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Journal : Journal of Computer Science Artificial Intelligence and Communications

Implementation of Natural Language Processing for Chatbots in Customer Service Iqbal, Muhammad; Siregar, Muhammad Noor Hasan; Rismayanti, Rismayanti
Journal of Computer Science, Artificial Intelligence and Communications Vol 1 No 1 (2024): May 2024
Publisher : Raskha Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64803/jocsaic.v1i1.4

Abstract

The development of artificial intelligence technology has driven significant transformations in various sectors, including customer service. One of its increasingly developed applications is the use of chatbots based on Natural Language Processing (NLP). This research aims to explore the implementation of NLP in chatbots to enhance efficiency, accuracy, and customer satisfaction in digital customer service systems. By using descriptive analysis methods and case studies on several customer service platforms, this research examines how NLP components such as natural language processing, sentiment analysis, and context understanding are used to automatically and relevantly respond to customer inquiries. The analysis results show that chatbots equipped with NLP are capable of understanding human language more naturally, answering questions with appropriate context, and significantly reducing the workload of human agents. Additionally, the integration of NLP allows for personalized responses and continuous learning from previous interactions. However, there are also challenges such as limitations in understanding language ambiguity and the need for large training data. This research concludes that the implementation of NLP in chatbots is a strategic step to improve customer service quality, but it must be supported by the design of adaptive and user experience-oriented systems.
Impact of Mobile Technology Use on Knowledge Management in the Education Sector Eka, Muhammad; Lubis, Yessi Fitri Annisah; Handoko, Divi; Rismayanti, Rismayanti; Supiyandi, Supiyandi
Journal of Computer Science, Artificial Intelligence and Communications Vol 2 No 1 (2025): May 2025
Publisher : Raskha Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64803/jocsaic.v2i1.21

Abstract

The integration of mobile technology into knowledge management (KM) practices has reshaped the landscape of information sharing and learning in the education sector. This study explores how mobile devices and applications contribute to the efficiency, accessibility, and effectiveness of KM processes among educators, students, and administrators. With the growing adoption of smartphones, tablets, and mobile learning platforms, educational institutions are experiencing a shift from traditional knowledge repositories to dynamic, real-time knowledge exchange environments. The research employs a mixed-method approach involving surveys and in-depth interviews with teachers, students, and IT staff across several secondary and higher education institutions. The findings reveal that mobile technology enhances knowledge acquisition and dissemination by enabling anytime-anywhere access to learning materials, collaborative tools, and institutional knowledge databases. However, challenges such as data security, digital literacy gaps, and resistance to change remain significant barriers to optimal utilization. Furthermore, the study highlights the role of institutional policies and support systems in facilitating effective mobile-based KM adoption. The results indicate that institutions with clear mobile technology strategies and investments in user training are more likely to achieve improved knowledge-sharing outcomes. This research provides practical insights into leveraging mobile technology to strengthen KM frameworks in education and emphasizes the need for continuous adaptation to technological advancements to sustain knowledge-based performance improvements.
Co-Authors Ade mirna putri Ade, Lestari Adhy Firdaus afni ramadani Agnesia Hutabarat, Heny Agung Maulana Ahmad Ardhani Pratama Ahmad Zaini Aj, Andi Meirling Ajeng Radyati Akhiruddin Akhiruddin Akifah Putri Asriyani Alam Putra Persada Almujizat Almujizat Alvi Syahrin Amin, Hasriany Andi Ruhban Andika Andika Ang, Benson Apriyanto, Apriyanto Arfat, Arfat Argi Virgona Bangun Arifuddin, Andi Tenri Sanna Arihta Lumbangaol Asep Surya Lesmana Ashari, Novita Asih, Munjiat Setiani Asmahwati, Asmahwati Asqia, Nurul Asri, Yuliana Azhar, Ade Wahyudi B, Syamsuddin Badrujamaludin, Asep Balqis, Khansa Cahyani, Erna Cecep Ibrahim Damayanti, Fera Damayanti, Handini Dami, Nur Anisa Darma, Mospa Dedi Djuliansah, Dedi Delima Indah Desi Ayu Lestari Desty Endrawati Subroto Dewi, Arie Rafika Dharmawati Dharmawati, Dharmawati Dyandra Hutama Abdi Eka Putra Eka, Muhammad Elyani, Elyani Emi Mutiara Enok Sumarsih Evalyn Lolongan, Agditha eydina, eydina Fachrudin, Muhammad Iqbal Raihan Fadhlurahman, M Imam Faizah Mastutie Fajar Sasongko Fajar, Mahesa Putra Fatimah, Fatma Siti Faujiah, Erika Fauziah, Ismi Siti Febri Ayu Fera Damayanti Fitra, Ramad Arya Fitriani Fitriani Florensa, Paska Gaffar, M. Andriana Hafidziani Eka Putri Haida Dafitri Hajari, Siti Hajatina Hajatina Hajatina tina tina Hajatina, Hajatina Hamonangan, Ronald Harries Handoko, Divi Harahap, Faisal Sadat. S. Hardiman Hardiman Haris Atsal, Muhammad Amar Hariyati, Jamiah Hasibuan, Ade Zulkarnain Helmi, Badrul Hendar Nuryaman Hermayanti Hermayanti Ida Leida M.Thaha Idrisi Raliya Putera Ilmi, Hapidotul Indah Fitri Astuti, Indah Fitri INDAH PUSPITASARI Indarwati Indarwati Indraswari, Ni Luh Astri Indrini, Tri Ishmah, Fahradhita Sri Ismafiaty, Ismafiaty Jaiz, Muhamad Jamhari Jamhari Janah, Janah Joned C Saksana Juniyastuti, Sri Indah JV, Khairunnisa Kaharuddin Kaharuddin, Mutahharah Nemin Kartika, Betania Kesya Darmawan, Ramona Khairunnisa Khairunnisa L, Gafar L., Gafar Leni Marlina Lesmana, Dudi Lestari , Suci Putri Lestari, Amanda Lestari, Tri Ayu LUKMAN, LUKMAN Lumbessy, Salnida Yuniarti M Yogie Syahputra M, Ida Leida Malawat, Insum Mansur, Marini Amalia Mar?atussaliha, Mar?atussaliha Mas, Nur Amal Masitoh, Siti Ayu Maulana, Aisyah Fajri Maulidiah, Nurmedina Meirling, Andi Melati Puspita Hakim Mieska Rachmadina Lubis Mofu, Hengki Muchlis, Nurhikmah Mufida Khairani Muhajir, Mia Aulia Muhammad Iqbal Muhammad Noor Hasan Siregar Mulyanto, Rizky Nuur Berlianni Muria, Maharani Musfira, Musfira Mustafa Kamal Muthmainnah, Mutiah Na’im, Khairun Ni Luh Astri Indraswari Nita Noriko Nur Alpiah, Dini Nur Kharomah, Larasati Octovian, Reza Oktasania, Nafaati Pambagyo, Septyan Wahyu Patria Adiguna Prasetyaningrum, Lia Pratiwi, Rianti Pua Meno, Muhamad Zikrillah Puja Sri Rahayu Puji Rahayu Purwoko, Agus pusvisasari, lina Putri Ananda, Kania Putri, Utami Pradana Rahma, Miftahul Rahmadani, Thoy Batun Citra Rahwana , Kusuma Agdhi Ramadhani, Andi Tis'a Ridho kesuma, Muhammad Rifuddin, Burhan Rina Rina Rinto Suppa Rivi Handayani Rizal, Chairul Rizky, Listia Rohman, Dede Rosdiana Rosdiana Rozali, M. Ruhban, Andi Sabila, Puji Chairu Sahnaz, Sahnaz Saifuddin Saifuddin salman paris nasution Saputri, Maulida Ayu Sari, Kusnita Damar Sari, Tri Maniarta Saruddin, Saruddin Sarwadhamana, Raden Jaka Sastradinata, Raydinal Adam Kusdinar Sepky Mardian Setha, Dony Setiatjahjati, Sri Shalsabila, Nayla Fatihah Sitepu, Karolina Siti Hamdah Siti Mulasih Siti Nuryani, Siti Siti Sundari Siti Sundari Sri Wahyuni Sudartono, Tiris Sukardi Sukardi Sulaiman, Andi Baso Sumi Khairani, Sumi Supiyandi Supiyandi Sutaryono Sutaryono Syafaruddin Syafaruddin Syamsul Bachry Syifanindira, Satri Vierly Tadzkirah, Tadzkirah Tampubolon, Habib Azmi Tanjung, Aristu Fahri Tanjung, Lidra Agustina Tanjung, Oppie Meisya Tengku Mohd Diansyah, Tengku Mohd Tia Latifah Titi Indrawati, Titi Titik Desi Harsoyo, Titik Desi Tohiroh Tohiroh Ulfah Kamaliyah, Dwi Umami, Nurliza Umaroh, M.Tommy Ummi Kalsum Supardi Ummul Khair Vaerani, Nazwa Aiska Varomdhona, Siti Wahyuddin Wahyuddin Wahyudin Wahyudin WARUWU, KHAMO Wigar, Lingga Shevila Yessi Fitri Annisah Lubis Yunisal, Papat Yunus Effendi Yusnaini Yusnaini yusnitasari, selvi Zahri, Kartina Zainuddin Zainuddin Zega, Yamolala Zyaniah, Suryanita