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Enhancing Teacher Performance Through the Strengthening of Organizational Culture, Compensation, and Work Motivation Radina Qisma Jabar Sasmita; Hari Muharam; Griet Helena Laihad
The Future of Education Journal Vol 4 No 8 (2025): Continued
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah Yayasan Pendidikan Tumpuan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61445/tofedu.v4i8.1006

Abstract

This study examines the ongoing challenges in improving teacher work performance at private vocational high schools through the strengthening of organizational culture, compensation, and work motivation. The aim of this research is to empirically test the causal relationships among these variables. The method used is a quantitative explanatory survey involving 128 teachers selected through proportional random sampling. Data were collected using a Likert-scale questionnaire, with validity tested through the Pearson Product Moment and reliability through Cronbach’s Alpha. Data analysis included prerequisite tests (normality, homogeneity, linearity, and significance) and path analysis to identify direct and indirect effects. The results show that organizational culture, compensation, and work motivation each have a significant direct effect on teacher performance, with work motivation emerging as the most dominant factor. Additionally, organizational culture and compensation also exert indirect effects through work motivation. These findings emphasize the importance of integrated empowerment strategies to enhance teacher performance. The study concludes that strengthening organizational culture, ensuring fair compensation, and implementing continuous motivation programs are essential to optimizing teacher work performance.
Customer Satisfaction in Services Sector: The Strategic Interaction Between Service Quality, Price Perception and Perceived Value in Makeup Rahmah Rahmah Nuryani; Hari Muharam; Sufrin Hannan
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.570

Abstract

This study was conducted to examine the role of perceived value in mediating the influence of service quality and price perception on customer satisfaction at Makeup Rahmah. The research employed a quantitative method with a survey approach, where data were collected through questionnaires distributed to 188 customers selected using a simple random sampling technique. The data were analyzed using SPSS version 25 and LISREL 8.80 with Structural Equation Modeling (SEM) to test both direct and indirect effects among variables. The results show that service quality has a significant effect on customer satisfaction, price perception has a significant effect on customer satisfaction, perceived value does not have a direct effect on customer satisfaction, and perceived value is not able to mediate the influence of service quality and price perception on customer satisfaction. The practical implications of this research suggest that makeup service providers, particularly Makeup Rahmah, should prioritize improving service quality, setting transparent and competitive prices, and enhancing perceived value creation to maintain customer loyalty and long-term satisfaction. The novelty of this study lies in its specific focus on the makeup service sector in the local Indonesian context (Ciampea, Bogor), which has rarely been examined using SEM with perceived value as a mediating variable. This research provides empirical evidence that distinguishes it from previous studies on service quality and price perception, offering new insights into consumer behavior in the beauty service industry.
The Influence of Organizational Culture and Transformational Leadership on Employee Performance: Work Motivation as an Intervening Variable in Higher Education Staff Siti Hamidah; Hari Muharam; Sufrin Hannan
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.671

Abstract

This study aims to analyze the influence of organizational culture and transformational leadership on employee performance, with work motivation functioning as an intervening variable among higher education administrative staff. Using a quantitative approach with the Partial Least Squares Structural Equation Modeling technique, the analysis includes descriptive statistics, tests of convergent and discriminant validity, evaluation of composite reliability, and assessment of the structural model. All indicators meet the validity and reliability requirements, with loading values exceeding the threshold and composite reliability demonstrating strong consistency. The results indicate that organizational culture has a significant positive effect on employee performance, and transformational leadership also shows a substantial positive influence. Work motivation is found to meaningfully enhance employee performance, while organizational culture and transformational leadership both contribute significantly to strengthening work motivation. These findings confirm that work motivation partially mediates the relationship between organizational culture, transformational leadership, and employee performance. The study reinforces recent empirical evidence and provides practical implications for higher education institutions to improve employee performance by strengthening organizational culture, encouraging transformational leadership practices, and enhancing the motivation of administrative personnel.
Determination of Corporate Image, Buyer-Supplier Relationship and Marketing Communication on Supplier Performance and its Implications on Customer Trust in Bumd DKI Jakarta Hasrul Hasrul; Hari Muharam; Nandan Limankrisna
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 2 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i2.378

Abstract

DKI Jakarta's BUMDs face significant challenges, including financial instability and declining customer trust, threatening their role in regional development. This study aims to analyze the direct and indirect effects of corporate image, buyer-supplier relationships, and marketing communication on supplier performance and customer trust. Using SEM analysis with data from 400 respondents, the research reveals that all three factors positively and significantly influence supplier performance and customer trust, both directly and indirectly, with supplier performance acting as a partial mediator. Key findings indicate that marketing communication has the strongest impact on supplier performance (path coefficient: 0.55), while supplier performance significantly enhances customer trust (path coefficient: 0.47). The study underscores the importance of holistic strategies to strengthen corporate image, supplier relationships, and communication to rebuild trust and operational efficiency in BUMDs. These findings contribute to the literature on public-sector supply chain management and offer practical implications for policymakers and BUMD leaders to foster sustainable development through improved stakeholder engagement.
Mediation of Marketing Capabilities in Market Orientation, Entrepreneurial Marketing on Marketing Performance Titiek Tjahja Andari; Ngadino Surip Diposumarto; Hari Muharam
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 3 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i3.381

Abstract

Small businesses have become an important part of the Indonesian economy, but most of their performance has not been able to meet the growing demands of customers. This study aims to analyze the factors that can influence the marketing performance of small businesses in Bogor City using descriptive and verification methods. A survey of 350 respondents was conducted to determine a general description of the influence of market orientation, entrepreneurial marketing, and marketing capabilities on marketing performance, as well as the mediating role of marketing capabilities. Analysis of the influence between variables was conducted using the Structural Equation Modeling method, with data processed using Lissrel 10.2. The test results show that market orientation influences marketing capabilities, and entrepreneurial marketing influences marketing capabilities. The marketing capabilities of market orientation and entrepreneurial marketing influence marketing performance. Marketing capabilities can mediate the influence of market orientation on marketing performance and mediate some of the influence of entrepreneurial marketing on marketing performance. The novelty of this study is the discovery of a mediation relationship model of marketing capabilities in the influence of market orientation and entrepreneurial marketing on the resulting marketing performance.
PERAN MOTIVASI KERJA DALAM MEMEDIASI BUDAYA ORGANISASI DAN KOMUNIKASI INTERPERSONAL DENGAN KINERJA KARYAWAN Tresno Gunadi; Hari Muharam; Martinus Tukiran
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 10, No 2 (2024): Vol 10, No. 2 (2024)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34203/jimfe.v10i2.9891

Abstract

ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh budaya organisasi, komunikasi interpersonal terhadap kinerja karyawan melalui variabel intervening motivasi kerja pada produsen alas kaki di Kecamatan Ciomas, Kabupaten Bogor. Populasi berasal dari pekerja produksi alas kaki di Kecamatan Ciomas. Teknik pengambilan sampel melalui proposional random sampling dengan jumlah sampel ditentukan menggunakan rumus Slovin sebanyak 136 responden. Analisis data menggunakan analisis jalur (path analysis). Hasil penelitian menunjukkan pengaruh positif signifikan dari seluruh hipotesis yang ada dalam penelitian yaitu pengaruh budaya organisasi, komunikasi interpersonal terhadap kinerja karyawan dengan variabel intervening motivasi kerja. Hasil penelitian ini menunjukkan perlunya perusahaan terus mengembangkan kemampuan para pekerja atau karyawan dengan dorongan motivasi untuk terus berkembang dan saling berbagi pengetahuan satu sama lain melalui jalinan komunikasi interpersonal yang baik. Dengan demikian, akan terwujud kinerja karyawan yang mampu menghasilkan produk dengan berbagai kebutuhan model yang diinginkan pasar maupun inovasi baru.ABSTRACTThis study aims to determine the effect of organizational culture and interpersonal communication on employee performance through the intervening variable of work motivation at footwear manufacturers in Ciomas District, Bogor Regency. The population comes from footwear production workers in the Ciomas District. The sampling technique was proportional random sampling, with the number of samples determined using the Slovin formula of 136 respondents. Data analysis used path analysis. The study's results showed a significant positive effect of all hypotheses, namely the impact of organizational culture and interpersonal communication on employee performance with the intervening variable of work motivation. The results of this study indicate the need for companies to continue to develop the abilities of workers or employees with motivational encouragement to continue to develop and share knowledge through good interpersonal communication. Thus, employee performance will be realized by producing products with various model needs desired by the market or innovations.
UNIVERSITY IMAGE AND PERSONAL SELLING ON THE DECISION TO CHOOSE UNIVERSITY Cicih Minarsih; Hari Muharam; Agus Setyo Pranowo
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 10, No 1 (2024): Vol 10, No. 1 (2024)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34203/jimfe.v10i1.9997

Abstract

ABSTRACTThis research aims to examine the influence of university image, personal sales, and price perceptions on the decision to choose a university with consumer attitudes as an intervening variable for Unitary Business Institute students. Data was collected through distributing questionnaires to respondents. The respondents of this research were 250 students from the Unitary Business and Informatics Institute. The research method uses hypothesis testing with Structural Equation Modeling (SEM) using SmartPLS software. The research results show that there is a significant and positive influence between university image and personal selling on the decision to choose a university. The results of this research imply that with the influence of IBIK's image on the decision to choose a university, IBIK management needs to innovate, both through taglines and good service quality by IBIK education staff and lecturers so that IBIK's image is easily known and always remembered.ABSTRAKPenelitian ini bertujuan untuk menguji pengaruh citra perguruan tinggi, personal sales, dan persepsi harga terhadap keputusan memilih perguruan tinggi dengan sikap konsumen sebagai variabel intervening pada mahasiswa Unitary Business Institute. Data dikumpulkan melalui penyebaran kuesioner kepada responden. Responden penelitian ini adalah mahasiswa Institute Bisnis dan Informatika Kesatuan sebanyak 250 responden. Metode penelitian menggunakan uji hipotesis dengan Structural Equation Modeling (SEM) menggunakan software SmartPLS. Hasil penelitian menunjukkan bahwa terdapat pengaruh yang signifikan dan positif antara citra universitas dan personal selling terhadap keputusan memilih perguruan tinggi. Hasil penelitian ini mengimplikasikan bahwa dengan adanya pengaruh image IBIK terhadap keputusan pemilihan perguruan tinggi, maka manajemen IBIK perlu melakukan inovasi baik melalui tagline, hingga kualitas pelayanan yang baik oleh tenaga kependidikan dan dosen IBIK agar Citra IBIK mudah diketahui dan selalu diingat.
HUBUNGAN ANTARA KUALITAS PRODUK DAN KUALITAS LAYANAN DENGAN KEPUASAN PELANGGAN PADA PERUSAHAAN DAGANG ADZA CATERING KOTA BOGOR Nia Sonani; Hari Muharam; Ferdisar Adrian
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 3, No 1 (2017): Vol 3, No 1 (2017)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34203/jimfe.v3i1.437

Abstract

ABSTRACTThis research is included as a correlational research, and consisted of two independent variables and one dependent variable, i.e. product quality and service quality with customer satisfaction. The research was conducted on customer of Adza Catering, with samples of 100 customers, derived by random sampling. The method used was survey and data analysis technique using statistical test of correlation and linear regression. The hypothesis testing was conducted at the significant level of ? = 0.05. The results yield three conclusions, namely: first, there is a highly significant positive relationship between product quality and customer satisfaction with a correlation coefficient ry1 of 0.647, coefficient of determination of 0.4186 and the regression equation is ?= 56.220 + 0.419X1. Second, there is a highly significant positive relationship between service quality and customer satisfaction with correlation coefficient ry2 of 0.763, coefficient of determination of 0.5821 and the regression equation is ? = 40.773 + 0.376X2. Third, there is a highly significant positive relationship between product quality and service quality together simultaneously with customer satisfaction with a correlation coefficient Ry.1.2 of 0.740, coefficient of determination of 0.5476  and the regression equation is ?= 22.612 + 0.428X1 +  0,236X2.  Based on these results, it can be concluded that product quality and service quality provide highly significant contribution to customer satisfaction. Keywords: Product Quality, Service Quality and Customer  Satisfaction
ANALISIS DETERMINAN PENGAMBILAN KEPUTUSAN DALAM MEMILIH PROGRAM STUDI DENGAN CITRA MEREK SEBAGAI VARIABEL INTERVENING Idham Maulana Oktora; Hari Muharam; Herdiyana Herdiyana
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 9, No 2 (2023): Vol 9, No. 2 (2023)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34203/jimfe.v9i2.8467

Abstract

ABSTRAKPenelitian dilakukan untuk menguji pengaruh pemasaran digital dan persepsi harga terhadap keputusan pembelian melalui citra merek. Populasi yang digunakan dalam penelitian ini adalah mahasiswa aktif Program Studi Manajemen Pascasarjana Universitas IPWIJA. Teknik penarikan sampel menggunakan cluster sampling dengan jumlah sampel penelitian sebanyak 112 responden. Analisis data menggunakan Structural Equation Modeling (SEM). Hasil penelitian ini menunjukkan bahwa pemasaran digital dan persepsi harga berpengaruh terhadap citra merek, pemasaran digital tidak berpengaruh terhadap keputusan pembelian, persepsi harga dan citra merek berpengaruh terhadap keputusan pembelian, pemasaran digital dan citra merek bersama-sama berpengaruh terhadap keputusan pembelian, pemasaran digital, persepsi harga dan citra merek secara bersama-sama berpengaruh terhadap keputusan pembelian, pemasaran digital berpengaruh terhadap keputusan pembelian melalui citra merek, persepsi harga berpengaruh terhadap keputusan pembelian melalui citra merek. Dengan demikian, Universitas IPWIJA untuk selalu dapat menjaga citra merek perguruan tinggi, mengingat indikator identitas merek memiliki nilai tertinggi dibandingkan indikator yang lain.ABSTRACTResearch was conducted to examine the influence of digital marketing and price perceptions on purchasing decisions through brand image. The population used in this research were active students of the IPWIJA University Postgraduate Management Study Program. The sampling technique used cluster sampling with a total research sample of 112 respondents. Data analysis uses Structural Equation Modeling (SEM). The results of this research show that digital marketing and price perception influence brand image, digital marketing has no influence on purchasing decisions, price perception and brand image influence purchasing decisions, digital marketing and brand image together influence purchasing decisions, digital marketing, perception price and brand image together influence purchasing decisions, digital marketing influences purchasing decisions through brand image, price perception influences purchasing decisions through brand image. Thus, IPWIJA University can always maintain the university's brand image, considering that the brand identity indicator has the highest value compared to other indicators.
KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP LOYALITAS PELANGGAN KPR BANK TABUNGAN NEGARA Winda Septiana; Hari Muharam; Agus Setyo Pranowo
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 8, No 2 (2022): Vol 8, No. 2 (2022)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34203/jimfe.v8i2.5781

Abstract

ABSTRAKPenelitian ini bertujuan menjelaskan apakah terdapat pengaruh kualitas pelayanan terhadap loyalitas pelanggan dan pengaruh citra perusahaan terhadap loyalitas pelanggan KPR pada Bank Tabungan Negara. Penelitian ini merupakan gabungan antara penelitian eskplanatif, deskriptif dan kuantitatif. Penelitian ini menggunakan metode analisis data dengan menggunakan metode Structural Equation Modelling (SEM) menggunakan Varian Based Structural Equation Modeling menggunakan software Partial Least Square (PLS) dengan desain penelitian hierarchical component menggunakan reflective-reflective measurement model. Populasi dalam penelitian ini adalah seluruh nasabah atau debitur KPR dari PT. Bank Tabungan Negara, Tbk. (Bank BTN) Cabang Bogor sebanyak 70.492 dan jumlah sampelnya sebesar 398. Hasil penelitian menunjukkan kualitas pelayanan dan citra perusahaan berpengaruh secara parsial dan simultan terhadap loyalitas pelanggan. Implikasi penelitian ini yaitu karena faktor kualitas pelayanan sebagai variabel yang memiliki pengaruh paling besar di antara variabel variabel lainnya, sehingga untuk meningkatkan kualitas pelayanan dapat berfokus pada pelayanan pelanggan KPR dengan prima.ABSTRACTThis study aims to explain whether there is an effect of service quality on customer loyalty and the influence of corporate image on KPR customer loyalty at the State Savings Bank. This research is a combination of explanatory, descriptive and quantitative research. This study uses data analysis methods using the Structural Equation Modeling (SEM) method using Varian Based Structural Equation Modeling using Partial Least Square (PLS) software with a hierarchical component research design using a reflective-reflective measurement model. The population in this study were all KPR customers or debtors from PT. State Savings Bank, Tbk. (Bank BTN) Bogor Branch as many as 70,492 and the total sample is 398. The results show that service quality and corporate image have a partial and simultaneous effect on customer loyalty. The implication of this research is because of the service quality factor as the variable that has the greatest influence among other variables, so that to improve service quality it can focus on excellent KPR customer service.
Co-Authors Abdullah, Syukur Aditya Yudha Primantoro, Aditya Yudha Aditya, Dedy Yusuf Adrian, Ferdisar AGUS RIYANTO Agus S. Pranowo Agus Setyo Pranowo Ahirudin, Ahirudin Ahmad Zulfikar Alfatiyah, Rini Amelia, Rizka Wahyuni Anaiza Azlia Andri Dwi Priyanto Anggraini, Anggun Anik Ariyanti Annisaa Soeyono Ari Irawan Arie Wibowo Irawan Arief T. Hardiyanto Arif Siaha Widodo Arif Wijayanto, Arif Arwan Gunawan Bahtiar Al Fikri Bernedictus, Bayu Budi Susanto Budin , Dg Safrina Ag Bungaran Saing, Bungaran Chaniago, Harmon Cicih Minarsih Deni Hudaya Desi Sulastri Desy Lestari Dewi Taurusyanti Deyna Dwitama Setiadi Didik Notosudjono Dina Octaviana Efson Sairi Eka Suhardi Ekasari, Silvia Elizabet Dwi Arianti Elly Siti Nurliyah Enda Juanda Endi Suyatno Endi Suyatno Endi Suyatno Endraria, Endraria Enok Tuti Alawiah Erlan, Erlan Herdiatna Evi Fitriyanti Febrina Isra Hertiane Febriyanti, Chatarina Fery Siswadi Firdha Juliantari Fitria Iswari Fitriyani, Syabrina Gandung, Muhammad Geraldy Samuel Ivan Geraldy Samuel Ivan Giovanni Inez Erika Margaretha Giovanni Inez Erika Margaretha Gita Kencanawaty, Gita Hady, Hamdy Hafidz Hanafiah Hamdy Hady Hammad Hammad Hammad Hammad Hammad Hammad hammad, hammad Hamzah Bustomi Hanan, Sufrin Handayani, Estiningsih Tri Hari Gursida Harun, Amran Bin Hasanah, Yanah Uswatul Hasrul Hasrul Hasrul Hasrul, Hasrul Hasryningsih, Andi Hendro Sasongko Heni D Wahyuni herdiyana, Herdiyana Herlin Widasiwi Setianingrum Horas V Purba, Jan Icin Quraysin Idham Maulana Oktora Imawanty, Imawanty Imbron, Imbron Ing Soewarto Hardhienata Irma Fitriyanti Ismuhadjar Ismuhadjar Ismuhadjar Ismuhadjar Isnurrini Hidayat Susilowati Isnurrini hidayat, Isnurrini Jhoni Iskandar Karina Apriyani Khaerul Fahmi Kurniawan, Prasetyo Laihad, Griet Helena Lajuni , Nelson Lia Marthalia Limakrisna2, Nandan Limankrisna, Nandan Lisa Fitri Lucky Sandra Rahayu M. Entang M. Syafrudin Yusuf Maman Suryaman Mamun, Muhammad Mariska, Fenti Marthalia, Lia Martinus Tukiran Martinus Tukiran May Mulyaningsih Moeins, Anoesyirwan Moenis, Anoesyirwan Mohidin, Rosle MONICA DEWI Muhamad Apep Mustofa Muhammad Sulaeman Mulyadi . Muryati Muryati Nandan Limakrisna Nandan Limankrisna Nandang Hidayat Nazib, Fiqra Ngadino Surip Diposumarto, Ngadino Surip Nugraha, Ujang Parah Nurwijayanti Ogunkoya, Olufemi Adewale Purnama, Denta Purnama, Indah Quraysin, Icin Quraysin, Icin Radina Qisma Jabar Sasmita Raga Paksi, Galuh Rahayu Lestari Rahmah Nuryani RAIS HIDAYAT, RAIS Ramadhan, Muhammad Asrul Ramlan Ramlan Ramon Hurdawaty Ramon Hurdawaty Ratu Erlina G, Ratu Erlina Gentari, Ratu Erlina Reni Sulistiyowati Reza Suriansha Rezal, Yonggi Noval Ria Estiana Rinsan Hutabarat Rita Retnowati Roosganda Elizabeth Roosganda Elizabeth Rosa Lesmana Rosna Wati Rosna Wati Rukmana, Dwita Rumawak, Yerry Gerson Ryan Permana Salmah Salmah Salmah Saragih, Dea Agustia Satria, Yudi Wahyu Septiani, Fauziah Simanjuntak, Vera Clara sintesa, nika Siti Hamidah Siti yulaikhah Soewarto Hardhienata Sofi’i, Imam Solihin, Dede Sufrin Hannan Suhendra Sukoco, Hadi Sulistiyo, Ajik Sumardi . Sunaryo, Widodo Surip Diposumartob, Ngadino Susilo Susilo Susilo Sutarto, Bambang Sutji Harijanto Suyatno, Endi Syabrina Fitriyani Syepi Hidayat Syukur Abdullah Titiek Tjahja Andari Tresno Gunadi V. Purba, Jan Horas Vera Clara Simanjuntak Wahyu Wiguna Wastuti, Wahyu Wati, Juni Lamria Wawan Kurniawan Widasiwi, Herlin Widi Winarso, Widi Widia Astuti Widodo Sunaryo Widodo Sunaryo Wihartika, Doni Winda Septiana Wira Pekik Amiruddin Wiwik Widiyanti, Wiwik Yandi Asmana Yayan Hadiyat Yerry Gerson Rumawak Yohanes Indroyono Yoyo Indah Gunawan Yuary Farradia Yuary Farradia Yulianingsih Yulianingsih Yulianingsih yusnita, nancy