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All Journal Jurnal Indo-Islamika Psikis : Jurnal Psikologi Islami Jurnal Pendidikan Agama Islam Jurnal Kedokteran dan Kesehatan AL-ATHFAL : JURNAL PENDIDIKAN ANAK Edukasi Islami: Jurnal Pendidikan Islam Applied Information System and Management JURNAL EDUCATION AND DEVELOPMENT JURNAL PENDIDIKAN TAMBUSAI Instructional Development Journal Al-Muaddib : Jurnal Kajian Ilmu Kependidikan IJGIE (International Journal of Graduate of Islamic Education) Jurnal Tinta: Jurnal Ilmu Keguruan dan Pendidikan Al Ibtidaiyah: Jurnal Pendidikan Guru Madrasah Ibtidaiyah Thawalib: Jurnal Kependidikan Islam Jurnal Kolaboratif Sains Sosio-Didaktika: Social Science Education Journal Indonesian Journal of Islam and Public Health Proceeding Muhammadiyah International Public Health and Medicine Conference YASIN: Jurnal Pendidikan dan Sosial Budaya Eduvest - Journal of Universal Studies International Journal of Islamic Thought and Humanities Journal of Islamic Education Studies Kartika: Jurnal Studi Keislaman Scientechno: Journal of Science and Technology RESLAJ: Religion Education Social Laa Roiba Journal EduInovasi: Journal of Basic Educational Studies Jurnal Penelitian Pendidikan Indonesia JOUSIP EDUKASI IJHABS Educompassion: Jurnal Integrasi Pendidikan Islam Dan Global Jurnal Tarbiyatuna
Dede Rosyada
Jakarta Islamic University
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Journal : Applied Information System and Management

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E-Services Quality: An Analysis of Customer's Mobile Banking Services in Sharia—A Systematic Literature Review Kumaladewi, Nia; Rosyada, Dede; Suryani, Erma; Hakiem, Nashrul
Applied Information System and Management (AISM) Vol. 8 No. 2 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i2.46682

Abstract

In the current digital era, banking services have rapidly evolved thanks to technological advancements, such as mobile banking, which allows customers to conduct transactions easily and efficiently. Studies show that customer perception and satisfaction levels highly depend on service standards, available features, and user experience when using the service. Studies have shown that how customers feel about a service and how satisfied they are with it relies a lot on the quality of the service, the features it offers, and how easy it is to use. A big part of how well financial services on mobile devices do is how good digital services are, particularly in sharia banking that operates in accordance with Sharia principles and regulations. This research aims to gather systematic literature about the level of quality in mobile banking features provided by sharia-compliant banks. To comprehend the connection between customer experience and the effectiveness of e-services in mobile banking apps, the modified e-services quality model is essential. Finding the elements that affect the quality of e-services and consumer happiness, as well as investigating methods for enhancing digital services in compliance with sharia law, are the main goals of this study. It is anticipated that the findings of this study will offer more profound understandings of how Islamic banks may enhance the quality of their mobile banking services.
Co-Authors ABDUL MUJIB Abdulbosit R. Rafikjon Ugli Abdus Salam, Abdus Abrar, Khairul Abuddin Nata, Abuddin Agus Syukur Ahmad Mujib, Ahmad ahmad sujai Ahmad Suryadi, Ahmad Al Anziy, Misyal S Al-Maududi, Abul Ala Alip Nuryanto Andriyani Andriyani Andriyani Anuraga Jayanegara Anuraga Jayanegara Armai Arief Aslamiyah, Syaibatul Binti Salleh, Nur Fatihah Wahidah Burhan Burhan, Burhan Bustari Bustari Dahri, Harapandi Darin Brenda Iskarina Delvia, Melda Dewi Ratnasari Dimyati Dina Rahma Fadllilah Dwi Kartika Susanti Effendi, Heri Elijonnahdi Erba Rozalina Yuliyanti Erma Suryani Ernyasih, Ernyasih Fadlilah, Dina Rahma Fadlilah, Dina Rahma Faeruz, Ratna Filhaq, Raghib Fitri Meliani, Fitri Fitri Mintarsih Gusmaweti Gusmaweti Hapsari, Tri Asihati Ratna Harun, Hanifah Musa Fathullah Hendrizal Hendrizal Herwina Bahar Hidayat, Amirul Husni Rahim Ifkar Rasyid Irna Hasanah Iswan Jaksa, Suherman karmawan karmawan Khairani, Dewi Kirin, Arwansyah Bin Kokom Komariah Kurnia, Asraf Lusida, Nurmalia Luthfi, Atabik Marliani, Lina Masrur Anhar Matanari, Thamara Putriani Br Meinarini Catur Utami Muammar Zulfiqri Muchlis, Madian Mufti, Zaki Aulia Muhammad Farid Hamzens Muhammad Iqbal Muhammad Zalnur Muhammad Zuhdi Muhammad, Abdul Halim Muliadi, Dedi N. Oneng Nurul Bariyah Nahuda Nahuda Nahuda, Nahuda Nashrul Hakiem Nasution, Sri Mulyani Nasution, Sumiah Nia Kumaladewi Nini, Nini Nurhasnah Nurmalia Lusida Özalp, Hasan Puadah, Popi Putri, Nikite Rahiem, Maila D.H. Rahiem, Maila Dinia Husni Rahmat Romadhon, Dzikri Rahmatullah Rahmatullah Rahmawan, Fery Raihan Raihan Raihan Raihan, Raihan Reksiana Reksiana Rena, Syahidah Resmi, Mega Mesra Ritonga, Matnur S, R.Kukun Agung Sa'adah, Umi Sanusi, Ihsan Sapiudin Sapiudin Saptorini, Endang Sari Dewi, Ratna Saridudin, Saridudin Sartini, Titi Siti Hadiyanti Dini Islamiati Sri Mulyani Nasution Suhaili, Hidayati Suralaga, Fadhilah Surayyah Madhubala Abdullah, Nur Suseno, Ira Silviana Suwendi Syahrullah Syahrullah Syahrullah Syahrullah Syukur, Agus Titi Sartini Vegia Oviensy Voullin Hamzah Wahdi Sayuti Wandrianto, Wandrianto Zulkifli Zulkifli