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PENGARUH TOXIC LEADERSHIP DAN STRES KERJA TERHADAP KINERJA KARYAWAN DI SURABAYA DENGAN KOMUNIKASI SEBAGAI VARIABEL INTERVENING Nuradi Mulya Razaq; Siti Mujanah; Achmad Yanu Alif Fianto
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 11 No. 4 (2024): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v11i4.1371

Abstract

This research aims to analyze the influence of toxic leadership and work stress on employee performance in Surabaya with communication as an interverning variable. In various companies there are still toxic leaders who make employees uncomfortable which can cause employee performance to be less than optimal, and work stress caused by the work environment and excessive workload can affect employee performance, therefore good communication is maintained. In this research, samples were taken using an online questionnaire which was distributed to 100 employee respondents in Surabaya so that the data used a 1-5 Likert scale and this analysis was processed using the Structural Equation Modeling (SEM) approach with Partial Least Squares (PLS). ) method. So the results of this research show that communication has a positive effect on employee performance, toxic leadership has a significant effect on communication variables, toxic leadership has a positive effect on employee performance, work stress has a negative and insignificant effect on communication and employee performance. , toxic leadership has a significant positive effect on performance. employee. employees through communication as an intervening variable. The research results show that the level of toxic leaders among employees in Surabaya can be minimized by providing communication between employees and superiors so that it can increase employee comfort in carrying out employee performance. This communication has a positive impact on employee performance at the Surabaya Company.
The Influence of Upskilling, Communication Capability and Digital Capability on Employee Performance with Innovation as an Intervening Variable at PT PLN (Persero) Pusmanpro Pramana, Agus Pawitra Widya; Mujanah, Siti; Ardiana, I Dewa Ketut Raka
International Journal of Economics (IJEC) Vol. 4 No. 1 (2025): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v4i1.738

Abstract

PT PLN (Persero) Project Management Center or called (PLN Pusmanpro) in carrying out its activities managing electricity project management, both power plant projects, transmission, substations and rehabilitation projects, opens opportunities for its employees to innovate in the fields of technology and information systems. The problems that arise in the implementation of the use of the Assignment Monitoring and Reporting System (SIMPP) are that the implementation of this application has been running since 2015 and is still using the old version, then there is no indicator that the use of SIMPP can provide work enthusiasm for employees, because the development of the use of information technology is rapidly changing and increasingly sophisticated, and the level of employee communication and innovation is still relatively poor because there are still limitations to the features in this SIMPP application. The purpose of this study was to determine the effect of upskilling, communication and digital capability on employee performance with innovation as an intervening variable. This study uses a quantitative method with primary data sources obtained from distributing questionnaires. The population of this study were all employees at PLN Pusmanpro. The selection of respondents was carried out using the saturated non-probability sampling method with a total of 126 respondents. The data analysis method uses descriptive analysis and SEM-PLS analysis. The results of the study indicate that the variables of upskilling, communication and digital capability have a positive and significant effect on employee performance through employee innovation at PT PLN Pusmanpro.
The Effect of Marketing Capability and Brand Reputation on Brand Loyalty of Tomoro Coffee through Competitive Advantage as a Meditation Variable Viando, Feterrido Wahyu; Paramitha, Intan Tirzana; Mujanah, Siti; Fianto, Achmad Yanu Alif
International Journal of Economics (IJEC) Vol. 4 No. 1 (2025): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v4i1.1214

Abstract

The purpose of this research is to analyze the influence of marketing capabilities and brand reputation on competitive advantage and brand loyalty among Tomoro Coffee customers in Surabaya. This study employs a quantitative research design using a cross-sectional method. The sample used in this research consisted of 100 respondents who are Tomoro Coffee customers residing in Surabaya. Sampling was conducted randomly through an online questionnaire using a Likert scale. Data analysis was carried out using the Structural Equation Modeling ( SEM ) approach with the Partial Least Squares ( PLS ) methodology. The results of this research indicate that marketing capability and brand reputation have a positive and significant effect on competitive advantage. Competitive advantage, in turn, has a positive and significant effect on brand loyalty. Marketing capability has a negative and insignificant effect on brand loyalty, whereas brand reputation exerts a positive and significant effect on brand loyalty. Furthermore, brand reputation has a significant influence on brand loyalty through competitive advantage as a mediating variable, while marketing capability demonstrates an insignificant effect on brand loyalty through competitive advantage as a mediating variable. The implications of this research suggest that Starbucks and other business actors can enhance their performance measurement systems related to marketing capability, brand reputation, competitive advantage, and brand loyalty. These improvements are essential for maintaining and strengthening their competitive position in the market. Keywords : Marketing Capability, Brand Reputation, Competitive Advantage, Brand Loyalty, Tomoro Coffee
Tourist Shopping Trends: A Bibliometric Study of Influential Literature and Leading Scholars (1957-2024) Sulistyowati, Tussi; Nisak, Solihatun; Mujanah, Siti; Halik, Abdul
Pancasila International Journal of Applied Social Science Том 3 № 01 (2025): Pancasila International Journal of Applied Social Science
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/pancasila.v3i01.1265

Abstract

This research employed bibliometric analysis to explore the evolving interest in tourist shopping and its influence on tourist behaviour. It utilized Publish or Perish software to examine publication, author, and journal communication patterns within the Scopus database. An initial keyword search for "tourist shopping" documents yielded 744 entries, refined to 664 after removing erratum, retracted items, authorless entries, and duplicates from 1957 to 2024. The findings revealed significant trends in research output, notably a gradual increase in publications from 1979 onward, culminating in a peak of 56 papers in 2021, coinciding with studies on the impacts of COVID-19 on tourism shopping. The analysis highlighted influential works, including Friedberg's book, which received 591 citations, and identified vital journals and authors in the field, with Tourism Management leading in productivity. Eight distinct research clusters were revealed, emphasizing community connections, consumer motivations, and international shopping behaviours. Overall, the study illustrates a rich tapestry of scholarly work dedicated to understanding the complexities of tourist shopping, consumer behaviour, and marketing strategies, providing valuable insights for future research directions.
SUSTAINABLE DIGITAL-BASED HUMAN RESOURCE CAPACITY MODEL DESIGN TOWARDS A BLUE ECONOMY TOURISM AREA IN TANJUNG WIDORO VILLAGE, MENGARE ISLAND, GRESIK REGENCY Mujanah, Siti; UROHMAN, TAUFIQ; Ridwan, M. Sihab
Jurnal Bisnis dan Keuangan Vol 9 No 2 (2024): Business and Finance Journal
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v9i2.6251

Abstract

The potential for blue economy tourism on Tanjung Widoro Village, Mengare Island, Gresik, East Java requires the support of competent human resources and community participation for management that supports economic improvement and environmental sustainability. This study aims to design a digital-based sustainable human resource capacity model using a qualitative approach with in-depth interviews. The research results show that the digital-based sustainable HR capacity model includes continuous training in technical, managerial and digital aspects, strengthening the organization through local leadership, collaborative work culture, functional organizational structure and fair incentives, institutional reform to move towards tourism villages, and use of digital technology for HR management and marketing. HR capacity development requires the support of local communities, government, business players and educational institutions. This approach is expected to create digital-based sustainable human resources that support tourism management without damaging marine ecosystems.
Consumer Perception And Brand Towards Green Marketing Strategy And Its Impact Through Customer Trust As An Intervening Variable Frimayasa, Agtovia; Soegeng, Irwin Sukrisno; Mujanah, Siti; Halik, Abdul
Jurnal Multidisiplin Sahombu Vol. 5 No. 01 (2025): Jurnal Multidisiplin Sahombu (2025)
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the impact of green marketing strategy and brand on consumer perception, with customer trust as an intervening variable, specifically for Lee Minerale products. In an era where environmental awareness is increasing, consumers tend to choose products that apply sustainability principles. Green marketing has become one of the key strategies for companies to attract environmentally conscious consumers, but its effectiveness is greatly influenced by the trust built with consumers. This research uses a quantitative approach with Structural Equation Modeling (SEM) and involves a random sample of Lee Minerale consumers. The results indicate that the brand has a significant and strong influence on green marketing and customer trust, making it the most influential variable in the model. This suggests that a strong brand image plays a crucial role in shaping a positive perception of green marketing strategies and in enhancing customer trust. On the other hand, consumer perception did not show a significant effect on either green marketing or customer trust, indicating that individual perceptions of the product are not strong enough to significantly influence green marketing strategies or customer trust. Additionally, customer trust in green marketing approaches significance, but its effect remains weak. This suggests that although customer trust slightly influences perceptions of green marketing, its statistical effect is not strong enough. Overall, these results emphasize the importance of brand strategy in reinforcing perceptions of green marketing and building customer trust. Therefore, companies are advised to focus on improving their brand image to achieve success in green marketing strategies. These findings provide insights for companies looking to optimize green marketing strategies by leveraging brand strength as a key factor.
Effect Of Green Marketing And Brand Image On Purchase Decision Of Aqua Gallon With Customer Loyalty As A Mediating Variable Araujo, Delia Iria Magno de; Ximenes, Elias; Mujanah, Siti; Halik, Abdul
Jurnal Multidisiplin Sahombu Vol. 5 No. 01 (2025): Jurnal Multidisiplin Sahombu (2025)
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of brand image and green marketing on purchasing decisions for Aqua Galon products with consumer loyalty as a mediating variable. This study is an explanatory research type, sampling using nonprobability sampling techniques. Data were taken by distributing questionnaires directly to 100 respondents of consumers of AQUA gallon packaging products in Jabodetabek. Data were collected through a survey of Aqua consumers and analyzed using the Structural Equation Modeling (SEM) method. The results of the study indicate that brand image has a very significant and positive influence on purchasing decisions and consumer loyalty. Green marketing also has a significant effect on consumer loyalty, but its impact on purchasing decisions is relatively small compared to brand image. In addition, consumer loyalty does not have a significant effect on purchasing decisions and does not act as a mediating variable between brand image and purchasing decisions or between green marketing and purchasing decisions. These findings indicate that to improve purchasing decisions, companies need to focus more on improving brand image, while green marketing strategies can be used to build consumer loyalty. This conclusion provides important implications for companies in designing effective marketing strategies to strengthen brand positions in the market and increase consumer loyalty without expecting loyalty to directly drive purchasing decisions.
Digital Marketing of Batik Enterprises in Serasi Batik Community, Sutorejo Village, Surabaya City, Indonesia Mujanah, Siti; Halik, Abdul; Nisak Achmad, Nursaadaatun; Zuono, Trida Trisno; Bin Azam, Yusof Saqafi
Portal ABDIMAS Vol. 2 No. 1 (2024): Jurnal PORTAL ABDIMAS
Publisher : Jurusan Teknik Sipil, Fakultas Teknik, Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/portalabdimas.v2i1.4054

Abstract

This Community Service activity was carried out with the aim of providing skills to the Batik Serasi MSME group in Sutorejo Village Mulyorejo Surabaya City about Digital marketing strategies so that they can market their products online so that they can expand their market network. The method used in this community service is to provide assistance and training in making online marketing applications as one of the batik marketing strategies in order to brand and sell batik products. The results obtained in this activity are that Batik Serasi MSMEs have the skills to make online marketing applications as one of the marketing strategies, namely by creating Instagram and Facebook accounts to market Batik Serasi, besides that they are also skilled in creating content, so that they can promote their products on social media and marketplaces so that they can sell Batik products. Business management skills are also provided so that Batik MSMEs who join Batik Serasi can manage their businesses appropriately able to plan, organize and control the business and provide financial bookkeeping skills so that MSMEs will know how much profit is obtained from the results of their business, thus it is expected that they can improve the welfare of all members of Batik Serasi, Sutorejo, Surabaya Indonesia.
SUSTAINABLE HR PRACTICES THROUGH INCLUSIVE TALENT DEVELOPMENT IN SHARIA BANKING Setiawati, Anindya Prastiwi; Mujanah, Siti; Sumiati, Sumiati
UTSAHA: Journal of Entrepreneurship Vol. 3 Issue 3 (2024)
Publisher : jfpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56943/joe.v3i3.656

Abstract

Sharia banking has been challenged to create sustainable human resource management that meets Islamic principles. The need for inclusive talent management is becoming increasingly important to support operational sustainability and fairness within the organization. Therefore, this research is conducted to examine inclusive talent development as a key aspect of talent management for achieving sustainable human resources in Sharia banking practices. This research uses a qualitative case study method, with the findings presented as propositions. Data was collected through interviews and document analysis. The research shows that inclusive talent development not only helps individuals grow but also plays a key role in keeping talent within the organization. This includes identifying talent, developing technical and general skills, and using retention strategies like clear career paths, promotions, and fair compensation based on position. These findings highlight a strategic approach to sustainable HR management in sharia banking, where talent development fosters a supportive, inspiring work environment that helps retain employees and ensures long-term success for the organization.
Optimization of Human Resource Strategies by Investigating Employee Work Safety, Physical Health, and Psychological Well-Being Within a Moderated Well-Being Framework Bilad, Dava Imadul; Agung Harikusuma Nugroho; Siti Mujanah; Achmad Yanu Alif Fianto
Jurnal Ekonomi Vol. 13 No. 04 (2024): Edition October -December 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The integration of well-being frameworks into human resource (HR) strategies has become essential for improving employee performance, retention, and organizational success. This study explores the impact of optimized HR strategies on organizational outcomes by focusing on employee safety, health, and well-being. The research employs a qualitative approach, analyzing key HR practices and their influence on workplace culture, employee satisfaction, and long-term sustainability. The objective of this study is to identify effective HR interventions that enhance employee well-being, leading to increased productivity, reduced turnover, and a positive organizational culture. The findings highlight that initiatives such as health programs, professional development opportunities, and flexible work arrangements significantly improve employee motivation and job satisfaction. Furthermore, prioritizing well-being reduces absenteeism and turnover rates, strengthening organizational stability and competitiveness. The discussion emphasizes the long-term benefits of investing in employee well-being, including enhanced innovation, resilience, and alignment with corporate social responsibility goals. Organizations that foster a supportive and inclusive workplace culture experience measurable improvements in both employee performance and business outcomes. In conclusion, HR strategies centered on well-being create sustainable organizational success by nurturing a healthy, engaged, and loyal workforce. These practices position organizations to adapt to challenges, drive growth, and maintain long-term competitiveness in an evolving global landscape.
Co-Authors - Hwihanus A Triartomo Abdianto, Ahmad Abdul Halik Abdul Halik Abdul Halik Abdul Malik Abdul Rauf Abellia Permatasari Abiantoro, Bayu Achma Yanu Alif Fianto Achmad Maqsudi Achmad Maqsudi Achmad Yanu Alif Fiyanto Achmad Yanu Aliffianto Achmad Yanu Alifianto Adam Maulana Adam Maulana Adinda Jennifer P Agtovia Frimayasa, Agtovia Agung Harikusuma Nugroho Agus Agus Agus Pawitra Agus, Taufiq Ahmad Mudabbir Pencalang Ahmad, Nursaadatun Nisak Ainiyah Aprelianingrum Aldi, Mukhamad Fauzan Alif Fianto , Achmad Yanu Alif Kurniawan Wiratama Alif, Achmad Yanu Alvian Jihad Amelia Kusniawati Amiartuti Kusmaningtyas Amin Sadiqin Andi Ernanti Wahyuni Oktaviana Anggraini, Leny Susilawati Anggun Wida Prawira Anindya Prastiwi Setiawati Annisa Kaffi Anton Respati Pamungkas Anugerah Aldiandra Kusuma Anzeala, Sheisa Aprilia, Fina Araujo, Delia Iria Magno de Ardiana, I .D. Ketut Raka Arif Hartadi Ario Bagus Nugroho Asbari Nurpatria Kristin Asis Riyanto Awwalunisa Aprilia Wijaya Ayuwangi, Bunga Azel Naufal Bahri, Salmi Yuniar Bayu Abiantoro Bela Septiana Benny Agus Setiono Bilad, Dava Imadul Bin Azam, Yusof Saqafi Binar Dwiyanto Pamungkas, Binar Dwiyanto Bradford, Snyder Budhi Hartanto Cahyani, Regita Candraningrat, Candraningrat Careen Adhania Kautsar Chilmaniya Baril Haq Cipnal Muchip M Cloudya, Afifah Darmayanto Darmayanto Darmayanto, Darmayanto DARYONO Dassucik, Dassucik De Partho, Alviano Dearani, Ninka Dedi Junaedi Deetje W. Manuain Desi Desi Dewi Nurhayati Dewi Nurhayati Diana Mukhbitah Sary Dimas Syahid Muzakky Diyah Maharani Djumaiyah Djumaiyah Dodi Putra Purnama Dody Hartono dan Ramayanto Donny Melianto Donny Melianto Duvan Samudra Laisoka Dwi Nugroho, Septian Dwi Yana Rahmawati Edden, Hatta Mayda Nur Edi Gunawan Effendy Gunardi Eka Putri Prinanda Nitte Eka Safitri Ekbal Santoso El Shaddai Putri Octavia Elly Karmeli Elsy Margaritha Prastisye Rihi Enisa Tunggal Dewi Ericha Fitrianingsih Ermayanti, Dian Ernawaty, Lisa Ervina Ervina Erwan Khanissuma Esti Sumirat Faiza, Garwa Fajar Wicaksono Fandi Pratama Putra Febrian Dimas J. Wibowo Febrianti, Reni Febrianto, Gustaf Naufan Feridotum Asmataini Fianto , Ahmad Yanu Alif Fianto, Achmmad Yanu Alif Fina Aprilia Fiorentino, Kevin Fitri Purwanto Fitrianingsih, Ericha Fransiska Saferia Moi Gaeldeba Garaika Gatot Sargiman Gatronado Garaika Ghora Wisnu Samudra Gilbert Billy Rivaldo Matahurila Hamlatul Arsy, Awlya Handayani, Trisna Duwi Hanjaya, Yahya Kurnia Hapsa Usman Harjo Seputro, Harjo Hartadi, Arif Hartono Hartono Hartono, Rakhmad Sugih I Dewa Ketut Raka Ardiana I Made Suparta I.D. Ketut Ardiana Ida Aju Brahma Ratih Ida Aju Brahmasari Ida Ayu Brahmasari Ida Ayu Brahmasari Imam Indriyana Widyastuti Isfandi Ibrahim Isnawiyah Isnawiyah Iwan Setiawan Jainuddin, Jainuddin Jumri KARIMAH, NURUL Karyono Karyono Kautsar, Careen Adhania Kevin Fiorentino Khairunnisah, Noni Antika Kristin, Asbari Nurpatria Kun Ismawati Kun Muhammad Adi Kurnadi Kurniawan, Mateus Andhi Kusuma Wijaya Kusuma, Anugerah Aldiandra Kusumaningrum, Sari Dewi Kusumaningtyas, Amiartuti Lau Go’o, Maria Alni Layalia, Aghnia Lilik Faiqotul Himmah Lionardo, Erik Lis Mintarti Lisnawaty Lisnawaty, Lisnawaty Lokajaya, Nyoman Lusiana, Wiwit M Shoim Machsun Machsun Made Suparta Maulaningrum, Pristiya Mayang Viodita Moch Irsyad Ainur Rafi Mochamad Aziz Mochamad Bagus Setiyawan Moh Argy Hariran H Moh. Rifaizal Lahmudin Moh. Riskiyadi Moi, Fransiska Saferia Muhamad Nafi' Asrori Muhammad Burhanuddin Thobari Muhammad Husain Muhammad Nizar Firmansyah Mujiono Pangestu Alam Nabila, Alifia Salma Naisya Nur Karimah Nanda Pinandita Ramadhani Nanis Susanti Naufal, Azel Ningrum Desy Arisandi Nisak Achmad, Nursaadaatun Nisak, Solihatun Nitte, Eka Putri Prinanda Nonce Farida Tuati Noranee, Shereen Novi Kurniawati Nugroho, Ario Bagus Nugroho, Mulyanto Nur Azizah Nur Rahmad Alfin Mustaqim Nur Shabrina, Alisa Nuradi Mulya Razaq Nurul Karimah Ogya Aryasatya Oksatana, Miga Okta Antika Prasetiya Oktavia Nor, Erika Olivia Sintia Tokan Paramitha, Intan Tirzana Pasaribu, Betsy Tiurma Phitaloka, Nimas Galuh Pipit Fadilatul Fitri Pramana, Agus Pawitra Widya Pratama, Raditya Yuniar Alfani Prawira, Anggun Wida Pristiana, Ulfi Pristiya Maulaningrum Puspita, Vida Indira Puspitasari, Kiki Puput Putera, Muhammad Tommy Fimi Putra, Rizky Daniar Syah Putri, Fauziah Fidaroini Putro, Tri Akhmil Bintoro Rahmawati, Dwi Yana Ramadhani, Muhammad Harits Zidni Khatib Ramdan Rasyidi, Ahmad Hafas Ratna Putri Wulandari Ratnaningsih Sri Yustini Ratnaningsih Yustini Regita Cahyani Regita Octavia Ridwan, M. Sihab Ridwan, Mochammad Sihab Rika Puspita Rini Rina Sandora Risma Titania Andriani Riyadi Nugroho Riyanto, Asis Robertus Hari Susilo Romaji RR. Ella Evrita Hestiandari Rudi Santoso Sagung Ayu Dwianjani Trisna Indraswari Salam, Nurus Salihi, Said Saleh Saputra Hadiwinarto SATRIYAS ILYAS Septia Kurrota Aini Seto Wahyu Prasetyo Siswati, Ayu Siti Nurul Aini Snyder Bradford Soegeng, Irwin Sukrisno Soelistyawati Soelistyawati Sri Andayani Sri Andayani Suci Harira Sari Hatuina Sudiyarti, Nining Sufatmi, Sufatmi Sugiarti, Riski Suhardi Suhardi Suhardi Suhardi Sukriyadi, Sukriyadi Sulistyowati, Tussi Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sunarya, herni Susana K. Alfons Suwarno Suwarno Syah Putra, Rizky Daniar Syahputra, Dicky Tamara Eka Tri Rahmadhani Tan Evan Tandiyono Taufiq Urohman Taufiqur Rachman Thobari, Muhammad Burhanuddin Titin Wahyuni Tjahjo Purtomo Tri Andjarwati Tri Ratnawati Tri Ratnawati Tri Ratnawati Tri Ratnawati Ulfi Pristiana Ulumiddin Urohman, Taufiq Uswatun Hasanah Utomo, Ekwan Setyo Valdo Hana Primasatria Viando, Feterrido Wahyu Wahyuni, Amalia Wibowo, Bima Ardiyanto Winda Dwi Octavia Wiratama, Alif Kurniawan Wiwik Handayani Wiwik Retnaningsih Wiwit Lusiana Ximenes, Elias Yoni Evan Pratama Yuliar Kartika Yuliar Kartika Yulijantik, Yulijantik Zaenal Arifin Zainul Arifin Zubastian Rachman Zuono, Trida Trisno