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Journal : Jurnal Ekonomi

Designing Operational Standards For Lost And Found Handling Procedures In The Front Office Department At The Poliwangi Jinggo Educational Hotel Rini Marliza; Rachma Amalia, Firda; Nurhalimah, Nurhalimah
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

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Abstract

This research aims to design a lost and found SOP at the Poliwangi Jinggo educational hotel, as a written guideline for staff in handling the process of losing and finding guest items so that all staff can handle lost and found more regularly and in accordance with the established SOP. Because up to now, the handling of lost and found has only been based on the knowledge or experience of the staff, without any written guide-lines from the hotel directly. The design process begins with collecting data from informants who are experienced in handling lost and found and hotel staff so that researchers can prepare lost and found SOPs accord-ing to the situation and conditions that are appropriate for hotel. Next, the data is analyzed using the Miles and Huberman method, first data collected becomes a process flow by reduction stage, second process flow is arranged in the form of a flowchart by presentation stage, and the last, the flowchart design are verified and validated by conclusion closing stage. The result of the conclusion is that the lost and found SOP is stat-ed to be in accordance with the hotel's needs and can be applied in the hotel environment. The SOP has also been prepared in the form of a complete flowchat with detailed explanations so that staff can under-stand the handling sequence from start to finish quickly and easily. By having a written lost and found SOP, each staff can learn and understand how to handle lost and found by the same guidline. The existence of a lost and found SOP can remind the staff's performance in handling lost and found effectively and efficiently, so as to build a sense of satisfaction and trust in guests regarding security during their stay at the Poliwangi Jinggo educational hotel.
Planning Standard Operational Procedure Waiters In Apply Chinese Style Table Set Up In Educational Hotel Polywangi Jinggo Serungke, Mayang; Rachma Amalia, Firda; Nurhalimah, Nurhalimah
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The hotel industry plays an important role as a supporting sector in the tourism sector. The tourism sector is one aspect that can be utilized to develop the potential of each region. Standard Operating Procedures (SOP) are documents that contain the steps/systems of work in an organization. The aim of this research is to create a structured written recapitulation of the Chinese style table set up SOP document, find out the process of designing the Chinese style table set up SOP at the Poliwangi Jinggo Education hotel and find out the implementation of the Waiters SOP in implementing the Chinese style table set up at the Poliwangi Jinggo Education hotel . The research method used is a qualitative approach, the preparation of service SOP documents is carried out using the gap analysis method (GAP) where the preparation of SOP documents is carried out in accordance with ideal conditions according to (five) dimensions of service quality, namely: direct evidence ( standard operational procedure) , reliability ( reliability ) , responsiveness , assurance and empathy by comparing the existing conditions of the Chinese style table set up procedures at the Poliwangi Jinggo Education hotel. Then, to ensure the Chinese style table set up SOP document produced is in accordance with the company's needs , then the verification and validation stages are carried out regarding the SOP documents created. The results of this research are standard operational procedures for Waiters in implementing Chinese style table set up at the Poliwangi Jingo Education Hotel. This SOP (standard operational procedure) is expected to become a document for the Poliwangi Jinggo Education Hotel and can also be a reference and guide for handling Chinese style table set ups in food and beverage
Co-Authors Abbas, Aziz Syamsuddin Abriyani, Ermi Achir Yani S. Hamid Adelia, Erika Adi Arga Arifnur Aditya Wiralatief Sanjaya Afandy, Nur Rahmawati Ajat Rukajat Al Faruq, Habibatul Azizah alfateha, tiara Ali Hardana Amelia Amelia Amirullah -, Amirullah Amirullah M.A. Amirulmukminin, Amirulmukminin Anita Wijayanti, Feri Anjarrisna, Rifa Anjarwati, Neneng Anwar Anwar aricsyach, nurcholish Arif Rakhman Astuti Darmiyanti Astuti, Yuni Wiji Audila, Hanna Azzahra, Nafisa Aufa Banon, Endang Bharaty, Endang Banon Sri Budi Azhari Bunga, Andi Sari Cahyani, Anita Dian Cahyo, Gagad Dwi Chaerunnisa, Chaerunnisa darmi, salfia Desi Ariyana Rahayu Dewi, Revita Dewicca Fatma Nadilla, Dewicca Fatma Dian Kartikasari Dinarti Dinarti Dini, Alifah Dwi Anisa, Regina Eka Afrida Ermawati Eka Putri Oktaviana Ekasari, Mia Fatma Elis Ratna Wulan Eliyana, Eliyana Endang Banon Endang Widi Winarni Eni Hidayati Eva Iryani, Eva Faiza, Camila Farrah Lisa, Ulfa Fasya, Muhamad Ikmal fatimah Fatimah Febriani, Ba'da Ferdian, Meutia Salsabila Putri Fikayuniar, Lia Firda Rachma Amalia, Firda Rachma Fitri Yupita Geralda, Abielza Yugha Gunawan, Ainita Hamda, Nasmal Handayani, Sri Handoko, Rudi Tri Haryati, Omi Helmi Akmal Hidayah, Himyatul Hisny Fajrussalam Holisoh, Ade I Gede Astra Wesnawa Ibrahim, Muhammad Maulana Ida Bagus Made Astawa Iffah, Ulliy Ikhtiono, Gunawan Ilahi, Fadilah Imami Nur Rachmawati Indriana Rakhmawati ISWAHYUDI ISWAHYUDI Izzi, Muhamad Syafiul Jannah, Reni Nur Jumiarni, Dewi Kanom, Kanom Karmawan Karmawan karmawan karmawan Khaidir Fadil Khalina, Shabrina khoviduddin, khoviduddin Laila Laila, Laila Laila Rahmi, Laila Lilis Lasmini Lubis, Nurhamidah Lubis, Shalsa Sabilah M. Ikhwan Maulana Haeruddin Manurung, Jonni Sastra mawar sari Mawarti, Yuke Siti Agustina Mecha, I Putu Sudhyana Meisari, Rara Melisa Melisa Miftahul Jannah Mindawati, Erisa Mohammad Fatkhul Mubin, Mohammad Fatkhul Muaffaq, Ahmad Muhammad Adam, Muhammad Muhammad Ghafur Muhammad Ihsan Mukhni Mukhni Mukti , Masetya Mumtaza, Nelin Nurul Muna, Umi Kulstum Qothrotul Nabil, Umar nafi'ah, ula Nafisah, Laela Nawan, Nawan Nova Yanti Novita Laurens, Cicilia noviyani, ernita prima Nur Prisca Laiya, Ernis nurehas, filin Nurhamidah, Wida Nuriza Dora Nurjanah, Reni Nurlaela, Ela Nurlina Nurlina Nurma Dwi Wisudiyantie Nurmalina Nurmalina, Nurmalina Nurman Nurman Nurmayana, Nurmayana Oktafiani Oktafiani, Oktafiani Omi Haryati Pasaribuu, Ardina Irani ponidi, ponidi Prasojo, M. Satrio Purba, Cindi Khairani Purwaningtyas, Ayu Purwarno, Purwarno Purwono, Wahyu Adi Putri, Erlinda Eko Suryaning Putri, Fauziah Yuliana Putri, Mega Widya Qomar, Maslia Rachma Amalia, Firda Rahma, Raisya Rahman, Reza Arifin Rahmat Hidayat Rakhmawati, Indriana Randhi Nanang Darmawan Rasidi, Rasidi Ridlo, Zainur Rasyid Rini Marliza RINI RINI Ritonga, Winda Nabila Sari Rizki Amalia Rizqi, Sofan Robbi Rahim Rudi Tri Handoko Rusdi Effendi Rusmawan, Putu Sabrina, Ayu Marta safitri, vivi dewi Saputri, Risky Saragih, Meutia Nazwa sari, endang kurnia Sarida Surya Manurung sasmawardana, febbi widia Serungke, Mayang Shofhah, Nur Arista Shunhaji, Ahkmad Silalahi, Jessica Veronica Simbolon, Muhammad Eka Mardyansyah Sina, Ainun Siregar, Binanda Saundur Siwi, Purwanto solihat, siti Sri Handayani Sri Irawati Sudrajat, Ace Suhaeny, Suhaeny Sulaiman Efendi Siregar Supeno Susanda, Meita Riyan Susanti, Reflina sutangi, Sutangi Syahruddin, Muhammad Syaidah, Khasnah Syakira, Maya Syamsul Bahri T, Marlina Tanjung, Yulia Tiara Tantri Widyarti Utami, Tantri Widyarti Trisari Anggondowati Tuti Alawiyah Umarella, Novel Utami, Ita Resti Wahyuni, Novi Sri Widakdo, Danang SWPJ Widyaningsih, Dian Palupi Wijaya, Jemi Cahya Adi Wisnu Subroto Wulan Dari, Wulan Yamini, Era Agustina Yanti Yanti Yennita Yossie Susanti Eka Putri Yuliana Putri, Fauziah Yuliarti, Dev Zainal Abidin Zazilah, Auda Nuril