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Usability Evaluation pada Aplikasi Taspen Otentikasi Berbasis System Usability Scale: Studi Kasus pada Pensiunan PNS Kumalasari, R. Amalina Dewi; Tolle, Herman
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol 8, No 2 (2024): JSHP (Jurnal Sosial Humaniora dan Pendidikan)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v8i2.2098

Abstract

The Taspen Otentikasi application is a self-authentication service for retirees that uses combined biometric technology, which includes voice, face, and movement recognition from PT Taspen Persero. The aim of digitizing the authentication service into self-authentication is to make it easier for PT Taspen customers who are retirees and most of whom have entered old age so that they do not need to come to the Taspen payment partner office to carry out authentication at the counter and to avoid document forgery. To find out how easy a system can be used, usability testing can be carried out. One method that can be used in usability testing is the System Usability Scale (SUS). The total number of respondents used was 34 respondents. From this test, a score of 68.3 was obtained, which indicates that the system that has been built still needs to be refined so that it can be well received by users, especially elderly people.
Evaluasi Dan Perbaikan User Experience (UX) Pada Aplikasi Klinik UB Menggunakan Metode Heuristic Evaluation Firmansyah, Muhammad Dhafin; Tolle, Herman; Hanggara, Buce Trias
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 9 No 13 (2025): Publikasi Khusus Tahun 2025
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Naskah ini akan diterbitkan di ICOMIT
Perancangan User Experience Aplikasi Berbagi Makanan Berbasis Mobile Dengan Metode Design Thinking (Studi Kasus: Garda Pangan) Shadiq, Muhammad Sahlan; Tolle, Herman; Priyambadha, Bayu
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 9 No 13 (2025): Publikasi Khusus Tahun 2025
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Naskah ini akan diterbitkan di ICOMIT
Evaluasi Proses Bisnis Penjualan Produk Pusat Penelitian Perkebunan Gula Indonesia Menggunakan Business Process Improvement (BPI) Mu'tashim, Wildan Aulia; Tolle, Herman
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 9 No 5 (2025): Mei 2025
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Pusat Penelitian Perkebunan Gula Indonesia (P3GI) merupakan Lembaga yang berfokus pada penelitian dan penyediaan produk terkait gula dan tebu. Sumber penghasilan P3GI berasal pada Proses bisnis penjualan dan penawaran pada sub bagian komersial dan informasi. Dalam proses bisnis yang dijalankan oleh sub bagian komersial dan informasi, terdapat permasalahan yang menghambat efisiensi oprasional, seperti keterlambatan dalam pengadaan bahan baku, proses pernjualan yang tidak terkontrol, serta aktivitas manual yang memakan waktu. Penelitian ini bertujuan untuk menganalisis dan mengevaluasi proses bisnis yang ada serta memberikan rekomendasi perbaikan. Metode yang digunakan meliputi Business Process Modeling and Notation (BPMN) untuk memetakan proses bisnis, dan Failure Mode and Effect Analysis (FMEA) untuk mengidentifikasi potensi resiko. Selanjutnya, Business Process Improvement (BPI) diterapkan untuk meningkatkan efisiensi operasional. Hasil simulasi dari proses bisnis saat ini (as-is) dan proses bisnis rekomendasi (to-be) menunjukkan bahwa perbaikan pada proses penjualan dan penawaran dapat meningkatkan efisiensi waktu hingga 81,8% dan 57,4% masing-masing
Perancangan Pengalaman Pengguna Aplikasi Jasa Haji dan Umrah Berbasis Website Menggunakan Metode Design Thinking (Studi Kasus: PT Global Tour & Travel) AYU PRAMESTI, TSABITA MUTHIA; TOLLE, HERMAN; PRIYAMBADHA, BAYU
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 9 No 5 (2025): Mei 2025
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Proses pendaftaran Haji Plus dan Umrah pada Global Tour & Travel sebelumnya dilakukan secara manual dinilai kurang efisien dari segi waktu dan kemudahan. Oleh karena itu, penelitian ini bertujuan untuk merancang dan mengembangkan sistem pendaftaran online berbasis website dengan pendekatan user experience untuk meningkatkan efektivitas, efisiensi, dan kepuasan pengguna. Sistem ini dirancang dengan menggunakan metode design thinking, yang mencakup tahapan empathize, define, ideate, prototype, dan test. Pengujian dilakukan dengan melibatkan 20 partisipan untuk mengukur tingkat penyelesaian (completion rate), efisiensi waktu (time-based efficiency), dan kepuasan pengguna melalui User Experience Questionnaire (UEQ). Hasil pengujian menunjukkan bahwa sistem yang dikembangkan berhasil mencapai tingkat penyelesaian sebesar 99,16%, jauh di atas rata-rata 78% yang ditemukan dalam penelitian sebelumnya, menandakan efektivitas yang tinggi. Dalam hal efisiensi, sistem memperoleh nilai 0,105 goals/second pada perhitungan time-based efficiency (TBE), yang termasuk dalam kategori sangat cepat, dan 99,18% untuk overall relative efficiency (ORE), menunjukkan performa hampir optimal. Evaluasi kepuasan pengguna menggunakan User Experience Questionnaire (UEQ) menunjukkan skor excellent pada semua aspek kecuali Perspicuity, yang memperoleh skor Good. Adapun skor masing-masing aspek adalah Attractiveness 2.07, Perspicuity 1.94, Efficiency 2.19, Dependability 2.15, Stimulation 1.81, dan Novelty 2.08, yang mengindikasikan bahwa desain sistem yang diuji sangat menarik, mudah digunakan, efisien, dapat diandalkan, menyenangkan, dan inovatif.
Analisis Aksesibilitas Website Kabupaten Malang, Kota Malang, dan Kota Batu Berdasarkan Kriteria Web Content Accessibility Guide (WCAG) Untuk Pengguna Disabilitas Tuna Netra Maheswara, Rakha Hanif; Herman Tolle; Nurudin Santoso
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 9 No 13 (2025): Publikasi Khusus Tahun 2025
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Naskah ini akan diterbitkan di SENTRIN
Design of Mobile Finger Communications Board for Stroke Patient Using The Five Planes of User Experience Priana, Aan Jelli; Tolle, Herman; Aknuranda, Ismiarta; Arisetijono, Eko
Journal of Information Technology and Computer Science Vol. 2 No. 2: November 2017
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (852.829 KB) | DOI: 10.25126/jitecs.20172236

Abstract

Stroke, in 2014 to mid-2015 is the first cause of death in Indonesia. The condition of stroke patients whose movements are limited is exacerbated by the psychic condition of patients who are unable to communicate pressure will cause obstacles to the healing process of the patient. This research is designed based on the five planes of user experience which are divided into five areas: strategy, scope, structure, skeleton, and surface. This communication board is operated using the patient's fingers so that it is comfortable for everyday activities. The result of Mobile Finger Communication Board implementation shows that application usability level seen from perception and ergonomic point of view shows satisfaction index of the user at the satisfactory level so that it can be said that the system works with the satisfactory result of the users. It is expected that with the Mobile Finger Communication Board which will be used daily to support the healing process of stroke so that the healing rate of stroke is increasing.
Personality Analysis through Handwriting Detection Using Android Based Mobile Device Wijaya, Waskitha; Tolle, Herman; Utaminingrum3, Fitri
Journal of Information Technology and Computer Science Vol. 2 No. 2: November 2017
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (816.519 KB) | DOI: 10.25126/jitecs.20172237

Abstract

Graphology is one of the psychology disciplines which aims to study the personality traits of individuals through interpretation of handwriting. We can get information of one’s personality through graphology. In addition, by using android based mobile device, graphology analysis could show one’s personality faster. This study was conducted by taking 42 samples of handwriting from different backgrounds. The feature used in this study was handwriting margin. Besides, Support Vector Machine method was employed to classify the result feature from extraction process. The result of this study showed the accurate average of the application reached 82.738%.
Service Design of Implementation Primary Health Care Management Model Service “Andal” in PG Kebonagung Polyclinic, Malang District Sani, Yasir; Aknuranda, Ismiartha; Tolle, Herman
Journal of Information Technology and Computer Science Vol. 3 No. 1: June 2018
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (765.788 KB) | DOI: 10.25126/jitecs.20183145

Abstract

The concept of Primary Health Service Management Model “Andal” (LKP Andal) in Indonesia was initiated by the Public Health Association of Brawijaya University (IKEMAS UB) to solve the health service management problem in Indonesia. LKP Andal was piloted into a first-level organization that provide the health service/facility in PG Kebonagung polyclinic in Malang district.This research uses a service design approach to explore the problems and this study also provide a service solution to the LKP Andal implementation in IT perspective that suits to the organization characteristics as an entirely service delivery process support. As the result, this study has explored 23 main problems of the entirely service delivery process and also resulted 4 service solution ideas which were visualized using Service Journey Modelling Language (SJML) to acquire more detailed images and they can become the standard communication among stakeholders.
The Connectivity Between Leap Motion And Android Smartphone For Augmented Reality (AR)-Based Gamelan Permana, Frihandhika; Tolle, Herman; Utaminingrum, Fitri; Dermawi, Rizdania
Journal of Information Technology and Computer Science Vol. 3 No. 2: November 2018
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (797.838 KB) | DOI: 10.25126/jitecs.20183263

Abstract

The smartphone development today makes the gadget not only used as a communication tool but also as an entertainment tool such as to play games and play music. The development of the smartphone also supports many technologies that can be run on the smartphone itself, such as Augmented Reality (AR), for example. There are some studies evaluated the AR application combined with Leap Motion, but those studies were using the SDK alpha of the Leap Motion Corp. that is now no longer accessible for the developers to use. This research is meant to overcome such a problem. The method proposed in this study is a technique to connect the Leap Motion with Android for Augmented Reality application. This paper also evaluates the technique used to connect the AR technology to Leap Motion so it can be a visual instrument simulation, which applied to the Gamelan traditional music instrument. The experiments resulted in the accuracy rate of the application of 96.43% for right-hand movement and 97.86% for the left-hand motion. The high accuracy result obtained in the research can be a promising result for the future research.
Co-Authors Abu Hasan Baskara Achmad Noerkhaerin Putra Achmad Rizki Raharjo Achmad Yazi' Achmad, Maulana Derifato Adam Hendra Brata Adams Jonemaro, Eriq Muhammad Aditya Orba Ramadhan Admaja Dwi Herlambang Adya Farasadi Afani Kurniawan Afifur Rozaq Agi Putra Kharisma Agi Putra Kharisma, Agi Putra Agnes Kristianti Novilda Agus Wahyu Widodo Agusti, Ivan Maulana Ahmad Afif Supianto Ahmad Afif Supianto Ahmad Afif Supianto Ahmad Afif Supianto Ahmad Afif Supianto Ahmad Fairuzabadi Ahmad Kamil Almasyhur Ahmad Leo Yudanto Ahmad Rizal Affandi Ainun Nisa Sofia Nur Rohma Faiza, Irsa Aknuranda, Ismiartha Al Huda, Fais Al Ridho, Mohammad Ghaza Aldo Rizky Saputra Alexander Krisna Giri Wicaksono Alfa Yolanda Putri Yulianti Alfathan, Azarya Aria Alfi Rochmah Primasari Alfian Eko Susilo Putro Alfiyah, Berlita Zaidatul Alvira Galihputri Setyowati Amalia Dwi Indra Ramadhani Amalia, Annisah Amin Fadilah Amir Saqib Azhardika Ananda Widya Pratama Anatasia Griselda Ferina Budiargo Anderson Manurung Andi Hafiidh Andi Moh. Raga Punggawa Andika Fatimah Az-Zahara Andriano Eucharistia Wibowo Angelin Anggraeni Misi ANISYAH ACHMAD Anita Putri Novitasari Annisah Amalia Aprilla, Arga Nanda Ardhan Maulana Zuhdi Ardian Triantoro Ardiansyah Dwi Cahyo Arga Nanda Aprilla Arief Daffa Abdullah Arif Eka Brilian Arifaldi Jayaputra Arifin Firdaus Armansyah Aryo Pinandito Aryun Nadaa Aniesiyah Asti Dhiya Anzaria Astriya Nugraha, Dwi Cahya Astriya, Dwi Cahya Asyora Dewi Prabandani Atifa Fiorenza Aulia Akhrian Syahidi Aulia Akhrian Syahidi Aulia Akhrian Syahidi Aulia Akhrian Syahidi Aulia Fitri Rahmawati Avicena, Herza AYU PRAMESTI, TSABITA MUTHIA Bagas Noor Rachman Bariq, Azura Fairuz Barus, Abram Christya Bawono, Nova Aurora Bayu Priyambadha Benjamin Septa Pardamean Bere, Stevania Bethrandria, Isya Almanda Biabdillah, Fajerin Bianca Pingkan Nevista Buce Trias Hanggara Budi Iswanto Budi Setiawan Burhanuddin Ali Ahmadi Cahya Astriya Nugraha, Dwi Cahya Astriya, Dwi Cahyaning Mirandha, Amalyndha Candra, Alvin Cassia Vera Diphiperidine Charisma Ubaidah Cholilia Chika Apsari Dinda Choirul Huda Citra Mahardhika Dewi Murti Danar Hikmah Krismanto Dara Adhelia Rusanty Denny Sagita Rusdianto Desy Sulistyaningrum Devina Dwi Pratiwi Dewantara, Arya Putra Dewantoro, M. Daffa Rhesa Dhika Rozqi Anggitama Dhimas Ilmi Auvi Dhoni Indras Setyawan Diah Priharsari Diandra Amiruddin Firmansyah Dienabillah Gita Fitri Dimas Bhayu Primarizki Dinda Aditama Dita Oktaria Doni Putra Purbawa Dwi Aji Sentosa Dwi Cahya Astriya Nugraha Dwi Cahya Astriya Nugraha Dwi Juni Kartika Dzaky, Naufal Edo Yokko Rolando Edwin Nurwansyah Effendi, Mas'ud Eki Yusandhi Iskandar Eko Ardyanto Eko Arisetijono Erfina Latuconsina Erika Ramadhanty Eriq Muhammad Adams Jonemaro Extrant, Ismail Fabrianne, Hana Fadhlan, Rafi Ahmad Fadila, Vera Nur Fadillah, Muhammad Davin Fais Al Huda Fais Al Huda Faisal Risq Efendy Faiz Elyuan Permana Faizatul Amalia Fandika Rakhman Nanda Farha Rihhadatul Aisy Fariz Sokhinda Hamza Fatwa Ramdani, Fatwa Febryan Asa Perdana Ferdinan Oky Fahrerri Ferlie Deanada Effendi Ferry Abu Darrin Al Ghifari Firdaus, Syahida Usama Firman, Agil Winaldi Firmansyah, Muhammad Dhafin Fitra Abdurrachman Bachtiar Fitra Abdurracman Bachtiar Frihandhika Permana Gilang Nur A'idi Girsang, Kevin Judhistira Guidita Suryani Gusti Kul Fathiriansyah Hadriyan, Derby Haechal Abdillah Suhendar Hafis, Muhammad Hanas Subakti Hanggara, Buce Trias Hanifah Muslimah Az-Zahra Hanifah Muslimah Az-Zahra, Hanifah Muslimah Hanifah, Hana Syifa Hardiyanti, Putri Adinda Hermawan, Andrian Riza Hermin Sulistyarti Hirashima, Tsukasa Huda, Fais Al Hummam Aly Baziyad I Made Resza Surya Adinata I Putu Reditya Permana Putra Ibrahim Hafizhuddin Muttaqi Igar Ramaddhan Ignatius Daniel Y.T.A. Ginting Ikrima Nuha Arifin Insani, Ahmad Arif Intan Sartika Eris Maghfiroh Irsyad Fauzan Noor Irsyad Rifqi Arrazaq Ismiarta Aknuranda Ismiarta Aknuranda Issa Arwani Ivan Putera Pratama Jonemaro , Eriq Muhammad Adams Jonemaro, Eriq Muhammad Adams Julian Fuad Fauzi Jundulloh, Harits khoirinnisa, septia Kiyoshi Kiyokawa Kohei Arai Kohei Arai Komang Candra Brata Komang Candra Brata Kresna Sudrajad Kunti Eliyen Kurnia S., Primananda Kurniawan, Dedik Kussasih, Zakwan Dhiyaulhaq Labina Kirby Lasma Divathama Tobing Lendy Seoling Leo Tiofan Justicia Lina Fitra Lutfi Fanani Lutfi Fanani Luthfi Rahmad Hidayattullah M. Brilian Misbah Al Hakim M. Hamaas Taqiyuddin A. Mahardeka Tri Ananta Mahardeka Tri Ananta, Mahardeka Tri Maharoni Hendra Pradikja Maheswara, Rakha Hanif Mariani Mariani Marjorie Tirza Eunike Marpaung, Edward Bonardo Marulitua Marviawan, Raihan Latief Miftahul Rizki Purwonegoro Miftahur Rizqi Miranda Eristiana Mochamad Anshori Mochamad Ilham Irwinansyah Moechammad Sarosa Moh. Abu Hasan Mohammad Arda Dwi Ardianto Mu'tashim, Wildan Aulia Muchammad Rizal Muh Wildan Shalahuddin Muh. Asdar Muhamad Aziz Muslim Muhamad Syaukani Audady Muhamad, Andi Naufal Falah Muhammad Alfan Mubarrak Muhammad Aminul Akbar Muhammad Aswin Muhammad Aziz Muslim Muhammad Budi Fauzan Muhammad Erwin Amrullah Amrullah Muhammad Fadhel Aribowo Muhammad Habib Firdaus Chatib Muhammad Hafidz Novriantama Muhammad Hafidz Rahman Muhammad Hanif Hasanain MUHAMMAD HASBI Muhammad Murtadho Muhammad Reyhan Muhammad Ridho Kurniawan Pratama Muhammad Rikza Ramadhan Muhammad Rofiq Mukhlis Murtadho Nanang Yudi Setiawan Naufal Aji Dewananto Naufal Alif Aldhian Naufal Helmi Ramadhani Nerea López, Jonathan del Moral Nevista, Bianca Pingkan Nia Novita Wirawan, Nia Novita Niken Hendrakusma Wardani Nisa' Luhung Mahbubah Nugraha, Dwi Cahya Astriya Nugroho, Prakash Adi Nur Azizi, Fakri Fandy Nur Fajri Hayyuni Maulidya Nurhidayat, Muhammad Nurjannah Nurjannah Nurjannah Nurjannah Nurudin Santoso Onny Setyawati Pandu Damar Priambodo Pasaribu, Septia Andriani Permana Sadewa, Arief Triatmaja Permana, Frihandhika Philip Faster Eka Adipraja Prabandani, Asyora Dewi Prabasatio, Muhammad Ario Fadhlih Pramudya Vizkal Arfianto Prasetyo aji, Pujo Priana, Aan Jelli priharsari, diah Primananda Kurnia Santoso Priyambadha, Bayu Puspitaloka, Paradhita Ayu Putra, Boyfannie Ivan Putri Stephanie Lesilolo R. Amalina Dewi Kumalasari R. P. Hero Wijaya Rachman, Ramadhani Rachmawan, Indra Nanda Raden Siti Nabila Putri Fasabuma Raka Ega Bhagaskara Raka Ega Bhagaskara Rakha Hasan Pramudito Ramadhan, Rizal Furqan Ramadhani, Naufal Helmi Randhiki Gusti Perdana, Randhiki Gusti Ratih Kartika Dewi Renaldy Sabdo Jati Purboningrat Renavitasari, Ivenulut Rizki Diaz Rendi Pradila Hab Sari Retno Indah Rokhmawati Retno Indah Rokhmawati, Retno Indah Reynald Hermanto Simanjuntak Ria Nevita Rully Prastianila Indriani Rida Nafianti Rieke Adriati W. Rifda Syahdatina Rifqi Fachrizal Rochman Rindhi Nisrina Hasna Rio Trilaksono Putro Risma Putri Auliasari Riswan Septriayadi Sianturi Rizdania, Rizdania Rizki Syahputra, Mohammad Anton Rizky Ashar Murdiono Rizky Kharisma Rizqi Aryansa Rurini Retnowati Sabil Prihastomo Seputro Sabriansyah Rizqika Akbar Sadewa, Arief Triatmaja Permana Sakinah, Wadda Sakti Pramukantoro, Eko Salsabila Ikramul Maram Sambuaga, Rinaldy Stivan Sani, Yasir Santoso, Nurudin Sari, Rendi Pradila Hab Sati, Mohammad Irsyad Satrio Agung Wicaksono Satrio Hadi Wijoyo Satrio Vianka Manaman Septri Megahita Yolanda Simanjuntak Setyowati, Alvira Galihputri Shadiq, Muhammad Sahlan Shafitri Noviagsani Putri Shaghira, Findavita Lanitasya Shahnaz Maulidini Arisa Sherina Izzaty Shih, Timothy K Silvy Zafira Putri Sinana, Admi Rut Sinta Dwi Ayu Kumala Siti zakiah Sucipto Sucipto Sucipto, Sucipto Sujarwo Sujarwo Sujarwo Sujarwo Sukir Maryanto Sukma Valenta, Avidhyana Sukmo Wardhono, Wibisono Suwardoyo, Restra Arya Syahidi, Aulia Akhrian Syahputra, Helmi Ramadhan Syandri, Hafrijal Thohari Tiar Adhi Bagaskara Tiffani Nisa Zulaikah Timothy Marshall Sianipar Titis Sari Putri Togan Jagat Raya Tri A Kurniawan Tri Afirianto Tri Afirianto, Tri Tri Astoto Kurniawan, Tri Astoto Trias Hanggara, Buce Tsukasa Hirashima Tsukasa Hirashima Udi Harmoko Udi Harmoko Ulfatun Nadifa Umar Zaki Izzuddin Utaminingrum, Fitri Veby Angelia Ropita Turnip Vivian Dzikriany Azis W., Rieke Adriati Wahyu Tejakusuma, Wahyu Wahyuni, Ida Wayan Firdaus Mahmudy Welly Purnomo Wibisono Sukmo Wardhono Wibisono Sukmo Wardhono, Wibisono Sukmo Widi Aditama Widyatama, Mishael Wijaya, Mokhamad Hadi Wijaya, Waskitha Wike Agustin Prima Dania Windianti, Rifda Fitri Eka Wiranata, Arif Wisnhu Surya Wardhana Wisnu Aditya Wisnu Wijaya Yaasiin, Farassulthana Azzahra Willary Yeskel Mbaubedari, Bryan Yogie Susdyastama Putra Yoyok Suharyadi Yulius Firantoko Yusuf Hendrawan Zain, Muthiah