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Pengaruh Kualitas Pelayanan Terhadap Customer Experience Di Sempoa SIP Tembung: - Sigalingging, Nova Kristin; Arwin, Arwin; Sutarno, Sutarno
Improvement: Jurnal Manajemen dan Bisnis Vol 4 No 2 (2024): Vol 4 No 2 September 2024
Publisher : UMSurabaya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/imp.v4i2.24395

Abstract

This study aims to analyze the effect of service quality on purchasing decisions. Using a sample of 35 respondents, data was collected through a questionnaire designed to measure respondents' perceptions of service quality. Data analysis was carried out using simple linear regression, correlation test, coefficient of determination test, and t test. The analysis results show that the significance probability value between the two variables is 0 <0.05. The calculated t value of 7.983 is greater than the t table of 2.032, which indicates a significant influence between the service quality variable (X) on purchasing decisions (Y). Therefore, it can be concluded that service quality has a positive effect on customer experience and purchasing decisions. Keywords: service quality, Customer Experience Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan terhadap keputusan pembelian. Dengan menggunakan sampel sebanyak 35 responden, data dikumpulkan melalui kuisioner yang dirancang untuk mengukur persepsi responden mengenai kualitas pelayanan. Analisis data dilakukan menggunakan regresi linier sederhana, uji korelasi, uji koefisien determinasi, dan uji t. Hasil analisis menunjukkan bahwa nilai probabilitas signifikansi antara kedua variabel adalah 0 < 0,05. Nilai t hitung sebesar 7,983 lebih besar dari t tabel 2,032, yang mengindikasikan adanya pengaruh signifikan antara variabel kualitas pelayanan (X) terhadap keputusan pembelian (Y). Oleh karena itu, dapat disimpulkan bahwa kualitas pelayanan berpengaruh positif terhadap pengalaman pelanggan dan keputusan pembelian. Kata Kunci: Kualitas Pelayanan, Pengalaman Pelanggan
Dampak Gaji dan Gaya Kepemimpinan Terhadap Kepuasan Kerja Karyawan (Studi Kasus Pada PT Cipta Mandiri Agung Jaya) Yuliana, Yuliana; Arwin, Arwin; Pratiwi, Jean Dwi
BISMA Cendekia Vol. 1 No. 1 (2020): BISMA Cendekia - September 2020
Publisher : Politeknik Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research aimed to know the impact of salary and leadership style on employee job satisfaction at PT. Cipta Mandiri Agung Jaya (CMAJ). The research method applied is the associative quantitative method. The research incorporates 2 types of data sources which are primary data and secondary data. The data collection method is done through the distribution of survey questionnaires to respondents. The total population consisted of 30 employees and all of them were taken as the sample. The data analysis method was done through a series of tests such as the Coefficient Determination Test (R2), F test, t-test, and Multiple Linear Regression. The result of the research showed that the test of the regression model of salary and leadership style variable on employee job satisfaction indicated Fcount 3,449 > Ftable 3,34. It can be concluded that the salary and leadership style has a positive impact on employee job satisfaction. Partially, salary has a positive influence on employee job satisfaction which can be seen from the tcount2,610> ttable2,052, which means that Ha is accepted. Meanwhile, leadership style has no impact on employee job satisfaction since the leadership style variable indicated a value of tcount 0,364<ttable2,052, which means Ho is accepted.
Dampak Kepemimpinan dan Lingkungan Kerja terhadap Kinerja Karyawan (Studi Kasus pada PT Teguh Jaya Mandiri): Impact of Leadership and Work Environment on Employee Performance (Case Study at PT Teguh Jaya Mandiri) Arwin, Arwin; Yuliana, Yuliana; Elika, Elika
BISMA Cendekia Vol. 1 No. 2 (2021): BISMA Cendekia - Januari 2021
Publisher : Politeknik Cendana

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Abstract

Abstrak Penelitian ditujukan untuk mengetahui dampak kepemimpinan dan lingkungan kerja terhadap kinerja karyawan pada PT Teguh Jaya Mandiri. Metode penelitian yang digunakan adalah metode kuantitatif asosiatif, menggunakan 2 (dua) jenis data yaitu data primer dan data sekunder. Data dikumpulkan melalui pembagian survey kuesioner kepada responden. Populasi berjumlah 37 karyawan dan keseluruhanya dijadikan sampel. Metode analisis data berupa Uji Koefisien Determinasi (R2), Uji F, Uji t dan Regresi Linier Berganda. Hasil penelitian menunjukkan bahwa pada pengujian model regresi untuk variabel kepemimpinan dan lingkungan kerja terhadap kinerja karyawan menunjukkan nilai signifikansi (sig) sebesar 0.000 < nilai α sebesar 0,05. Sehingga dapat dinyatakan bahwa kepemimpinan dan lingkungan kerja berpengaruh terhadap kinerja karyawan. Secara parsial kepemimpinan berpengaruh positif terhadap kinerja karyawan yang dapat diketahui dari nilai thitung 5,317 > ttabel 1,660 yang berarti Ha diterima. Sedangkan lingkungan kerja tidak berpengaruh terhadap kinerja karyawan dikarenakan variabel lingkungan kerja memiliki thitung -0.667 < ttabel 1,660 yang berarti Ho diterima. Kata Kunci: Kepemimpinan, Lingkungan Kerja, Kinerja Karyawan Abstract The research aimed to know the impact of leadership and work environment towards employee performance at PT. Teguh Jaya Mandiri. Associative quantitative method is being applied as the research method, by incorporating 2 types of data source which are primary data and secondary data. Data is collected through the distribution of questionnaire to respondent. The total population was 37 employees and all of them were taken as the sample. Data was analyzed through a series of test such as Coefficient Determination Test (R2), F test, T test and Multiple Linear Regression. The result of the research indicated that the test of regression model of leadership and work environment variable towards employee performance, with a significance (sig) 0.000 < α value of 0.05. It can be concluded that leadership and work environment have a positive impact towards employee performance. Partially, leadership has a positive influence towards employee performance which can be seen from the t count of 5.317 > t table 1.660, which means that Ha is accepted. Meanwhile, work environment has no impact towards employee performance since the work environment variable showed a value of t count -0,667 < t table 1.660, which means Ho is accepted. Keywords: Leadership, Work Environment, Employee Performance
PELATIHAN MITIGASI BENCANA BERBASIS KOMUNITAS: MENINGKATKAN KEMAMPUAN GURU SEKOLAH DASAR Arwin, Arwin; Kenedi, Ary Kiswanto; Azizah, Zahratul; Hamimah, Hamimah; Anita, Yesi; Nababan, Kesnawati; Sari, Ultari Amanda; Zuardi, Zuardi
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 5 (2024): Vol. 5 No. 5 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i5.34253

Abstract

Pelatihan ini dilakukan untuk meningkatkan kesiapsiagaan guru dalam menghadapi bencana. Pentingnya topik ini terletak pada tingginya risiko bencana di daerah tersebut dan perlunya pendidikan mitigasi bencana yang komprehensif bagi para guru. Metode pengabdian meliputi tahap persiapan, pelaksanaan, dan evaluasi. Pada tahap persiapan, dilakukan penyesuaian jadwal, koordinasi, rekrutmen peserta, sosialisasi kegiatan, dan tes kemampuan awal guru. Pelaksanaan terdiri dari pelatihan pengembangan kemampuan mitigasi bencana dan penyusunan pembelajaran berbasis komunitas sosial. Hasil evaluasi menunjukkan peningkatan signifikan dalam pengetahuan dan keterampilan guru tentang mitigasi bencana. Pengetahuan mengenai berbagai jenis bencana dan konsep mitigasi meningkat sebesar 85% dan 90%, sementara keterampilan dalam pembuatan rencana penanggulangan bencana dan teknik evakuasi meningkat sebesar 88% dan 92%. Integrasi isu kebencanaan dalam kurikulum dan penerapan metode pembelajaran berbasis proyek juga berhasil dilakukan dengan peningkatan sebesar 87% dan 83%. Hasil ini menunjukkan bahwa pelatihan efektif dalam meningkatkan kesiapsiagaan guru dan dapat dijadikan model untuk program serupa di wilayah rawan bencana lainnya. Implementasi strategi mitigasi yang efektif diharapkan dapat mengurangi risiko dan dampak bencana, serta meningkatkan keselamatan dan kesejahteraan siswa dan komunitas sekolah.
Peningkatan Hasil Belajar Siswa Pada Pembelajaran Tematik Terpadu Menggunakan Model Discovery Learning Kelas IV SD Wahyuni, Nindi Sri; Arwin, Arwin
e-Jurnal Inovasi Pembelajaran Sekolah Dasar Vol 9, No 2 (2021): (Mei-Agustus) e-JIPSD
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/e-jipsd.v9i2.9463

Abstract

This study aims to describe the improvement of student learning outcomes in Integrated thematic Learning using Discovery Learning model in class IV SDN 05 Koto Tangah Kabupaten Agam. This research used a qualitative and quantitative approach. This type of research i.e. Research Action class (PTK). The subject of research is the grade IV SDN 05 Koto Tangah Kabupaten Agam Feed as many as 20 students. Research conducted two cycles. The design of the research include, (1) planning, (2) implementation, (3) and (4) observation of the reflection. The results showed an increase in: a) the RPP cycle I (C)77,77 % Cycle II (SB) 94,44% (SB) b) implementation on aspect of teacher cycle I82,81% (B), a cycle II 93,75% (SB) c) Implementation on aspect students cycle I 71,79,68 % (C) and Cycle II93,75 % (SB) d) student learning outcomes Cycle I 71,97 (B), cycle II 86,10 (A). Thus the model of Discovery Learning can improve the learning results of integrated thematic grade IV SDN 05 Koto Tangah Kabupaten Agam.
Peningkatan Hasil Belajar Siswa Pada Pembelajaran IPS Dengan Model NHT Di Kelas IV Sekolah Dasar Aulia, Frima; Arwin, Arwin; Astimar, Nelly
e-Jurnal Inovasi Pembelajaran Sekolah Dasar Vol 6, No 3 (2018): (September-Desember) e-JIPSD
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/e-jipsd.v7i3.2846

Abstract

The purpose of this study is to describe the improvement of student learning outcomes in learning IPS Using Coperative Learning Model Type Numbered Heads Together (NHT) in class IV SD Negeri 17 Java Gadut Padang City. Research subjects were teachers (practitioners) and 16 students. The place of study is SD Negeri 17 Jawa Gadut. The results showed an increase from cycle I to cycle II on: (a) Observation of RPP 87.5% (B) to 96.4% (SB). (b) Teacher aspect at 71.5% (C) to 90.9% (SB). (c) Aspects of learners 71.5% (C) to 90.9% (SB). (d) Student learning outcome 73,52% (C) becomes 91,39% (A). 
Peningkatan Hasil Pembelajaran Menggunakan Model Kooperatif Tipe Make a Match SD Cahyani, Regika Rezi; Arwin, Arwin; Lubis, Mansur
e-Jurnal Inovasi Pembelajaran Sekolah Dasar Vol 3, No 2 (2015): (Agustus-Desember) e-JIPSD
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/e-jipsd.v7i2.5095

Abstract

The purpose of this study was to describe the improvement of integrated thematic learning outcomes using the Cooperative type Make A Match model in class V of SDN 33 Pasaman, West Pasaman Regency. The research subjects were teachers (practitioners) and 23 students. The place of research is SDN 33 Pasaman, West Pasaman Regency. The results showed an increase in: a) the score oh the lesson plan in cycle I was 86.36% (A-), cycle II 95.45% (A); b) observation of aspects of teacher cycle I 83.32% (B+), cycle II 94.44% (A); c) aspects of observation of the first cycle I students 83.32% (B+) and the second cycle II 94.44% (A); d) learning outcomes in the first cycle I 74.7% (B); and the second cycle II 87.1% (A-). Keywords: integrated thematic learning, Cooperative type Make A Match model model
Prestasi Belajar Siswa Kelas V Sekolah Dasar Dalam Pembelajaran Kooperatif Tipe Student Teams Achievement Divisions Annisa, Imra; Fitria, Yanti; Arwin, Arwin
e-Jurnal Inovasi Pembelajaran Sekolah Dasar Vol 2, No 2 (2014): (Agustus-Desember) e-JIPSD
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/e-jipsd.v6i1.3024

Abstract

This research is aimed at investigating student learning achievement at elementary school class V in cooperative learning with Cooperative Learning WithStudentTeams Achievement Divisions Type. The kind of research was Quasi Experimental Design. The independent variable was cooperative learning with StudentTeams Achievement Divisions Typemodel whereas the dependent variable was study achievement. The technique of taking sample was cluster random sampling. Data is processed by using different test ( t-test). From t test analysis (t-test) obtained tcount = 3.08 while ttabel at significance level α 0,05 is 1,980. Thus tcount is bigger than ttable that is 3.08> 1,980. The results showed the application of StudentTeams Achievement Divisions Typecooperative learning model gives a significant influence on student achievement on material topic of ethnic and cultural diversity of the nation.
PENGGUNAAN MODEL COOPERATIVE LEARNING TIPE MAKE A MATCH UNTUK MENINGKATKAN HASIL BELAJAR IPS KELAS V SD NEGERI 10 KUBANG PIPIK BASO Hanif, Ahmad; Arwin, Arwin; Muhammadi, Muhammadi
e-Jurnal Inovasi Pembelajaran Sekolah Dasar Vol 2, No 2 (2014): (Agustus-Desember) e-JIPSD
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/e-jipsd.v6i1.2864

Abstract

This research is motivated by IPS learning in class V most of them are teacher center because students are less active in finding information and many students are unable to express their ideas and opinions in learning so that students are not active in talking and opinion. These learning problems have an impact on students' interest and motivation for learning to be reduced, and learning becomes meaningless for students. The purpose of this study is to describe the improvement of student learning outcomes in civic education learning (Civics) with model Cooperative Learning Type Make A Match In class V SD Negeri 10 Kubang Pipik Baso. Key Word :Result study, IPS, model Cooperative Learning Type Make A Match
Peningkatan Hasil Belajar Tematik Terpadu dengan Cooperative Learning Tipe Team Assisted Individualized di Sekolah Dasar Oktriandi, Agung; Arwin, Arwin
e-Jurnal Inovasi Pembelajaran Sekolah Dasar Vol 9, No 3 (2021): (September-Desember) e-JIPSD
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/e-jipsd.v9i3.10099

Abstract

This study aims of study to illustrate an increase in student scores in integrated thematic learning used the TAI cooperative model in grade 5 elementary schools. This type of research is Classroom Action Research (PTK) used quantitative and qualitative approaches. The place of the research was carried out by the State Elementary School 27 Rawang, Pesisir Selatan Regency. The results of this study indicate: the assessment of the Learning Implementation Plan in cycle I 87.46% then increased in cycle II 97.22%, assessment of aspects of teachers and aspects of students in the first cycle was 85% then increased in the second cycle 97.5%, the assessment of attitudes in the first cycle was good, then in the second cycle it became very good, the assessment of the knowledge aspects for the first cycle obtained a value of 81 , 39 then increased in cycle II to a value of 95.06, the assessment of the skills aspect in cycle I obtained a value of 79.71 then increased in cycle II to 92.92.
Co-Authors . Hamsiah Abdul Khalik Abdul Rauf Adio, Matthew Olufemi Adriani, Rita Affandi, Faisal Afiola, Regina Agung Sugeng Widodo Agustin, Bella Agustina, Dea Ahmad Hanif Akmal, Atika Ulya Amerta, Sri Andika Prabowo Angraeni, Natila angraini, Yulia Anisa Yudita, Anisa ANNISA, IMRA Ansari Ansari Apri Susan Tampubolon Apriyenti, Vina Arfan Delar, Dindo Arrahim, Raffi Artati, Artati Aulia, Frima Aulia, Winda Awaludin, Dipa Teruna Ayu Lismawati Zega Banovi, Fadillah Annisa Barti Setiani Muntalif Cahyani, Regika Rezi Chairunnisha, Rani Ciptro Handrianto, Ciptro Dania, Nilma Dede Yusuf Maulana Desyandri Desyandri Dwimas, Herdia Dwimas, Herdian Elika, Elika Eliyasni, Rifda Elma Alwi, Elma Esa, Aprilian Kurnia F, Farida Fajriah, Fadillah Nuroini fauzia, dwi mesti Febriani, Rahmi Dwi Fitria, Yanti Fitriani, Melvi Fitriawaty, Fitriawaty Guciano, Akbar Hadi Hermansyah, Hadi Hajrah Hajrah, Hajrah Hamimah, Hamimah Hamka, Resky Amalia Hamzali, Said Harmin, Harmin Harni, Harni Hasibuan, Sulastri Qomariah Huda, Gilang Ramzil Ida Bagus Dharmawan, Ida Bagus ilda, ildawati Indah Permata Sari Indah Rachmatiah Salami Insani, Faradilla Iraqi, Hana Shilfia Juwita, Zulna Karlina, Ratih Dwi Kenedi, Ary Kiswanto Khairani, Putri Kosasih, Hengky Leni Zahara Lieza Corsita Lilis Yuliati Lina Mayasari Siregar Lubis, Mansur lubis, mansur lubis mansur Luh Putu Ratna Sundari Lusiana Lusiana M. Sumartono, Yolanda Vivina Maifitri, Anisa Maisi, Resi Dian Majid, Ikhwanuddin Abdul Mansur Mansur Mansurdin, Mansurdin Marali, Aryati Muhaymin Mardin, Asna Masniladevi, Masniladevi Mayarnimar Mayarnimar Meila Yufriana Devi Miranti, Cici Ayu Misidawati, Dwi Novaria Mona Liza Muhaimin, Muhamad Muhammad Isbar Pratama Muhammadi, Muhammadi Muhda, Firlan Muhtar, Andi Ronal Mulyanto (SCOPUS ID 57190940497), Subur Munawir Munawir Murni, Anita Dwi Musmulyadi Musmulyadi Muzakki, Adib Muzdalifah Muhammadun, Muzdalifah Nababan, Kesnawati Nasrul Nasrul Nelly Astimar Netrawati, Netrawati Nisa, Ardina Khoirun Nopiyanto, yahya eko Novriani, Leni Oktriandi, Agung Pangestu, Dian Resky Paradila, Paradila Permadi, Andes Prastika, Novela Pratiwi, Jean Dwi Pratma, Ridho Pujianto, Dian Putri, Nanda Mai Putri, Rhezi Dhita Putri, Tria Yowanda Rafika Rafika Rahim, Melinda Rahmah, Rizka Ar Rahmatina, Rahmatina Rahmawati, Rahmawati Raja Masbar Ramdani, Muhammad Fuad Haris Randis Randis Ratnawati Ratnawati Razi, Misru Reinita Reinita Reza Fitri, Aulia Rezky Amalia Hamka rifianti, silvia Rizky, Oddie Barnanda Romadhon, Muhammad Iqbal Rosmanita, Rosmanita Rudi Irawan RUSNAENA RUSNAENA, RUSNAENA Ruswin, Muhammad S, Farida Said Muhammad, Said Santia, Yulpina santoso, Ekbal Sari, Reza Novita Sari, Ultari Amanda Sartono Sartono, Sartono Sattar Sattar, Sattar Septian Raibowo Shofwani, Siti Aniqoh Sigalingging, Nova Kristin Siregar , Ayu Meita Puteri Siregar, Erpiana Siregar, Irma Suryani Suadi Suadi Sudirman, Putri Sri Saqinah Sugiharto, Vebri Suherli, Suherli Suherman, Dea Stivani sulkarnain, sulkarnain Suman, Buniati Sundaeni, Anis suriani, Irma Sutarno Sutarno Sutisyana , Ari Sutrisno, Sutrisno Syafitri, Rahmi Nur Syahruddin Syahruddin Syamsu Arlis Syofianti Engreini Tanjung, Febriani Taufik, Taufina Turyandi, Itto Ulandari, Dewianti Ulum, Muhammad Showi Nailul Umaima Umaima Utriana, Atika Wahyuni, Nindi Sri Waldi, Atri Wardani, Aulia Nurlaili Kusuma wati, ilda Wati, Ismi Sovia Widari, Rintia Restu Wu, Vickye Yeni Erita Yesi Anita Yoserizal Yoserizal Yudi Kurniawan Yuliana Yuliana Yusrina, Yasmin Zulfati Zahratul Azizah Zainil, Melva Zuardi, Zuardi Zulkifli Zulkifli Zulkim, Syahira Nabila