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All Journal Katalogis JURNAL PROMOSI KESEHATAN INDONESIA JURNAL HUTAN LESTARI Jurnal Diskursus Islam Jurnal Pekommas Wardah Jurnal Al-Qardh KRITIS : Jurnal Ilmu Sosial dan Ilmu Politik Universitas Hasanuddin KAREBA : Jurnal Ilmu Komunikasi Jurnal Maneksi (Management Ekonomi Dan Akuntansi) J-IKA : Jurnal Ilmu Komunikasi Fakultas Ilmu Komunikasi Universitas BSI Bandung Komunikasi : Jurnal Komunikasi CIRCUIT: Jurnal Ilmiah Pendidikan Teknik Elektro Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Metamorfosa Jurnal Ilmiah Telaah Jurnal Analis Kesehatan NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JURNAL PENDIDIKAN TAMBUSAI Journal of Communication Sciences (JCoS) Jurnal Ilmiah Mandala Education (JIME) IJoASER (International Journal on Advanced Science, Education, and Religion) Jurnal Kesehatan Jurnal Ilmu Dakwah Literasi : Jurnal Ilmu Pendidikan Journal of Local Government Issues BALANCE Jurnal Akuntansi dan Bisnis International Journal of Financial, Accounting, and Management Jurnal Eduscience (JES) POINT Community Engagement and Emergence Journal (CEEJ) SABILARRASYAD Dharma Raflesia : Jurnal Ilmiah Pengembangan dan Penerapan IPTEKS Journal of Humanity and Social Justice Jurnal Darma Agung LEGAL BRIEF Journal of Innovation in Educational and Cultural Research Indonesia Berdaya Jurnal Adat dan Budaya Indonesia Jurnal Independent JAKED Jurnal Hurriah: Jurnal Evaluasi Pendidikan dan Penelitian Journal of English Language and Education Jurnal Perak Malahayati : Pengabdian Kepada Masyarakat JURNAL MITRA PRIMA Education and Social Sciences Review Journal Peqguruang: Conference Series Jurnal Penelitian Inovatif Action Research Literate (ARL) Jurnal Al-Qiyam Jurnal Tana Mana Dental Therapist Journal Journal of Agritechnology and Food Processing Pedagogy : Jurnal Pendidikan Matematika Jurnal Ilmu Komunikasi Journal Evidence Of Law Jurnal Cakrawala Ilmiah PEDAGOGI: Jurnal Ilmiah Pendidikan Jurnal Pengabdian Masyarakat Inovasi Jurnal Ilmu Administrasi Negara JOMPA ABDI: Jurnal Pengabdian Masyarakat Edukasia: Jurnal Pendidikan dan Pembelajaran Wahana MANDALIKA VETERINARY JOURNAL Riset Informasi Kesehatan TONGKONAN: Jurnal Pengabdian Masyarakat Kapuas Sosial Khatulistiwa: Jurnal Pendidikan IPS Abdinesia: Jurnal Pengabdian Kepada Masyarakat Jurnal Media Informasi Teknologi JUKEMAS : Jurnal Pengabdian Kepada Masyarakat Lumbung Aksara: Jurnal Pendidikan Bahasa dan Sastra Indonesia Jurnal Riset dan Pengabdian Interdisipliner
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Journal : Jurnal Al-Qardh

PENGARUH DIMENSI KUALITAS PELAYANAN JASA TERHADAP KEPUASAN DAN MINAT DATANG KEMBALI KONSUMEN PADA DEALER WIRA MEGAH TOYOTA PROFITAMAS PALANGKA RAYA Misra, Isra; Arianto, Arianto
AL-QARDH Vol 3 No 1 (2018): AL-QARDH
Publisher : Fakultas Ekonomi dan Bisnis Islam Institut Agama Islam Negeri Palangka Raya

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Abstract

This research aims to see the Influence of Service Quality Dimension on Satisfaction and Consumers' Cause Back Against The Wira Megah Car Workshop Toyota Profitamas Palangka Raya Branch.This research is a quantitative research using descriptive quantitative approach. Analysis tool in this research is Smart PLS (Path Analysis) application. The research variables consist of Quality of Service (X), Consumer Satisfaction (Y1) and Come Back (Y2) as mediation variable. Samples use Accidental Sampling method as many as 100 samples from all customers of Toyota Workshop Palangka Raya.Result of research of service quality constructively can influence customer's satisfaction which have implication on intention come back in accordance with outer loading analysis result 0,867 (86,7%). Similarly, customer satisfaction variables have been able to explain and mediate quality of service variables with outer loading of 0.925 (92.5%). While for the intention variable comes back own value of outer loading equal to 0,922 (92,2%) The information indicate that statistically test service of new service to workshop is the highest indicator in describing variable of intention come back again.
Co-Authors A.A. Ketut Agung Cahyawan W Abbas, Muhammad Adnan Anugrah, Iqbal Afifah, Novita Nur Agung Dewantara Agustiana, Agustiana Agustiani, Nurling Akbar, A.Ali Akbar, Muh Akbar, Muh. Akhmad Qashlim, Akhmad Al Farizi, Zulham Alfia, Barkatun Nisa Alghi, Anugerah Febryan Alimuddin Unde, Alimuddin Alimuddin Unde, Andi Amal, Andi Ulfaizah Amanda, Audrey Amanda, Yoga Aminah Aminah Aminuyati Amir, Achyar Islami Amir, Muhammad Amiruddin Amiruddin Andi Alimuddin Unde, Andi Alimuddin Andi Tendean Andoyo Sastromiharjo Andriyani, Desi Anhar Salim, Muhammad Annisa Annisa Anugrah, Riswan Ahmad Anwar, Wulandari Aprilia, Amanda Rechita Putri Arif, Arif Prasetya Artiyany, Megawati Assidiq, Muhammad Ayu Safitri Bantun, Suharsono Basri Basri Boni Saputra Bujaya, Muhammad Cahyadi Saputra Akasse crysantini paays, Vitalona Dadi Riskiono, Sampurna Danindra, Fuad Deliani, Susy Deliany, Susi Dewi Kartikasari Dian Indriani Dyah, Ratnasari Dyah. P, RR. Ratnasari Elina P, Lies Elmania, Putri Fachry Abda El Rahman Fadhilah, Aura FAHARUDIN, FAHARUDIN Fahmi, M. Khairul Faizul Candra, Iqbal Fajrun, Fajrun Fatimah Zahara, Siti Fatriana, Disya Giatman, M Gumilang, Rinaldy Gustianty, Fahra Elvy Haerani, Khuldatul Hafied Cangara, Hafied Hamdani Hamdani Hamid, Fanul Harahap, Andi Syahputra Harahap, Hotni Sari Haris Firmansyah Harmawan, Rizal Harnida Wahyuni Adda Hartati, Ani Hartini, Devi Hasidu, La Ode Abdul Fajar Hasria Hasria, Hasria Hayati, Rini Helmi, Hidayatul Hera Yanti Hermana, BP. Putra Hery Widijanto Hidayah, Tiara Hudaibah, Fadlia Dwi Iis Afrianty Ikram, Ikramullah Mahdi Indra, Agustian Indriani Indriani Irmawati Irmawati Isah Cahyani Jeanny Maria Fatimah Kamaruddin, Anggi Ashari Karnay, Sudirman Kaseng, Saharuddin Khitam, Muhammad Chusnul Khumairoh, Nur Izzatul Koria, Koria Kurnia, Ika Kurniasih, Ninik Kusmana, Endang Kustina, Rika Kusyani, Diah La Aba Linasari, Linasari Lubis, M. Ilyas Lubis, M. Syukri Azwar M. Agus Salim Al Fathoni Mahyus, Mahyus Mangurai, Silvia Uthari Nuzaverra Mayang Maratun Janah, Maratun Mardizal, Jonni Marzuki, Nur Rofifah Maswar, Muhammad Azwar Mau, Muliadi Meilendra, Karsal melani putri Misdawati, Misdawati Misra, Isra monica, shinta Muh Akbar Muhamad Tarmizi Muhammad , La Ode Muhammad Akbar MUHAMMAD MANSUR Muhammad Syahdarul Awal Muhazab, Ahmad Muhlizar Muhlizar Muliadi Muliatik, Sri Mulyah, Santi Mursalim Mursalim Nanda, Gustina Tri Nasution, Maulana Oscard Nasution, Pipit Utari Nina Nina Ninik Kurniasih Nissa, Barkatun Novyanti, Fitri Nur Fadila Qomari, Fatia Nur Faika, Nur Faika Nurhalifah, Nurhalifah Nurhaliza, Nurhaliza Prasetiowati, Lies Elina Pratama, Dianita Gadis Priyadi Nugraha P Purnomowati, Ratnasari Dyah Purnomowati, RR Ratnasari Dyah Putri Lubis, Lailan Syafira Putri, Rika Ilma Qippiah , Mariatul Rangkuti, Sukma Adelina Razak, A Reine Suci Wulandari Rezky Febrianti Riri Trinanda Rismawati Rismawati Rosmadewi, Rosmadewi RR. Ella Evrita Hestiandari Ryandi, Oscar S, Aziza Saeni, Rahman Safar, Muhammad Saidi, Nurhajijah Salam, Adnan Yahya Saleh, Ramlah Sarma Siahaan Sawitri, Sari Sembiring, Selfi Yolanda Sety, La Ode Muhamad Shodiq, Ja'far Shofy K.P, Ramadhaniah Sipaami, Sipaami Siti Rohmah Sitti Murniati Muhtar, Sitti Murniati Siwi, Theresia Solly Aryza Sonni, Alem Febri Soraya Soraya Soraya, Ayu Sri Buwono . Stella Talitha Suganda, Nurdiyanti Suharsono Bantun Supriadi Supriadi Syahirani, Siti Syam, Azizah Lutfiah Syihabuddi, Syihabuddi Syihabuddin Syihabuddin Syukri, Makmur Ta'ali tahir, aswar Tarmizi, Tashadi Tati Baina Gultom Theresia Siwi Kartikawati Toti, Fastion Trisnawati Trisnawati Trisnawati Trisnawati Tuti Bahfiarti Wahida, Nur Wahyudi Wahyudi Warman, Syafil Wijayanti, Nanda Ayu Wina Wulandari Yuliana, Elsa Sari Yulianeta Yulianti, Eva Tri Yuliarma, Yuliarma Yusawinur Barella Yusuf, Andryan Zahroh Shaluhiyah Zainuddin Basri Zawitri, Sari Ziyanti, Nada Warla Zulham AlFarizi