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The Influence of Information Systems and Employee Competence on Service Effectiveness with Employee Performance as a Mediating Variable Prajudy, Sugeng; Qomariyah, Nurul; Martini, Ni Nyoman Putu
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 7, No 3 (2024): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v7i3.7958

Abstract

Law Number 25 of 2009 Concerning Public Services Article 1 Paragraph (1) states that public services are activities or series in order to fulfill service needs in accordance with laws and regulations for every citizen and resident for goods, services, and/or administrative services provided by public service providers. Service standards are benchmarks used as guidelines for service delivery and references for assessing service quality as obligations and promises of providers to the community in order to provide quality, fast, easy, affordable, and orderly services. The purpose of this study was to determine directly and indirectly the influence of information systems and competencies on effectiveness with employee performance as a mediating variable at the UPTD Motor Vehicle Testing Service of the Jember Regency Transportation Service. The number of samples in this study was 199 respondents. The analysis technique used was the Structural Equation Model (SEM) using the WarpPLS 7.0 application. The results of the data analysis showed (1) the information system variable had a positive but not significant effect on employee performance and competency directly had a significant positive effect on employee performance. (2) Information system variables have no significant effect on service effectiveness, but performance competence, employee performance directly has a significant positive effect on service effectiveness. (3) Information system variables and competence indirectly have a positive but insignificant effect on service effectiveness through employee performance.
Co-Authors AA Sudharmawan, AA Abrori, Muroqidil Ace Somantri Achmad Reza Mu’afa Adang Suhendra Afmi Fuad Agiska, Sabrina Dela Ahmad Zaki Mubarak, Ahmad Zaki Aini, Laily Nur Ainur Rofiq Sofa Al Fuad, Muhammad Rizqi Al Hadi, Kasnawi Al-laitsi, Mu'awiyatu Alaa, Siti Alfan Maulana Unis Aliyah, Hikmatul Amelia Sari Aminudin Afandhi Anam, M. Khairul Andayani, Astutik Andiarti, Rika Andriyani, Ririn Anggita, Sasha Marwah Apriyansah, Noval Dias Ardianty, Rieke Rofikoh Ari Kristina, Susi Ariani, Tami Oktavia ARIFA, LULUK LUSIANA Ariska Wulandari, Yeni Aseptin Murdini, Lia Ashbara, Kevin Arielga Biyan Auliya, Qurrotu A’yuni Awalloedin, Niki Aziz, Su'udin Azizah, Kamilatin Bagus Syahril Argowilda Benardy, Dhika Chelvian Satya Cahya Putri, Ardana De Leon, Jardene Marie Gensaya Destiana Rachmawati Dewi Fuadatul Latifah Dinda Putri Alfarorino Distinarista, Hernandia Djoko Priyatno, Djoko Dona Eka Putri Dyaksa, Rizky Sota Eka Putri Amelia Surya Eko Naning Sofyanita Eko Purwanto Elly Puspitarini Ermis Suryana Evi Winingsih, Evi Fadhiah, Masyitha Sari Fahmi, Ach. Syafiq Fathimah Khansha Aswitama Fathiyaturrahmah Fathorrozy, Fathorrozy Fatiah, Keisyah Baitul Fatimah, Rahmatul Fausi, Suhud Al Fauzi Fauzi Firda Nur Zanah Fitri, Mellyana Frida I. Darusman Gata, Windu Gustinanda, Rizky Halidah, Noor Halimatus Sakdiyah Halmahera, Amelia Dhamara Sofyati Hariani, Lilik Sri Harissman Hasani, Mohammad Rohib HENDRATNO Heni Listiana Henny Regina Salve Hery Widijanto Hidayatingsih, Nur HILMAN, LUTHVAN Humaidah, Humaidah Hunain, Ishaq Hutomo, Muhammad Agita I Wayan Ari Makmur Ilmi Usrotin Choiriyah Imam Asrowardi Indah Mulyani INDARTI, TITIK Inge Andriani Inge Andriani Intaglia Harsanti Intan Kartika Sari Islami, Riska Dwi Iwan Triyuwono Kahar, Fitriani Karimah, Karimah Karoma, Karoma Kasinyo Harto Kenes Pranandari Khirdany, Elvin Nury Khoiriyah Isni Khoiru Nisa, Afifah Khoirunnisa Virgiana Khan Khoolidah, Nur Muhjah Larasmoyo Nugroho Lestari, Sri Isfantin Puji Lugiana, Namira Aisyah LUTHFATUN NISA M., Lina M.M. Nilam Widyarini Maghfiroh, Muliatul Mahyudin, Amnan Alfasya Ibnu Manshur, Ahmad Margaretta Sisterindah Martini, Ni Nyoman Putu Marzuki Marzuki Matrissya Hermita Maya, Maya Melinda, Lily Mochammad Akbar Marwan Mohammad Dhiya’ul Muhibbin Mubarok, Muhammad Umam Muharifin, Eko Munir Munir, Munir Mustaqimah, Diana mutiara mutiara Nabilla, Jihan Nadifah, Fatkhatin Nadiyah Nadiyah Nadya Rizkiyanti Rahmanillah Naguib Ahmed Osman, Ahmed Mohamed Yehia Nikmah, Luluk Ainun Nisa, Khairan Nohantiya, Peni Norjannah, Norjannah Nugroho, Irfan Arif Nur Hasmalawati, Nur Nur Hidayah Nurfatona, Winda Yulia Nurwijayanti Nuzulan, Moh. Aji Zulfan Nyoman Putu Martini, Ni Oktaf Rina Oktomi Wijaya Perdana Putri, Rachma Greta Permana, Lalu Teguh Prajudy, Sugeng Pratama, Indra Gunawan Pratanti, Anisa Dwi Prayoga, Bagus Dwi Pulungan, Dewi Ayu Pratiwi Putra, Septafiansyah Dwi Putramulyo, Satriogi Putri Amalia Sari Putri I’malia Putri, Risma Nur Ariyana Quroyzhin Kartika Rini Rahmaddina, Selma Aulia Rahman, Fadali Rahmawati, Priska Ardya Ramadhan, Akhmad Viqri Reginald, Muhammad Alvin Retno Dyah Puspitarini Reza, Anggit Ridwansyah, Eksa Rifaii, Ahmad Rinarto Subroto Rini Akmeliawati Rini Indryawati Ririh Jatmi Wikandari Riris Diana Rachmayanti Rizandi, Dien Nabila Rizky Maulana, Nafta Romadhon, Muhammad Qomari Rosidah, Umi Rush Aviciena, Iqbal Sahal, Ahmad Nur Samoh, Tasneem Santri, Ichtiarini Nurullita Saputri, Cut Rahmi Sastra Kusuma Wijaya Sa’adah, Nurus Septian Emma Dwi Jatmika, Septian Emma Dwi Setyaningrum, Eva Shifa, Siti Ma'rifatus Shoffi, Robius Silvianasari, Firly Nur Sisterindah, Margaretta Siti Azizah Siti Cahyati Siti Masrohatin Siti Rahmawati Sri Wahyuni St. Rodliyah, St. Rodliyah Subawe, Imam Subyantoro, Eko Sudirman Sudirman Sugiono Sugiono Suhada', Haris Suhatril, Ruddy J. Suhayat Minardi Sukandarman, Sukandarman Sulistyawati Sulistyawati Supriati, Anita Supriyatna, Agiska Ria Surayanah Susana Prapunoto Sutanto, Rohadi Eko suudin aziz Syaifullah Syaifullah Syarifah, Naidatus Taipabu, Rahmadani Tauriana, S Teguh Ardianto, Teguh Triatmono, Agus Ula, Zava Nuruzzuhrotil Ulfa, MH Muflihatul Uly, Rizkiyah Dewi Ulya, Dwi Ulya, Nabila Intifa Vina Kumala Wahyu Rahardjo Wahyu Rahardjo Wahyu Rahardjo Wahyu Rahardjo Wahyu Rahardjo Wardani, Aulia Fatma Wardatul Jannah, Wardatul Widea Rossi Desvita Widiyanto, S.Y. Didik Widuri, Trisnia Widyawati, Dewi Kania Wirawan, Rahadi Woro Supadmi Wulandari, Indri Eka Wulandary, Dian Anisa Yuli Ifana Sari, Yuli Ifana Yunina, Qurratu A Zahra, Shafiyya Zahroh, Intan Zahruna, Ulfi Zani, Novanna Rahma Zukhruf Saputri, Ginanjar Zulul Lailatul Masruroh Zuriati