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THE IMPACT OF DIGITAL RESILIENCE ON EMPLOYEE PERFORMANCE: THE MEDIATING ROLE OF WORKFORCE AGILITY AMONG HOSPITAL EMPLOYEES Adhietya Widyaningrum; Kosasih; Vip Paramarta
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 5 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21389492

Abstract

The rapid advancement of digital transformation in healthcare organizations has increased the need for employees to adapt to technological changes while maintaining high levels of performance. In this context, digital resilience and workforce agility have emerged as critical capabilities that enable employees to effectively respond to dynamic and technology-driven work environments. This study aims to examine the impact of digital resilience on employee performance and investigate the mediating role of workforce agility among hospital employees. This research employed a quantitative approach using an explanatory survey design. Data were collected from 100 employees of Hospital X through a structured questionnaire distributed to employees who actively utilized digital systems in their daily work activities. The collected data were analyzed using validity and reliability tests, classical assumption tests, multiple linear regression analysis, F-test, t-test, coefficient of determination (R²), and mediation analysis using the Sobel Test. Statistical analysis was conducted using SPSS version 26. The study concludes that Digital Resilience and Workforce Agility are important determinants of Employee Performance in healthcare organizations. Strengthening employees' digital adaptability and agility can contribute to improved workforce effectiveness and support the successful implementation of digital transformation initiatives in hospitals. These findings provide valuable insights for hospital management in designing strategies aimed at enhancing employee capabilities and organizational performance in the digital era.
THE EFFECT OF PSYCHOLOGICAL SAFETY ON INNOVATIVE WORK BEHAVIOR THROUGH DIGITAL COLLABORATION AMONG HEALTHCARE WORKERS IN HOSPITALS Dea Erica; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 5 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21389650

Abstract

Innovation has become a critical capability for healthcare organizations seeking to improve service quality, patient safety, and operational efficiency. Healthcare workers are expected to continuously develop and implement innovative solutions to address increasingly complex healthcare challenges. However, innovation is influenced by various organizational factors, including psychological safety and digital collaboration. This study aimed to examine the effect of Psychological Safety on Innovative Work Behavior through Digital Collaboration among healthcare workers at Hospital X. This study employed a quantitative research approach using a cross-sectional survey design. Data were collected from 200 healthcare workers, including physicians, nurses, pharmacists, laboratory personnel, and other healthcare professionals at Hospital X. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Psychological Safety was treated as the independent variable, Digital Collaboration as the mediating variable, and Innovative Work Behavior as the dependent variable. The study concludes that psychological safety and digital collaboration are important drivers of innovation among healthcare workers. Hospitals should therefore foster supportive work environments that encourage open communication, trust, and active participation while simultaneously strengthening digital collaboration capabilities.
THE INFLUENCE OF JOB CRAFTING ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR: THE MEDIATING ROLE OF MEANINGFUL WORK AMONG HOSPITAL EMPLOYEES Indri Lestari; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 5 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21389720

Abstract

This study aims to examine the influence of Job Crafting on Organizational Citizenship Behavior (OCB) through the mediating role of Meaningful Work among hospital employees. In the healthcare sector, employees are required not only to perform their formal responsibilities but also demonstrate voluntary behaviors that support teamwork, organizational effectiveness, and service quality. Job Crafting represents employees’ proactive efforts to modify and optimize their work experiences, while Meaningful Work reflects employees’ perceptions of purpose, significance, and value in their jobs. This study applies a quantitative approach using a cross-sectional survey design involving hospital employees. Data were collected through questionnaires measuring Job Crafting, Meaningful Work, and Organizational Citizenship Behavior using a Likert scale. The data were analyzed using validity and reliability tests, classical assumption tests, multiple linear regression analysis, and mediation analysis. The results indicate that Job Crafting has a positive and significant effect on Organizational Citizenship Behavior. Meaningful Work also has a positive and significant effect on Organizational Citizenship Behavior, demonstrating that employees who perceive greater meaning in their work are more likely to engage in voluntary behaviors that support the organization. Furthermore, the regression model shows that Job Crafting and Meaningful Work simultaneously contribute significantly to explaining variations in Organizational Citizenship Behavior among hospital employees.
Clinical Pathway Compliance, Length of Stay, and Cost Efficiency among Inpatients at Marsudi Waluyo Hospital Dian Prawibawa; Farida Yuliaty; Etty Sofia Mariati Asnar; Vip Paramarta; Kosasih Kosasih; Fitriana Fitriana
Journal of Mathematics Instruction, Social Research and Opinion Vol. 5 No. 3 (2026): September
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/misro.v5i3.1800

Abstract

Hospitals are under increasing pressure to improve service quality while maintaining financial sustainability under Indonesia’s National Health Insurance (JKN) reimbursement system. Clinical Pathway (CP) implementation and Length of Stay (LOS) are considered important strategies for improving cost efficiency, yet their financial impact remains inconsistent across healthcare settings. Previous studies have primarily examined the influence of Clinical Pathway implementation on service quality or Length of Stay separately. In contrast, evidence regarding the combined effects of Clinical Pathway compliance and Length of Stay on hospital cost efficiency, particularly in Type D hospitals, remains limited. This study aimed to analyse the effects of Clinical Pathway compliance and Length of Stay on cost efficiency among inpatients at Marsudi Waluyo Hospital, Malang Regency, using Gross Profit Margin (GPM) as the indicator of cost efficiency. A quantitative study with an observational, analytic, and retrospective design was conducted using secondary data from medical records, Clinical Pathway forms, hospital information systems, billing records, and casemix data. The study included 361 inpatient care episodes selected through total sampling. Multiple linear regression was employed to examine the relationships among variables, and bootstrap analysis with 1,000 resamples was applied to enhance the robustness of the estimates. Clinical Pathway compliance significantly affected Gross Profit Margin (β = −0.341, p = 0.029), while Length of Stay also showed a significant negative effect (β = −10.385, p < 0.001). Simultaneously, both variables significantly influenced Gross Profit Margin (F = 30.800, p < 0.001), explaining 14.7% of its variance (R² = 0.147). Length of Stay demonstrated a stronger influence on cost efficiency. This study also contributes empirical evidence on hospital cost efficiency in a Type D hospital and provides practical guidance for hospital managers in developing evidence-based cost-control strategies.
Pengaruh Motivasi, Persepsi, Gaya Hidup dan Sikap Pasien Terhadap Keputusan Berobat di Klinik Harum Medika Binuang Kalimantan Selatan Yessica Febriany; Kosasih; Farida Yuliaty
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 1: November 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i1.5936

Abstract

Perilaku konsumen merupakan faktor yang penting yang dapat mempengaruhi proses keputusan konsumen untuk membeli atau mengkonsumsi produk dan jasa. pengambilan keputusan konsumen adalah proses pengintegrasian yang mengkombinasikan pengetahuan untuk mengevaluasi dua perilaku alternatif atau lebih, dan memilih salah satu di antaranya. Hasil dari proses pengintegrasian ini adalah suatu pilihan yang disajikan secara kognitif sebagai keinginan berperilaku. Penelitian ini bertujuan untuk mengetahui pengaruh motivasi, persepsi, gaya hidup dan sikap pasien baik secara simultan maupun parsial terhadap keputusan berobat di Klinik Harum Medika Binuang-Kalimantan Selatan. Dalam penelitian ini, sampel yang diambil sebanyak 100 responden. Peneliti menggunakan metode penelitian kuantitatif. Teknik yang digunakan dalam pengambilan sampel yaitu sampling insidental. Jenis data yang digunakan dalam penelitian ini adalah data primer. Teknik pengumpulan data menggunakan kuisioner. Teknik analisis data yang digunakan dalam penelitian ini adalah uji validitas, uji reliabiitas, uji asumsi klasik, regresi linear berganda dan uji hipotesis. Hasil dari penelitian menunjukkan bahwa motivasi, persepsi, gaya hidup dan sikap pasien berpengaruh postif dan signifikan secara parsial maupun simultan terhadap keputusan berobat di Klinik Harum Medika Binuang-Kalimantan Selatan.
The Impact of Digital Infrastructure on Creative Economy Growth in Indonesia Kosasih Kosasih
International Journal of Artificial Intelligence Research Vol 6, No 1.1 (2022)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.1.695

Abstract

Currently, creative economic growth is developing in Indonesia. One crucial element that needs to exist to be able to help the growth of this creative economy is the existence of developments in digital infrastructure. This research then looks at how digital infrastructure can impact the growth of the creative economy in Indonesia. This research will be carried out using a qualitative approach. The data used in this research comes from the results of previous research or studies that are still relevant to this research. The results of this study then found that the creative economy can grow and develop as a result of the development of digital infrastructure. Therefore, the government’s role in improving digital infrastructure is essential so creative economy actors can grow better.
Comparison of Activity Based Costing Unit Costs and Retribution Tariffs for Routine Laboratory Tests Rivaldi Febrian; Ni Kadek Sucahyaningsih; I Ketut Dian Lanang Triana; Haddan Dongoran; Rukhiyat Syahidin; Ayu Laili Rahmiyati; Vip Paramarta; Kosasih Kosasih
Indonesian Journal of Global Health Research Vol. 8 No. 1 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i1.358

Abstract

Giri Emas Regional Hospital Laboratory has been applying local government retribution tariffs since 2023. With improvements in operational services and quality, along with the hospital's change in status, there is an increasing need for the implementation of competitive and strategic tariffs. Objective to identify the unit costs of routine laboratory tests using the Activity-Based Costing (ABC) method and compare them with the local government retribution tariffs in Buleleng Regency. Method: The research was conducted using a descriptive quantitative approach from secondary data on laboratory and management records on direct and indirect costs at Giri Emas Regional Hospital from November 1, 2023, to December 31, 2024. The unit cost calculations reveal that certain laboratory tests have significantly higher costs, such as direct bilirubin (IDR 177,951), triglycerides (IDR 174,955), and total bilirubin (IDR 162,541). In contrast, tests like HCG (IDR 38,972) and Widal (IDR 43,020) have the lowest unit costs. Statistically, the median unit cost at Giri Emas Regional Hospital  is higher than the local government retribution tariffs (median = 69,186 vs 44,000; U = 47, p < 0.01). Giri Emas Regional Hospital should conduct further evaluation of the differences between its unit costs and the retribution tariffs.
Exploring Nurses Self-Efficacy Regarding Nursing Competencies among Associate Nurses in Bali, Indonesia I Ketut Dian Lanang Triana; Vip Paramarta; Rukhiyat Syahidin; Farida Yuliaty; Kosasih Kosasih; Ni Putu Emy Darma Yanti
Indonesian Journal of Global Health Research Vol. 7 No. 6 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i6.361

Abstract

Nurses’ self-efficacy refers to their perception of their own capability to carry out specific tasks, which in turn can influence various aspects of practice aimed at delivering improved nursing care. This study aimed to identify and explore nurses’ self-efficacy in relation to nursing competencies and its predictors among nurses in Bali, Indonesia. This study employed a descriptive-analytical design involving 149 associate nurses choosen by purposive sampling. Data were collected using questionaires and Pearson’s correlation test is employed to examine the relationships between variables. This study found that nurses’ self-efficacy was influenced by their length of work experience. In addition, burnout syndrome, self-esteem, and grit were identified as significant predictors of nurses’ self-efficacy. This study implied that the nurses’ self-efficacy regarding nursing competencies could be improved as long as the nurses has their optimum personal characteristics as well as self-functionality. Thus, will affects their professional nursing competencies in order to improve better nursing outcomes.
ANALYSIS OF MOTIVATION AND PERCEPTION OF BECOMING A BANK CUSTOMER BETWEEN PARENTS (MOTHERS AND FATHERS) AND THEIR TEENAGE CHILDREN Zaenal Aripin; Kosasih; Vip Paramarta
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 1 (2023): Kisa Institute - December 2023
Publisher : PT. Kreatif Indonesia Satu

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Beckground: Perceptions and motivations to become a bank customer can be influenced by various factors, including age, experience and financial needs. Parents and teenagers have differences in life experiences, knowledge and financial priorities, which may affect how they perceive the importance of being a bank customer. This study will identify differences and similarities in motivations and perceptions between parents and adolescents in relation to becoming a bank customer. Aims: The aim of this study is to gain a better understanding of the factors that influence the motivations and perceptions of becoming a bank customer between parents (mothers and fathers) and their adolescent children. It also aims to explore the differences and similarities in their views towards becoming bank customers. Research Methods: This study used a qualitative approach with in-depth interviews as the data collection method. The research participants consisted of parents (mothers and fathers) and their teenage sons and daughters who are bank customers. Data obtained from the interviews were analyzed using an inductive approach to identify emerging themes and patterns related to their motivations and perceptions of becoming bank customers. Results and Conclusions: Data analysis revealed differences in the motivations and perceptions of becoming a bank customer between parents and their adolescent children. Parents tend to have more motivations related to financial security, long-term investment, and fulfilling family needs. Meanwhile, teenagers tend to have more motivations related to personal needs, money management skills, and financial independence. Colntributioln: This study colncludels that thel moltivatiolns and pelrcelptiolns olf belcolming a bank custolmelr diffelr beltweleln parelnts (molthelrs and fathelrs) and thelir telelnagel childreln. This diffelrelncel may bel duel tol diffelrelnt lifel elxpelrielncels, knolwleldgel, and financial priolritiels beltweleln thelsel twol grolups. This relselarch prolvidels uselful insights folr financial institutiolns in delsigning molrel elffelctivel markelting stratelgiels tol attract bolth grolups as bank custolmelrs.
STRATEGIES FOR MAINTAINING CUSTOMER SATISFACTION POST PRODUCT RECALL: SYNERGY OF SETTLEMENT, BRAND EQUITY, AND LEVEL OF SEVERITY Zaenal Aripin; Ricky Agusiady; Kosasih
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 3 (2024): Kisa Institute - February 2024
Publisher : PT. Kreatif Indonesia Satu

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The strategy of maintaining customer satisfaction after product withdrawal is a major concern for companies in the competitive business era. This research aims to investigate how completion synergy, brand equity, and product withdrawal severity interact in the context of strategies for maintaining customer satisfaction. The main objective of this research is to understand how completion synergy, brand equity, and severity of product withdrawal influence customer satisfaction after product withdrawal. In addition, this study also aims to explore effective strategies in managing various levels of product withdrawal severity. The research method used in this research is qualitative, using data obtained from related journals, articles and books. Qualitative data will be analyzed using an inductive approach to explore various aspects of strategies for maintaining customer satisfaction after product withdrawal. The research results show that completion synergy, brand equity, and the severity of product withdrawal interact with each other and influence customer satisfaction after product withdrawal. Companies that are able to provide holistic solutions, have strong brand equity, and respond appropriately to the severity of product recalls tend to have higher levels of customer satisfaction.
Co-Authors A Andini Radisya Pratiwi Abdul Gani Sidqi Adhietya Widyaningrum Afira Febriani Afira Febriani Surya Wijaya Ageng Prasetia Agung Nugraha Ahmad Syakur Banafif Akmal Fauzi Yudistira Aldirafi Gani Ali Yusran Afrizal Almira Luthfiyanti Kosasih, Imas Siti Masitoh, Grace Angela Philips, Ida Ayu Triana Andityo Wahyu Juniarsyah Anggilia Yuliani Susanti Antonius Kurniawan Aris Mudiansyah Mudiansyah Asep Effendi Astsania Hikmah Alfath Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Lestari Nofiyanti Azhar Affandi Bambang Agus W Bambang Widarsono Bayu Kharisma Biller Panjaitan Bina Lauringga Andora Bona Ventura Feber Freitas Budyawan Herijanto Byan M Pratama Chevie Wirawan Cicik Khildar Rizqi Citra Salsabilla Cut Ita Erliana Dahlan Abdullah Dahrul Effendi Dea Erica Dean Joshua Dotulong Debie K. R. Kalalo Defi Irwansyah Deni Nurdyana Hadimin Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok Sunarsi Desi Septiani Devi Delvita Dian Prawibawa Dian Prawibawa Diana Damayanti Didin Saepudin Dimas Rifqi Dini Indriani Djogo, Ony Dyah Kusuma Arnovita Eatmiati Ariska Eddi Supriadi Edi Kurnawan Eliza Techa Fattima Elnisa Asritamara Enung Susilawati Erika Nurmartiani Erlangga, Heri Erniaty Beddu Ester Krisdayanti Etty Sofia Etty Sofia Etty Sofia MA Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Fajar Wahyudi Farida Yulianty Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Firda Nur Laila Firda Nur Laila Firman Perkasa Yudha Fitri Handayani Fitri Rezeki Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fransiska Carmelia Subeno Grace Angela Philips Haddan D Haddan Dongoran Haiqal Faddel Muhammad Harto Necsen Linelejan Hayun Setiawan Hendi Herlambang Hendri Andrian Herisa Rahmasari Hersusetiyati Hersusetiyati Heru Atmoko I Gusti Nyoman Trianantha Jaya I Ketut Dian Lanang Triana I Ketut Dian Lanang Triana I Made Wira I Putu Oka Yudaswara Pande Ida Ayu Laksmi Arnita Utari Ida Ayu Triana Imas Siti Masitoh Ince Rosmini Indri Lestari Ine Aprianti Irawan Sugoro Istahara Ittang Somba Iyad Abdallah Al- Shreifeen Jeanny Kathleen Hartini Kahpi, Heri Sapari Kika Nawang Wulan Komara, Erwan Leony Martila Lia Mulyawati Lie Anto Loso Judijanto Louisiani Mansoni Isnajati M Ahmed M Khoerudin M. Rizqi Padma Negara Maria Shintya Dewi Mariati Mariati Marissa Grace Haque Marissa Grace Haque Megandhi Gusti Wardhana Mochammad Ghalib Fikhrin Mona Fandani Mutmainnah Mutmainnah Myra Cahyati Ni Desak Made Santi Diwyarthi Ni Kadek Sucahyaningsih Ni Putu Emy Darma Yanti Ni Wayan Eka Arimas Nina Risnawaty Norikazu Suzuki Nova Karlina Novi Elprina Nur Widyana Fajrin Nurhaeni Sikki Nurjaya Nurjaya Pandu Lesmana Paramita Paramita Penty Yuni Priyanda Raden Roro Vemmi Kesumadewi Rahadian Malik Rahadian Malik Rahadian Malik Rahardian Malik Ranita Rizky Putri Regina Tirza Maindoka Rendi Maulana Retno Arienta Sari Ricky Agusiady Ridwan Ridwan Rivaldi Febrian Rizki Tomi Resna Suhendar Ronaldo Panggabean Rony Edward Utama Rosalina Cesilia Rukhiyat Rukhiyat Sayidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Rulia Rulia Ruriyansi Ruth Haryanti Santi Rimadias Santi Sandra Sedarmayanti Sedarmayanti Shandhi Abdulrahman Siti Darmiani Sobarna Kartamihardja Solhanhudi Sri Dati Octaviani Sri Rochani Sri Rochani Mulyani Sumeidi Kadarisman Sumeidi Kadarisman Suwanto Suwanto Syahidin, Rukhiyat Syamsul Bahri Syamsul Bahri Tania Tamara Tapianus Topo Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Theodora Dona Mila Tri Karahmawati Tri Ngudi Wiyatno Tri Utami Turmudhi, Anis Uliana Nur Melin Uly Amrina Verolla Ayu Pradita Vip Paramarta Vip Paramarta Vip Paramarta Vip Paramarta, Sobarna Kartamihardja Vip Paramata Vivi Avionica Widjadjanti Oetojo Widjadjanti Oetojo Widjajanti Utojo Widjajanti Utoyo Widya Anggraini Y. Ony Djogo Yessica Febriany Yuan Badrianto Yuana Indrawati Supriyadi Yuarini Wahyu Pertiwi Yudhistira Anugerah Pratama Yuki Kustian Yuli Santika Magdalena Yuliarti Pasau Yuyun Yuniarsih Zaenal Aripin Zulfa Fitri Ikatrinasari