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THE EFFECT OF PRICE, PRODUCT QUALITY, SERVICE QUALITY, AND PROMOTION ON CUSTOMER LOYALTY OF SNOWHITE SKINCARE GRAND DEVINA BEAUTY CLINIC MALANG REGENCY Tri Karahmawati; Kosasih; Ayu Laili Rahmiyati
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 9 (2024): KISA INSTITUE : August 2024
Publisher : PT. Kreatif Indonesia Satu

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Abstract

Background: Physical beauty has become a critical aspect for many women, driven by global trends and cultural influences. The demand for high-quality beauty services has led to increased competition among beauty clinics. Understanding factors that influence customer loyalty is crucial for clinics to maintain competitiveness. Aims: This study investigates the impact of price, product quality, service quality, and promotion on customer loyalty at Snowhite Skincare Clinic in Grand Devina, Malang. Research Method: A quantitative approach was used with a sample of 80 respondents selected from a total population of 100 Snowhite Skincare customers in Malang during October and November 2023. Data were collected using questionnaires, and secondary data were sourced from company records and industry analyses. Validity, reliability, and classical assumption tests were performed, followed by descriptive and verification analyses using multiple correlation techniques to examine the relationships between independent variables (price, product quality, service quality, promotion) and the dependent variable (customer loyalty). Results and Conclusion: The study found that price, product quality, service quality, and promotion significantly and positively affect customer loyalty. Improvements in these areas are linked to increased customer loyalty. Among the variables, product quality had the highest impact on loyalty. The findings suggest that Snowhite Skincare should enhance all four factors to boost customer satisfaction and loyalty effectively.   Contribution: This research provides valuable insights for beauty clinic managers in designing effective marketing strategies to improve customer retention and clinic competitiveness.
Analisis Manajemen Pengetahuan dan Inovasi Layanan terhadap Efektifitas di Klinik Azizah Medika Bandar Lampung Eliza Techa Fattima; Vip Paramarta; Taufan Nugroho; Farida Yuliaty; Kosasih Kosasih
Jurnal Simki Economic Vol 9 No 2 (2026): Volume 9 Nomor 2 Tahun 2026
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/jse.v9i2.1568

Abstract

Efektivitas pelayanan kesehatan di klinik sangat dipengaruhi oleh kemampuan organisasi dalam mengelola pengetahuan dan menerapkan inovasi layanan. Klinik yang mampu mengoptimalkan manajemen pengetahuan dan inovasi layanan cenderung memberikan pelayanan yang lebih efisien, konsisten, dan berkualitas. Penelitian ini bertujuan untuk mengetahui penerapan manajemen pengetahuan, inovasi layanan, serta efektivitas pelayanan, sekaligus menganalisis pengaruh manajemen pengetahuan dan inovasi layanan terhadap efektivitas pelayanan di Klinik Azizah Medika Bandar Lampung. Penelitian menggunakan pendekatan kuantitatif dengan desain survei. Populasi penelitian adalah seluruh tenaga kesehatan di Klinik Azizah Medika sebanyak 40 orang dengan teknik total sampel jenuh. Data dikumpulkan menggunakan kuesioner tertutup dan dianalisis melalui statistik deskriptif, korelasi Pearson, serta regresi linier berganda dengan uji t, uji F, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa penerapan manajemen pengetahuan berada pada kategori baik, dan sebagian besar responden menilai efektivitas pelayanan tergolong efektif. Analisis regresi menunjukkan bahwa manajemen pengetahuan dan inovasi layanan berpengaruh positif dan signifikan terhadap efektivitas pelayanan. Secara simultan, kedua variabel berpengaruh signifikan dengan kontribusi sebesar 78,9%. Penguatan manajemen pengetahuan dan pengembangan inovasi layanan menjadi strategi penting dalam meningkatkan kualitas dan efektivitas pelayanan kesehatan.
Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Pasien di Klinik Azizah Medika Bandar Lampung Tania Tamara; Vip Paramarta; Taufan Nugroho; Etty Sofia; Kosasih Kosasih
Jurnal Simki Economic Vol 9 No 2 (2026): Volume 9 Nomor 2 Tahun 2026
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/jse.v9i2.1595

Abstract

Kepuasan pasien merupakan indikator penting dalam menilai mutu pelayanan kesehatan, khususnya pada pelayanan rawat jalan. Penelitian ini bertujuan untuk mengetahui gambaran reliability, responsiveness, assurance, tangible, empathy, dan kepuasan pasien rawat jalan serta menganalisis pengaruh masing-masing dimensi kualitas pelayanan dan pengaruhnya secara simultan terhadap kepuasan pasien rawat jalan di Klinik Azizah Medika Bandar Lampung.Penelitian ini menggunakan metode kuantitatif dengan desain penelitian analitik dan pendekatan cross sectional. Populasi dalam penelitian ini adalah seluruh pasien rawat jalan di Klinik Azizah Medika Bandar Lampung. Data dikumpulkan menggunakan kuesioner dan dianalisis secara univariat dan bivariat menggunakan uji korelasi Pearson, serta analisis multivariat dengan regresi linier berganda. Hasil penelitian menunjukkan bahwa sebagian besar responden menilai kualitas pelayanan berada pada kategori baik, serta tingkat kepuasan pasien rawat jalan juga tergolong baik. Uji korelasi Pearson menunjukkan adanya hubungan yang positif antara masing-masing dimensi kualitas pelayanan dengan kepuasan pasien. Secara simultan kelima dimensi kualitas pelayanan berpengaruh signifikan terhadap kepuasan pasien rawat jalan. Kesimpulan penelitian ini adalah kualitas pelayanan yang meliputi reliability, responsiveness, assurance, tangible dan empathy memiliki pengaruh terhadap kepuasan pasien rawat jalan di Klinik Azizah Medika Bandar Lampung. Peningkatan mutu pelayanan pada seluruh dimensi tersebut perlu terus dilakukan guna meningkatkan kepuasan dan loyalitas pasien.
Perbedaan Tingkat Stres Antara Perawat Instalasi Gawat Darurat dan Perawat Intensive Care Unit Umum di RSU Santo Antonius Kota Pontianak Elnisa Asritamara; Vip Paramarta; Kosasih Kosasih
Jurnal Ners Vol. 10 No. 3 (2026): JULI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i3.59985

Abstract

Stress is a physical and emotional response of the body triggered by various sources of pressure. This condition is commonly experienced by healthcare workers in hospital settings, particularly nurses assigned to the Emergency Department (ED) and General Intensive Care Unit (ICU). Occupational stress among nurses may stem from excessive workloads, difficulties in communicating with fellow staff, challenges in managing critically ill patients, insufficient personal preparedness, uncertainty in clinical decision-making regarding medication, and problems arising from patients or their families. The level of work-related stress experienced by nurses can be classified into three categories: low, moderate, and high. This study aimed to determine whether a significant difference exists in stress levels between ED nurses and General ICU nurses at Santo Antonius General Hospital in Pontianak. An observational analytic method with a cross-sectional design was employed, with ED and General ICU nurses as the independent variables and stress level as the dependent variable. A total of 27 ED nurses and 31 ICU nurses were selected as research subjects using purposive sampling based on predetermined inclusion and exclusion criteria. The Mann-Whitney test conducted using SPSS 20.0 showed ρ value = 0,21, indicating that there was no statistically significant difference in stress levels between ED nurses and General ICU nurses at Santo Antonius General Hospital in Pontianak. Based on these findings, this study recommends that both ED and General ICU nurses implement appropriate stress management strategies to minimize the impact of occupational stress. Keywords: stress level, emergency department nurses, General ICU nurses, hospital.
The Impact of Open Disclosure Implementation Following Patient Safety Incidents on Patient Trust and The Potential Medical Disputes in Hospitals: A Systematic Literature Review I Putu Oka Yudaswara Pande; Farida Yuliaty; Kosasih Kosasih
Jurnal Ners Vol. 10 No. 3 (2026): JULI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i3.61068

Abstract

Patient safety incidents remain a major concern in hospital services because they may affect clinical outcomes and public trust. Open disclosure is increasingly recognized as an ethical and communication-based response after patient safety incidents, yet its implementation remains inconsistent across healthcare settings. This study aimed to examine the concept and implementation of open disclosure, its relationship with patient trust, and its role in reducing medical disputes, complaints, and patient conflicts. This systematic literature review was conducted using Scopus, PubMed, and Google Scholar. The target population was peer-reviewed studies on open disclosure in healthcare contexts. Studies were selected through systematic searching and PRISMA-based eligibility screening using the keywords “open disclosure” AND “patient safety”. From 563 identified documents, 14 studies published between 2021 and 2026 met the inclusion criteria. The independent variable was open disclosure, while the dependent variables were patient trust, complaints, conflict resolution, medical disputes, and patient responses. Data were measured through structured extraction based on PICO and eligibility criteria, then analyzed using narrative synthesis. Among the 14 included studies, 6 were qualitative, 4 cross-sectional, 2 mixed-method, 1 quasi-experimental, and 1 retrospective observational. Most studies were conducted in Australia (n=3), followed by Ireland and multi-country studies (n=2 each). Open disclosure supported patient trust through honest, timely, empathetic communication, apology, and patient or family involvement. Full disclosure increased forgiveness (P<0.010), while partial and full disclosure increased intention to return for treatment (P<0.050). Complaints increased by 4.2% (p<0.010), whereas medicolegal cases decreased (CAGR=4.8%; p<0.050), with 88.6% resolved without legal proceedings. Open disclosure is an important hospital response strategy for restoring patient trust and reducing escalation of medical disputes. Its effectiveness depends on structured implementation, non-punitive culture, and healthcare professionals’ communication competence.
Peran Keluarga Dalam Meningkatkan Motivasi Kerja di PT Pertamina EP Sangatta Yudhistira Anugerah Pratama; Louisiani Mansoni Isnajati; Farida Yuliaty; Kosasih Kosasih
TECHNO-SOCIO EKONOMIKA Vol 18 No 2 (2025): Jurnal Techno-Socio Ekonomika - Oktober
Publisher : LPPM Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/techno.2025.18.2.2943

Abstract

This study aims to analyze the role of family in increasing the work motivation of Pertamina Exploration and Production of Sangatta's employees which covers four dimensions, namely education, protection, affection, and economy. This study used a quantitative descriptive approach using slovin in determining the number of respondents. The results showed that the role of the family of Pertamina Exploration and Production of Sangatta's employees has been carried out well. This can be seen from the total respondent's answer score is 3,968. However, to optimize the increase in employee motivation, researchers suggest that families apply protection and economic as optimally as possible.
THE EFFECT OF TRANSFORMATIONAL LEADERSHIP AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE WITH ORGANIZATIONAL COMMITMENT AS A MODERATING VARIABLE Mochammad Ghalib Fikhrin; Vip Paramarta; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 7 (2026): JUNE
Publisher : RADJA PUBLIKA

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Abstract

This study examines the effect of transformational leadership and work environment on employee performance, with organizational commitment as a moderating variable, at Wellness Center Yakes Telkom West Java. The topic is relevant because health-service organizations require consistent, responsive, and service-oriented employee performance. This research adopted a quantitative explanatory design. The population comprised all 80 employees of Wellness Center Yakes Telkom West Java, and the entire population was used as the sample through total sampling. Data were collected using a Likert-scale questionnaire and analyzed through descriptive statistics, validity testing, reliability testing, classical assumption testing, and Moderated Regression Analysis. The findings reveal that transformational leadership has a positive and significant effect on employee performance. The work environment also has a positive and significant effect on employee performance. Organizational commitment has a positive and significant effect on employee performance. The moderation analysis confirms that organizational commitment strengthens the effect of transformational leadership on employee performance and strengthens the effect of the work environment on employee performance. These results indicate that improving employee performance requires an integrated managerial approach that combines transformational leadership, a conducive work environment, and sustained organizational commitment
Analisis Medication Error pada Fase Prescribing, Transcribing dan Dispensing yang Berpengaruh terhadap Keselamatan Pasien di Instalasi Farmasi Rawat Jalan RSU Marina Permata Tanah Bumbu Kalimantan Selatan Siti Darmiani; Farida Yuliaty; Etty Sofia MA; Vip Paramarta; Kosasih Kosasih
Malahayati Nursing Journal Vol 8, No 8 (2026): Volume 8 Nomor 8 (2026)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v8i8.25516

Abstract

ABSTRACT Medication error significantly affects patient safety and the quality of pharmaceutical services. This study examined the impact of errors in the prescribing, transcribing, and dispensing phases on patient safety at the Outpatient Pharmacy of Marina Permata Hospital, Tanah Bumbu. A quantitative design with multiple linear regression was applied to assess both partial and simultaneous effects.  The results showed that all three phases significantly influenced patient safety, with dispensing identified as the most dominant factor. Simultaneous analysis also confirmed a significant combined effect. The Adjusted R² value of 0.438 indicates that 43.8% of the variation in patient safety was explained by the three phases of medication error. These findings highlight that errors throughout the medication use process contribute to patient safety risks. Strengthening prescription accuracy, verification procedures, and dispensing practices is therefore essential to reduce medication errors and enhance patient safety. Keywords: Medication Error, Prescribing, Transcribing, Dispensing, Patient Safety.  ABSTRAK Kesalahan pengobatan (*medication error*) berdampak signifikan terhadap keselamatan pasien dan mutu pelayanan kefarmasian. Penelitian ini mengkaji dampak kesalahan pada tahap penulisan resep (*prescribing*), penyalinan resep (*transcribing*), dan penyiapan serta penyerahan obat (*dispensing*) terhadap keselamatan pasien di Instalasi Farmasi Rawat Jalan Rumah Sakit Marina Permata, Tanah Bumbu. Desain kuantitatif dengan analisis regresi linear berganda digunakan untuk menilai pengaruh baik secara parsial maupun simultan. Hasil penelitian menunjukkan bahwa ketiga tahap tersebut berpengaruh signifikan terhadap keselamatan pasien, dengan tahap penyiapan dan penyerahan obat (*dispensing*) teridentifikasi sebagai faktor yang paling dominan. Analisis simultan juga mengonfirmasi adanya pengaruh gabungan yang signifikan. Nilai *Adjusted R²* sebesar 0,438 menunjukkan bahwa 43,8% variasi dalam keselamatan pasien dijelaskan oleh ketiga tahap kesalahan pengobatan tersebut. Temuan ini menegaskan bahwa kesalahan di sepanjang proses penggunaan obat berkontribusi terhadap risiko keselamatan pasien. Oleh karena itu, peningkatan akurasi penulisan resep, prosedur verifikasi, dan praktik penyiapan serta penyerahan obat sangat penting dilakukan untuk mengurangi kesalahan pengobatan dan meningkatkan keselamatan pasien. Kata Kunci: Kesalahan Pengobatan, Penulisan Resep, Penyalinan Resep, Penyiapan dan Penyerahan Obat, Dispensing, Keselamatan Pasien.
Analysis of the Efficiency of Hospital X Services Based on Electronic Medical Records: Systematic Literature Review, PRISMA, and Vosviewer Kosasih Kosasih; Desi Septiani; Widya Anggraini; Fitri Handayani; Ali Yusran Afrizal; Vip Paramarta
Advances in Human Resource Management Research Vol. 4 No. 1 (2026): October - January
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ahrmr.v4i1.790

Abstract

Purpose: This study aims to analyze the efficiency of hospital services based on the implementation of Electronic Medical Records (EMR), particularly in improving operational performance and service quality within healthcare organizations. Research Method: The study employs a Systematic Literature Review (SLR) based on the PRISMA approach, combined with bibliometric analysis using VOSviewer. A total of 37 relevant articles published between 2020 and 2025 were systematically selected and analyzed to identify research trends and conceptual relationships. Results and Discussion: The findings indicate that EMR implementation significantly improves hospital service efficiency by reducing operational costs, enhancing clinical decision-making, and optimizing service processes. Bibliometric analysis reveals a shift in research trends toward digital integration, system interoperability, and the development of smart hospital systems, highlighting the growing importance of technology-driven healthcare management.   Implications: The study implies that achieving optimal efficiency through EMR requires strong organizational readiness, effective system integration, and continuous innovation. Policymakers and hospital management must adopt a holistic and data-driven approach to ensure sustainable improvements in healthcare service efficiency.
The Untiring Eye: Automated Visual Inspection System for the Electronics Industry Hendi Herlambang; Tri Ngudi Wiyatno; Zulfa Fitri Ikatrinasari; Uly Amrina; Kosasih Kosasih
Journal of Optimization System and Ergonomy Implementation Vol 3 No 02 (2025): Journal of Optimization System and Ergonomy Implementation
Publisher : Program Studi Teknik Industri S-1, Fakultas Teknik UPN Veteran Jakarta

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Abstract

To address the escalating complexity of modern quality standards, this study introduces an automated vision inspection system for terminals in electronic components. The system employs a conveyor driven by a stepper motor, a photo-sensor for distance measurement, positioning guides, a vision sensor for quality detection, a cylinder for product ejection, and a PLC for control. Through computer logic, the system accurately differentiates between normal and defective products, segregating the latter into a reject box. Operating at a rate of 60 units per minute, the system demonstrated exceptional performance, achieving 100% accuracy in both vision inspection and cylinder ejection, and a 97.5% success rate in product positioning. The results of this study indicate the great potential of automated inspection systems in improving the efficiency and accuracy of electronic component production processes.
Co-Authors A Andini Radisya Pratiwi Abdul Gani Sidqi Adhietya Widyaningrum Afira Febriani Afira Febriani Surya Wijaya Ageng Prasetia Agung Nugraha Ahmad Syakur Banafif Akmal Fauzi Yudistira Aldirafi Gani Ali Yusran Afrizal Almira Luthfiyanti Kosasih, Imas Siti Masitoh, Grace Angela Philips, Ida Ayu Triana Andityo Wahyu Juniarsyah Anggilia Yuliani Susanti Antonius Kurniawan Aris Mudiansyah Mudiansyah Asep Effendi Astsania Hikmah Alfath Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Lestari Nofiyanti Azhar Affandi Bambang Agus W Bambang Widarsono Bayu Kharisma Biller Panjaitan Bina Lauringga Andora Bona Ventura Feber Freitas Budyawan Herijanto Byan M Pratama Chevie Wirawan Cicik Khildar Rizqi Citra Salsabilla Cut Ita Erliana Dahlan Abdullah Dahrul Effendi Dea Erica Dean Joshua Dotulong Debie K. R. Kalalo Defi Irwansyah Deni Nurdyana Hadimin Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok Sunarsi Desi Septiani Devi Delvita Dian Prawibawa Dian Prawibawa Diana Damayanti Didin Saepudin Dimas Rifqi Dini Indriani Djogo, Ony Dyah Kusuma Arnovita Eatmiati Ariska Eddi Supriadi Edi Kurnawan Eliza Techa Fattima Elnisa Asritamara Enung Susilawati Erika Nurmartiani Erlangga, Heri Erniaty Beddu Ester Krisdayanti Etty Sofia Etty Sofia Etty Sofia MA Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Fajar Wahyudi Farida Yulianty Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Firda Nur Laila Firda Nur Laila Firman Perkasa Yudha Fitri Handayani Fitri Rezeki Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fransiska Carmelia Subeno Grace Angela Philips Haddan D Haddan Dongoran Haiqal Faddel Muhammad Harto Necsen Linelejan Hayun Setiawan Hendi Herlambang Hendri Andrian Herisa Rahmasari Hersusetiyati Hersusetiyati Heru Atmoko I Gusti Nyoman Trianantha Jaya I Ketut Dian Lanang Triana I Ketut Dian Lanang Triana I Made Wira I Putu Oka Yudaswara Pande Ida Ayu Laksmi Arnita Utari Ida Ayu Triana Imas Siti Masitoh Ince Rosmini Indri Lestari Ine Aprianti Irawan Sugoro Istahara Ittang Somba Iyad Abdallah Al- Shreifeen Jeanny Kathleen Hartini Kahpi, Heri Sapari Kika Nawang Wulan Komara, Erwan Leony Martila Lia Mulyawati Lie Anto Loso Judijanto Louisiani Mansoni Isnajati M Ahmed M Khoerudin M. Rizqi Padma Negara Maria Shintya Dewi Mariati Mariati Marissa Grace Haque Marissa Grace Haque Megandhi Gusti Wardhana Mochammad Ghalib Fikhrin Mona Fandani Mutmainnah Mutmainnah Myra Cahyati Ni Desak Made Santi Diwyarthi Ni Kadek Sucahyaningsih Ni Putu Emy Darma Yanti Ni Wayan Eka Arimas Nina Risnawaty Norikazu Suzuki Nova Karlina Novi Elprina Nur Widyana Fajrin Nurhaeni Sikki Nurjaya Nurjaya Pandu Lesmana Paramita Paramita Penty Yuni Priyanda Raden Roro Vemmi Kesumadewi Rahadian Malik Rahadian Malik Rahadian Malik Rahardian Malik Ranita Rizky Putri Regina Tirza Maindoka Rendi Maulana Retno Arienta Sari Ricky Agusiady Ridwan Ridwan Rivaldi Febrian Rizki Tomi Resna Suhendar Ronaldo Panggabean Rony Edward Utama Rosalina Cesilia Rukhiyat Rukhiyat Sayidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Rulia Rulia Ruriyansi Ruth Haryanti Santi Rimadias Santi Sandra Sedarmayanti Sedarmayanti Shandhi Abdulrahman Siti Darmiani Sobarna Kartamihardja Solhanhudi Sri Dati Octaviani Sri Rochani Sri Rochani Mulyani Sumeidi Kadarisman Sumeidi Kadarisman Suwanto Suwanto Syahidin, Rukhiyat Syamsul Bahri Syamsul Bahri Tania Tamara Tapianus Topo Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Theodora Dona Mila Tri Karahmawati Tri Ngudi Wiyatno Tri Utami Turmudhi, Anis Uliana Nur Melin Uly Amrina Verolla Ayu Pradita Vip Paramarta Vip Paramarta Vip Paramarta Vip Paramarta, Sobarna Kartamihardja Vip Paramata Vivi Avionica Widjadjanti Oetojo Widjadjanti Oetojo Widjajanti Utojo Widjajanti Utoyo Widya Anggraini Y. Ony Djogo Yessica Febriany Yuan Badrianto Yuana Indrawati Supriyadi Yuarini Wahyu Pertiwi Yudhistira Anugerah Pratama Yuki Kustian Yuli Santika Magdalena Yuliarti Pasau Yuyun Yuniarsih Zaenal Aripin Zulfa Fitri Ikatrinasari