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ANALISIS KEPUASAN MAHASISWA S2 PENDIDIKAN SAINS TERHADAP LAYANAN UNIVERSITAS NEGERI SURABAYA MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE-PERFORMANCE ANALYSIS (IPA) Nurhaddi, Raka Prasetyo; Roesminingsih, Erny; Amalia, Kaniati
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 No. 2, Juni 2026 Release
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.53134

Abstract

This study aims to analyze the satisfaction level of Master of Science Education students at the Faculty of Mathematics and Natural Sciences, Surabaya State University (UNESA) with the quality of institutional services. This service quality measurement integrates the empirical Service Quality (SERVQUAL) and Importance-Performance Analysis (IPA) methods. The approach used is descriptive quantitative through a cross-sectional survey design. Questionnaires were distributed to 83 respondents randomly selected using the Single Sign-On (SSO) authentication system. The results of the Wilcoxon significance test indicate a significant difference between student expectations and the actual services received. Systematically, the gap analysis recorded a negative overall average score (Grand Mean) of -0.07, which confirms that actual services have not succeeded in meeting user expectations. The most fundamental weaknesses were found in the dimensions of responsiveness and empathy. Furthermore, the IPA quadrant mapping revealed operational allocation inefficiencies, where the institution provides excessive services to low-priority attributes (Quadrant IV). In conclusion, this study recommends reallocating resources from Quadrant IV toward improving essential services at the top priority crisis point (Quadrant I). This step is crucial for building a service ecosystem that is proportional, managerially efficient, and relevant to the dynamic needs of students.
DESIGNING AN INCLUSIVE BUSINESS INCUBATOR MODEL TO FOSTER ENTREPRENEURIAL COMPETENCE AMONG VOCATIONAL HIGH SCHOOL STUDENTS Anggraeni, Dwi; Budiyanto; Roesminingsih, Erny; Hariyati, Nunuk; Khamid, Amrozi
Academic Journal Research Vol. 4 No. 1 (2026): Academic Journal Research
Publisher : Antis Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/acjoure.v4i1.516

Abstract

Objective: The gap between the competencies of Vocational High School (SMK) graduates and the needs of the job market, as well as the limited entrepreneurial mentoring services for students with special needs, drives the need for an inclusive entrepreneurship development model in vocational education. This research aims to develop an Inclusive Business Incubator Model for Vocational High Schools (SMK) that combines the Teaching Factory (TeFa) concept with the business incubator concept of Higher Education institutions, as well as to test its feasibility, practicality, and effectiveness. Method: The research uses a research and development (R&D) approach by adapting six out of the ten stages of the Borg and Gall model, including preliminary study, planning, initial product development, initial trial, product revision, and main field trial. The trial was conducted at SMK Negeri 1 Probolinggo as the main location and disseminated at SMK Negeri 3 Probolinggo and SMK Swasta A. Yani Probolinggo. Data were collected thru interviews, documentation, and Likert scale questionnaires from expert validators, practitioner validators, users, and industry mentor tenants, and then analyzed descriptively both quantitatively and qualitatively. Results: The research results show that the Inclusive Business Incubator Model for Vocational High Schools meets the very feasible criteria with an average feasibility percentage of 89.6%, the implementation guidebook meets the very practical criteria with a percentage of 86.98%, and the model is considered effective with a percentage of 84.3% based on the target, resource, internal process, and integrated approaches, as well as 87.6% based on the organizational effectiveness approach. Novelty: These findings indicate that the Inclusive Business Incubator in Vocational High Schools is associated with strengthening the entrepreneurial readiness of students, including those with special needs, and has the potential to be adopted as a strategic platform for inclusive entrepreneurship education at the vocational education level.
Co-Authors ABDULLAH ZAWAWI, AHMAD Abidah, Faizah Reva Adawiyah, Indriyati ADY KUNCORO, ROMADHON Ahmad Matinul Haq Ainur Rifqi, Ainur Alfiah, Luluk Alfiatin N, Labibah ALIM SUMARNO Amalia, Kaniati Amanah, Chimayatul Amrozi Khamidi Ananda, Ardhea Dwi Andi Kristanto Andri Priyoherianto Anggraini, Ira Diana Angraeni, Devita Anisa Rahmawati Annisa Rehanita Ansori, Aristawidya APRILIA PUSPITADEWI, CANDRA Aprilia, Popi Aprilian, Wahyu Rizky Aprilianto, Adtora Ardianing, Sukma Ayu Fadhila Ardilla, Silvia Putri Arini Nur Rofidah Arini, Shoofi Dwi Ariwibowo, Agung ASFIYAH, LAILATUL Astutik, Kurnia Fuji Atika, Nadiva Zahra Avisa, Gizza Mardiana Nur Ayu Wulandari Azahra, Zafira Nisa Azlinatul Zulfa, Nur Badrus Soleh Bambang Sigit Widodo Bidandari, Aroum Budi Purwoko BUDIYANTO Cahyanti, Ardiana Dyah Cindy Pratiwi, Cindy Dewie Trie Wijayati Dwi Anggraeni Dwi Anggraeny, Marsa Eka Purwanti, Yuli Eni Wuryani Erianti P, Nagita Dwi Esti, Esti Fadhila Ardianing, Sukma Ayu Fatcholis, Fatcholis Fauziah, Nisaul Fitri, Nur Choiriah Gustuningtiyas M, Mauviroh HANINA ALIFIAH, NUR HARIYANI, ALIFIA Hariyanti, Nunuk Harvah, Sitti Zuhrotul Fadilah Hasanah, Ula Mauidhotul Hazin, Muffarihul Helen Anggraeni, Fitriya Hendriansyah, Randi Hidayah, Nur Rahmawati Hilmi Qosim Mubah Hisham, Ts. Syariffanor binti Ibrahim, Asenan Erik Irawati, Rohimah Aprilia Ismet Basuki Istikhah, Yuni Junivan, Junivan KACUNG WAHYUDI, KACUNG Kamila Ramadhani, Farah Karindasari, Deliamanda Nindritiasa KARWANTO Karwanto, Karwanto Khairunnisa, Melani Zahra Khamid, Amrozi Khamidi , Amrozi KHUDROTUM MAHNUNAH, FENY Kristanto , Andi Kristianus, Kristianus Kumala Sari, Fa'izah Dwi Kusuma, Dwi Putera Laili, Irfana Nurul Lumiati, Aning Ma'rifah, Ainun Maeizy Hamdi Bajeber, Shakira Mahardika Putri, Amalia Wulan Mahur, Yeremias Makhasin As Shufi, Ahmad Mala, Yuliana Pebristofora marni MARDIYANAH QADARISMAN, ISTIGHFARAH Marrom, Mochammad Azza Nurul Mega Suryani, Mega Meini Sondang Sumbawati Mochamad Nursalim Mochammad Nursalim, Mochammad Muavi, Makbul Mudjito, Mudjito Mufarrihul Hazin MUHAMAD SHOLEH Muhammad Kristiawan MUHAMMAD SHOLEH Muhimmah, Hitta Alfi Murtadlo Murtadlo Mustaji Mustaji, Mustaji Mutohir, Toho Cholik Najwa, Fitri Adelia Natasya, Shelma Deva Neni Mariana NIBRASTARI, HAYUM Nunuk Hariyati Nuphanudin, N Nuphanudin, Nuphanudin Nur Farahana, Kharisma Nur Fathin, Azkiyah Nurhaddi, Raka Prasetyo Nuri Herachwati Nuril Hidayah, Farisa Paramboor, Jafar PITA YULIASTUTIK, LUX Pitriyani, Agustina Pramudya, Andhika Pratiwi MN, Mega Indera Pratiwi, Ageng Pratiwi, Nabila Az Zahra Dwi Purwono, Rudi Puspitasari, Violyta Dyah Putri Ahsyabila, Chantika Putri Naurha Ayu, Arinda Putri, Adinda Aurilia Putri, Aula Rahma Putri, Elsya Amelia Putri, Indira Maharani PUTRI, INTAN ZULFA ATARRIA Putri, Rinda Twin Utami Putri, Vina Cahaya Rachmawati, Esti Rachmawati, Kembar RADIANATA, PRASETYA Rahayu, Sayekti Puji Ratnaning Tias, Santi Retno Tri Hariastuti, Retno Tri Rianto, Yatim Rina Martini RIZKI PERMATASARI, AJENG Rohmah, Azizatur Rokhmah, Indriya Nur Rosana, Dina Syarifah S Supriyanto Sabaniah, Erna Sabariah, S Sabilah, Rosyadatus Samsul Arifin Santi, Asmini Saputra, Ilyas Adi Sari, Erna Wulan Setianingsih, Dewi Mindar Setiawan, Ari Sandi Setyawan, Octhan Shelly Andari Siswanto, Aulia Adyatma Robbi Siti Aminah Siti Julaiha Siti Muniroh Soedjarwo, Soedjarwo SOFI ILLIYIN, RIFDA Sri Setyowati Subqi, M Aris SUJARWANTO Supratno, Haris Suri, Sufyan Suryadi Suryadi Suwarsono, Heri Suyono Suyono SYAH PUTERI, PUNITA Syaifulloh Akmal, Agus Syifa Hadyan, Nazira Tiftazani, Syaza Tri Hapsari, Chelsea Triahantoyo, Syunu TRIHANTOYO, SYUNU Umi Anugerah Izzati, Umi Anugerah Umma, Sara Zakiyyatul Utmawati, Rifa Vasodavan, Vinotini Wahyu Pamungkas, Dimas Dzakiy Wahyu Utami, Amira Wibowo, Amiruddin Hadi Widiasih Widiasih, Widiasih Widiyanah, Ima Wijayawati, Anik Windasari Windasari, Windasari Wismiarti, Anik WIWIN YULIANINGSIH Wulandari, Amrih Yahya, Yuniar Indra Yahyuni, Umi YATIM RIYANTO Yau, Lita Yesepa, Yesepa Yustinus Sanda Zaenab Hanim