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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Matra Pembaruan: Jurnal Inovasi Kebijakan Syntax Literate: Jurnal Ilmiah Indonesia JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Jurnal Sinergitas PkM & CSR Gorontalo Management Research Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Reswara: Jurnal Pengabdian Kepada Masyarakat Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Indonesian Journal of Social Research (IJSR) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Devotion: Journal of Research and Community Service International Journal of Social Science Transekonomika : Akuntansi, Bisnis dan Keuangan Jurnal Transportasi, Logistik, dan Aviasi (JTLA) Prosiding Konferensi Nasional PKM-CSR Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Jurnal Ilmu Multidisplin Media Bina Ilmiah Jurnal Sosial dan Sains Ranah Research : Journal of Multidisciplinary Research and Development JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Journal of Authentic Research Logistica : Journal of Logistic and Transportation
Agusinta, Lira
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Journal : Journal of Authentic Research

 1 
Efektivitas Pelaksanaan Safety Management System (SMS) Sebagai Implikasi Dari Penerapan Manajemen Risiko Dan Jaminan Keselamatan Melalui Komitmen Manajemen Manik, Andry Nico; Agusinta, Lira; Abidin, Zaenal
Journal of Authentic Research Vol. 5 No. 1 (2026): Februari
Publisher : LITPAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/r15qyk39

Abstract

Abstrak Keselamatan penerbangan merupakan aspek krusial dalam industri penerbangan yang diatur melalui pelaksanaan Safety Management System (SMS). Meskipun SMS telah diadopsi secara formal oleh penyelenggara bandar udara di Indonesia, efektivitas pelaksanaannya masih menjadi tantangan, seperti yang terjadi di Bandar Udara Juanda. Penelitian ini bertujuan untuk menganalisis pengaruh manajemen risiko keselamatan dan jaminan keselamatan terhadap efektivitas pelaksanaan SMS, dengan komitmen manajemen sebagai variabel mediasi. Sampel sebanyak 71 responden dipilih dari populasi 245 personel bandar udara. Analisis data dilakukan menggunakan metode Structural Equation Modeling berbasis Partial Least Squares (PLS-SEM) dengan bantuan perangkat lunak SmartPLS versi 4.1.  Hasil penelitian menunjukkan bahwa manajemen risiko keselamatan berpengaruh signifikan terhadap efektivitas pelaksanaan SMS baik secara langsung maupun tidak langsung melalui komitmen manajemen. Komitmen manajemen juga terbukti memiliki pengaruh yang signifikan dalam meningkatkan pelaksanaan SMS, mencerminkan pentingnya peran aktif manajemen, konsistensi kebijakan, dan dukungan sumber daya. Sebaliknya, jaminan keselamatan menunjukkan pengaruh positif namun tidak signifikan terhadap efektivitas pelaksanaan SMS, baik secara langsung maupun tidak langsung melalui komitmen manajemen. Aviation safety is a crucial aspect of the aviation industry, governed through the implementation of a Safety Management System (SMS). Although SMS has been formally adopted by airport operators in Indonesia, its implementation effectiveness remains a challenge, as observed at Juanda International Airport. This study aims to analyze the influence of safety risk management and safety assurance on the effectiveness of SMS implementation, with management commitment as a mediating variable. A total of 71 respondents were selected from a population of 245 airport personnel using purposive sampling. Data analysis was conducted using Structural Equation Modeling based on Partial Least Squares (PLS-SEM) with the assistance of SmartPLS version 4.1. The results indicate that safety risk management significantly influences the effectiveness of SMS implementation, both directly and indirectly through management commitment. Management commitment also has a significant impact on enhancing SMS implementation, highlighting the importance of active managerial involvement, policy consistency, and resource support. Conversely, safety assurance shows a positive but statistically insignificant effect on SMS effectiveness, both directly and indirectly through management commitment.
Efektivitas Pelaksanaan Safety Management System (SMS) Sebagai Implikasi Dari Penerapan Manajemen Risiko Dan Jaminan Keselamatan Melalui Komitmen Manajemen Manik, Andry Nico; Agusinta, Lira; Abidin, Zaenal
Journal of Authentic Research Vol. 5 No. 1 (2026): Februari
Publisher : LITPAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/r15qyk39

Abstract

Abstrak Keselamatan penerbangan merupakan aspek krusial dalam industri penerbangan yang diatur melalui pelaksanaan Safety Management System (SMS). Meskipun SMS telah diadopsi secara formal oleh penyelenggara bandar udara di Indonesia, efektivitas pelaksanaannya masih menjadi tantangan, seperti yang terjadi di Bandar Udara Juanda. Penelitian ini bertujuan untuk menganalisis pengaruh manajemen risiko keselamatan dan jaminan keselamatan terhadap efektivitas pelaksanaan SMS, dengan komitmen manajemen sebagai variabel mediasi. Sampel sebanyak 71 responden dipilih dari populasi 245 personel bandar udara. Analisis data dilakukan menggunakan metode Structural Equation Modeling berbasis Partial Least Squares (PLS-SEM) dengan bantuan perangkat lunak SmartPLS versi 4.1.  Hasil penelitian menunjukkan bahwa manajemen risiko keselamatan berpengaruh signifikan terhadap efektivitas pelaksanaan SMS baik secara langsung maupun tidak langsung melalui komitmen manajemen. Komitmen manajemen juga terbukti memiliki pengaruh yang signifikan dalam meningkatkan pelaksanaan SMS, mencerminkan pentingnya peran aktif manajemen, konsistensi kebijakan, dan dukungan sumber daya. Sebaliknya, jaminan keselamatan menunjukkan pengaruh positif namun tidak signifikan terhadap efektivitas pelaksanaan SMS, baik secara langsung maupun tidak langsung melalui komitmen manajemen. Aviation safety is a crucial aspect of the aviation industry, governed through the implementation of a Safety Management System (SMS). Although SMS has been formally adopted by airport operators in Indonesia, its implementation effectiveness remains a challenge, as observed at Juanda International Airport. This study aims to analyze the influence of safety risk management and safety assurance on the effectiveness of SMS implementation, with management commitment as a mediating variable. A total of 71 respondents were selected from a population of 245 airport personnel using purposive sampling. Data analysis was conducted using Structural Equation Modeling based on Partial Least Squares (PLS-SEM) with the assistance of SmartPLS version 4.1. The results indicate that safety risk management significantly influences the effectiveness of SMS implementation, both directly and indirectly through management commitment. Management commitment also has a significant impact on enhancing SMS implementation, highlighting the importance of active managerial involvement, policy consistency, and resource support. Conversely, safety assurance shows a positive but statistically insignificant effect on SMS effectiveness, both directly and indirectly through management commitment.
Pengaruh Fasilitas, Harga dan Aksesibilitas Terhadap Tingkat Kepuasan Pengguna Jasa dengan Kualitas Layanan sebagai Variabel Mediasi di Bandar Udara Jenderal Besar Abdul Haris Nasution Mandailing Natal Indrawan, Agus; Agusinta, Lira; Abidin, Zaenal
Journal of Authentic Research Vol. 5 No. 2 (2026): May
Publisher : LITPAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/fb4as163

Abstract

Penelitian ini menganalisis pengaruh aksesibilitas, fasilitas, dan harga terhadap kepuasan pelanggan dengan kualitas layanan sebagai variabel mediasi      di Bandar Udara Jenderal Besar Abdul Haris Nasution, Kabupaten Mandailing Natal, Sumatera Utara, yang dimotivasi oleh isu-isu terkait kecukupan fasilitas, harga tiket penerbangan perintis yang tinggi, akses transportasi umum yang terbatas, dan kinerja layanan personil bandar udara. Dengan menggunakan metode survei dan observasi, data dikumpulkan melalui kuesioner kepada pengguna layanan dan data sekunder tentang fasilitas, harga tiket, dan aksesibilitas, kemudian dianalisis secara statistik. Hasil penelitian menunjukkan bahwa aksesibilitas dan fasilitas memiliki pengaruh langsung yang positif tetapi lemah dan tidak signifikan terhadap kepuasan pelanggan, sedangkan harga cenderung memiliki pengaruh negatif yang lemah dan tidak signifikan. Namun, aksesibilitas, fasilitas dan harga masing-masing memiliki pengaruh positif dan signifikan terhadap kualitas layanan. Kualitas layanan memiliki pengaruh yang sangat kuat, positif, dan signifikan terhadap kepuasan pelanggan dan sepenuhnya memediasi hubungan antara aksesibilitas, fasilitas, dan harga dengan kepuasan pelanggan. This study analyzes the influence of accessibility, facilities, and price on customer satisfaction, with service quality as a mediating variable at Jenderal Besar Abdul Haris Nasution Airport, Mandailing Natal Regency, North Sumatra. The research is motivated by issues related to inadequate facilities, high ticket prices for pioneer flights, limited public transportation access, and the performance of airport service personnel. Using survey and observation methods, data were collected through questionnaires distributed to service users, as well as secondary data on facilities, ticket prices, and accessibility, and then analyzed statistically. The results show that accessibility and facilities have a direct positive but weak and insignificant effect on customer satisfaction, while price tends to have a weak and insignificant negative effect. However, accessibility, facilities, and price each have a positive and significant effect on service quality. Service quality has a very strong, positive, and significant effect on customer satisfaction and fully mediates the relationship between accessibility, facilities, and price with customer satisfaction.
Co-Authors A.J Muljadi Aang Gunawan Aang Gunawan, Aang Abdul Ghafar Abdul Ghafar Abdullah Ade Suryobuwono Addini, Fida Fathiyah Adik Moechlis Aisyah Rahmawati Aisyah Rahmawati Aji Endra Nugroho Alfarizi Nasution, Nursery Alfi Kamil Rafi Ananda, Candra Andri Primadi, Andri Andriansyah Andriansyah Andry Nico Manik Ariebowo, Muhammad Iqbal Ariohadi, Mohammad Wisanggeni Artriviyanto, Asdo ASEP SUPARMAN Aswanti Setyawati Berliana, Dhana Budi Karyono, Aris Budiman, Cecep Cecep Pahrudin, Cecep Datonabolon Datonabolon Dian Artanti Arubusman Dian Artanti Arubusman, Dian Artanti Dian Octaviani, Reni Dida Nurhaida Dinar Dewi Kania Djabutafuan, Abdul Azis Gani Djamal Subastian Dwi Haryanto Dwi Yulika Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Edi Abdurachman Edwin Lermatan, Esternilus Ellen Rumintang Endang Sugiharti Euis Saribanon, Euis Evi Satispi Fachrial, Peppy Fahrial, Peppy Fajar Ardhi Gibran Farisyi, Sofwan febriyanti febriyanti Gabriella, Joanna Ghaddafi, Muhaiminul Hadi Setyabudi Pramono Hakim, Muhammad Wildanul Hanifah Hanifah hanifah hanifah Haris Haris, Haris Hasanah, Khaimatul Heni Pujiastuti HM. Thamrin Ikhsan, Ridho Bramulya Imat Rakhmatillah Indra Gunawan Indrawan, Agus Intan Pawreski Jermanto Setia Kurniawan Jermanto Setia Kurniawan, Jermanto Setia Juhri, Apsada Juliater Simamarta Khansa Khairunnisa Kholdun, Amrulloh Ibnu Koesmariadi, Fransiska Agustina Langas Denny Siahaan Latifah, Alfi Lesse, Johan M. Yogi Riyantama Isjoni Mamun Murod Marthaleina Ruminda Sitorus Masjraul Hidayat Matagiwa, Parabil Muhammad Thamrin Mulyadi Mulyadi Mustika Sari, Mustika Mustikasari Mustikasari Natalia Barek Boleng Nofrisel Nofrisel Novel, Novel Nur, Yunitha Ardiana Nurul Hidayati Octora, Theresye Yoanyta Okin Ringan Purba Olfebri Peppy Fachrial Prakoso, Otto Sugiharto Prasada Ricardianto Prasadja Ricardianto Prasadja Ricardianto, Prasadja Prayogo, Sigit Primadi Candra Susanto Purba, Okin Ringan Purwoko, Harry Putra, Derry Herlasetyadi Raden Didiet Rachmat Hidayat Raden Didiet Rachmat Hidayat Rafi, Salahudin Reza Fauzi Jaya Sakti Reza Fauzi Jayasakti Rukaesih Achmad Maolani Rully Indrawan Rully Setyawan Ryan Firdiansyah Suryawan Sandriana Marina Saputro, Sarwono Hadi Saputro, Soemino Eko Sarinah Sarinah SATISPI, EVI Sembiring, Honny Fiva Akira Sembiring, Rinawati Sholihah, Sita Aniisah Sita Aniisah Sholihah Sitanggang, Rohana Siti Fatimah Siti Fatimah Siti Maemunah Soekirman, Atong Sudjanadi, Sudjanadi Sugiyanto - Suharto Abdul Majid suryawan, ryan firdiansyah Suryobuwono, Abdullah Ade Taufiqurokhman TAUFIQUROKHMAN, TAUFIQUROKHMAN Theresye Yoanyta Octora Tohir, Muhammad Ulud Nopriyadi Vica N Harahap Wahyu Wibowo Wahyudi, Dardi Wildan Wildan Wildan, Wildan Wynd Rizaldy Yana Tatiana Yana Tatiana, Yana Yosi Pahala, Yosi Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuwono Dwisilo Sucipto Zaenal Abidin Zaenal Abidin Zahroni, Zahroni Zulkifli Zulkifli