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Journal : Jurnal Informatika Ekonomi Bisnis

Identifikasi Prilaku Konsumen dalam Pengambilan Keputusan Penggunaan Jasa Pengiriman Barang Afrizal; Wisanggara, Rangga; Rama, Alfi Syukri; Adif, Riandy Mardhika
Jurnal Informatika Ekonomi Bisnis Vol. 4, No. 4 (December 2022)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (420.725 KB) | DOI: 10.37034/infeb.v4i4.174

Abstract

The package delivery service business experiences intense competition between transportation companies. This form of competition is marked by the proliferation of shipping service companies in Indonesia. Many of these companies are managed by the private sector and only one is managed by the state, namely PT. Pos Indonesia (Persero). PT. Pos Indonesia (Persero) has one package delivery service company, namely PT. Indonesian Postal Delivery Services (Persero). This company is a state company that provides public services, but competes strictly with private companies. Currently, many people do not use the services provided by PT. Pos Indonesia (Persero), so that it is forgotten by the public. Factors that greatly influence are the many delivery service industries that offer added value. The most widely offered offer is speed and accuracy to the destination, wider coverage and low cost. This study aims to identify the factors that influence the satisfaction of consumers who are loyal to using the services of PT. Indonesian Postal Delivery Services (Persero). The method used is descriptive quantitative research on consumer decision factors at the Air Bangis post office in West Pasaman, West Sumatra. The results obtained are that customer trust has no positive and insignificant effect on consumer decisions with a significant level of 0.451. Brand Recall has a positive and significant effect on Consumer Decisions with a significance level of 0.001. Word of Mouth has a positive and significant effect on consumer decisions with a significance level of 0.000. So that this research can be used as a recommendation by package service providers in identifying factors in retaining customers.
Co-Authors Abadi, Sela Marselyana Abu Hasan Asy'ari Adang Bachtiar ADIF, RIANDY MARDHIKA Ady Muzwardi Afri Hajiansyah , Thendy Afriani S Afrinaldy Rustam, Afrinaldy Ahlul Fikri Ahmad Solihin Akmaluddin Akmaluddin Al Faraby, Ahmad Farhan ALFI SYUKRI RAMA, ALFI SYUKRI Alfina Amiarno, Yudi Amna, Hayatul Andani Eka Putra Andriadi, Deki Anggri Yulia Fitri Annisa Dewi P Aprilla, Maya Ardansyah Arf, Nur Azizah aris Asianna Martini Simarmata Astuti Asutri, Fitri Ramashani Asyura, Khairun Bahruni . Bardan, Fadhilah Brilian Salsabila, Cherin Budiharjo Budiharjo Canddra, pivit Sptiary Christovorus Sintong Situmorang Claudie Tiofanny Crysanda Putri, Bunga Daniya Davit Long Edisyah Dedi Adha Defitriani, Anggun Defriman Djafri Desma Erica Maryati M Dhea Oktaviani Putri Dian Furwasyih Dian Setyorini Dimas Bagaskara Dinda Dwi Putrianti Donny Setiawan Dwi Budi Santoso Dwi Rohmawati Khasanah Efendi, Zulham Eko Martono Elsa Zahara Afrina Emti, Dewvi Enggar Diah PA Ernita Arif Ety Aprianti Eza Fitria, Nila Eza Yusnela Fadhila Annisa Afnel Fadhilah Fadil Irada Akram Fadlurrahman Fahrurozi Fakhrur Rizal FAKRURRADHI Fatahillah, Irfan Femi, Nur Ferdian Achsani Feriyanti Firmansyah, Dino Fitria Alisa Fredy Olimsar FRIYANI, RITA Gegoh Ananda Gina Muthia Gowon, Muhammad Gultom, Pesta Hafifah, Nurul Hajirah Halisah Suriani Hamdiah Handayani KR Hardianti, Haliza hastuti, Weni Puji Hayati, Ainul Helmi Hendry Andry Henni Indrayani Herlambang, Albert Hery Riyanto Hilal Al Ambia Ida Farida Idham, Irhamillah idkham Ilham Wahyudi Ilham Wahyudi Imelia Putri Imfrianti Augtiah Indah Afrianti Indraddin Intan Silviana Irfan Afrinal Irvan Rolyesh Situmorang Irwan Syaputra IRWANTO Ises Reni Isratul Aini Jaka Sulistia Jefri Jodi Setiawan Joni Tandi, Joni Jufri Sani Akbar Juhari Hasan Kafrina Kamarullah, Nugraha Khairi , Ahmad Khairunsyah Kontesa, Meria Kustiawan Ladipin Lenni Sastra Lhokweng, Emier Liany Alhamda Lilik Sulistyowati Linda Wahyu Marpaung Lisye Magdalena Liur Liver Nando Sng, Evin Lola Despitasari M. Duskri M. Rizal Dika Putra Mahdi Mahmuzar Mahyarni Mai Efdi Maisarah Makrus, Mohamad Marliyah Marzuki, Fakrurradhi Mashuri Masni Hayati Masrul Maulan Aklil Mauliza, Nurul Meflinda Meri Sandora Mesra B MIFTAHUL JANNAH Milandry, Anggraini Dwi Mohamad Makrus Moriana Kurnia, Rizki Muhammad Donni Muhammad Murtado Muhammad Yafiz Muhammad Yassir Muhibussailin Mukti Dian S Mulyati , Sri Munawir Mustiqowati N. Rachmadanur Nadia Sri Rezeki Nadila Aprilia Nadira Nela Safelia Norman Ferdinal Norman Ferdinal Nur Wahyuni Nurbaiti Nurdiana Nurleny, Nurleny Nursyirwan Effendi, Nursyirwan Nurvela Panca Tuah Tuha Parwati, Wiwin Dyah Ully Petrus Loo Prasetya, Arnando Pristiyono Pujakusuma, M. Anggi Putra, Dios Nugraha Putra, Ilham Chnadra Putri Hadisti Khairani Putri Nelly Syofiah Rahmad Firdaus Rahmi Handayani Rahmi Vika Ulia Ramadani, Mery Ratna Dewi RATNA LESTARI Razali, Saidaturrahmah Reni, Ises Revan, Revan Arfian Reynol Devryonda Ria Desnita Rimet, Rimet Rio Sahputra Riski Hernando Romli Roselika Agryadini RR. Ella Evrita Hestiandari Rusnam Rustam , Afrinaldy Saidaturrahmah, Saidaturrahmah Salman Jumaili sandra dewi Sawaluddin Sawaludin Sehani Septri Larasati Setiawan, Rafika Gina Siswati, Hermaini Siti Mayang Sari Siti Zalikha Sri Mulyati Sri Rezeki Sri Setiawati Suhardi Sulistyawati, Upik Sri Sunardi Surati Ningsih Suryati SUSANTI Syahputra Syarli, Zikri Adilla Syawaluddin Symon, Denas Tarigan, Herri Novita Taufik Tien Wahyu Handayani Trisiswati, Maya Tuha, Panca Tuah Ula, Multazimah Umi Fitri Lestari Valensi Kautsar, Valensi Vivi Silawati Wargianto Wasiah Sufi Weny Amelia, Weny Widalicin Januarty WIJI LESTARI Wiljan Atfentia Kotngoran Wiralestari Wirawan W Wirmie Eka Putra WISANGGARA, RANGGA Wiwik Tiswiyanti Wiwik Tiswiyanti Wulan Sari, Yane Oktavia Yeti, Febru Dekmi Yossarika Yuliana, Desi Yusriana Yusriana, Yusriana Zainudin Hasan Zulhaida