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All Journal International Journal of Artificial Intelligence Research Journal of Economic, Bussines and Accounting (COSTING) Journal on Education Jesya (Jurnal Ekonomi dan Ekonomi Syariah) MANAZHIM Dinasti International Journal of Management Science Jurnal Pendidikan dan Kewirausahaan Dinasti International Journal of Digital Business Management Enrichment : Journal of Management Literatus Jurnal Scientia Journal of Industrial Engineering & Management Research (JIEMAR) International Journal of Social and Management Studies (IJOSMAS) Jurnal Kewarganegaraan Warta Pendidikan : Jurnal Pendidikan dan Budaya Dynamic Management Journal International Journal of Educational Review, Law And Social Sciences (IJERLAS) Jurnal Ekonomi International Journal of Education, Social Studies, And Management (IJESSM) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Pengabdian Mandiri Jurnal Ilmu Multidisplin Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal bintang manajemen International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) Jurnal Ekonomi Bisnis Manajemen dan Akuntansi (Jebisma) Journal of Innovative and Creativity Jurnal Pengabdian Masyarakat Ulil Albab Ekopedia: Jurnal Ilmiah Ekonomi JCRIM (Journal of Current Research In Multidisciplinary)
Joko Ariawan
Universitas Bina Sarana Informatika
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Mediation Of Consumer Satisfaction On Product Quality And Quality Of Service To Customer Loyalty Hanamasa Restaurant In Jakarta Rusiyati, Sri; Suleman, Dede; Zuniarti, Ida; Nurhayaty, Ety; Puspasari, Aprilia; Mustomi, Dede; Ariawan, Joko; Hakim, Lukman
International Journal of Social and Management Studies Vol. 3 No. 6 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v3i6.255

Abstract

This study aims to analyze the mediating effect of customer satisfaction on product quality and service quality variables on customer loyalty at Hanamasa restaurant in Jakarta. Sampling used purposive sampling method, the collected data was processed using SmartPLS 3.0 software. The results showed that customer satisfaction was not significant as a mediating variable on the effect of product quality on loyalty, while on the effect of service quality on loyalty, customer satisfaction became a significant mediating variable. The findings of this study also show that service quality has a significant impact on customer satisfaction, and customer satisfaction has a significant impact on loyalty
Analisis Pengaruh Komitmen Organisasi, Digital Engagement dan Employer Branding Terhadap Organizational Citizenship Behavior Pada Industri Kreatif Fildzah Shabrina; Rasty Yulia; Fahrina Mustafa; Jefri Putri Nugraha; Joko Ariawan; Kiki Setyawati
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2062

Abstract

Kajian ini memiliki tujuan guna mengkaji bagaimana komitmen organisasi, keterlibatan digital (digital engagement), serta employer branding memengaruhi perilaku Organizational Citizenship Behavior (OCB) pada karyawan di industri kreatif. Dengan menerapkan pendekatan kuantitatif, data dikumpulkan dengan survei yang diberikan kepada 200 responden yang ditentukan menerapkan teknik purposive sampling. Analisis dilaksanakan dengan regresi linear berganda, disertai pengujian validitas, reliabilitas, serta asumsi klasik untuk memastikan kelayakan model. Perolehan studi ini mengindikasikan bahwasanya baik secara simultan maupun parsial, ketiga variable independent tersebut memiliki pengaruh positif dan signifikan pada OCB. Komitmen organisasi terbukti mendorong munculnya loyalitas dan keterikatan emosional yang memotivasi karyawan untuk berkontribusi secara sukarela. Sementara itu, keterlibatan digital memperkuat partisipasi, mendorong kolaborasi, dan menciptakan rasa keterhubungan antar karyawan. Di sisi lain, employer branding yang kuat menumbuhkan rasa bangga dan identitas positif terhadap perusahaan, yang mendorong karyawan untuk memberikan kontribusi melebihi peran formal mereka. Temuan ini menegaskan pentingnya bagi organisasi di sektor industri kreatif untuk secara aktif memperkuat ketiga aspek tersebut. Dengan begitu, mereka dapat menciptakan lingkungan kerja yang mendukung tumbuhnya perilaku OCB, sekaligus meningkatkan produktivitas dan membentuk budaya kerja yang sehat dan berkelanjutan.
PELATIHAN MANAJEMEN KEUANGAN DAN KEWIRAUSAHAAN KREATIF UNTUK MENINGKATKAN KEMANDIRIAN EKONOMI KELOMPOK PKK RW 014 KELURAHAN CIBUBUR Ramadhayanti, Ana; Ariawan, Joko; Astuti, Dewi
BESIRU : Jurnal Pengabdian Masyarakat Vol. 3 No. 1 (2026): BESIRU : Jurnal Pengabdian Masyarakat, Januari 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/besiru.v3i1.2326

Abstract

Permasalahan yang dihadapi Kelompok PKK RW.014 Kelurahan Cibubur dalam meningkatkan kemandirian ekonomi adalah masih terbatasnya pemahaman mengenai manajemen keuangan rumah tangga serta kurangnya keterampilan kewirausahaan kreatif. Pengelolaan keuangan yang belum tertata dan minimnya pemanfaatan potensi usaha menyebabkan peluang peningkatan pendapatan belum optimal. Solusi yang ditawarkan melalui kegiatan pengabdian kepada masyarakat ini adalah pelatihan manajemen keuangan dan kewirausahaan kreatif. Pelatihan meliputi pencatatan keuangan sederhana, perencanaan anggaran, serta pengembangan ide usaha kreatif berbasis potensi lokal. Hasil kegiatan menunjukkan adanya peningkatan kesadaran dan pemahaman anggota PKK RW.014 akan pentingnya pengelolaan keuangan yang sistematis serta peran kewirausahaan kreatif dalam mendukung kemandirian ekonomi keluarga. Peserta juga menunjukkan motivasi untuk mengembangkan usaha secara mandiri maupun berkelompok. Kegiatan ini dilaksanakan pada Kelompok PKK RW.014 Kelurahan Cibubur, Kecamatan Ciracas, Jakarta Timur. Target luaran kegiatan adalah publikasi press release pada media BSI News Online
The Improvement Strategy of Organizational Commitment through Strengthening Program of Organizational Climate, Self-Efficacy, and Job Satisfaction (An Empirical Study of Permanent Employees in the Multifinance Industry in Jakarta) Ariawan, Joko; Notosudjonor, Didik; Sunaryo, Widodo
Jurnal Ilmu Multidisiplin Vol. 4 No. 6 (2026): Jurnal Ilmu Multidisplin (Februari - Maret 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i6.1739

Abstract

Commitment to the organization is a strategic factor crucial for sustaining performance and employee retention, especially in the multifinance industry with its high work dynamics and operational demands. This study aims to analyze and develop strategies to enhance Organizational Commitment by strengthening program of Organizational Climate, Self-Efficacy, and Job Satisfaction among permanent staf-level employees. The population consists of 1,294 permanent employees in multifinance companies in Jakarta, with a sample of 248 selected through proportional random sampling. Employing a mixed-methods approach, the study combines quantitative analysis (indicator correlation and path analysis) with qualitative analysis (Delphi technique) to gather Human Resources expert input for formulating improvement strategies. Results reveal that Organizational Climate, Self-Efficacy, and Job Satisfaction have a direct, positive, and significant influence on Organizational Commitment. Additionally, Organizational Climate and Self-Efficacy indirectly influence Organizational Commitment through Job Satisfaction as a mediator. Findings emphasize strong superior support, increased employee confidence in self-competence, and promotion opportunities in job satisfaction aspects as key factors in strengthening commitment. This study provides strategic recommendations for Human Resources policy makers to design effective interventions in the multifinance industry.
Co-Authors Abdurohim Abdurohim, Abdurohim Aditya Wardhana Agni Isador Harsapranata Ahmad Junaidi Ainil Mardiah Al Gazali Al Ghazali Alam, A. Aminullah Ana Ramadhayanti Andina Dwijayanti Andri Rizko Yulianto Andriya Risdwiyanto Annisa Purwandari Aprillia Arief Nuryana Aris Hidayat Aris Hidayat Aris Hidayat ARIS KURNIAWAN Aris Kurniawan Aris Kurniawan Ariyanto Ariyanto Budi Akhmad Tarigan Budi Harto Citra Arta, Deddy Novie Dede Mustomi Dede Suleman desi kristanti, desi Devy Sofyanty Dewi Astuti Dewi Astuti Dewi Astuti Dinar Riftiasari Dirgahayu Erri Dwi Aprilyani Dwi Setyaningrum, Etik Elizabeth Yohanes Endang Fatmawati Enos Lolang Ericka Yolandasari Eulin Karlina Faizah, Ana Fildzah Shabrina Frans Sudirjo Frans Sudirjo Fransiska Alvianti Bali Gani Wiharso Ghalib Suprianto Ghalib Suprianto Helmy Ivan Taruna Hendy Tannady Herudini Subariyanti I Ketut Suada Ibrahim Sevin Kurnia Ida Zuniarti Ida Zuniarti, Ida Ilham Arief Irvan Dwi Cahyo Irzan Soepriyadi Iwan Henri Kusnadi Jefri Putri Nugraha Johan Hendri Prasetyo Johan Hendri Prasetyo Juliawati, Poniah Julistyono Widodo Karlina, Eulin Kelvin Pangestu Kiki Setyawati Kusnadi, Iwan Henri Kusumaningrum, Aliffah Kusumowardani La Mema Parandy Lotte, Luckhy Natalia Anastasye Lukman Hakim Magdalena Magdalena Magdalena Magdalena Mega Rossalia Nopier Aristia Misbahul Munir Moh. Samsul Arifin Muh. Rezky Naim Mustafa, Fahrina Najihatul Faridy Notosudjonor, Didik Nuraeni Nurdiani, Tanti Widia Nurhayaty, Ety Nuryana, Arief Nyoman Suardhita nyoman suardhita, nyoman Ohara, Muammar Revnu Prasetyo, Johan Hendri Puji Yuniarti Puspasari, Aprilia Putri Ekaresty Haes Raden Ati Haryati Rasty Yulia Roy Irawan Roydawaty Safrida Sari, Ade Risna Shafa Kirana Sinta Rukiastiandari Siti Toipah Sofyan Marwansyah Sri Rusiyati Sudadi Sugiarti Sugiarti Sugiarti Sugiarti Sunaryo, Widodo Suryaningsih, Lilik Syukron Sazly Taat Kuspriyono, Taat Tanti Widia Nurdiani Tanti Widia Nurdiani Tengku Riza Zarzani N Tirwan Uli Wildan Nuryanto Wahid Akbar Basudani Wahid Wahid, Wahid Warsono Warsono Wiwin Wianti, Wiwin Wuryanti, Lestari Yohanes Totok Suyoto Yudha Julio Masdha Yulianah Yulianah Zahra Zahra