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All Journal Jurnal Pembangunan Pendidikan: Fondasi dan Aplikasi Efisiensi : Kajian Ilmu Administrasi Jurnal Ekonomi Modernisasi Jurnal Inspirasi Pendidikan Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Jurnal Pendidikan Ekonomi & Bisnis Sains Manajemen:Jurnal Manajemen UNSERA MANAJERIAL JURNAL MANAJEMEN MOTIVASI Jurnal SOLMA Ganaya: Jurnal Ilmu Sosial dan Humaniora JEM17: Jurnal Ekonomi Manajemen MATAPPA: Jurnal Pengabdian Kepada Masyarakat JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) JURNAL PENGABDIAN KEPADA MASYARAKAT Journal of Educational Research and Evaluation Efektor Abditani : Jurnal Pengabdian Masyarakat Jurnal Karinov Dinasti International Journal of Education Management and Social Science Jurnal Pendidikan Manajemen Perkantoran (JPManper) International Journal of Economics Development Research (IJEDR) Jurnal Graha Pengabdian JMK Jurnal Manajemen dan Kewirausahaan JBMR: Journal of Business and Management Review Jurnal Syntax Transformation SPEKTA (Jurnal Pengabdian Kepada Masyarakat : Teknologi dan Aplikasi) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) International Journal of Business, Law, and Education International Journal of Economy, Education and Entrepreneurship (IJE3) International Journal of Community Service Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Manajemen DIVERSIFIKASI Journal of Applied Business, Taxation and Economics Reseach PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Review of Multidisciplinary Education, Culture and Pedagogy (ROMEO) Abimanyu: Journal of Community Engagement East Asian Journal of Multidisciplinary Research (EAJMR) International Journal of Humanities Education and Social Sciences Formosa Journal of Multidisciplinary Research (FJMR) Penamas: Journal of Community Service PREDIKSI : Jurnal Administrasi dan Kebijakan CASHFLOW : CURRENT ADVANCED RESEARCH ON SHARIA FINANCE AND ECONOMIC WORLDWIDE Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Jurnal Sistim Informasi dan Teknologi JURNAL ECONOMINA JIPkM International Journal of Economics and Management Research Economics and Business Journal International Education Trend Issues Jurnal bintang manajemen Jurnal Manajemen Riset Inovasi Jurnal Ekonomi, Bisnis dan Pendidikan (JEBP) Manajemen Kreatif Jurnal Journal of Sustainable Community Service International Journal of Education, Language, Literature, Arts, Culture, and Social Humanities JEBD Nusantara Economics and Entrepreneurships Journals International Journal of Business and Quality Research Asian Journal of Management, Entrepreneurship and Social Science International Journal of Social Science and Community Service Greenation International Journal of Tourism and Management International Journal of Economics and Management Research Widya Cipta : Jurnal Sekretari dan Manajemen
Madziatul Churiyah
Universitas Negeri Malang
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Neuroscience Public Health Social Sciences Veterinary Other

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The Effect Of Ease Of Use And Product Safety On Increased Sales Through Customer Satisfaction: Systematic Literature Review (SLR) Fazri, Narotama Aulia; Soetjipto, Budi Eko; Churiyah, Madziatul
Economics and Business Journal (ECBIS) Vol. 4 No. 3 (2026): March
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i4.319

Abstract

This study aims to systematically analyze the influence of ease of use and product safety on sales increase with customer satisfaction as a mediating variable through a Systematic Literature Review (SLR) approach combined with bibliometric analysis. The research method uses a qualitative-descriptive approach with SLR techniques to identify, select, and analyze relevant scientific articles from various academic databases in a given publication period. The literature selection process is carried out through the stages of identification, screening, eligibility, and inclusion so that a number of articles that meet the inclusion criteria are obtained. Bibliometric analysis is used to map research trends, author collaborations, and developments on topics related to ease of use, product safety, customer satisfaction, and sales improvement. The results of the study show that the ease of use of products or services contributes significantly to the perception of value and customer comfort in using the product, which ultimately increases the level of satisfaction. In addition, product safety is also an important factor that affects customer trust so as to strengthen consumer satisfaction and loyalty. Customer satisfaction has been shown to play a role as a mediating variable that strengthens the relationship between ease of use and product safety to increased sales. The findings of this study confirm that companies need to optimize aspects of ease of use and product safety as a strategy to increase customer satisfaction and encourage sustainable sales growth. This study also makes theoretical and practical contributions in the development of marketing literature and consumer management, especially related to the integration of SLR approaches and bibliometric analysis in understanding the dynamics of factors that influence sales increases.
The Effect Of Increasing Servicescape And Modernizing Petrol Station Services On Pertamax Series Purchase Decisions Through Perceived Value: Systematic Literature Review (SLR) Mediation With Bibliometrics Suganda, Surya; Soetjipto, Budi Eko; Churiyah, Madziatul
Economics and Business Journal (ECBIS) Vol. 4 No. 3 (2026): March
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i3.320

Abstract

This study aims to analyze the effect of increasing servicescape and modernization of Public Fuel Filling Station (SPBU) services on the purchase decision of Pertamax Series products with perceived value as a mediating variable. This study uses a Systematic Literature Review (SLR) approach combined with bibliometric analysis to identify, map, and synthesize relevant research developments related to the quality of the service environment, modernization of fuel retail services, perceived value by consumers, and purchasing decisions. Research data was obtained from various reputable scientific articles indexed in academic databases such as Scopus and Google Scholar with a range of publications of the last ten years. The literature selection process is carried out systematically through the stages of identification, screening, feasibility, and inclusion using the PRISMA guidelines. Bibliometric analysis is used to map research trends, author collaboration, and keyword linkages analyzed using VOSviewer software. The results of the study show that increasing servicescape such as facility comfort, cleanliness, physical design, and the availability of supporting facilities is able to increase consumer perception of gas station services. In addition, service modernization through payment digitalization, self-service systems, and technology-based service innovations also strengthen customer experience. The combination of these two factors has been proven to increase perceived value which ultimately encourages consumers to make a decision to purchase Pertamax Series products. The findings of this study make a conceptual contribution to the development of a study of consumer behavior in the energy retail sector and provide practical implications for petrol station managers in designing strategies to improve service quality and modernize facilities to increase consumer preference for high-quality fuels.
The Effect Of The Utaut3 Construct On The Interest Of MSMEs In Using The Bank Syariah Indonesia QRIS Payment System With Trust, And Ease Of Use As A Mediation Variable: Systematic Literature Review (SLR) With Bibliometrics Nurdin, Prabu; Soetjipto, Budi Eko; Churiyah, Madziatul
Economics and Business Journal (ECBIS) Vol. 4 No. 4 (2026): May
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i4.348

Abstract

The development of financial technology has encouraged the transformation of the digital payment system in Indonesia, one of which is through the implementation of the Quick Response Code Indonesian Standard (QRIS) developed by Bank Indonesia to integrate various QR code-based payment services. This payment system is expected to be able to improve transaction efficiency, speed up the payment process, and expand financial inclusion for Micro, Small, and Medium Enterprises (MSMEs). However, the adoption rate of digital payment technology in the MSME sector still faces various challenges, both related to technological aspects, user psychological factors, and the influence of the social environment. This study aims to systematically examine the influence of constructs in the Unified Theory of Acceptance and Use of Technology (UTAUT3) on the interest of MSMEs in using the QRIS payment system at Bank Syariah Indonesia with trust and perceived ease of use as mediation variables. The research method used is Systematic Literature Review (SLR) with the PRISMA approach to identify, select, and analyze relevant scientific articles in the 2020–2025 period. The literature search process produced 2,395 articles from a database of reputable scientific journals, then an elimination process was carried out based on inclusion and exclusion criteria so that 71 articles were obtained that were eligible for further analysis. The study stages were carried out systematically through the process of identification, screening, feasibility assessment, and determination of final articles. The results of the study show that the main constructs in the technology acceptance model such as performance expectancy, effort expectancy, social influence, and facilitating conditions have an important influence on interest in using digital payment technology. In addition, additional factors such as trust and perceived ease of use have been proven to act as mediating variables that strengthen the relationship between technology construct and the intention to use QRIS by MSME actors. Trust in system security and ease of use of technology are crucial factors in increasing user confidence in digital payment services, especially in the context of Islamic banking-based financial services. The findings of this study provide a theoretical contribution to the development of a digital payment technology acceptance model based on UTAUT3 and provide practical implications for financial institutions and regulators in increasing the adoption of QRIS among MSME actors. The next research is suggested to develop an empirical model with a quantitative approach to test the relationship between variables more comprehensively in the context of the digital economy in Indonesia.
Penyusunan Instrumen Penilaian Pembelajaran Higher Order Thinking Skills Melalui Aplikasi ClassPoint Sambas Ali Muhidin; Hady Siti Hadijah; Adman; Triesninda Pahlevi; Madziatul Churiyah; Marsofiyati
Abimanyu : Jornal of Community Engagement Vol 7 No 1 (2026): February 2026 (In Press)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Higher Order Thinking Skills (HOTS) are a crucial requirement in 21st-century learning, yet many teachers still struggle to develop appropriate assessment instruments. This community service activity aims to improve teachers' competency in designing HOTS assessment instruments based on the ClassPoint application, which allows for direct integration into interactive learning presentations. The methods used were participatory training and technical assistance to teachers. The results of the activity showed significant improvements in understanding HOTS concepts, the ability to develop analysis and synthesis items, and the utilization of ClassPoint features and direct evaluation. In conclusion, the use of ClassPoint as a medium for developing and implementing HOTS assessments has proven effective in supporting more meaningful and measurable learning. Keywords: ClassPoint, Assessment, Learning, HOTS
Analysis Of The Influence Of e-WOM On Shopee Online Purchase Decisions: Systematic Literature Review (SLR) With Bibliometrics Santoso, Gunawan; Soetjipto, Budi Eko; Churiyah, Madziatul
Economics and Business Journal (ECBIS) Vol. 4 No. 4 (2026): May
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i4.355

Abstract

This study aims to analyze the influence of electronic word of mouth (eWOM) on online purchase decisions on the Shopee platform through the Systematic Literature Review (SLR) approach combined with bibliometric analysis. This study systematically examined various relevant scientific articles from reputable databases over a period of time to identify research trends, collaboration patterns, and developments of eWOM concepts in the context of e-commerce. The literature selection process was carried out using strict inclusion and exclusion criteria to ensure the quality and relevance of the studies analyzed. Furthermore, bibliometric analysis is used to map influential keywords, authors, and citation networks in this topic. The results showed that eWOM had a positive and significant influence on online purchasing decisions, which were mediated by trust factors, risk perception, information quality, and source credibility. In addition, it was found that the trend of eWOM research on the Shopee platform has increased significantly in line with the development of digital commerce and online review-based consumer behavior. This research contributes to enriching the literature review related to eWOM and provides practical implications for business people in optimizing digital marketing strategies based on consumer reviews.
THE EFFECT OF E-SERVICE QUALITY ON REPURCHASE INTENTION WITH TRUST AND CUSTOMER SATISFACTION AS MEDIATING VARIABLES: A SYSTEMATIC LITERATURE REVIEW Cici Anggraini; Budi Eko Soetjipto; Madziatul Churiyah
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

The rapid growth of digital commerce has intensified competition among e-commerce platforms, making repurchase intention an essential indicator of long-term customer retention. Although E-Service Quality (ESQ) has been widely recognized as a major determinant of online consumer behavior, prior research remains fragmented regarding the mechanisms through which ESQ influences repurchase intention, particularly through trust and customer satisfaction. This study addresses that gap by systematically synthesizing prior empirical evidence on the relationships among these constructs in e-commerce settings. This Systematic Literature Review (SLR) follows the PRISMA framework to ensure methodological rigor and transparency. The search process identified 3,122 articles, of which 53 studies met the inclusion criteria and were retained for the final synthesis. The findings indicate that E-Service Quality consistently leads to repurchase intention, though this effect generally operates indirectly through trust and customer satisfaction as mediating mechanisms. Prior studies further suggest a sequential process in which higher E-Service Quality strengthens consumer trust, increases satisfaction, and ultimately encourages repeat purchasing behavior. This review consolidates previously scattered findings to offer a more integrated conceptual framework of the ESQ–repurchase intention relationship. It identifies important directions for future research in digital consumer behavior studies.
Bagaimana Informasi Mendorong Pembelian: Peran Mediasi Adopsi Informasi di Sektor Kuliner Shafa' Annisa Puspasari; Patmi Rahayu, Wening; Churiyah, Madziatul
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.8542

Abstract

This study examines how information adoption mediates the influence of information usefulness, information diagnosticity, and subjective norms on purchase decisions in the culinary sector. A quantitative approach and purposive sampling were applied, with 230 respondents. Data were analyzed using SEM-PLS. Results indicate that the three variables significantly affect both information adoption and purchase decisions. Information adoption partially mediates these relationships. The findings offer insights for culinary businesses to enhance consumer engagement through social media content that is credible, relevant, and socially endorsed.
Penguatan Keputusan Pembelian Melalui Citra Merek: Analisis Pengaruh Inovasi Produk dan Promosi terhadap Kopi Kemiren Jaran Goyang di Banyuwangi Ramadhani, Bima; Patmi Rahayu, Wening; Churiyah, Madziatul
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.8544

Abstract

This study analyzes the influence of product innovation and promotion on purchasing decisions through brand image as a mediating variable in Kopi Kemiren Jaran Goyang Banyuwangi. Using a quantitative approach and PLS-SEM analysis of 250 respondents, results indicate that promotion significantly affects purchasing decisions directly and indirectly through brand image, while product innovation influences purchasing decisions only through brand image. The study highlights the importance of culture-based branding and digital promotion strategies for MSMEs. These findings offer theoretical contributions to brand equity development and practical insights for enhancing local coffee MSMEs' competitiveness.
Pengaruh orientasi kewirausahaan dan modal sosial terhadap keberlanjutan usaha UMK kuliner di Kota Malang dengan kemampuan inovasi sebagai intervening Dewi , Ayu Putriana; Suharsono, Naswan; Churiyah, Madziatul
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.8784

Abstract

This study examines the influence of entrepreneurial orientation and social capital on the sustainability of culinary MSMEs in Malang City, with innovation capability as a mediating variable. Using a quantitative approach and purposive sampling, data were collected from 373 respondents and analyzed using PLS-SEM. The results show that entrepreneurial orientation and social capital significantly affect innovation capability and business sustainability, both directly and indirectly. Innovation capability partially mediates these relationships. The findings imply that strengthening innovation, adaptability, and social networks is essential for enhancing the long-term sustainability of culinary MSMEs in dynamic market conditions. Keywords: Entrepreneurial orientation; Social capital; Innovation capability; Business sustainability; Culinary MSMEs; Dynamic capabilities; PLS-SEM
Pengaruh Electronic Word-Of-Mouth dan Religiosity Terhadap Purchase Intention Melalui Attitude sebagai Variabel Intervening dan Halal Literacy Sebagai Variabel Moderasi (Studi pada Konsumen Muslim terhadap Halal Korean Food) Yaumi Rohmah; Hermawan, Agus; Churiyah, Madziatul
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the influence of electronic word-of-mouth (eWOM) and religiosity on purchase intention toward halal Korean food through attitude as a mediating variable and halal literacy as a moderating variable. Using a quantitative approach, data were collected from 250 Muslim consumers in Malang and Surabaya and analyzed using SEM-PLS. The findings reveal that eWOM significantly influences attitude and purchase intention, while religiosity significantly affects attitude but not purchase intention directly. Attitude significantly mediates the relationships between eWOM, religiosity, and purchase intention. However, halal literacy does not moderate the relationship between attitude and purchase intention. These findings highlight the importance of digital communication and consumer attitudes in shaping halal food purchase intention.
Co-Authors Abdilah, Eka Novianti Adawiyah, Indah Adman Agung Haryono Agung Suryo Prakoso Agung Winarno Agus Hermawan Agus Siswanto Aini, Nurul Qurrotul Akbar, Muhammad Fikri Al Azhar, M. Habib Alabdullah, Tariq Tawfeeq Yousif Albar Bari'na, Moch. Yusufa Ana Silfiya Andi Basuki Andi Basuki, Andi Andika Wulan Febriani Andika Wulan Febriani Anis Sya'bania Ari Gunawan Arief Noviarakhman Zagladi Arief Noviarakhman Zagladi Arief Npviarakhman Zagladi Arief, Muh. Asiah, Afifah Nur Asy’ari, Ahmad Taufiqurrahman Ayu Sakdiyyah, Dewi Ayu Sukma Arsy Diana Azzuhri, Rifqi Wafy Bachtiar Wijaya Basuni, Basuni Brillian Rosy Budi Eko Soetjipto Buyung Adi Dharma Camelia N. C., Inneke Choirul Anam Cici Anggraini Cipto Wardoyo Danardana Murwani Della Rulita Nurfaizana Deniswara, Frederik Pradana desi kristanti, desi Dewi , Ayu Putriana Dewi Ayu Sakdiyyah Dewi Ayu Sakdiyyah Dewi ayu sakdiyyah Diana Dwi Kusumasari Dita Rachmawati do Ceu Fatima, Arlindo Edi Suryadi Eko Budi Soetjipto Elfia Nora, Elfia Elvira Nur Azizah Endi Sarwoko Erna Sukmawati Erna Sukmawati, Erna Errica Dwitanti Ery Tri Djatmika RWW Esti Nurwulan Evi Susanti Fadia Zen Fahmi Ashari S. Sihaloho Fajar Budiyanto Farika Nursasi Fawwaz, Muhammad Iqbal Fazri, Narotama Aulia Febi Dwi Putri Filianti Filianti Filianti Filianti Filianti, Filianti Gita Chandra Asmaradhana Gunawan Santoso Gunawan, Egit Fahri Hady Siti Hadijah Hady Siti Hadijah Hadza Min Faddli Robbi Hagayuna, Diarci Hasani, Syaiful Hendri Gunawan Hendri Winata Heny Kusdiyanti, Heny Heri Pratikto Hidayatin Hidayatin Ibrahim, Suraiya Ichwanto, M. Aris Ida Farida Ilham, Rachmad Intan Umull Magfira Sary Ipung Prayogo Iqbal Fawwaz, Muhammad Ismawati Ismawati Ismawati, Lilik Januardi Karina Kemala Sari Keke Harimurti Kertiasih, Luh Kharisma Swandhana Khwarazmita, Tsabita Kiki Fatmala Kornelia Agata Sari Kurnia Arumdani Kusumojanto, Djoko Dwi Laksono Trisnantoro Laurentia Kiki Nefolena Leyana Candrika Dewi Lisimawati Halawa Lohana Juariyah Lulu Nurul Istanti Lutfi Lutfi Lutfi Lutfi Maretasari, Rina Mariza Agustina Marsofiyati Marsofiyati Maulidya Alfi Anita Zain Maulidya Alfi Anita Zain Mega Fatimah Rosana Mochammad Bachtiar Affandie Mochammad Bachtiar Affandie Moh Arief Mohammad Arief Mohammad Arief Muh. Khairurrozikin Muhammad Ajye Saputra Muhammad Arief Muhammad Fikri Akbar Muhammad Iqbal Fawwaz Muhammad Saifur Rijal Muhammad Saifur Rijal Nabila Aulia Pratiwi J Nadhiifa Eka Asmarani Nanik Khurotul Aini Nasihiyah Purwaning Wulan Naswan Suharsono Nguyen Dinh Hoa Nico Irawan Nikmatul Tasrikah Nisrina Fitriningtias Novita Kumalasari Nurazlan Bin Hj. Anual Nurdin, Prabu Permansyah, Sigit Pramika, Depi Prilatama, Aris Puja Sagita Putri, Rifqa Faulia Rahman Andrean, Moch Rahmawati, Vera Eka Raisa Fitri Ramadhani, Bima Ramadhani, Ghina Rahima Izza Ratna Mitasari Readi, Robbi Rifqi Hisyam Mahendra Rina Maretasari Risma Agustina Rosa Indah Parawansah Rosyida, Abidatur Sakdiyyah, Dewi Ayu Sambas Ali Muhidin Sambas Ali Muhidin, Sambas Ali Sania Nanda Safitri Setiani Setiani Shafa' Annisa Puspasari Sholikan Sholikan Sholikhan Sholikhan Sholikhan - Sholikhan Sholikhan Silvia Sella Gesy Sinarti, Tri Siska Yulia Siti Akhlaqul Karimah Sopiah, Sopiah Sri Hardiningrum, Iing Subagyo Subagyo Sudarmiatin Sueb Suganda, Surya Suspito, Maulana Aji Sutomo Sutomo Syamsul Arifin Tariq Tawfeeq Yousif Alabdullah Tasrikah, Nikmatul Titis Shinta Dhewi, Titis Titisari Ambarwati Tjutju Yuniarsih, Tjutju Tri Wahyu Setiyani Triesninda Pahlevi Trisetia Wijijayanti Tutik Inayati Ummi Saadah Vera Eka Nur Sistanti Vina Nur Machabbatulillah Vindi Kusuma Wardani Wahyu Kawitaning Kinasih Wahyudi, M. Adi Trisna Wening Patmi Rahayu Wibowo, Nyuherno Aris Wijayanti, Holib William Janaldo Yashinta Ula Qomarina Yashinta Ula Qomarina Yaumi Rohmah Yuli Agustina, Yuli Zata Yumni Subhati Nursabrina