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All Journal Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research Jurnal EMT KITA Edumaspul: Jurnal Pendidikan Jurnal Manajemen Bisnis Krisnadwipayana Jurnal Informasi dan Teknologi International Journal of Economics Development Research (IJEDR) Jurnal Akuntansi dan Bisnis Krisnadwipayana International Journal of Engineering, Science and Information Technology Jurnal Pengabdian kepada Masyarakat Jurnal Ekonomi dan Industri Fakultas Ekonomi Universitas Krisnadwipayana International Journal of Education, Social Studies, And Management (IJESSM) Unram Journal of Community Service (UJCS) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Journal of Innovation Research and Knowledge Jurnal Sistim Informasi dan Teknologi Journal of Social Commerce E-Amal: Jurnal Pengabdian Kepada Masyarakat
Donny Dharmawan
Fakultas Ekonomi Universitas Krisnadwipayana
Agriculture, Biological Sciences & Forestry Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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The Influence of Intention To Use Digital Wallet Applications, E-Service Quality And Trust on Consumer Satisfaction Toward Digital Payment Applications Apriliani, Rina; Prakoso, Teguh; Rustaman, Dede; Dharmawan, Donny; Wildan Nuryanto, Uli
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i1.485

Abstract

This research aims to see whether there is an influence between electronic service quality and trust on the decision to use electronic money services and its impact on consumer satisfaction. The population in this study is all people who use electronic money. This study's sample strategy makes use of a probability sampling process. The method of choice is straightforward random sampling. The sample for this study will consist of 100 respondents in total. Questionnaires and literature reviews were the modalities of data gathering employed in this study. The chosen method of research for this study will be quantitative research. The research methodology employed in this study is path analysis. The following conclusions were drawn from the analysis's findings: first, the e-service quality variable directly influences judgments. The trust factor is similar in that it likewise directly affects choices. Second, factors related to e-service quality and trust have a big impact on judgments at the same time. Third, decision variables, trust, and the quality of e-services all have a direct impact on customer happiness. Fourth, customer happiness is significantly impacted by decision variables, e-service quality, and trust all at the same time. Fifth, through decisions to utilize e-money services, there is an indirect relationship between e-service quality and trust and consumer happiness. Therefore, the quality of electronic services, the level of consumer trust, and purchasing decisions significantly shape consumer satisfaction, both directly and through indirect influences. These results provide an in-depth look at the factors influencing consumer decisions and satisfaction in the context of e-services.
Application of The Rapid Application Development Method to Develop a Decision Support System for Employee Performance Assessment in a State-Owned Electricity Company Fermica Iskandar, Merissa; Dharmawan, Donny; Kusnady, Diding; Sintesa, Nika; Arijanti, Susi
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i1.486

Abstract

This study aims to create a decision support system for employee performance evaluation that will help managers choose qualified applicants for advancement. In this study, observation, interviews, and literature review were employed as data collection techniques. RAD is the system development methodology that the author used in this study. Black box testing is used for testing. The following conclusions were drawn from the research's findings: first, it created a helpful decision support system that helped managers judge employee promotions by giving them more objectivity. This system helps managers make more accurate and equitable promotion decisions by offering rewards for evaluating employee performance. Second, this research contributes to the field by developing a decision support system visually representing employee performance metrics using graphs. Using the MFEP and MPE methods in the system provides a clear and easy-to-understand picture of employee performance. With graphs, managers can quickly and efficiently evaluate employee performance data, facilitating decision-making.
Application of The End User Computing Satisfaction Method to Analyze User Satisfaction Toward the Quality of Mobile Banking Services Sudirjo, Frans; Ekasari, Silvia; Hendayani, Nenden; Dharmawan, Donny; Launtu, Ansir
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i1.490

Abstract

This research aims to find out how to analyze user satisfaction with the quality of mobile banking application services using the end-user computing satisfaction model. This research adopts a quantitative approach. Use of questionnaires as a data collection tool. Sampling was done using the purposive sampling technique, with a sample size of 100 respondents. Researchers conducted demographic, outer, and inner model analyses using the PLS-SEM approach via Smart-PLS. This research indicates that most mobile banking application users were satisfied with their overall use. The four hypotheses proposed, namely ease of use, perceived usefulness, and timeliness, were all accepted with solid evidence. The results of hypothesis testing show that three hypotheses have a highly significant influence on user satisfaction, namely H5 (perceived usefulness), H4 (format), and H3 (ease of use). These factors, such as user-perceived usefulness, format quality, and ease of use, provide a positive experience for users to feel satisfied with the application. However, two hypotheses are not accepted, indicating that the accuracy variable (accuracy) and content variable (content) do not significantly influence user satisfaction. The purpose of adding the perceived usefulness variable to this research is to obtain information about how practical the application is for users, and the results of the t-test show that this variable has a significant relationship with user satisfaction.
Application of Rapid Application Development Method in Designing a Knowledge Management System to Improve Employee Performance in National Construction Company Yumhi, Yumhi; Dharmawan, Donny; Desty Febrian, Wenny; Sutisna, Ade Jaya; Syahribulan
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i1.491

Abstract

This research aims to learn how to create and implement a web-based knowledge management system to enhance worker productivity. This study uses literature reviews, interviews, and observation to collect data. The system development methodology used in the research was called Rapid Application Development (RAD). The study's findings suggest that knowledge management and documentation have significantly benefited from this research. The employee knowledge documentation process can be centrally and methodically recorded thanks to implementing the knowledge management system (KMS) used in this study. This improves the efficiency of the time spent conducting knowledge searches. The findings of this study allow staff members to log into the system directly. This technology will enable employees to organize, store, and transfer knowledge effectively. In line with the established key performance indicators (KPIs), having a knowledge management system improves employee performance overall. Employees can access knowledge from anywhere with flexibility when a web-based knowledge management system is implemented, thanks to MySQL database storage and PHP programming. Workers have access to and can contribute to the organization's information, which encourages high flexibility and supports worker mobility. In general, it is intended that the creation of this knowledge management system will serve as a valuable means of advancing knowledge management. Implementing this system is expected to increase employee productivity and performance while optimizing the use of knowledge owned by the company.
Analysis of The Influence of User Experience and Feature Functionality on Customers' E-Loyalty of Online Travel Service Application Traveloka Dharmawan, Donny
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i1.500

Abstract

This study aims to examine how hedonic and utilitarian characteristics affect calculative commitment, flow experience, and e-loyalty. This study employs a cross-sectional design and descriptive research methodology. Customers who live in Indonesia and have utilized travel agency websites to make online hotel reservations make up the study's demographic. This study combined a judicial sampling strategy with a non-probability sampling method. There were 100 samples used in this investigation. A questionnaire was used to obtain the data. A structural equation model will be used to examine the data in this investigation. According to the analysis's findings, hedonic and utilitarian aspects enhance users' flow experiences and favourably affect their calculative commitment when utilizing travel agency services. Positive flow experiences also raise customer e-loyalty. In addition, it has been demonstrated that calculative commitment extends the degree of electronic trust. Lastly, it was discovered that e-loyalty was significantly influenced by the degree of electronic trust, suggesting that boosting customer trust in travel agencies can increase platform loyalty. Thus, strategies to strengthen hedonic and utilitarian features, ensure positive flow experiences, and build calculative commitment and e-trust may be vital to growing consumers' e-loyalty towards travel agents.
Analysis of The Influence of Promotion Through Digital Marketing and Effectiveness of Marketing Communication on Customer Decisions in Hospitality Industry Irwansyah Rezeki, Syailendra Reza; Dharmawan, Donny; Azlina, Yunidyawati; Purwanti; Kespandiar, Tengku
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 2
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i2.521

Abstract

This research aims to determine the marketing communication strategies used to increase occupancy. We used qualitative and descriptive research. The researcher employed a case study as the research method. In-depth interviews provided the techniques for collection. The research results revealed that the public relations division, in collaboration with the hotel marketing team, designed and implemented the marketing communication strategy. Public relations is a communication facilitator, especially in communicating hotel products and services through various marketing strategies. This strategy is divided into three, namely the push strategy, which uses distributors or travel agents to encourage customers to use hotel products; the pull strategy, which uses advertising, sales promotions, personal sales, and direct marketing to attract customer interest in hotel products and services, also the profile strategy, which uses public relations to build the hotel's image and reputation to increase customer trust and sales. This research suggests that further research be carried out in quantitative form to obtain a more detailed understanding of the success of each factor that influences marketing communication strategies, such as push, pull, and profile strategies. Meanwhile, from a practical perspective, conducting a more detailed evaluation of each marketing communication tool used by measuring its effectiveness to select the most effective tools in increasing sales or occupancy is recommended.
Analysis of The Influence Of Perceive of Benefit, Digital Security, and Perceived Ease of Use on Intention To Purchase Using the Digital Wallet Application Dharmawan, Donny; Rusman, Hedar; Wildan Nuryanto, Uli; Adi Cakranegara, Pandu; Munizu, Musran
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 2
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i2.523

Abstract

This research aims to determine how the convenience, security, benefits, and rewards of e-wallets influence consumer buying interest. This type of research is descriptive with a quantitative approach. The population in this research is all people who use e-wallets. The sampling technique employed in this study is the accidental sample method. The number of samples in this research was 100. Researchers obtained primary data from this research through interviews and questionnaire results. This research analysis uses several hypothesis tests using Partial Least Squares (PLS). Based on the research results, four dominant aspects have the potential to influence consumer purchasing interest in e-wallets. The ease of use of e-wallets, which enable transactions for various needs with just one application on a smartphone, increases consumer buying interest because it eliminates the need to carry cash, credit cards, or debit cards physically. Although the security factor is a priority, the security offered by e-wallets with security codes or pins does not yet significantly influence consumer buying interest. Financial benefits such as discounts or cashback offered by e-wallets are not the main factors influencing consumer buying interest because other factors, such as payment capacity and the amount of discounts from other non-cash payment instruments, are more significant. Rewards such as discounts and promos provided by e-wallets also do not significantly increase consumer buying interest because they are considered less critical than rewards from other non-cash payment tools.
Analysis of The Influence of Training and Capacity Development Programs on Improving Service Quality and Performance of Medical Personnel in Handling Patients Yunus, Andri; Wilanda, Alifah; Hari Haji, Wachyu; Alatas, Abd. Rahman; Dharmawan, Donny
International Journal of Engineering, Science and Information Technology Vol 4, No 2 (2024)
Publisher : Department of Information Technology, Universitas Malikussaleh, Aceh Utara, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v4i2.484

Abstract

This work aims to address students' subjective perceptions of needs and problems in dealing with patient aggression. This research uses a cross-sectional study approach with a pretest-posttest design. Data was collected through interviews. From the results of the analysis, it was found that training in dealing with aggressive patients had a significant impact on improving the skills and self-confidence of nursing students. This training not only provides benefits on an individual level but can also improve overall results in the work environment. Integration of de-escalation topics into future training will be critical to increasing individual preparedness for situations that may occur in the workplace. Through a holistic and sustainable approach to developing education and training curricula in the health and nursing fields, students can be better prepared and confident in dealing with aggressive situations in nursing practice in the future.
The Role Of Job Satisfaction, Stress Due To Workload And Self Efficacy On Employee Performance In Hospitality Industry Ishak, Olfin; Santi Nururly; Nurdin Yusuf; Donny Dharmawan; Elizabeth
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 10 No. 2 (2024): April 2024
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v10i2.2211

Abstract

The purpose of this study is to examine if burnout and self-efficacy have an impact on workers' job satisfaction and performance. All employees are included in the research population. A sample of 100 participants was chosen using purposive and non-probability sampling approaches. The researcher employed a questionnaire as the primary research tool, and SPSS was utilized to perform quantitative analysis procedures for data analysis. The analysis's findings indicate that, to start, self-efficacy significantly affects work satisfaction. Secondly, job satisfaction is significantly impacted by burnout as well. Third, burnout and self-efficacy both significantly affect job satisfaction at the same time. Fourth, employee performance is significantly impacted by self-efficacy. Fifth, staff performance is significantly impacted by burnout as well. Sixth, employee performance is highly influenced by job happiness. Lastly, job satisfaction acts as a mediator between self-efficacy and burnout, which has a considerable impact on employee performance. Overall, these findings provide a comprehensive picture of the complex relationships between these factors in the context of path analysis. This research provides valuable insights for human resource management to improve employee well-being and performance.
Analysis Of The Influence Of Digital Brand Perception And E-Wom On Repurchase Intention Of Internet Protocol Television Service Product Kuspriyono, Taat; Silvia Ekasari; Arifai Ilyas; Donny Dharmawan; Musran Munizu
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 10 No. 2 (2024): April 2024
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v10i2.2252

Abstract

The purpose of this study is to determine whether brand image and unfavorable electronic word-of-mouth factors have an impact on repurchase intentions. The study's population consists of social media users in a few Indonesian cities. With a sample size of 100 respondents, researchers employed a non-probability sampling method with a purposive sampling strategy. This study use questionnaires and literature reviews as data collection methods. Researchers employed quantitative techniques in this study. The path analysis method was applied by researchers. Based on the findings, it was determined that the negative electronic word-of-mouth variable had a direct impact on the brand image variable. The purchasing choice variable is directly impacted by the unfavorable electronic word-of-mouth variable. The repurchase intention variable is directly impacted by the brand image variable. Negative brand perception and electronic word-of-mouth have an impact on the repurchase intention variable. Via the brand image variable, the negative electronic word-of-mouth variable indirectly affects the repurchase intention variable. The aforementioned points provide an explanation for how brand image influences repurchase intentions when it comes to electronic word-of-mouth. It is intended that these findings would help the business sustain and improve electronic word-of-mouth on social media in the future.
Co-Authors Abdurohim Adi Cakranegara, Pandu Afan Suyanto, Mohamad Aglis Andhita Hatmawan Alatas, Abd. Rahman Alfiana Alfiana Alimin, Erina Amelia, Deni Amrin Amrin Anantadjaya, Samuel PD Apriliani, Rina Arifai Ilyas Arijanti, Susi Ayuliana Ayuliana Azlina, Yunidyawati Bakhtiar Barick Ahmad Setiawan, Barick Ahmad Budiarto, Balla Wahyu Butar Butar, Ribka Sari Clara Putri Claudy Dadang Suhardi David Adista Desty Febrian, Wenny Dian Ariani Dicky Jhon Anderson Butarbutar Dr. Hotma Napitupulu, MM. Drs. Zulkarnain Moshak Zein, M.AK., CA. Durya, Ngurah Pandji Mertha Agung Edward, Yusuf Ronny Ekaresty Haes, Putri Ekasari, Silvia Elizabeth Elizabeth Yohanes Emma Budi Sulistiarini Endah Pujiastuti Endrawati, Titin Erfan Esnawan Fachrurazi FAHRIZAL Fajariah, Faizatul Fatimah Malini Lubis Febrian, Wenny Desty Fermica Iskandar, Merissa Firdaus Yuni Dharta Firman Eksan Frans Sudirjo Ginting, Jenni Veronika Br Hana Lidyana Hardayu, Audisty Prana HARIYANTO, MASHUDI Hendayani, Nenden Hermiyetti, Hermiyetti - Hery Purnomo Hidayat, Ahmad Rifqi Irwansyah Rezeki, Syailendra Reza Ita Nurcholifah, Ita Judijanto, Loso Karsim, Karsim Karyadi, Sugeng Kespandiar, Tengku Kevin Indajang Kiki Nur Wijayanti Kurniawan, Yohanes Jhony KUSNADY, DIDING Kusumaningati, Iip Dyah LAUNTU, ANSIR LISTIANA SRI MULATSIH Luh Komang Candra Dewi M.M, Besse Faradiba MASHUDI HARIYANTO Matheus Alexander Rio Melya Fitriana Mentalita, Hotma Mertha Agung Durya, Ngurah Pandji Mertua Agung Durya, Ngurah Pandji Mohammad Anwar, Mohammad Mokhamad Arwani Muhammad Lukman Hakim, Muhammad Lukman Muhammad Rispan Affandi Murwani Wulansari Mus Abdul, Elfis Musdirwan Musran Munizu Nazara, Desman Serius Nila Dewi Aschari Novita, Yulia Nugroho, Budi Sulistiyo Nurdiani, Tanti Widia Nurdin Yusuf Nurhasanah Nurhasanah Olfin Ishak Purwanti Putri Ekaresty Haes Puwanti Rahayu, Betty Ramadhani Kirana Putra Ramon Arthur Ferry Tumiwa Ratih Pratiwi Renaldi Renaldi Renaldi Reni Putriani Revi Sesario Rizkia Shaulita RR. Ella Evrita Hestiandari Rusman, Hedar Rustaman, Dede Saksono, Lalang Sandag, Eltie Christi Sani, Indra Santi Nururly Saragih, Hisarma Saut Maruli Tua Pandiangan Setiawan, Zunan Setyarto, Dwiatmodjo Budi Shella Aprianti Suci SILVIA EKASARI Sintesa, Nika Siti Zulaika Solly Aryza Suriadi Sutisna, Ade Jaya Syahribulan Taat Kuspriyono, Taat Teguh Prakoso Uli Wildan Nuryanto Umaima Umaima Utiarahman, Nurnaningsih Wachyu Hari Haji Wadzibah Nas Wasiran, Wasiran Widodo Widodo Wilanda, Alifah Yanti Setianti Yulistina Yulistina Yumhi, Yumhi Yuniarti Utami, Eva Yunus, Andri Zalogo, Erasma Fitilai