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All Journal AKULTURASI (JURNAL ILMIAH AGROBISNIS PERIKANAN) JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI JURNAL BERKALA ILMIAH EFISIENSI JURNAL LPPM BIDANG EKOSOSBUDKUM Hasanuddin Economics and Business Review MBR (Management and Business Review) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) The Studies of Social Sciences Journal of International Conference Proceedings Journal of Accounting Research, Organization and Economics (JAROE) Nusantara Journal of Multidisciplinary Science Management Studies and Business Journal IJEFSD Abdurrauf Science and Society
Merinda H. Ch. Pandowo
Universitas Sam Ratulangi
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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PENGARUH KUALITAS PELAYANAN TERHADAP KINERJA KARYAWAN HOTEL BERBINTANG DI MANADO Lengkong, Ovelia; Lengkong, Vicktor P. K.; Pandowo, Merinda H.C.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 3 (2021): JE. Vol 9 No 3 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (385.492 KB) | DOI: 10.35794/emba.v9i3.35517

Abstract

Kinerja  karyawan  ditunjukan  melalui  kualitas  layanan  yang  diberikan  kepada  konsumen  sehingga  perusahaan  dapat  mengevaluasi  kualitas  layanan karyawan.  Kunci untuk memberika kualitas  pelayanan yang lebih  baik adalah memenuhi atau melebihi ekspektasi kualitas pelayanan konsumen sasaran.Tujuan dalam penelitian ini adalah untuk menganalisis pengaruh kualitas pelayanan  yang  terdiri  dari  tangible,  empathy,  responsiveness,  reliability,  dan assurance  secara  simultan  terhadap  kinerja  karyawan  pada  hotel  Best  WesternManado. Populasi  dalam  penelitian  ini  adalah  seluruh  karyawan  pada  hotel  Best Western  Manado,  dengan  jumlah  sampel  96  orang.  Pendekatan  yang  digunakan dalam  penelitian  ini  adalah  pendekatan  analisis  deskriptif  kuantitatif  untuk mengetahui sejauh mana pengaruhnya terhadap kerja karyawan. Hasil pengujian  hipotesis  menunjukkan  bahwa  kualitas  pelayanan  yang terdiri  dari  tangible,  empathy,  responsiveness, reliability, dan assurance secara simultan dan secara parsial  berpengaruh terhadap kinerja  karyawan  pada  Best Western Manado. Saran dalam penelitian ini adalah  pihak hotel  perlu memberikan pelatihan kepada  karyawan  dalam  meningkatkan  kualitas  jasanya, 2)  perlu  mencermati upaya  pemenuhan  layanan  dari  segi  ketepatan  waktu dalam melayani konsumen/tamu untuk dapat mewujudkan mutu layanan yang berkualitas, 3) perlu meningkatkan  layanan, terutama  mengenai  masalah  kecepatan  penanganan keluhan para konsumen atau tamu, dan 4) bagi pihak hotel, harus tetap menjaga kualitas pelayanan, dan memiliki sikap responsif atau tanggap terhadap kebutuhan konsumen/tamu. Kata Kunci : Kualitas pelayanan, kinerjawa karyawan
PENGARUH STRES KERJA, KETIDAKAMANAN KERJA DAN KOMITMEN ORGANISASI TERHADAP TURNOVER INTENTION PADA PT. TRIMIX PERKASA BITUNG Rori, Widya Fildra; Adolfina, Adolfina; Pandowo, Merinda H.Ch.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 3 (2021): JE. Vol 9 No 3 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (318.079 KB) | DOI: 10.35794/emba.v9i3.34834

Abstract

Turnover intention berpotensi mengurangi produktivitas kerja karyawan dan mempengaruhi pencapaian perusahaan dan dipengaruhi oleh stres kerja, ketidakamanan kerja dan komitmen organisasi. Penelitian ini bertujuan untuk mengetahui pengaruh stres kerja, ketidakamanan kerja dan komitmen organisasi terhadap turnover intention karyawan PT Trimix Perkasa Bitung. Analisis data menggunakan metode analisis regresi linier berganda. Hasil penelitian ini membuktikan bahwa stres kerja dan ketidakamanan kerja secara positif berpengaruh terhadap turnover intention karyawan PT Trimix Perkasa Bitung dan hanya komitmen organisasi yang berpengaruh negatif. Manajemen PT Trimix Perkasa Bitung harus mengurangi stres kerja dan ketidakamanan kerja, mempertahankan dan meningkatkan komitmen organisasi dan memperhatikan faktor-faktor lain yang mempengaruhi turnover intention karyawannya. Kata Kunci: Stres Kerja, Ketidakamanan Kerja, Komitmen Organisasi, Turnover Intention
DETERMINANTS AFFECTING CUSTOMERS’ CONTINUANCE INTENTION OF USING INDIHOME AS INTERNET SERVICE PROVIDER IN MANADO Reo, Alrick j.; Tulung, Joy E.; Pandowo, Merinda H.C.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 3 (2021): JE. Vol 9 No 3 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (363.958 KB) | DOI: 10.35794/emba.v9i3.35020

Abstract

All individuals need technology to accelerate development or enhance individual and group development. Currently, one of technology that is growing very rapidly is internet technology. Indonesia is currently ranked in the world’s top three in the growth of world internet penetration. The rapid development of the internet in Indonesia was triggered by the needs of the Indonesian people towards the ease of obtaining information via the internet. The rapid growth of internet users has driven the growth of internet service providers. Internet service providers (ISP) is companies or entities that provide connection services and related services. One of the big ISP companies in Indonesia, which is widely used by the public today is Indonesia Digital Home (IndiHome). The purpose of this study is researcher want to analyse the determinants that affecting customers’ continuance intention of using IndiHome as internet service provider in Manado. In order to measure the tendencies for costumers to continuously renew their subscription (Continuance Intention), the research uses Perceived Usefulness and Perceived Ease of Use as the independent variables. The Result shows that both independent variables do have significant relevancies towards Continuance Intention of the Customers. Keywords: continuance intention, perceived ease of use, perceived usefulness, indihome
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) PADA PT TRIMIX PERKASA BITUNG Arina, Anggraini M.; Nelwan, Olivia S.; Pandowo, Merinda H. Ch.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 3 (2021): JE. Vol 9 No 3 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (346.467 KB) | DOI: 10.35794/emba.v9i3.34545

Abstract

Organizational Citizenship Behavior (OCB) vital dalam kemajuan setiap perusahaan. Motivasi kerja, gaya kepemimpinan dan budaya organisasi merupakan beberapa faktor penting dalam penerapan Organizational Citizenship Behavior (OCB) dari sebuah organisasi. Penelitian ini bertujuan untuk mengetahui pengaruh motivasi kerja, gaya kepemimpinan dan budaya organisasi terhadap Organizational Citizenship Behavior (OCB) karyawan PT Trimix Perkasa Bitung. Analisis data menggunakan metode analisis regresi linier berganda. Hasil penelitian ini membuktikan bahwa motivasi kerja, gaya kepemimpinan dan budaya organisasi secara signifikan berpengaruh positif signifikan terhadap Organizational Citizenship Behavior (OCB) karyawan PT Trimix Perkasa Bitung dan hanya motivasi kerja yang secara parsial berpengaruh positif tidak signifikan. Manajemen PT Trimix Perkasa Bitung harus mempertahankan dan meningkatkan motivasi kerja, gaya kepemimpinan dan budaya organisasi di perusahaan ini dan memperhatikan faktor-faktor lain yang mempengaruhi Organizational Citizenship Behavior (OCB) karyawannya. Kata Kunci: motivasi kerja, gaya kepemimpinan, budaya organisasi, organizational citizenship behavior
THE INFLUENCE OF ELECTRONIC WORD OF MOUTH (EWOM) AND BRAND IMAGE ON CUSTOMER PURCHASE INTENTIONS AT TRAVELOKA ONLINE TRAVEL AGENCY Ruata, Dylan Y.; Mangantar, Marjam M.; Pandowo, Merinda H. C.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 4 (2021): JE. Vol 9 No 4 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/emba.v9i4.36148

Abstract

This study was made to identify the influence of Electronic word of mouth, and Brand image on customer Purchase intention. Most people would do some or even extensive research of their product or services before purchasing stuffs. Reviews and experience stated by previous customer surely affects the purchase intention of other customers, especially people in this technology advanced era. Customer would easily find their needs on the internet and tends to articulate themselves even more on the internet. This is related with the Brand image factor that may influence customer purchase intention. People would simply see the popularity of the brand and tends to try or even repeatedly use it. Hence, it is important for companies especially online travel agencies that they maintain or even improve their good image and increase their presence on the internet. The types of method used in this research is quantitative method with a sample population of 100 acquired from respondents who had previously used Traveloka online travel agency using purposive sampling method. While the tests and data analysis are done using the SPSS 26 software. Result found in this research shows that both Electronic word of mouth (X1) and Brand image (X2) has significant influence on customer Purchase intention (Y). People tend to consider buying a product or services from a bigger company with more fame. And reviews that appears on the internet will affect customers purchasing intention Keywords: Brand image, purchase intention, eWOM
COMPARATIVE ANALYSIS OF CUSTOMER SATISFACTION BETWEEN PREPAID AND POSTPAID ELECTRICITY IN MANADO Rumengan, Natasya S.; Kindangen, Paulus; Pandowo, Merinda H. C.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 4 (2021): JE. Vol 9 No 4 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (483.729 KB) | DOI: 10.35794/emba.v9i4.36494

Abstract

There are still many people who are loyal and do not want to switch to prepaid electricity services, this can happen because of the excess of postpaid electricity is that people do not need to get ready to buy electric pulses because the electricity is always available and also not all people especially the household sector have high incomes and must at any time have the funds to buy electricity pulse when the pulse electricity runs out. The purpose of this research is to know the comparison of customer satisfaction on prepaid electricity and postpaid electricity in Manado. This study uses quantitative research and Independent Sample T-test as a tool to analyze the data that has been collected from questionnaire that distributed to 100 respondents as sample of this research. The findings of this study show that there are differences of customer satisfaction from different users. Based on the result, the researcher provided several recommendations which are: making improvement regarding the machines which can be considered as old and change it into a new one, do evaluation regarding errors that may happen and do prevention regarding the errors, also have check and balance system regarding the amount of electricity in order to prevent shortage of power. Keywords: customer satisfaction, comparative analysis, service quality, product quality, price
DETERMINANTS OF ONLINE SHOPPING BEHAVIOR CASE STUDY: STUDENTS OF FACULTY OF ECONOMIC AND BUSINESS, IBA UNSRAT Sukisman, Menthari R.; Tumbuan, Willem J. F. A.; Pandowo, Merinda H. C.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 4 (2021): JE. Vol 9 No 4 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (496.958 KB) | DOI: 10.35794/emba.v9i4.36401

Abstract

The main takeaways of online shopping platforms now are it created layers of opportunity and ways of purchasing for the people; however, the problem rises regarding the approach of online shopping behavior itself. With the condition of university students regarding their young age; this type of people is really prone regarding the existence of online shopping. The purpose of this study is to find out the determinants of online shopping behavior of Shoppe users as part of E-Commerce, particularly the users are students of IBA Unsrat. This study uses a qualitative method and interview toward informants were conducted in order to gain information regarding the phenomenon. The findings of this study shows that online shopping behavior which constructed by 5 indicators of brand loyalty, visual merchandising, decision factors, product attributes and also discount can give effect toward the user’s behavior in doing online shopping behavior. Based on the result, the researcher provided several recommendations which are: for the consumers; considerations regarding the level of importance in using online shopping behavior. For the company; the utilization on large scale and improvement of the online shopping platform needs to be done in order to gain more users.  Keywords: online shopping behavior, e-commerce
THE INFLUENCE OF CONSUMER BEHAVIOR AND DIGITAL MARKETING ON PURCHASE DECISION AT GRABFOOD IN MANADO Sigar, Endah T.; Massie, James D.D.; Pandowo, Merinda H. C.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 4 (2021): JE. Vol 9 No 4 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (357.863 KB) | DOI: 10.35794/emba.v9i4.36133

Abstract

The development of information technology and communication takes place very quickly and covering all aspects in human life. This all digital technology trend helps humans in carrying out their daily activities starting from the existence of digital devices, applications and the internet as well as various other innovations. This shown by the presence of online food delivery services. The purpose of this research is to analyze the influence of consumer behavior (cultural, social, personal, and psychological) and digital marketing (social media marketing, e-mail marketing, and search engine marketing) towards consumer purchase decision on GrabFood in Manado partially and simultaneously. Sample determined at 100 consumers. Tools of analysis using Multiple Linear Regression, hypothesis test using F test and T test. The result of research shows that consumer behavior and digital marketing simultaneously have significant influence towards consumer purchase decision. In partially consumer behavior have significant influence towards consumer purchase decision, while digital marketing do not have significant influence towards consumer purchase decision. The management of GrabFood suggested organizing a consultation program for MSME actors to participate in business incubation that can support their business progress through coaching for local businesses in facing the digital era, in order to increase the sales in Manado Keywords: consumer behavior, digital marketing, purchase decision, covid-19 pandemic.
PENGARUH SELF EFFICACY, LINGKUNGAN KERJA DAN BUDAYA KERJA TERHADAP KINERJA PEGAWAI DIVISI ADMINISTRASI PADA KANTOR WILAYAH KEMENTERIAN HUKUM DAN HAM SULAWESI UTARA SELAMA MASA PANDEMI Goni, Andre; Dotulong, Lucky O. H.; Pandowo, Merinda H. C.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 4 (2021): JE. Vol 9 No 4 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/emba.v9i4.36594

Abstract

Penelitian ini bertujuan untuk menguji pengaruh Self Efficacy, Lingkungan Kerja, dan Budaya Kerja terhadap Kinerja Pegawai Divisi Administrasi pada Kantor Wilayah Kementerian Hukum dan HAM Sulawesi Utara Selama Masa Pandemi. Data penelitian ini diperoleh dari metode penyajian data dari hasil tanggapan responden (kuisioner), serta hasil penelitian lainnya yang relefan dengan obyek yang diteliti, dalam hal ini data primer dari Kantor Wilayah Kementerian Hukum dan HAM Sulawesi Utara. Teknik Analisis data pada penelitian ini menggunakan Analisi regresi linier berganda. Dengan jumlah sampel sebanyak 53 pegawai. Hasil penelitian menunjukan bahwa Self Efficacy, Lingkungan Kerja, dan Budaya Kerja (bersama- sama) berpengaruh signifikan terhadap Kinerja Pegawai. Sedangkan Variabel Lingkungan Kerja secara parsial berpengaruh tetapi tidak signifikan terhadap variabel Kinerja pegawai.Kata Kunci: self efficacy, lingkungan kerja, budaya kerja, kinerja pegawai
DAMPAK KOMPETENSI DAN WORK FROM HOME TERHADAP KINERJA GURU DI MASA PANDEMI COVID 19 (STUDI KASUS PADA GURU-GURU DI SMA N 9 MANADO) Losa, Virginia Medelin; Trang, Irvan; Pandowo, Merinda H. C.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 9, No 3 (2021): JE. Vol 9 No 3 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (352.591 KB) | DOI: 10.35794/emba.v9i3.35878

Abstract

Pandemi Covid 19 telah berdampak kepada berbagai macam sektor termasuk pendidikan, dimana kinerja guru merupakan hal yang inti dalam suatu instansi pendidikan. Tujuan dari Penelitian ini adalah untuk mengetahui dampak kompetensi dan work from home terhadap kinerja guru di masa pandemi covid 19 (Studi Kasus Pada Guru-Guru Di SMA N 9 Manado). Penelitian ini menggunakan pendekatan asosiatif. Populasi dalam penelitian ini adalah guru tetap yang ada di SMA N 9 Manado yang berjumlah 68 orang. Teknik pengambilan sampel yang digunakan adalah sampling jenuh. Jumlah sampel yang diperoleh sebanyak 68 orang responden. Analisis data menggunakan analisis regresi linear berganda. Hasil penelitian menunjukan kompetensi secara parsial berpengaruh positif dan signifikan terhadap kinerja guru. Work from home secara parsial berpengaruh positif signifikan terhadap kinerja guru. serta kompetensi dan work from home secara simultan berpengaruh positif dan signifikan terhadap kinerja guru di SMA N 9 Manado di masa pandemic covid 19.Kata Kunci:  kompetensi, work from home, kinerja guru
Co-Authors ., Jilyta Achmad Dimas Dawali, Achmad Dimas Adithya Pandowo Adolfina ., Adolfina Adolfina Adolfina Afilia Aruperes Agus Supandi Soegoto Allan Alexander Lipan Amelia, Nur Ayu Rezky Amelinda Nathania Veren Kindangen Andrea Kalesaran Andrew Darungo Angkouw, Karina Roseline Aprilyan Bionita Tikker, Aprilyan Bionita Arina, Anggraini M. Arrazi Hasan Jan, Arrazi Hasan Arsyad, Annisa M.T Astriyani Bachmid, Feety F. Batistuta Manumpil Beatric Monica Kairupan Sarira Beauty Sumarauw Beibby Muliaan Bella Braiccella Tampenawas Benua, Melinda G.N Bernhard Tewal Besouw, Prisca G. Bolang, Jhon . Brenda, Wowor Budi Putra Christian, Yehezkiel Christisia Aprilia Valensia Lumintang Christoffel M. O. Mintardjo Christoffel M. O. Mintardjo, Christoffel M. O. Christoffel Mintardjo Cindy Lavenia Chikita Paramitha Mogot Cindy, Tuju Angel cintia lombogia Citra Pingkan Kindangen Clarissa P. Pangalila Damian Febrianto Kansil Dave Jackson Mailoor David P. E Saerang, David P. E David P. E. Saerang David P. E. Saerang David P.E Saerang David Paul Elia Saerang David Peter Rotinsulu David Timothy Lodewijck Howard Tumbuan David, Fikran . Dea U Waworuntu Debry C. A. Lintong dewi singal Dondokambey, Zaneta Devina Viona Duwila, Ardiansah Egalita Rosari Maria Sumampouw Emilia Margareth Gunawan Erdiansyah Wuniarto Erika Kaunang Estefan Dusauw Eunike Lumingkewas Evans E.W. Tulungen Ferdinand Tumewu Fergie Clivert Anis Fernanda Tambayong Fransischa Veronika Claudya Titing Frederik G. Worang, Frederik G. Gabriel Ronaldo Rares Gabriella Hillary Putri Dotulong Gaghana, Karen Aurell Gaghana Gefilem, Desiree . Genita G. Lumintang Genita G. Lumintang, Genita G. George M. V. Kawung Gloria Lumenta Goni, Andre Goni, Priskila Hana Debora Grace Sumakul Greis M. Sendow Greis M. Sendow Gumolili, Josua Gunawan, Emilia Herlambang, Agnes Hillary Julia Tuwo, Hillary Julia Imelda Ogi Immanuel, Julyandro Inayah Arbie, Inayah Irvan Trang James D. D. Massie James D. D. Massie, James D. D. James D.D Massie James D.D. Massie James D.D. Massie James Massie James Massie James Massie Janice, Dauhan Jelly Hesthia ` Koagouw Jeremy Desnantino Reynara Sihite Jessica L.H.P. Langelo Jessy J. Pondaag Jilly Gabriella Eman Jocom, Jessica Joy E. Tulung Joy Elly Tulung Juan Worang Kalangi, Josep B. Kalangi, Kevin . Kambey, Shalom Priscila Kanedia Mogonta, Kanedia Kantale, Andreas . Karouw, Deatara E. Z. Kasenda, Daniel Kaunang, Michelle M.K. Kawengian, Nikita Natalia Kawilarang, Jonathan Kawulur, Aster Kembuan, Gladys C. Kezia Eunike Sumendap Kojongian, Brayen Sandy Koloay, Kevin C. Korengkeng, Lavinia Korompis, Claudia Wanda Melati Korompis, Virginia Kotangon, Armando Andika Kumendong, Andreano . Kusumawati, Windy . Lapian, Joyce . Lapian, S.L.H.V. J Lapian, S.L.H.V.Joyce Lasari, Sri Handayani Yuyun Lasut, Nanhito Clary Lawren J. Rumokoy Legi, Christian M. Lembong, Verent V. R. Lengkey, Laura Verrent Katoce Lengkong, Ovelia Lengkong, Vicktor P. K. 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