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Yenni Yenni
Pendidikan Matematika FKIP Universitas Muhammadiyah Tangerang
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Journal : Jurnal Ekonomi

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Role Of Management To Communicate The Excellent Hospitality For Hotel Business Kencana Herdianto Eling Asmara; Yenni, Yenni; Harliantara, Harliantara; Rosalia Erta Prawesti; Zulaikha, Zulaikha
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

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Abstract

This study delves into the important role of management in effectively communicating exceptional hospitality within the hotel industry. The introduction emphasizes the significance of effective communication in achieving high levels of client satisfaction and loyalty in the highly competitive hospitality industry. The study of literature provides a thorough assessment of recent research on staff involvement, customer experience, and management communication strategies. It emphasizes the need for further research and suggests potential opportunities for more comprehensive studies. The methodology section provides a comprehensive approach to data collection, incorporating qualitative interviews with hotel management, employees, and guests. The results indicate that effective, coherent, and compassionate communication of leadership has a positive impact on the quality of service, employee motivation, and customer happiness. Based on the study, the development of a strong corporate culture and the provision of exceptional hospitality rely on the implementation of effective communication strategies. It offers hotel managers practical guidance on establishing effective channels of communication.
Co-Authors Abdul Baist Ahmad Iklil Asfari Ahmad Syahrian Siregar, Ahmad Syahrian Alwizra, Alwizra Amin Hou Aminudin, Wan Sofea Adlin Binti Wan Andi Alim, Andi Andoko Andoko, Andoko Andriyani, Retno Angka, Andi Tenri Apella, Meli Aria Wahyuni Arifin Arifin Arnianti Arnianti Artanti Puspita Sari Asyifa Khoirunninsa Asyifa Khoirunnisa Azhar, Arry Ptriasurya Azwi, Arfina Indah Bachri, Yasherly Bianti, Nur Bimantara, Dhimas Sigit Bukman Lian, Bukman Damayanti, Desyka Davina Dewi Hartana Deby S O Pasaribu Dewi Purnamawati Dian Nopitasari Dinda Ayu Amalia Dini Qurrata Ayuni Ega Evinda Putri Eka Rachma Kurniasi EKA RACHMA KURNIASI Fadillah, Ahmad Fadillah, Ahmad Faizin, Nurul Farid Tri Ribkyansyah Fatmawati, Leni Firmansyah, Muhammad Arie Fitria, Mita Fitriani, lina Fransisca, Angeline Ginting, Firnando Hafizh, Lutfi Taufiqul Hairul Saleh Hamdan Hamdan Harliantara Harliantara Hartana, Davina Dewi Hartantri, Saktian Dwi Hidayat, Elin Intan Purnama Sari Irvandi, Dede Iskandar, M. Yakub Iswandi Iswandi Iswandi Jayanti, Ade Indra Juliwis Kardi Kencana Herdianto Eling Asmara Khomarudin, Agus Nur Krisky Mulyani, Yunda Kurnia, Ridho Lario, Shevani Hoa Tio Lely Lailatus Syarifah Leni Marlina Lilia, Wirda LINA SUSANTI Lorensa, Sisi Marda Louis Louis, Louis Lutfiyani, Lutfiyani Mandasari, Junika Mardison, Lydia Marhum, Sultan Setiawan Marwah Marwah Mawardi Meliyantari, Resti Mochammad Dawam Maghfoer Muhammad Reza Ningrum Widaningsih Nisvu Nanda Saputra Nofrizal Nofrizal Nopitasari, Dian Novita, Rini Nunun Barunawati, Nunun Nurahma, Nurahma Nurhuda Nurhuda Oktavia, Minda Pradja, Barra P Pratama, Wira Agung Prawidi Wisnu Subroto Purmini, Purmini Putri, Silvi Elya Raditya, Aji Rahmadi Rahmadi Rahmah, Adnin Ratna Dewi Reni Reni, Reni Retno Andriyani Rika Sukmawati Rina Novita Rini Susana Rini, Candra Puspita Rofi’i, Aby Yazid Al Busthomy Rola Oktorina NE Romy Aulia Rosalia Erta Prawesti Rosita Rosita Rosita Ruqiah Ganda Putri Panjaitan Sabriana, Riska Saeri Sagiman, Saeri Safitri, Rani Safitri, Rika Ayu Sahira, Syarifah Saktian Dwi Hartantri Salman Salman Saputra, Andri Dwi sar'an, Sar’an Saranianingsi, Ullin Satria, Frinan SATRIA, FRIYAN Sayuti, Imam Septiana, Yuda Dina Septiana, Yulda Dina Septiani, Uray Rina Setiyawati, Neni Shinta Anjani Nura Sigit Raharjo Sinta Westika Putri Sinuhaji, Frans G Sormin, Partogian Sriwardona Subroto, Prawidi Wisnu Sugiyanto, Liem Bambang Sukma Wira, Andre Sukmawati, Rika Sukmawati, Rika Suwandi N Syofrianisda, Syofrianisda Syukriadi, Syukriadi Taufik Hidayat Tumiang, Kresensia Imakulata Ummu Kalsum Utami, Anisa Sri vianis, okta Waldi Rahman Westi Bilda, Westi Wista Kumala Dewi Wiwit Febrina Yanti, Nova Dwi Yeni Nuraeni Yoyoh Fathurrohmah Zamli Zulaikha Zulaikha