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The Impact of Service Quality, Medical Personnel Communication, and Facility Availability on Patient Satisfaction with Patient Economic Perceptions as Moderating Variables Indinastin, Indinastin; Suhardi, Suhardi; Amin, Mat; Firdaus, Rahmad
Economic: Journal Economic and Business Vol. 4 No. 2 (2025): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v4i2.1037

Abstract

This study aims to analyze the influence of service quality, interpersonal communication of medical personnel, and facility availability on patient satisfaction at Pangkalpinang City General Hospital (RSUD Kota Pangkalpinang), as well as to examine the mediating role of patients' economic perception. A quantitative approach was employed through a survey method involving 218 outpatient and inpatient respondents. Data were analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) with the SmartPLS 4 application. The results indicate that service quality, interpersonal communication, and facility availability have a positive and significant effect on patient satisfaction. Furthermore, patients’ economic perception significantly mediates the relationship between service quality and interpersonal communication with patient satisfaction, but does not significantly mediate the relationship between facility availability and patient satisfaction. These findings underscore the importance of improving service quality and interpersonal communication, as well as strengthening patients’ economic perception to optimize patient satisfaction in hospitals. This research provides practical implications for hospital management in designing more holistic and patient-oriented service quality improvement strategies.
The Effect of Profitability, Investment Policy, and Financial Performance on Stock Returns in Infrastructure Sector Companies on the IDX Anggreani, Yulistina; Suhardi, Suhardi; Afrizal, Afrizal; Andriana, Nana
Economic: Journal Economic and Business Vol. 4 No. 2 (2025): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v4i2.1038

Abstract

The purpose of this study is to examine the impact of profitability, investment strategy, and financial results on stock returns of companies in the infrastructure sector listed on the Indonesia Stock Exchange (IDX) for the period 2020-2024. The methodology used consists of panel data regression using a quantitative framework, referring to secondary data sourced from companies' annual financial reports. The independent variables investigated include Return on Assets (ROA) as a profitability metric, total assets that serve as a proxy for investment strategy, and current ratio as a benchmark for financial performance. The research findings show that ROA and total assets exert a positive and statistically significant influence on stock returns, while the current ratio shows no significant impact. These findings indicate that investors tend to consider profitability and asset strength when making investment decisions in the infrastructure sector. This study provides practical implications for company management and investors, and recommends further research by including external variables and comparing with other sectors to obtain a more comprehensive understanding.
The Effect of Capital Structure, Liquidity, and Firm Size on Firm Value in The Technology Industry Sector Listed on the IDX Anita, Anita; Suhardi, Suhardi; Makrus, Mohamad; Radiansyah, Adrian
Economic: Journal Economic and Business Vol. 4 No. 2 (2025): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v4i2.1042

Abstract

This study examines the influence of capital structure, liquidity, and firm size on firm value in the technology sector listed on the Indonesia Stock Exchange for 2019–2023. Using panel data regression with the random effects model, the results reveal that both capital structures, as measured by Debt-to-Equity Ratio, and liquidity, as measured by Current Ratio, have a significant and positive effect on firm value. The findings indicate that technology companies that manage their leverage and liquidity efficiently tend to achieve higher market valuations. In contrast, firm size does not have a significant impact on firm value in this sector. The results are consistent with the Trade-Off Theory and Liquidity Theory, which emphasize the importance of optimal debt usage and adequate liquidity for enhancing firm value and investor confidence. These findings have practical implications for technology firms to optimize their capital structure and maintain healthy liquidity levels. For future research, it is recommended to include other variables such as profitability and macroeconomic factors, and to conduct comparative studies across different sectors to enrich the understanding of determinants of firm value.
The Effect of Investment Education, Investment Risk, Price Perception, on Interest in Investing in the Capital Market with Investment Motivation as Mediation Dwi Pranesta, Dhea; Suhardi, Suhardi; Deseria, Rita; Yani, Ahmad
Economic: Journal Economic and Business Vol. 4 No. 2 (2025): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v4i2.1043

Abstract

This study aims to analyze the factors that influence students' investment intentions in Bangka Belitung, by highlighting the role of investment education, risk perception, price perception, and motivation as mediating variables. Using a quantitative approach with PLS-SEM analysis techniques, data were obtained from 286 students in various universities. The results show that price perception has the most dominant direct influence on investment intentions, indicating students' sensitivity to the affordability aspect. Meanwhile, investment education does not show a significant influence, suggesting the possibility of inappropriate material or delivery methods. Interestingly, risk perception has a positive effect on motivation, which then mediates investment intentions, illustrating that risk is seen as a challenge, not an obstacle. Motivation plays an important role in bridging perceptions to real actions. The socio-cultural context of Bangka Belitung, which is still dominated by traditional investment and limited digital access, reinforces the importance of locally-based financial literacy. This study provides recommendations for designing investment education programs that are contextual, affordable, and able to inspire the younger generation in making rational and sustainable investment decisions.
The Effect of Training, Competence and Motivation on Employee Productivity with Work Engagement as an Intervening Variable Prabaswara, Tsaqif; Suhardi, Suhardi; Amin, Mat; Sofyan, Agus
Economic: Journal Economic and Business Vol. 4 No. 2 (2025): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v4i2.1077

Abstract

This study aims to analyse the effect of exercise, competition, and motivation on work engagement and employee performance, with work engagement as a mediating variable in employees of the Pangkal Pinang City Health Office. The research method used is quantitative with the Structural Equation Modelling-Partial Least Squares (SEM-PLS) approach, involving 112 purposively selected respondents. The analysis results show that specifically, competition is the factor that has the most significant effect on work engagement and employee performance, followed by motivation with a moderate effect, while exercise shows the least effect. Work engagement was shown to partially mediate the relationship between motivation and competition on employee performance. These findings confirm the importance of human resource development strategies that not only focus on training but also on creating a healthy competitive environment, increasing motivation, and strengthening work engagement to encourage optimal employee performance. This study recommends the need to develop an integrated organisational programme to improve employee engagement and performance, as well as further research by expanding the variables and methods used.
The Effect of Price, Social Media Endorsement, and Place Atmosphere on Purchasing Decisions with Consumer Satisfaction as a Moderating Variable in Coffee Shop Consumers Agustin, Tri; Suhardi, Suhardi; Firdaus, Rahmad; Hamdan, Hamdan
Economic: Journal Economic and Business Vol. 4 No. 2 (2025): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v4i2.1080

Abstract

This study investigates the impact of price, social media endorsement, and venue atmosphere on purchase decisions, with consumer satisfaction as a moderating variable, within the context of coffee shop consumers in Pangkal Pinang, Indonesia. The research employs a quantitative approach using survey data collected from 200 respondents who meet specific criteria related to digital behavior and purchasing experience. Data were analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The findings reveal that while price does not significantly affect purchase decisions directly, it strongly influences consumer satisfaction, which in turn has a significant effect on purchase decisions. Social media endorsement exerts a direct and significant influence on both satisfaction and purchase decisions, underlining its strategic importance in contemporary digital marketing. Meanwhile, venue atmosphere significantly enhances satisfaction but shows limited direct impact on purchase decisions, confirming its mediating role through emotional experience. This research emphasizes the importance of integrated marketing strategies that combine pricing, influencer marketing, and atmospheric design to optimize consumer satisfaction and drive purchasing behavior in service-based industries.
The Influence of Digital Literacy, Creativity, and Tolerance for Ambiguity with Generation Z's Entrepreneurial Attitude with Growth Mindset as a Mediating Variable Pranata, Agung; Suhardi, Suhardi; Afrizal, Afrizal; Sugianto, Efendi
Economic: Journal Economic and Business Vol. 4 No. 2 (2025): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v4i2.1081

Abstract

This study explores the influence of digital literacy, creativity, and tolerance for ambiguity on the entrepreneurial attitude of Generation Z, with growth mindset as a mediating variable. Generation Z, as digital natives, possess extensive access to technology, yet entrepreneurial attitudes among them remain uneven. Drawing from socio-cognitive and entrepreneurial mindset theories, this research employs a quantitative approach using a structured survey and partial least squares structural equation modelling (PLS-SEM) to analyze responses from 137 Gen Z participants. The findings reveal that digital literacy significantly affects growth mindset, which in turn strongly influences entrepreneurial attitude. However, digital literacy, creativity, and ambiguity tolerance do not show direct significant effects on entrepreneurial attitude. Only the growth mindset mediates the relationship between digital literacy and entrepreneurial attitude significantly, highlighting its pivotal role. These insights underline the importance of fostering a growth-oriented learning environment and strengthening digital competence to encourage entrepreneurial behavior. The study contributes theoretically by expanding the mediating role of growth mindset and offers practical implications for entrepreneurship education tailored to Generation Z in the digital age.
Financial Self-Efficacy, Lifestyle, and Peer Influence on Credit Decisions: The Mediating Role of Financial Control in Gen Z Sapira, Bella; Juhari, Juhari; Suhardi, Suhardi; Makrus, Mohamad
Economic: Journal Economic and Business Vol. 4 No. 2 (2025): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v4i2.1082

Abstract

This study examines the influence of financial self-efficacy (FSE), hedonic lifestyle (HL), and peer influence (PI) on financial self-control (FSC), with financial control (FC) as a mediating variable among Generation Z. Amid the increasing complexity of financial decision-making in the digital age, this research highlights the interplay between psychological and social factors in shaping personal financial behavior. Utilizing a quantitative approach and Partial Least Squares Structural Equation Modeling (PLS-SEM), data were collected from 124 respondents aged 20–35 with financial decision-making experience. Results show that FSE has a significant positive impact on FC, and FC significantly affects FSC. However, FSE does not directly influence FSC but exerts a significant indirect effect through FC. HL does not directly impact FSC but negatively affects FC, indicating that a hedonistic lifestyle undermines practical financial control. While the indirect effect of HL on FSC is negative, it is statistically insignificant. Conversely, PI significantly influences both FC and FSC directly, although its mediation via FC is not significant. These findings underscore the critical mediating role of financial control. Practical financial education programs should address not only knowledge but also psychological confidence and social influences to enhance financial self-regulation in young adults.
The Effect of Product Quality on Purchasing Decisions with Customer Reviews and Ratings as Intervening Variables Arsita, Herlin; Suhardi, Suhardi; Firdaus, Rahmad; Kurniadi, Dedi
Economic: Journal Economic and Business Vol. 4 No. 2 (2025): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v4i2.1083

Abstract

This study seeks to investigate the impact of Product Quality on Consumer Purchase Choice, utilising Customer Reviews and Ratings as mediating variables. The methodology used in this study is Partial Least Squares-Structural Equation Modelling (PLS-SEM) facilitated by SmartPLS software. Data was collected from 228 participants who had experience in online shopping. The research findings revealed that Product Quality exerted a positive and significant influence on Customer Reviews and Ratings, as well as on Purchase Decision. In addition, Customer Reviews and Ratings were found to positively influence Purchase Decision, albeit to a lesser magnitude compared to Product Quality. These results underscore the idea that Product Quality is an important determinant of Purchase Decision, while Reviews and Customer Ratings serve as additional factors that can enhance the decision. The implications derived from this study suggest that organisations should prioritise improving product quality as a fundamental strategy, while also managing customer reviews and ratings to increase favourable perceptions of their products.
QRIS ADOPTION DETERMINANTS: ANALYSIS OF THE ROLE OF EASE OF USE, TRUST, AND PROMOTION WITH USER SATISFACTION AS AN INTERVENING Herlina; Suhardi; Astuti, Nelly; Hamdan
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 4 No. 4 (2025)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v4i4.2651

Abstract

This study aims to analyze the determinants of QRIS adoption in Indonesia by integrating technological, psychological, and contextual perspectives. Using Structural Equation Modeling (SEM) on 320 user data, the study examined the influence of factors such as perceived ease of use (PEOU), user trust, promotion & education, and user satisfaction on QRIS adoption. The results show that user satisfaction and promotion-education have a significant effect on adoption, while ease of use only impacts satisfaction, not direct adoption. In contrast to classical theory, user trust is not significant in the Indonesian context, allegedly due to the dominance of financial incentive factors, government policies, and MSMEs' preference for practical benefits. These findings reinforce the relevance of Expectation-Confirmation Theory (ECT) and Diffusion of Innovation (DOI), while also highlighting the uniqueness of locality where targeted education and cashback programs are more effective than just system trust. The practical implications emphasize the need for an integrated strategy: economic benefit-based promotional campaigns, improved technical infrastructure to ensure the speed and security of transactions, and collaboration between regulators and service providers in expanding incentives for MSMEs. Further research is suggested to explore cultural factors (e.g., resistance to cashless transactions in rural areas) and qualitative approaches to understanding the perceptions of older generations. The study provides a holistic framework to accelerate the digital transformation of Indonesia's payments sector, prioritizing local context and real-world user experience.
Co-Authors A., WIBOWO Aat Ruchiat Nugraha Abdul Gani Abdul Ghani Yasir Abdul Rasyid Achmad Yanu Aliffianto Adenk Sudarwanto Aditya Ahmad Fauzi Aditya Ahmad Fauzi Adrie Oktavio Afrizal Afrizal Afrizal Afrizal Agus Sofyan Ahmad Juliyanta Ahmad Yani ahmad yani Ahmad Yani Akbar, Jufrisani Alam Surya Wijaya Amanda, Ferdita Amin, Mat Anandita, Sevtia Andi Harmoko Arifin Andi Indriani Ibrahim Andre Agasi ANDRI KURNIAWAN Andriana, Nana Anggreani, Yulistina Anisa Anisa Anita Anita Anjalita, Lara Aqifah Nurul Sarsyah Arie Fitria Arie Fitria Arif E., M. All Arista Sri Ayu Lestari Arjuna Arjuna Arsita, Herlin Asrul Sani Azzahra, Azzahra Bambang Bernanthos Barokah, Muhammad Bayu Lesmana Briliani, Indri C., QAMARA Cahaya Okta Ramadani Cawla, Meylie Chairil Afandy Danang Budi Prasetya Danang Setiawan, Riskal Darus Altin Darwis Said, Darwis dedi kurniadi Degdo Suprayitno Deli, Deli Desi Ratnasari Diah Fatma Sjoraida Djunaedi Dwi Pranesta, Dhea Edwin Syahada, Levania Eko Riyadi Elismayanti Rembe Ernasari, Desi Erwin Masud Eva Desembrianita Evisastra Evisastra Fadillah Sabri Faisol Faisol Faiza, Garwa Farhan, Muh. Fauzi, Rizal Ula Ananra Febriani, Nadila Fery Frandica Firnandes, Firnandes Fithriawan Nugroho Fithriawan Nugroho Fitria, Arie Fryan Sopacua GESTY ERNESTIVITA Guna, Bucky Wibawa Karya Hamdan Hamdan Hamdan Hasibuan, Rosida Hatidja, Hatidja Hendi Suprianto Herdiansyah, Sayyid Herlina Hermanto Hermanto Heru Bekti Santosa Hudaeni, Nurul Imron Imron Indinastin, Indinastin Jamaluddin Jamaludin . Jann Hidajat Tjakraatmadja Jufri Sani Akbar Juhari Junaidi Abdillah Kismiadi, Kismiadi Lambas Siregar, Jenni Linawati Linawati1 Lisa, Dea Listia, Rosa Vavita M Faisal Akbar M. H., WIJAKESUMA M. Yusuf Bahtiar, M. Yusuf Maera Zasari Marna, Marna Maryani, Cik Maryati Maryati Mat Amin Mat Amin Mega Fatimah Rosana Miftachul Amri Mohamad Makrus Muchammad Chusnan Aprianto Muhammad Azril Muhammad Fachri Muhammad Raffi Uz-Zaky Munir Munir, Munir Nadia Sri Rezeki Nadia Sri Rezeki Nagu, Nadhirah Nana Adriana Nelly Astuti Nelly Astuti Nur Hidayati Nurfa Rini Husvifa Nurisma, Dhea Oktora, Ria Olanda, Bagas Panca Tuah Tuha Parid Akmal Daffa Pohan, Nasrul Arifin Prabaswara, Tsaqif Pranata, Agung Puji Astuti Purwasih, Rani Radiansyah, Adrian Rahayu, Olivia Rahmad Firdaus Rahmad Firdaus Rahmad Firdaus Rahmad Firdaus Rahmat Hidayat Rama Debi Satiawan Rani Rani Rean Mitasari Reditayani, Ni Kadek Redjeki, Finny Rejeki, Nadia Sri Rembe, Elismayanti Reniati Reniati Restu Wahyuni, Restu Rian Fauzi Ridho Alamsyah Rima Rachmawati Rita Deseria Rizal Ula Ananta Fauzi Rizki Auliddiah Rizyana Mirda Rosanabila, Resti Rosida Adam, Rosida Sakina Fitri Syahwa Salsabilla, Irza Ayu Santosa, Tomi Apra Sapira, Bella Sari, Kadek Kartika Sarintan, Mauli Savitri, Anggita Sidrotun Na'im Siti Aisyah Siti Mujanah Siti Napisah Soemadijo, Pramita Studiviany Sri Rejeki, Nadia St. Hatidja St.Hatidja Sudarso Kader Wiryono Sugianto Sugianto, Efendi Suhera, Rizki Dila Sutiono Titi Nurjanah Titik Purwanti Tjiknang, Muhammad Abbyzard Dava Tomi Apra Santosa Tomi Apra Santosa Tongam E Panggabean Tri Agustin, Tri Tri Suparyanto Tritami, Devita Ulandari, Sintia Usmany, Paul Uz-zaky, Muhammad Raffi Virna Dewi Wangdra, Yvonne Warindra, Ade Septiarisna Wasiman, Wasiman Wicaksana, Hangga WIDIARTA, I P. G. D. Windari, Ayu Wisra Wiyanti S, Lina Wulandari, Andi Sri Rezky Yomita, Yomita Yulanda, Siti Ayu Yusuf Bahtiar Zabran Adha, Fariq Zikri, Inanda Zumalia