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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research SENTRALISASI Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Informasi dan Teknologi Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vivabio : Jurnal Pengabdian Multidisiplin Jurnal Sosial dan Teknologi Devotion: Journal of Research and Community Service Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Prosiding Konferensi Nasional PKM-CSR Jurnal Ekonomika dan Manajemen Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research International Journal of Advanced Multidisciplinary Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Advanced Multidisciplinary Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Atestasi : Jurnal Ilmiah Akuntansi Jurnal Sistem Transportasi & Logistik
Euis Saribanon, Euis
Institut Transportasi Dan Logistik Trisakti
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Journal : Jurnal Manajemen Bisnis Transportasi dan Logistik

 1 
OPTIMASALISASI PENAGIHAN PELAYANAN JASA PENERBANGAN TERBANG LINTAS Euis Saribanon; Sela Sela
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 1, No 1 (2014): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (798.088 KB) | DOI: 10.54324/j.mbtl.v1i1.374

Abstract

 Which one of the service is the overflying billing services (Flying Cross Flight Services) to any airlines thta fly over the western part of Indonesia. The aim of this study is to enhance the service and the billing of the Flying Cross Flight Services. The researchers use SWOT as the analysis method to solve the billing problems. It describes the billing process of PJP Overflying, identifies any factors which caused ineffective billing process and of course analyses the internal and external factor to create a new strategy. This new strategy is expected to control the billing problems that already happened and to increase the effectiveness of the billing process and services of PJP Overflying in the future.
Kartel dan Tarif Tiket Perusahaan Penerbangan Terhadap Persaingan Usaha Penerbangan di Indonesia Mustika Sari; Euis Saribanon; Abdul Ghafar
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (423.331 KB) | DOI: 10.54324/j.mbtl.v6i2.525

Abstract

The purpose of the study is to determine whether there is a direct and indirect influence between cartels and ticket tariffs of airlines business competition in Indonesia or not. The problems in this study were due to the high ticket price and public’ indication and suspicions of domestic airlines cartels practicing. The method used in this research was path analysis, to determine the direct and indirect effects of each variables. The result of the study states that the direct and indirect effect between the cartel, ticket rates, and business competition variables are equally significant. This could be seen from the result of the hypothesis analysis which state that the coefficient is above 0.300. It means that the influence is very strong. From some previous research of monopoly and price, it was found that monopolies in the aviation industry are often unavoidable because they protect airlines from losses. The result also shows that several customers in different levels do not matter about ticket price. For this type of passengers, they only need the route and flight schedule.
FAKTOR-FAKTOR PENYEBAB KEMACETAN DI DKI JAKARTA Rohana Sitanggang; Euis Saribanon
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 3 (2018): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i3.823

Abstract

Finding a solution in overcoming the bottleneck problems, we need to focus on the factors that affect the bottleneck . DKI Jakarta as the capital city has a very busy activity intensity, because it is the center of activity not only from indigenous people but also from residents around the region such as from Bekasi, Tanggerang, Depok and Bogor. Hence, it needs to subscribe an integrated transportation system with all related area. The purpose of this research is to find the causal factor of congestion that happened in DKI Jakarta in order to determine the most relevant transportation system policy applied in DKI Jakarta. By purposive sampling and quoted sampling method, there were 30 respondents from road users and communities around Jalan Cawang - Grogol and Kota Tua - Harmony. In processing questionnaire data, SPSS program version 19 was used with Descriptives analysis method. The result of this research is there are 3 order of the top ranking factors which cause traffic jam in DKI Jakarta that is 1). The use of Personal Vehicle in Jakarta is very high, 2). The use of two-wheel motorcycles in Jakarta is very high and 3). Vehicle volume is not proportional to road capacity.
Efektifitas Pelaksanaan Logistik Halal Euis Saribanon; Okin Purba; Lira Agushinta
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 5, No 3 (2019): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v5i3.809

Abstract

This study aims to see the effectiveness of the implementation of halal logistics and the implementation of halal policies in logistics service providers in Indonesia. The need for a halal market in Indonesia is increasing and the market is no longer just talking in the context of food, but also has become a lifestyle. With this phenomenon, the logistics sector and the product supply chain must also apply halal aspects to the industry. As a pioneer of Halal Assurance System (Sistem Jaminan Halal/ SJH) Logistics where companies must be able to maintain halal during the supply chain process and ensure that the products distributed do not contaminate between halal and non-halal products. This research was conducted using descriptive method. Data was collected through direct observation in the field, interviews with employees and literature studies.
KINERJA PELAYANAN PEMERIKSAAN KAPAL BERBENDERA INDONESIA OLEH MARINE INSPECTOR Euis Saribanon; Reza Fauzi Jaya Sakti
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 3, No 1 (2016): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v3i1.923

Abstract

Tanjung Priok Harbormaster Office is a unit at the Sea General Directorate in the Ministry of Transportation. This unit has a task to carry out surveillance and law enforcement in shipping. To know the service performance of vessel inspection, the Public Satisfaction Index is used, due to PAN Ministerial Decree No. KEP-25 / M.PAN / 2/2004 on 24th February 2004 concerning on the Guidelines of Public Satisfaction Index in the Service Unit of the Government Agency. This study aims to analyze the service performance of Indonesian vessel inspection by the Marine Inspector to the level of Public Satisfaction Index at the Tanjung Priok Harbormaster Office Jakarta. The result of the study shows that 1 from 14 indicators measured is still not good, which is the accuracy of time in vessel inspection. This means that the organization has less competency in recruiting the Marine Inspectors or Marine Inspector Candidates. The organization also lacks of facilities and infrastructures to support the activities of vessel inspection, resulting the user dissatisfaction at the Tanjung Priok Harbormaster Office.
FAKTOR-FAKTOR PENYEBAB BERMASALAH KINERJA KARYAWAN Euis Saribanon; Raden Roro Riri Kurniawati
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.961

Abstract

Road Transportation Terminal Unit businessis the operational hub terminals in Jakarta. Unit Road Transportation Terminal Unit businesshas a direct responsibility to the Head of Jakarta Transportation Department which is under and directly responsible to the Governor of DKI Jakarta through the secretary. This study was conducted to determine the performance level of employees of Road Transportation Terminal Unit businessin 2013. The study is using the method of fishbone analysis. Analysis and discussion of the results obtained the conclusion that the percentage of main categories for human resources was 55.56%. It stated that the task sequence has not been implemented properly. The percentage of main categories for engine was 58.33%. It stated that the use of an official car to carry out the task of day-today has not been effective yet. Ultimately, the percentage of main categories for motivation was 83.33%. It stated that it is needed to apply a reward and punishmentsystem.
Pengaruh Citra Merek dan Kualitas Layanan Terhadap Kepuasan Pelanggan Kargo dan Dampaknya atas Loyalitas Pelanggan Pada PT Citilink Indonesia Octoriviano, Fajar Adhitia; Simarmata, Juliater; Pahala, Yosi; Setiawan, Agus; Saribanon, Euis
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1375

Abstract

Effort to maintain and increase customer loyalty, companies must pay attention to the brand image that is built, ensure consistent, and focus on overall customer satisfaction. Thus, the company can obtain long-term benefits from loyal customers and has the potential for sustainable business growth in the cargo industry. This study aims to analyze whether there is an influence of brand image, service quality, and customer satisfaction on customer loyalty on Citilink Indonesia Cargo customers using a quantitative method, with research samples taken based on the Slovin formula. This research provides important insights for cargo companies in developing effective marketing strategies. Uses technical analysis of the Structural Equation Model (SEM). The results of the study concluded that there was no direct effect of brand image on customer loyalty. There is a direct effect of service quality on customer satisfaction. There is a direct effect of brand image on customer loyalty. There is no direct effect of customer satisfaction on customer loyalty. There is no evidence that brand image indirectly affects customer loyalty through customer satisfaction. There is an influence of service quality indirectly affecting customer loyalty through customer satisfaction.
Tantangan Implementasi Logistik Halal di Indonesia Saribanon, Euis; Indriyati, Indriyati; Setiawan, Agus
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1359

Abstract

The purpose of this study is to analyze the opportunities and challenges that occur in the implementation of halal logistics in the logistics industry in Indonesia. In its implementation, there is still a lack of compatibility between realization and halal logistics goals. Halal logistics companies still have opportunities because the number of Muslims is large and the need for halal products is increasing. The method used begins with the steps in the form of literature studies, existing contitions and previous research studies, data collection with FGDs, identification of opportunities and challenges and the last stage is conducting studies or analysis to obtain strategies for developing innovation using PEST analysis from three logistics companies that have has carried out halal logistics and has a halal certificate. The results of this study show that the biggest challenge in implementing halal logistic is government regulation that is still incomplate and consistent and the adoption of technology by halal logistic perpetrators is uneven.
Influence of Service Quality and Delivery Speed on Customer Satisfaction in Logistics Business Kholdun, Amrulloh Ibnu; Saribanon, Euis; Tantri, Roy Hartanto; Nap, Ferry Reynaldo Darmawan
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1580

Abstract

The purpose of this research is to measure whether there is any influence of service quality and delivery speed on customer satisfaction. This research employs a quantitative method using three variables: service quality and delivery speed as independent variables and customer satisfaction as dependent variable. The sample used in this research employed Probability Sampling Method utilizing Slovin formula, and was rounded to 100 respondents from buyer/end-users population of PT. XYZ (excluding seller/vendor users). Data analysis method used in this research is multiple linear regression analysis. Results from data analysis, T-Test and F-Test indicate: both service quality and delivery speed, individually and simultaneously, have positive influence on customer satisfaction. Hopefully, this research can provide insights into the impact of factors on customer satisfaction and guide companies in improving service strategies, enabling them to maintain and enhance customer satisfaction in the rapidly evolving e-commerce era through better services and faster delivery.
Consumer Trust In A Web-Based Tracking System At A Jakarta Logistics Company Saribanon, Euis; Pribadi, Sulistya; Ningsih, Septiana Adi; Mawarni, Anissa Putri Indah
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1582

Abstract

This study aims to analyze the relationship between service quality, consumer experience and consumer satisfaction through consumer trust. The population in this study is JNE consumer and the sample size collected was 150 respondents. The sample selection was carried out nonprobability through a questionnaire. Data analysis using the Partial Least Squares (PLS) method. The results of this study indicate that (1) consumer trust has a significant and positive influence on consumer satisfaction. (2) Service quality has a significant and positive influence on consumer trust. (3) service quality has a significant and positive influence on consumer satisfaction. (4) consumer experience has a significant and positive influence on consumer trust. (5) consumer experience has a significant and positive influence on consumer trust. (6) consumer experience has a significant and positive influence on consumer satisfaction. (7) service quality has a significant and positive influence on consumer satisfaction.
Co-Authors Abdul Ghafar Abdul Muis Aditya Wardana, Aditya Agus Nugroho, Agus Agus Setiawan Agus Suhendra Agusinta, Lira Ahmad Hidayat Aisyah Rahmawati Aisyah Rahmawati Alfais Amin Darmawan Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Andri Primadi Arhab, Abiyyu Arifiani, Librita Ashari, Yogi Aswanti Setyawati Berliana, Dhana Bramulya ikhsan, Ridho Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin, Cecep Chaidir Tasran Chairuddin , Irwan Damara Gugat, Rudy Max Deslida Saidah Devi Marlita Devi Marlita, Devi Dian Artanti Arubusman, Dian Artanti Dinar Dewi Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Handayani, Sri Hapsari, Natalia Ayu Husni Hasan Ika Utami Yulihapsari Imam Ozali Imam Ozali Indriyati Indriyati Indriyati Indriyati Indriyati Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kholdun, Amrulloh Ibnu Koharudin, Muhammad Lermatan, Esterlinus Edwin Lesmini, ⁠Lis Liana, Esti Lira Agushinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh M. Arief Ramdhany Marthaleina Ruminda Sitorus Mawarni, Anissa Putri Indah Muhammad Fadli Muhammad Riza Affiat Muhammad Thamrin Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah, Nashrullah Nasrullah Nasrullah Ningsih, Septiana Adi Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi, Novi Indah Nursery Alfaridi S Nasution Oce Prasetya Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba OlFebri OlFebri Olfebri Olfebri, Olfebri Ozali, Imam Peppy Fachrial Poncotoyo, Wahyu Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Ratnasari, Devi Reza Fauzi Jaya Sakti Rista Dwi Pratiwi Rohana Sitanggang Rohana Sitanggang RR. Ella Evrita Hestiandari Sandriana Marina Sarinah Sarinah Sarinah Sihombing Sela Sela Sholihah, Sita Aniisah Sihotang, Thobias Oktrian Silalahi, Dapot Hamonangan Silvia Dewi Kumalasari Simon Gultom Sitanggang, Rohana Siti Maemunah Siti Maemunah Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Solikin Solikin Sri Handayani Sri Raharjo Subandi Subandi Sucipto, Yuwono D Sugiyanto - Suharto Abdul Majid Suprihadi Suryono, Totok Tantri, Roy Hartanto Tatianan, Yana Thamrin, HM Tohir, Muhammad Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyuni, Rr. Endang Wibisono, Indarto Widhi Setyowati Wulanigara, Ardha Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Zaenal Abidin Zaenal Abidin Zainal Abidin Zaroni, Zaroni