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Pengaruh Currency Dan Co-Creation Terhadap Customer Loyalty Yang Dimediasi Oleh Customer Satisfaction Wibowo, Bima Ardiyanto; Kurniawan, Mateus Andhi; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 3 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i3.6018

Abstract

Customer satisfaction is one of the key drivers of customer loyalty, both for products and services. This study investigates the influence of service quality, brand image, and cost on customer satisfaction, as well as whether customer satisfaction serves as an effective mediator. The research surveyed general patients of Tritya Eye Clinic Surabaya. Sampling was conducted using a purposive sampling method with specific considerations, resulting in 154 respondents. The data were analyzed using Structural Equation Modelling (SEM). The findings indicate that service quality, brand image, and cost contribute positively to customer satisfaction. The study also confirms that customer satisfaction mediates the relationship between service quality, brand image, and cost with customer loyalty. This research contributes to understanding operational management by applying the framework of service quality, brand image, and cost in the context of healthcare service providers.
Pengaruh Kepercayaan dan Kenyamanan Terhadap Loyalitas dengan Kepuasan Pasien Rawat Jalan Sebagai Intervening di Klinik Mata Tritya Surabaya Kurniawan, Mateus Andhi; Wibowo, Bima Ardiyanto; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 4 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i4.6037

Abstract

Customer satisfaction is one of the things that triggers customer loyalty to a product or service. This study investigates the effect of trust and convenience on customer satisfaction. It also investigates whether customer satisfaction is a good mediator. This study surveyed patients at Tritya Eye Clinic Surabaya. Using purposive sampling method with sample criteria being patients who have been treated at the Clinic, 152 respondents were obtained. The data was then analyzed using Structural Equation Modeling. The findings show that trust and convenience contribute positively to customer satisfaction. The study also proved that customer satisfaction mediates the relationship of trust and convenience to customer loyalty. This study contributes to understanding marketing management using the trust and convenience framework in healthcare companies, which can also be applied to other general companies.
Pengaruh Pemberdayaan Karyawan dan Kerjasama Tim terhadap OCB dengan Kepuasan Kerja sebagai Variabel Intervening pada PT BPR Bank Jombang Perseroda Kristin, Asbari Nurpatria; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 3 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i3.6063

Abstract

One of the things that can increase Organizational Citizenship Behaviour (OCB) is employee job satisfaction. This study investigates the effect of employee empowerment and teamwork on employee satisfaction. It also investigates whether employee satisfaction is a good mediator. This study surveyed employees at PT BPR Bank Jombang Perseroda. Using saturated sampling method, 96 employees were surveyed. Data was then analysed using Structural Equation Modelling. The findings show that employee empowerment and teamwork contribute positively to employee satisfaction. The study also proved that employee satisfaction mediates the relationship of employee empowerment and teamwork to OCB. This study contributes to understanding employee behaviour using the framework of employee satisfaction and OCB in PT BPR Bank Jombang Perseroda, which can also be applied to other public companies
Pengaruh Servant Leadership, Work Ability Terhadap Employee Performance Dengan Menggunakan Self Esteem Sebagai Variabel Intervening Pada Pegawai Pemerintah Kota Surabaya Kusumaningrum, Sari Dewi; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 5 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i5.6153

Abstract

This researchi aims to examine 4 (four) variables : servant leadership, work ability and self-esteem on employee performance, and self-esteem as an intervening variable between servant leadership, work ability and employee performance.This type of research is quantitative research. This research was conducted at the Karang Pilang District Office, Surabaya City. Sampling used random sampling technique with the Slovin formula.Respondent were 88 respondents rom a population of 112 employees. The data obtained by distributing questionnaires was then analyzed using SEM PLS and hypothesis testing using the SmartPLS 4 tool. The results of this study showed that the direct influence was a positive and significant relationship between work ability,self-esteemind employee performance.The hypothesis wass accepted . Meanwhile, the direct influence of servant leadership on employee performance and self-esteem si rejected.In the indirect influence of servant leadership on employee performance, the hypothesis is rejected,which means that self-esteem cannot ne an intervening variable. Meanwhile, the indirect effect of wor ability on employee performance is that the hypothesis is accepted,self-esteem can be an intervening variable.
Pengaruh Inklusivitas Gender, Keterlibatan Karyawan, dan Dukungan Sosial Terhadap Kinerja Karyawan dengan Psychological Safety Sebagai Variabel Intervening pada PT. Intan Timur Energi Kautsar, Careen Adhania; Riyanto, Asis; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 4 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i4.6370

Abstract

This study aims to analyse the effect of gender inclusiveness, employee engagement, and social support on employee performance at PT Intan Timur Energi, with psychological safety as a mediating variable. In the context of globalisation and increasingly complex digitalisation, effective human resource management is very important. Gender inclusiveness in the workplace is proven to increase innovation and team effectiveness, while employee engagement acts as an indicator of successful HR management. Social support from superiors and co-workers also contributes to employees' emotional well-being. This study uses a quantitative approach with an explanatory design to test the relationship between variables. The analysis results show that all independent variables have a positive influence on employee performance, and psychological safety serves as a significant mediator. The findings contribute to the HR management literature as well as practical recommendations for companies in creating an inclusive and productive work environment. It is hoped that this research can serve as a reference for the development of better management strategies in the future.
Analisis Hubungan Beban Kerja dan Stres Kerja pada Karyawan Logistik: Peran Work-Life Balance sebagai Mediator di PT. Wahana Lintas Nusantara Karimah, Nurul; Nitte, Eka Putri Prinanda; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 4 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i4.6453

Abstract

This study aims to examine the relationship between workload and job stress among logistics employees at PT. Wahana Lintas Nusantara, highlighting the role of work-life balance as a mediator. In the logistics industry, high workloads often lead to job stress, which negatively impacts employee well-being and company productivity. This research involved 120 operational employees as respondents, who completed questionnaires related to workload, job stress, and work-life balance. Path analysis was employed to identify both direct and indirect relationships among the variables. The findings reveal that workload has a significant positive effect on job stress, indicating that the higher the workload experienced by employees, the greater the level of stress they feel. However, work-life balance plays a significant mediating role, where a balanced work and personal life can mitigate the negative impact of workload on job stress. These findings suggest that company efforts to support work-life balance, such as flexible work schedules, adequate leave, and mental health programs, can help employees manage stress and enhance their well-being. This study provides valuable insights for the management of PT. Wahana Lintas Nusantara in designing policies that promote work-life balance for employees. Furthermore, it contributes to the academic literature on the relationship between workload, job stress, and work-life balance in the logistics sector, particularly in Indonesia.
Pengaruh FOMO, Brand Image, dan Price Consciousness Terhadap Repuchase intention dengan Purchase Decisions Sebagai Variabel Intervening Botol Minum Corkcicle pada Gen Z Cahyani, Regita; Thobari, Muhammad Burhanuddin; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 5 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i5.6629

Abstract

Technological advancements and increasing market demands are forcing companies to continuously strive to improve the consumer behavior landscape, especially among generation Z. One of the increasingly prominent phenomena is Fear of Missing Out (FOMO), which is the fear of missing out on pleasant or profitable experiences that others are having. This FOMO, triggered by constant exposure to interesting content on social media, encourages generation Z to make implusive purchases. In addition to FOMO, strong brand image and price consciosness also play an important role in purchasing decisions. The data was collected using a questionnaire that had been tested for validity and reliability, and analyzed using IBM SPSS STATISTIK 25 path analysis
Pengaruh Gaya Kepemimpinan dan Teknologi Informasi Terhadap Kinerja Pegawai Melalui Motivasi Sebagai Variabel Intervening Aldi, Mukhamad Fauzan; Mujanah, Siti; Fianto, Achmad Yanu Alif
MES Management Journal Vol. 3 No. 2 (2024): MES Management Journal 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i2.375

Abstract

This research uses a Partial Least Square (PLS) based Structural Equation Model (SEM) to examine the influence of leadership style and information technology on employee performance through motivation as an intervening variable. The research focused on the Pasuruan Regency Population and Civil Registry Service (Disdukcapil), with a population of 120 employees who are directly involved in the Management of the Population Administration Information System. A sample of 92 employees was selected using the Slovin formula as research respondents. The research results show that leadership style has a positive and significant direct influence on employee performance, as well as strongly influencing their motivation. Motivation has also been proven to have a very significant impact on employee performance. However, information technology does not have a significant direct effect on employee performance in the context of managing population administration information systems. However, information technology has a positive and significant impact on employee motivation, which indirectly improves their performance. A balance between an effective leadership style and the appropriate use of information technology in a dynamic and complex work environment is very important to increase employee motivation and performance at the Pasuruan Regency Dukcapil Office.
Analisis Bibliometrik Niat Karyawan Tetap Tinggal Lusiana, Wiwit; Mujanah, Siti; Fianto, Achmad Yanu Alif
MES Management Journal Vol. 3 No. 3 (2024): MES Management Journal 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i3.613

Abstract

Several scientific publications on employee intentionto stay at work have been carried out, employee intention to stay at work in their organization is a phenomenon that needs attention from an organization. organization is a phenomenon that needs attention from an organization so that employees have a high commitment to their performance and organization so that employees have a high commitment to their performance and the organization. organization. The purpose of this article is to present information about trends in research that has been published on the topic of employee intention to stay at work in 2019-2023. work in the 2019-2023 period. Using a two-stage research method by identifying total journals through Harzing's Publish or Perish software, then conducting bibliometric analysis with VOSviewer. Harzing software, then conducting bibliometric analysis with VOSviewer. Findings The findings showed that there were 200 publications with 21743 citations and 4348.60 citations/year that discuss employee intention to stay at work.Five main clusters were obtained from the bibliometric analysis. In addition, this article this article presents information on research topics that are still little done so that it can be useful for stakeholders. so that it can be useful for stakeholders who need it in future research
Integration of ARPA with Bridge Resource Management (BRM) to Enhance the Effectiveness of Collision Prevention in Merchant Vessels Wiwik Handayani; Abdul Halik; Siti Mujanah
Jurnal Ar Ro'is Mandalika (Armada) Vol. 6 No. 1 (2026): JURNAL AR RO'IS MANDALIKA (ARMADA)
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/armada.v6i1.5596

Abstract

Collision accidents at sea remain a serious threat to commercial shipping, particularly in high-traffic waters. Although navigation technologies such as ARPA (Automatic Radar Plotting Aid) can provide predictions on vessel positions, speed, and safe distances between ships, human error, miscommunication, and suboptimal use of the system still frequently occur in practice. This article examines the integration of ARPA with Bridge Resource Management (BRM) in the context of merchant vessels, as a strategy to strengthen collision prevention. The method employed is a comprehensive literature review, case study analysis, and the proposal of an integrative model. The findings indicate that the ARPA–BRM integration enhances situational awareness, bridge team coordination, collective decision-making, and proactive risk mitigation capabilities. It is recommended that vessel training (including ARPA & BRM simulators) and operational policies strengthen this synergy to ensure safer navigation.
Co-Authors - Hwihanus A Triartomo Abdianto, Ahmad Abdul Halik Abdul Halik Abdul Malik Abdul Rauf Abellia Permatasari Abiantoro, Bayu Achmad Maqsudi Achmad Maqsudi Achmad Yanu Aliffianto Adam Maulana Adinda Jennifer P Agtovia Frimayasa, Agtovia Agung Harikusuma Nugroho Agus Agus Agus Pawitra Agus, Taufiq Ahmad Mudabbir Pencalang Ahmad, Nursaadatun Nisak Alam, Mujiono Pangestu Aldi, Mukhamad Fauzan Alif Fianto , Achmad Yanu Alif, Achmad Yanu Alvian Jihad Amelia Kusniawati Amiartuti Kusmaningtyas Andriadi, Taufik Anggraini, Leny Susilawati Anggun Wida Prawira Anindya Prastiwi Setiawati Annisa Kaffi Anton Respati Pamungkas Anugerah Aldiandra Kusuma Anzeala, Sheisa Aprilia, Fina Araujo, Delia Iria Magno de Ardiana, Dewa Ketut Raka Ardiana, I .D. Ketut Raka Ariani, Gusti Meinar Girda Arif Hartadi Ario Bagus Nugroho Asbari Nurpatria Kristin Asis Riyanto Azel Naufal Bahri, Salmi Yuniar Bayu Abiantoro Bela Septiana Benny Agus Setiono Bilad, Dava Imadul Bima Ardiyanto Wibowo Bin Azam, Yusof Saqafi Binar Dwiyanto Pamungkas, Binar Dwiyanto Bradford, Snyder Budhi Hartanto Cahyani, Regita Candraningrat, Candraningrat Careen Adhania Kautsar Chilmaniya Baril Haq Cipnal Muchip M Cloudya, Afifah Darmayanto, Darmayanto DARYONO Dassucik, Dassucik De Partho, Alviano Dearani, Ninka Desi Desi Dewi Nurhayati Diana Mukhbitah Sary Diyah Maharani Djumaiyah Djumaiyah Donny Melianto Duvan Samudra Laisoka Dwi Nugroho, Septian Edden, Hatta Mayda Nur Edi Gunawan Eka Putri Prinanda Nitte Eka Safitri Ekbal Santoso El Shaddai Putri Octavia Enny Istanti Ermayanti, Dian Ervina Ervina Erwan Khanissuma Esti Sumirat Faiza, Garwa Fandi Pratama Putra Farida Yulianti Febrian Dimas J. Wibowo Febrianti, Reni Febrianto, Gustaf Naufan Feridotum Asmataini Fianto , Ahmad Yanu Alif Fianto, Achma Yanu Alif Fianto, AYA Fina Aprilia Fina Aprilia Fiorentino, Kevin Fitri Purwanto Fitrianingsih, Ericha Fransiska Saferia Moi Gaeldeba Garaika Gatot Sargiman Gatronado Garaika Ghora Wisnu Samudra Gilbert Billy Rivaldo Matahurila Gunardi, Effendy Hadiwijaya, Eka Hamlatul Arsy, Awlya Handayani, Trisna Duwi Hanjaya, Yahya Kurnia Harjo Seputro, Harjo Hartadi, Arif Hartono Hartono Hartono, Rakhmad Sugih I Dewa Ketut Raka Ardiana Ida Aju Brahmasari Ida Ayu Brahmasari Ida Ayu Brahmasari Imam Iwan Setiawan Jainuddin, Jainuddin Jumri K. Alfons, Susana KARIMAH, NURUL Karmeli, Elly Karyono Karyono Kautsar, Careen Adhania Kevin Fiorentino Khairunnisah, Noni Antika Kristin, Asbari Nurpatria Kun Ismawati Kurnadi Kurniawan, Mateus Andhi Kusuma, Anugerah Aldiandra Kusumaningrum, Sari Dewi Kusumaningtyas, Amiartuti Lau Go’o, Maria Alni Layalia, Aghnia Lilik Faiqotul Himmah Lionardo, Erik Lisnawaty Lisnawaty, Lisnawaty Lokajaya, Nyoman Lusiana, Wiwit M. Nayve, Jr, Ruben Mark Pejegria, Anthony Mateus Andhi Kurniawan Maulaningrum, Pristiya Mayang Viodita Mochamad Aziz Mochamad Bagus Setiyawan Moh Argy Hariran H Moh. Rifaizal Lahmudin Moi, Fransiska Saferia Muhamad Nafi' Asrori Muhammad Burhanuddin Thobari Muhammad Husain Muhammad Nizar Firmansyah Naisya Nur Karimah Nanda Pinandita Ramadhani Nanis Susanti Naufal, Azel Ningrum Desy Arisandi Nisak Achmad, Nursaadaatun Nisak, Solihatun Nitte, Eka Putri Prinanda Noranee, Shereen Novi Kurniawati Nugroho, Ario Bagus Nugroho, Mulyanto Nur Azizah Nur Rahmad Alfin Mustaqim Nur Shabrina, Alisa Nuradi Mulya Razaq Nurul Hasanah Nurul Karimah Ogya Aryasatya Oksatana, Miga Okta Antika Prasetiya Oktavia Nor, Erika Oktavia, Siti Hernita Olivia Sintia Tokan Pangestu Alam, Mujiono Paramitha, Intan Tirzana Pasaribu, Betsy Tiurma Phitaloka, Nimas Galuh Pramana, Agus Pawitra Widya Pratama, Raditya Yuniar Alfani Prawira, Anggun Wida Primasatria, Valdo Hana Pristiana, Ulfi Pristiya Maulaningrum Purnama, Dodi Putra Puspita, Vida Indira Puspitasari, Kiki Puput Putera, Muhammad Tommy Fimi Putri, Fauziah Fidaroini Putro, Tri Akhmil Bintoro Rahmawati, Dwi Yana Ramadhani, Muhammad Harits Zidni Khatib Ramdan Rasyidi, Ahmad Hafas Ratna Putri Wulandari Ratnaningsih Sri Yustini Ratnaningsih Yustini Regita Cahyani Regita Octavia Ridwan, M. Sihab Ridwan, Mochammad Sihab Rika Puspita Rini Risma Titania Andriani Riyadi Nugroho Riyadi Nugroho Riyadi, Nugroho Riyanto, Asis Robertus Hari Susilo Romaji RR. Ella Evrita Hestiandari Rudi Santoso Salihi, Said Saleh Saputra Hadiwinarto Sari Dewi Kusumaningrum SATRIYAS ILYAS Septia Kurrota Aini Seto Wahyu Prasetyo Sidauruk, Charles Siswati, Ayu Siti Nurul Aini Soegeng, Irwin Sukrisno Soelistyawati Soelistyawati Sri Andayani Sri Andayani Sri Andayani Suci Harira Sari Hatuina Sudiyarti, Nining Sugiarti, Riski Suhardi Suhardi Suherman, Achmad Daengs Gatot Sukriyadi, Sukriyadi Sulistyowati, Tussi Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sunarya, herni Suwarno Suwarno Syah Putra, Rizky Daniar Syahputra, Dicky SYAHRANI SYAHRANI Tamara Eka Tri Rahmadhani Tandiyono, Tan Evan Taufiq Urohman Taufiqur Rachman Thobari, Muhammad Burhanuddin Tjahjo Purtomo Tri Andjarwati Tri Ratnawati Tri Ratnawati Tri Ratnawati Tri Ratnawati Tumanggor, Laurentius St Gomo Ulfi Pristiana Ulumiddin Urohman, Taufiq Uswatun Hasanah Utomo, Ekwan Setyo Viando, Feterrido Wahyu Wahyuni, Amalia Wahyuni, Titin Wibowo, Bima Ardiyanto Winda Dwi Octavia Wiwik Handayani Wiwik Retnaningsih Wiwit Lusiana Ximenes, Elias Yoni Evan Pratama Yuliar Kartika Yuliar Kartika Zaenal Arifin Zamzami Sabiq Zuono, Trida Trisno