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Journal : AT TARIIZ : Jurnal Ekonomi dan Bisnis Islam

 1 
ANALYSIS OF PUBLIC TRUST IN BANKING SERVICES: A COMPARATIVE STUDY OF CONVENTIONAL BANKS AND SHARIA BANKS IN MAKASSAR CITY D Talli, Abdul Safrin; Sulaiman
AT TARIIZ : Jurnal Ekonomi dan Bisnis Islam Vol 4 No 03 (2025): AT TARIIZ : JURNAL EKONOMI DAN BISNIS ISLAM
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/attariiz.v4i03.1706

Abstract

This study analyzes the level of public trust in banking services by comparing the perceptions of conventional bank customers and Islamic bank customers in Makassar City. The study uses a cross-sectional survey design involving 400 respondents selected through stratified purposive sampling so that the data obtained can represent community groups based on the type of bank used. The results show that, in general, both types of banks received relatively high trust scores, indicating that the people of Makassar City have a positive view of banking services. However, there are differences in the dominant factors that influence customer trust levels in each type of bank. In conventional banks, the main factors are consistent service quality and good institutional reputation. This shows that the image of professionalism, credibility, and excellent service are key to maintaining customer trust in conventional banks. Conversely, in Islamic banks, customer trust is more determined by compliance with sharia principles, followed by service quality. This means that the dimensions of religiosity and Islamic legal compliance values are crucial aspects that cannot be ignored by Islamic banks in managing their relationships with customers.
Co-Authors Abdul Jabbar, Luqman Abdul Pandi Abdul Syahid Abid Abdillah ACHMAD FAUZI Adi S Affandi, Yuyun Ageung Darajat Agung Septiyono Agung Wahyudi Agus Baku Agus Raharjo Agustia Rahmi Agustika, Ila Yhona Agustina Ahmad Asrof Fitri Ahmad Suriansyah Aini Nurul Ainil Yusra Ainun Jariah Akbar Ferdiansyah Akbar Satrio Nugroho Akbar Yusuf Akhiruddin Akhiruddin Akram Hakim Ali Akbar Alif Wildana, Muhammad Dandy Amin, Muzakir Muhammad AMINULLAH Amrullah Amrullah Andi Jam'an Andri Anugerah Pratama Andri Sutrisno Angga Busra Lesmana Anshari Masri Arfan, Yusran Arfidian Rachman Arifin Asmara Yanto Ayuni Az-Zahra, Aisyah Adinda Aziza , Aulia Azmiral Anwar B, Mustamin Baharsyah, Arizal Septian Baiq Senyah Bakri, Marlina Basir, Hernawati Basri Bayu Wijokongko Billiandri, Bhayu Binanto, Dicken Lambayu D Talli, Abdul Safrin Damayanti, Elok Darusman, Landra Rizky Debbie Yuari Siallagan Desmi Asriandi Desvira Zain Dewi Dewi Masita Dewi Rahayu Dhea Setyaningsih Putri Dijan Mardiati Dwi Handini , Fijra Dwi Tiga Putri Eka Abdurrahman Eko Gani PG Eko Prasetyo, Novi Epin, Maria Natalia Wainip ERLINA Erni Erwin Eugenius B. Rega Fadillah Aditya Pratama Fahmirullah Faisal Faisal Fathan Fihrisi Fauzan FAUZI Febryan, Ikhsan Fitriani Abdullah Fitriani agustina Fitriani, Endah Furqon Hidayatullah Hafidz Adzindafa, Syahda Hafiz Huzhazi, Muhammad Halid, Ahmad Halimatus Sa’diah Heny Setyawati Heriyanto Hermawan Pamot Raharjo Hidayati Hidayati, Utami Hidayatullah, Farid Hira Maulinda Husna, Nur Husnayaini, Ayussaihdal Husnul Hayana Daulay Ika Hilmiatus Salamah Ilham Syam Ilyas, Halmina Imam Hanafi Inul Justita Ipang Setiawan Irma Yusriani Simamora Irwan Ismaidar I, Ismaidar Ismail Ismailinar Isna Nafida Istianah Purnamasari J, Jusriadi Jama’ah Jauhari Jihan Nabilah Jufri Juliawati Kartika Widya Manakarra Kilawati, Andi Krisnaldy Kurniasari, Nani Laila Musrifah Sofiyanti LHERY SWARA OKTAF ADHANIA Luluk Mashluchah Luqman Baehaqi Luqman Hakim M. Alfandi M. Darul Amin Sitorus M. Husni Mubarok Mahfudz Sidiq MARDHIAH Maria Ulfa Martin Sudarmono Maryono Mar’atus Sholichah, Sofa Maulidani Putri Meirza Nanda Faradita Mhd. Ihwanuddin Hasibuan Mimi Anggraini Muh. Sahlan Zamaa Muhammad Agus Muljanto Muhammad Amin, Muzakir Muhammad Hatta MUHAMMAD HENDRA Muhammad Hiqqal Muhammad Husin Muhammad Ilham Ramadhani Muhammad Ilyas Muhammad Iqbal Ripo Putra Muhammad Ishak Syahadat Muhammad Mansur Yafi Muhammad Masykur Abdillah Muhammad Nasrullah Muhammad Rizki Muhammad Taufik Duppa Muhammad Wildan Ramadhani Muhammad Yasaruddin bin Yassir Muhardi Muksalmina Murniati Mursalin, Arisandy Muthmainnah Thalib Naila, Ishmatun Nasihun Amin Nasuka Naufal Najib, Afif Novi Mailidarni Novi, Novi Mailidarni Nugroho Saputro, Imron Nurhasanah Nurmansyah, Ihsan Nurul Nurul Miftahul Izzah Oktrima, Bulan Olinda Ary Kenia, Viona Pamungkas, Ari Mukti Paramitha, Nina Pasaribu, Ida Aryani Pinondang Hutapea Prayitno, Muhammad Hendrik Pungki Indarto Putri Julita Rahardjo, Agus Rahmi Andini Razi, T. Khairol RESKY BASRI Ricky Pratama Ginting Rinaldi Aditya Rizky Fadillah, Moch. Rosdiana ROSY RAHAYU NURKASIH Rustam Efendi Rut Mey Sintah Sa'idah, Ishlakhatus Sabili Dahlan Sadida, Qaulan Said Taufiq Sakila Putri Salman Salsabila Naela Ramadhani Samsul Hidayat Saputro, Arief Sari Sari, Adny Novita Sari, Flora Eka Sari, Ruri Aditya Satrya Yudha Prabawa Serliyani Setiawang, Moh Resa Simbolon, Marice Hotnauli Simeulue, Putroe Siswan Syahputra Siti Baitul Mukarromah Soedjatmiko Soleha Tiara, Siti Sri Widyastuti ST, Anggriani Suana, Irma Suciyati Rahawarin, Yuliani Suhaimi Sulerski Monoarfa Suliyah Sumiyati Sunarsih Suparjono Suras, Andi Ainul Suryaningsi Sutarto Hadi Sutiawan, Arif Sutiman Syahabuddin Syaiful Asmi Hasibuan, Syaiful Asmi Syarifuddin Talli, Abdul Safrin D Tandiyo Rahayu Tasliati Djafar Taufik Hidayat Taufik Udango Taufiq Hidayah tegar, lambang Tiara Sari Tri Dilla Usma Tri Purnama tri wahyuni Tursinawati Usti Syah Putri Vera, Yeni Wahyuni, Maya Sari Wardah Yaqin, Ahmad Ainul Yasmirah Mandasari Saragih Yuyun Sri Wahyuni Zainal Zulham