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Analisis Kualitas Pelayanan Pembuatan SIM Di Polresta Kota Palu Kurniawan, Rendy; Amalia, Miftah; Mardhatilla, Zakia; Mastang, Mastang; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 6 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v6i2.90

Abstract

Membahas tentang kualitas pelayanan pembuatan SIM di Kota Palu. Penelitian ini menggunakan metode penelitian fieid reseacrh ( penelitian lapangan ) dengan teknik pengumpulan data berupa trianggulasi data dengan cara pengumpulan data berupa observasi, wawancara, dan dokumentasi untuk mendapatkan keabsahan data yang diperoleh dengan pendekatan deskriptif kualitatif. Beberapa hasil dari penelitian ini antara lain (1) Dalam proses pembuatan sim, pemohon diberikan kemudahan untuk mendapatkan SIM (2) Bagi masyarakat yang ingin melakukan perpanjangan sim, polresta palu menyediakan aplikasi SIM sinar untuk membantu mempermudah masyarakat
Kualitas Pelayanan Pembuatan KTP dan Akta Kelahiran Di Kantor DUKCAPIL Provinsi Sulawesi Tengah Kota Palu Riskiyani, Riskiyani; Fani, Fani; Zulvina; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 6 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v6i2.91

Abstract

Penelitian ini bertujuan untuk mengetahui kualitas pelayanan di kantor dukcapil provinsi sulawesi tengah kota palu. Penelitian ini menggunakan metode penelitian kualitatif  dengan teknik pengumpulan data dengan cara wawancara dan observasi. Dinas kependudukan dan pencatatan sipil  adalah instansi pemerintah yang bertugas mencatat dan mendaftarkan peristiwa-peristiwa penting dalam kehidupan masyarakat. Fungsi utama dinas kependudukan dan pencatatn sipil  adalah memastikan kepastian hukum bagi individu melalui pencatatan sipil yang akurat dan autentik yang berperan penting dalam administrasi kependudukan dan pembangunan sosial. Dinas kependudukan dan pencatatan sipil  mengelolah data kependudukan, termaksud menerbitkan dokumen seperti kartu tanda penduduk (ktp) dan akte kelahiran dll. Kantor dinas kependudukan dan pencatatan sipil provinsi yang teletak di jln. Pramuka melayani pembuatan ktp dan akte kelahiran .Dokumen penting yang di keluarkan oleh dukcapil provinsi.ktp berfungsi sebagai identitas resmi bagi warga negara indonesia dan asing yang memiliki izin tingkat sedangkan akte kelahiran mencatat peristiwa kelahiran yang penting untuk status hukum individu
Analisis Dampak Pencemaran Udara Akibat Oprasional Tempat Pembuangan Akhir Sampah Di Kelurahan Kawatuna Aura, Audietya Chantieka; Adriansa, Muhammad Wandi; Tala’a, Nadia I; Bakri, Nuraini; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 6 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v6i2.92

Abstract

Tempat Pembuangan Akhir (TPA) di Kelurahan Kawa Tuna berfungsi sebagai solusi pengelolaan sampah, namun operasionalnya seringkali menimbulkan dampak negatif terhadap lingkungan, terutama pencemaran udara yang berupa bau busuk. Penelitian ini bertujuan untuk menganalisis dampak pencemaran udara dan lingkungan yang dihasilkan dari aktivitas di TPA serta efeknya terhadap kesehatan masyarakat. Metode penelitian yang digunakan adalah analisis kualitatif dengan survei persepsi masyarakat. Hasil penelitian menunjukkan bahwa bau busuk yang dihasilkan dari TPA dapat mengganggu kenyamanan dan kesehatan masyarakat sekitar. Penelitian ini menegaskan perlunya pengelolaan TPA yang lebih baik dan penerapan teknologi ramah lingkungan untuk meminimalkan dampak negatif terhadap kesehatan masyarakat dan lingkungan.
Efektivitas Pengelolaan Sampah Di Kelurahan Mamboro Kecamatan Palu Utara Alamsyah, Andri; Veronika, Indah; Handayani, Suci; Nabilla, Desyha; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 6 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v6i2.93

Abstract

Pertumbuhan penduduk yang signifikan yang dialami oleh suatu wilayah dapat memberikan pengaruh yang cukup kompleks misalnya dengan meningkatnya volume sampah yang dihasilkan menjadi salah satu pengaruh buruknya. UU No. 18 Tahun 2008 menekankan bahwa semua pihak wajib memprioritaskan pengurangan sampah dengan pelaksanaan 3 R yaitu reuse (menggunakan kembali), recycle (mendaur ulang), dan reduce (mengurangi. Upaya pemerintah di Kelurahan Mamboro belum sanggup memerani permasalahan sampah, sedangkan pada kenyataannya sampah-sampah yang ditimbulkan kian bertambah. Salah satu program metode dalam mengurangi sampah dimana akan dibuang di TPS di berbagai titik, akan tetapi metode tersebut tidak berjalan dengan efektif. Tetapi dengan adanya pemerintah menyediakan penejemputan sampah dirumah masing-masing warga hal ini dapat menjadi solusi untuk menanggunlagi sampah dan lebih efektif daripada warga yang membuang sampah harus ke tempat pembuangan sampah (TPS).
Kualitas Pelayanan Mengajar Guru Dan Implikasinya Terhadap Pembentukkan Karakter Siswa di SD Negeri 8 Mamboro Hardianti, Dina; Royna, Nanda Aprilia; Pratiwi, Komang Senja; Fatahillah, Raihan; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 6 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v6i2.94

Abstract

Penelitian ini bertujuan untuk menganalisis guna mengetahui kualitas pelayanan mengajar guru dan implikasinya terhadap pembentukan karakter siswa di SDN 8 Mamboro. Pendekatan penelitian ini menggunakan metode kualitatif, dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Subjek dalam penelitian ini adalah guru dan siswa. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan mengajar di SDN 8 Mamboro yaitu mencakup perencanaan pembelajaran, metode pembelajaran, evaluasi belajar yang sudah cukup baik, dan fasilitas yang cukup tetapi perlu ditingkatkan guna untuk memperlancar proses pelayanan pembelajaran dengan lebih baik lagi
KUALITAS PELAYANAN KESEHATAN PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI PUSKESMAS TALISE KOTA PALU Dyo Moh Sabda; Siti Nurfadila; Al Munawwara; Meinar Meinar; Mustaina N; Intam kurnia; Dandan haryono
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 2 No. 1 (2025): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v2i1.3073

Abstract

Health Insurance is a health protection guarantee provided to (BPJS) participants. The Health Social Security Organizing Agency (BPJS) is a legal entity established to administer the Health Insurance program. Service commitment is the commitment of the first level health facility in improving the quality of service seen from the achievement of agreed individual health service indicators. The purpose of this study was to determine. Overview of BPJS Health services to patients at the Talise health center in the city of Palu. This study aims to describe the quality of service of the Talise puskemas to user patients (BPJS). This study uses qualitative research methods with data collection techniques by means of interviews and observations. Based on the results of the study, it can be seen that the quality of service (BPJS) at the Talise health center in the city of Palu still has shortcomings and is not optimal, including medical equipment and medicines.
KUALITAS PELAYANAN DI KANTOR DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA PALU Novitasari Novitasari; Aulia Farida; Jery Devano; Fikra Fikra; Hj Mustainah; Intam Kurnia; Dandan Haryono
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 2 No. 1 (2025): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v2i1.3074

Abstract

Public service is a service activity carried out by public service providers as an effort to meet public needs and implement the provisions of laws and regulations that make the Palu City Government make public services an important mission in improving the rights of the people of Palu City in accordance with the vision of the city of Palu, namely realizing and determined to improve quality, effectiveness, efficiency, accountability and transparency of public services as mandated by Law Number 25 of 2009 concerning Public Services through the Investment Office and One-Stop Integrated Services. However, the services provided by DMPMTSP Palu City are still not satisfactory enough and this greatly affects the quality of service at DPMPTSP Palu City whether it is said to be good or not. The purpose of the study is to determine the quality of business licensing services and describe the inhibiting factors and efforts made in improving the quality of services at the Investment Office and One-Stop Integrated Services in Palu City, Central Sulawesi Province.
ANALISIS KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN TONDO KOTA PALU SULAWESI TENGAH Siti Nur Aziza; Friscia Novianti Setiawan; Indah Amalia; I Wayan Indrawan; Mustainah Mustainah; Intam Kurnia; Dandan Haryono
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 2 No. 1 (2025): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v2i1.3077

Abstract

Public service is an activity carried out to meet the needs of the community and residets in acchordance with laws and regulation such as those in Law No.25 off 2009 concerning public serice witch states date the state is obliged to serve every citizen to fulfill their basic rights and needs. The purpose of this study is to fine out aboute the quality of public services in the Tondo Village Office Mantikulore Distric, Palu City,Central Sulawesi Province,whether it is in racchordnce with the privision of laws adan regulatiions. Data is analyzed using qualitative research meet hods to determine the quality of public services. In data collection, the methods used are observation,intervius and questinnairies. Based on the results of the study,it can be conceluded that the quality of public services in the Tondo Village Office, Mantikulore Districht, Palu City,Centra Sulawesi Province has been running very well in providing services to the community, hoever,in terms of facilities and infrastructure,its still does not meet th service needs in the village office.
Tantangan Yang Dihadapi UMKM Kecil: Bantuan Fasilitas Permodalan Pedagang Kaki Lima Kelurahan Siranindi Kota Palu Nandita Fradina; Lutfiani; Andita Triana; Rahdiyatul Zahra; Hj Suasa; Dandan Haryono; Nurhayati Hamid
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 3 No. 1 (2025): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v3i1.3069

Abstract

UMKM are an important pillar in the Indonesian economy, including in Palu City. One of the most common types of UMKM in Palu City is street vendors, which play an important role in providing goods and services at affordable prices to the community. However, despite their large contribution, street vendors often face various challenges, especially in terms of access to capital facilities. This study aims to identify the challenges and constraints faced by street vendors in Palu City in accessing capital facilities provided by the government and other financial institutions. The method used was a qualitative approach with a case study, involving in-depth interviews with two street vendors. Street vendors face several major obstacles, such as unfamiliarity with application procedures, low levels of financial literacy, and conditions that are considered burdensome. This study recommends that the government and financial institutions simplify application procedures, improve socialization programs, and provide assistance for street vendors to facilitate access to existing capital facilities.
Analisis Keuntungan Maksimum Penjualan Sendal dan Sepatu Toko Iksan di Kelurahan Siranindi Adhwa Al Faatin; Muhammad Agung Ananta Praja; Moh Naif; Ario Ario; Suasa Suasa; Dandan Haryono; Nurhayati Hamid
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 3 No. 1 (2025): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v3i1.3076

Abstract

In the business world, particularly in the retail sector, market dynamics demand entrepreneurs to continuously adapt to sustain their businesses and maximize profits. However, this presents major challenges, including limited innovation in product design and the lack of utilization of social media as a marketing tool. This research aims to analyze the challenges and opportunities faced by Toko Iksan, which operates in the sale of sandals and shoes in Kelurahan Siranindi. The research method employs a qualitative descriptive approach through semi-structured interviews with the business owner and direct observation. The research results indicate that Toko Iksan faces significant challenges, such as increasing local competition, changes in consumption patterns due to online shopping trends, and limited capital. Business revenue mostly only covers operational needs without room for development. However, there is significant potential to enhance competitiveness through product design innovation, adoption of digital marketing, and market diversification. By utilizing digital technology such as social media and e-commerce platforms, as well as government support in training and access to capital, Toko Iksan can optimize profits and ensure business sustainability amidst increasingly intense competition
Co-Authors Abdul Rivai Abdul Rivai Adhwa Al Faatin Adika Tirta Atansyah Adinda Podung Adinda Prameswary Putry Adji, Vita Adonia Adriansa, Muhammad Wandi Agus Prastyawan AGUS PRIYANTO Agusta Sri Astuti Aisyah Citra Al Munawwara Alamsyah, Andri Alya Sasabila Yabiy Amalia, Miftah Amalia, Rezki Amelia Amelia Anang Ma’ruf Andita Triana Anesyana, Dewi parwati Ani Heryani Ani Susanti Anil Zikri Anisa Auliya Anwar Sanusi Ardianti, Meri Ario Ario Askar Mayusa Asran, Asran Astriana, Yuyun Aulia Farida Aura, Audietya Chantieka Bahtiar Bahtiar Bakri, Nuraini Borman, Mohammad Riski Buluade, Irmawati Busran Busran Cicip Zemi Permadi Cisadane, Maharani Aulia Citra Lestari Damay Rusli Damay Rusli Darmawati Darmawati Daswati Daswati Desinta Desinta Deswita Wulandari Desy Desy, Desy Devina, Adhe Dewi Hastuty Dian Andriani Dian Andriani, Dian Dinda Ayu Sintawati Diva, Diva Dwitama, Rezdha Dyo Moh Sabda Elin Elin Endang Ayu Rahmawati Ersa Amelia Vega Esra Citra Togatorop Eva Afrilia Evi Silviana Fadilatunisa Fadilatunisa Fadli Abd. Pattah, Moh. Fani Fani Faradila Oktafiani Fatahillah, Raihan Fathur Rahman Fidya Fidya Fikra Fikra Firayani Firayani Fitri Almirah Maulidya Fitrina, Fitrina Frans Johannes Lambok Lumban Tobing Friscia Novianti Setiawan hajria, Hajria Hamsa, Ma’mun Hardianti, Dina Harifa Harifa Hasanuddin Hasanuddin Hasbullah Hasbullah Hasnah Hasrul Hasyim Herry Yohanes Pinontoan Hikma Hikma Hj Mustainah Hj Suasa Hussain, Sajjad I Kade Sindya Sanjaya I Wayan Indrawan Imelda Turisna Mariana Joka Indah Amalia Indriani, Niluh Indriyani Indriyani Intam Kurnia Intan Intan Irfan Mufti Irwan Waris Ishak Kusnandar Isna Tuainia Istiqamah, Andi Nurul Jery Devano Jesiyani Junetri Jihan Dzalfana Juniani, Hanifa Juniva Juniva Kamasi, Jesika Julianti Natalia Khattab, Syahrudin Kristian, Kristian Kurniawan, Rendy Lapasila, Isna Lely Elviana Lena Marlina Lia Natalia Sonda Lidia Olivia Balanda Lufira, Lufira Lutfiani Lutfiani, Lutfiani M Syukur M. Mau, Rusli M.Syukur, M.Syukur M.Yogi Pratama M Manda, Manda Manggasing, Nasir Mangngasing, Nasir Mardhatilla, Zakia Mastang, Mastang Matimpas, Daniel Charis Maulidina, Cantika Megawati Megawati Meinar Meinar Meldi Amijaya Mertina, Serly Misda W Moh Naif Moh Yusuf Mohammad Irfan Mufti Mohammad Kasim Buluade Muh Nawawi Muh. Nasir Muhammad Afandi MUHAMMAD AGIL Muhammad Agung Ananta Praja Mustaina N Mustainah Mustainah Mappatoba Nabilla, Desyha Nafadillah Nafadillah Nandita Fradina Nasir Mangngasing Nasir Mangngasing Nasrullah Nasrullah Nasrullah Nasrullah Natasya indriyanti Dg.Maralla Nawawi Natsir Nawawi, Muh Nazwa Nazwa Nira Ramadhani M Nofitri, Nofitri Norma Norma Novianti Dewi Lestari Novitasari Novitasari Nunung Kurniah Wijaya Nur Adha Kausen Nur Aisyah Nur Aisyah Nur Akifa, Sri Nur Alamsyah, M. Nur Rahmayanti Nur Rosalia Juita Tahwali Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nuramanda Rizkiyah Nurfadhila Lapangandong Nurhamni Nurhamni Nurhayati Hamid Nurhayati Nurhayati Nurlatipah Nasir Permadi, Cicip Zemi Pratiwi Pratiwi Pratiwi, Komang Senja Putra Pratama Putri Asti Sidik Putri Syifarani, Athiyah Putri, Azmi Mardia Rachmad Rachmad Rafli, Moh Rahdiyatul Zahra Rahma, Deslya Wati Rahmat Ramadhan, Bayu Ramlah, ST Rezky Handayani, Ika Rini Nuraeni Riski Melani Riskiyani, Riskiyani Ristamala Ristamala Risti Indah Sari F Riyanti, Rivani Arva Royna, Nanda Aprilia Roynaldo Ondey, Hezron Rusli, Damay S. Pali, Yunus Safana, Nabila Safitri, Aura Ramadhani Sahdiah, Sahdiah Santi, Alvi sanusi, Anwar Septiara, Siti Anadya Silviana, Evi Sinta Maryam, Sinta Siti Anisah Siti Nur Aziza Siti Nurfadila Siti Nurwahida Sitti Chaeriah Ahsan Stevanus Garuda Steven Ladjepe Suasa Suasa Suci Handayani, Suci Sudrajab Petalolo, Eli Sulfitri Husain Syaharuddin Hattab Tala’a, Nadia I Theodorus Amarilla Suryadinatha Tobeli, Inggrid Toneke, Meyriska Chatrine Triani, Neni Umi Kalsum Veronika, Indah Wahyono, Effendi Wilda Wilda Wulandari Wulandari Yongki Leonard Pilongo Yorensia Resti Yuda Brahmantiar Yuliani Yulizar Pramudika Yulvianti Hamidu Zulvina