y = a + 0.835X1 + 0.606X2, showing a positive direction coefficient, meaning that every change in leadpreneurship and competence will improve employee performance. While the results of the hypothesis test show a significant influence of leadpreneurship and competence on employee performance both partially and simultaneously, where the p-value.
THE INFLUENCE OF BRAND IMAGE, TRUST, AND SERVICE QUALITY ON REVISIT INTENTION MEDIATED BY PATIENT SATISFACTION (CASE STUDY AT THE BHAYANGKARA HOSPITAL OF THE YOGYAKARTA SPECIAL REGION REGIONAL POLICE) Ahmad Syakur Banafif; Kosasih; Rulia; Etty Sofia Mariati Asnar; Farida Yuliaty; Vip Paramarta
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20968569

Abstract

This study aims to analyze the influence of Brand Image, trust, and service quality on patients’ revisit intention with patient satisfaction as a mediating variable at Bhayangkara Hospital, POLDA of the Special Region of Yogyakarta. The increasing competition among hospitals demands a comprehensive evaluation of the factors that shape patient loyalty. This research uses a quantitative approach with a survey method involving 250 patient respondents selected through purposive sampling. Data analysis was conducted using Partial Least Square (PLS) with SmartPLS 4 software. The findings show that Brand Image, trust, and service quality have a positive and significant effect on patient satisfaction and revisit intention. Patient satisfaction is also proven to mediate the relationship between the three independent variables and revisit intention, as indicated by p-values below 0.05. These results confirm that a positive hospital image, trust in the competence of medical staff, and superior service quality create a satisfying patient experience, thus encouraging revisit behavior. Theoretically, this study strengthens the conceptual model that satisfaction is a key element bridging patients’ perceptions and loyalty in the healthcare sector. Practically, the findings provide implications for hospital management to enhance the synergy between image management, trust-building, and service quality improvement to create sustainable patient satisfaction and retention.
THE EFFECT OF WORKLOAD AND BURNOUT ON NURSES' PERFORMANCE IN INTERNAL MEDICINE WARDS MEN AND WOMEN (Case Study at Jayapura Hospital) Rosalina Cesilia; Kosasih; Ayu Laili Rahmiyati; Farida Yuliaty; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20724197

Abstract

This study is expected to obtain empirical evidence on the effect of workload and Burnout on the performance of nurses in male and female internal medicine wards. The research methods used were verifiable descriptive analysis and multiple linear regression analysis. The number of respondents collected in this study was 53 people, representing all people who worked at Jayapura Hospital who were randomly selected. The results of the descriptive analysis showed that the influence of workload, Burnout and nurse performance in the male and female internal medicine ward was classified as a good criterion. The results of the study showed that both partially and simultaneously, workload and Burnout had a very significant influence on nurse performance, with a combined contribution of 93.1% to performance variation. This confirms that these two factors are dominant predictors that need to be managed strategically to maintain the quality of nursing services at referral hospitals.
THE INFLUENCE OF PATIENT SAFETY CULTURE AND HEALTHCARE WORKERS' BURNOUT ON THE QUALITY OF CLINICAL SERVICES Bayu Kharisma; Farida Yuliaty; Vip Paramarta; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20724217

Abstract

This study aimed to examine the influence of patient safety culture and healthcare worker burnout on clinical service quality. This study employed a quantitative cross-sectional design. Data were collected through a structured questionnaire distributed to healthcare workers involved in direct patient care. The study variables included Patient Safety Culture (X₁), Healthcare Worker Burnout (X₂), and Clinical Service Quality (Y). Data were analyzed using multiple linear regression. Instrument validity and reliability tests were conducted, followed by classical assumption tests, including normality, linearity, multicollinearity, heteroscedasticity, and autocorrelation tests. The findings indicated that all questionnaire items were valid and reliable. The classical assumption tests confirmed that the regression model met the required assumptions. The t-test results showed that Patient Safety Culture had a positive and significant effect on Clinical Service Quality, while Healthcare Worker Burnout had a negative and significant effect on Clinical Service Quality. The F-test demonstrated that Patient Safety Culture and Healthcare Worker Burnout simultaneously had a significant effect on Clinical Service Quality. The coefficient of determination (R²) was 0.479, indicating that 47.9% of the variation in Clinical Service Quality could be explained by the two independent variables.
Co-Authors A Andini Radisya Pratiwi Abdul Gani Sidqi Afira Febriani Afira Febriani Surya Wijaya Ageng Prasetia Agung Nugraha Ahmad Syakur Banafif Akmal Fauzi Yudistira Aldirafi Gani Almira Luthfiyanti Kosasih, Imas Siti Masitoh, Grace Angela Philips, Ida Ayu Triana Andityo Wahyu Juniarsyah Anggilia Yuliani Susanti Antonius Kurniawan Aris Mudiansyah Mudiansyah Asep Effendi Astsania Hikmah Alfath Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Lestari Nofiyanti Azhar Affandi Bambang Agus W Bambang Widarsono Bayu Kharisma Biller Panjaitan Bina Lauringga Andora Bona Ventura Feber Freitas Budyawan Herijanto Byan M Pratama Chevie Wirawan Cicik Khildar Rizqi Citra Salsabilla Cut Ita Erliana Dahlan Abdullah Dahrul Effendi Dean Joshua Dotulong Debie K. R. Kalalo Defi Irwansyah Deni Nurdyana Hadimin Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok Sunarsi Devi Delvita Dian Prawibawa Diana Damayanti Didin Saepudin Dimas Rifqi Dini Indriani Djogo, Ony Dyah Kusuma Arnovita Eatmiati Ariska Eddi Supriadi Edi Kurnawan Enung Susilawati Erika Nurmartiani Erlangga, Heri Erniaty Beddu Ester Krisdayanti Etty Sofia Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Fajar Wahyudi Farida Yulianty Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Firda Nur Laila Firda Nur Laila Firman Perkasa Yudha Fitri Rezeki Fitriana Fitriana Fitriana Fitriana Fransiska Carmelia Subeno Grace Angela Philips Haddan D Haddan Dongoran Haiqal Faddel Muhammad Harto Necsen Linelejan Hayun Setiawan Hendri Andrian Herisa Rahmasari Hersusetiyati Hersusetiyati Heru Atmoko I Gusti Nyoman Trianantha Jaya I Made Wira Ida Ayu Laksmi Arnita Utari Ida Ayu Triana Imas Siti Masitoh Ince Rosmini Ine Aprianti Irawan Sugoro Istahara Ittang Somba Iyad Abdallah Al- Shreifeen Jeanny Kathleen Hartini Kahpi, Heri Sapari Kika Nawang Wulan Komara, Erwan Leony Martila Lia Mulyawati Lie Anto Loso Judijanto M Ahmed M Khoerudin Maria Shintya Dewi Mariati Mariati Marissa Grace Haque Marissa Grace Haque Megandhi Gusti Wardhana Mona Fandani Mutmainnah Mutmainnah Myra Cahyati Ni Desak Made Santi Diwyarthi Ni Wayan Eka Arimas Nina Risnawaty Norikazu Suzuki Nova Karlina Novi Elprina Nur Widyana Fajrin Nurhaeni Sikki Nurjaya Nurjaya Pandu Lesmana Penty Yuni Priyanda Raden Roro Vemmi Kesumadewi Rahadian Malik Rahadian Malik Rahadian Malik Rahardian Malik Ranita Rizky Putri Regina Tirza Maindoka Rendi Maulana Retno Arienta Sari Ricky Agusiady Ridwan Ridwan Rizki Tomi Resna Suhendar Ronaldo Panggabean Rony Edward Utama Rosalina Cesilia Rukhiyat Rukhiyat Sayidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Rulia Rulia Ruriyansi Ruth Haryanti Santi Rimadias Santi Sandra Sedarmayanti Sedarmayanti Shandhi Abdulrahman Sobarna Kartamihardja Solhanhudi Sri Dati Octaviani Sri Rochani Sri Rochani Mulyani Sumeidi Kadarisman Sumeidi Kadarisman Suwanto Suwanto Syamsul Bahri Syamsul Bahri Tapianus Topo Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Theodora Dona Mila Tri Utami Turmudhi, Anis Uliana Nur Melin Verolla Ayu Pradita Vip Paramarta Vip Paramarta Vip Paramarta Vip Paramarta, Sobarna Kartamihardja Vip Paramata Vivi Avionica Widjadjanti Oetojo Widjadjanti Oetojo Widjajanti Utojo Widjajanti Utoyo Y. Ony Djogo Yessica Febriany Yuan Badrianto Yuana Indrawati Supriyadi Yuarini Wahyu Pertiwi Yuki Kustian Yuli Santika Magdalena Yuliarti Pasau Yuyun Yuniarsih Zaenal Aripin