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The Effect Of Anxiety, Information Technology Capability, and Trust On Employee Performance With Intension To Leave As An Intervening Variable At PT BPR Bank Jombang Perseroda Asbari Nurpatria Kristin; Siti Mujanah; Sumiati Sumiati
Global Economics: International Journal of Economic, Social and Development Sciences Vol. 2 No. 2 (2025): June: Global Economics - International Journal of Economic, Social and Developm
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globaleconomics.v2i2.282

Abstract

PT BPR Bank Jombang Perseroda has developed well, and the increase in assets each year is significant, but the problems that still arise in the organization are high employee anxiety, due to the rapid development of information technology (increasingly sophisticated), and the level of trust is still relatively low and Intention to Leave is still not good, becoming a phenomenon in this study. The purpose of this study is to determine the effect of anxiety, IT Capability and trust on employee performance with Intention to Leave as an Intervening variable at PT BPR Bank Jombang Perseroda. This study uses a quantitative method with primary data sources obtained from distributing questionnaires. The population of the study were employees of PT BPR Bank Jombang Perseroda. The selection of respondents was carried out using the saturated non-probability sampling method with a total of 90 respondents. The data analysis method used descriptive analysis and SEM-PLS analysis. The results showed that the variables anxiety, IT Capability and trust had a positive and significant effect on employee performance through Intention to Leave of PT BPR Bank Jombang Perseroda employees.
Pengaruh Pemberdayaan Karyawan dan Keterlibatan Kerja terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Intervening pada Klinik Mata Tritya Surabaya Aprilia, Fina; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 3 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i3.5998

Abstract

One of the things that can improve performance is employee job satisfaction. This study investigates the effect of employee empowerment and work engagement on employee satisfaction. It also investigates whether employee satisfaction is a good mediator. This study conducted a survey on employees at Tritya Eye Clinic Surabaya. Using saturated sampling method, 66 employees were surveyed. The data was then analyzed using Structural Equation Modeling. The findings show that employee empowerment and work engagement contribute positively to employee satisfaction. The study also proved that employee satisfaction mediates the relationship between employee empowerment and work engagement on employee performance. This study contributes to understanding employee behavior using the framework of employee satisfaction and employee performance at Tritya Eye Clinic Surabaya, which can also be applied to other general companies.
Pengaruh Currency Dan Co-Creation Terhadap Customer Loyalty Yang Dimediasi Oleh Customer Satisfaction Wibowo, Bima Ardiyanto; Kurniawan, Mateus Andhi; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 3 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i3.6018

Abstract

Customer satisfaction is one of the key drivers of customer loyalty, both for products and services. This study investigates the influence of service quality, brand image, and cost on customer satisfaction, as well as whether customer satisfaction serves as an effective mediator. The research surveyed general patients of Tritya Eye Clinic Surabaya. Sampling was conducted using a purposive sampling method with specific considerations, resulting in 154 respondents. The data were analyzed using Structural Equation Modelling (SEM). The findings indicate that service quality, brand image, and cost contribute positively to customer satisfaction. The study also confirms that customer satisfaction mediates the relationship between service quality, brand image, and cost with customer loyalty. This research contributes to understanding operational management by applying the framework of service quality, brand image, and cost in the context of healthcare service providers.
Pengaruh Kepercayaan dan Kenyamanan Terhadap Loyalitas dengan Kepuasan Pasien Rawat Jalan Sebagai Intervening di Klinik Mata Tritya Surabaya Kurniawan, Mateus Andhi; Wibowo, Bima Ardiyanto; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 4 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i4.6037

Abstract

Customer satisfaction is one of the things that triggers customer loyalty to a product or service. This study investigates the effect of trust and convenience on customer satisfaction. It also investigates whether customer satisfaction is a good mediator. This study surveyed patients at Tritya Eye Clinic Surabaya. Using purposive sampling method with sample criteria being patients who have been treated at the Clinic, 152 respondents were obtained. The data was then analyzed using Structural Equation Modeling. The findings show that trust and convenience contribute positively to customer satisfaction. The study also proved that customer satisfaction mediates the relationship of trust and convenience to customer loyalty. This study contributes to understanding marketing management using the trust and convenience framework in healthcare companies, which can also be applied to other general companies.
Pengaruh Pemberdayaan Karyawan dan Kerjasama Tim terhadap OCB dengan Kepuasan Kerja sebagai Variabel Intervening pada PT BPR Bank Jombang Perseroda Kristin, Asbari Nurpatria; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 3 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i3.6063

Abstract

One of the things that can increase Organizational Citizenship Behaviour (OCB) is employee job satisfaction. This study investigates the effect of employee empowerment and teamwork on employee satisfaction. It also investigates whether employee satisfaction is a good mediator. This study surveyed employees at PT BPR Bank Jombang Perseroda. Using saturated sampling method, 96 employees were surveyed. Data was then analysed using Structural Equation Modelling. The findings show that employee empowerment and teamwork contribute positively to employee satisfaction. The study also proved that employee satisfaction mediates the relationship of employee empowerment and teamwork to OCB. This study contributes to understanding employee behaviour using the framework of employee satisfaction and OCB in PT BPR Bank Jombang Perseroda, which can also be applied to other public companies
Pengaruh Servant Leadership, Work Ability Terhadap Employee Performance Dengan Menggunakan Self Esteem Sebagai Variabel Intervening Pada Pegawai Pemerintah Kota Surabaya Kusumaningrum, Sari Dewi; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 5 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i5.6153

Abstract

This researchi aims to examine 4 (four) variables : servant leadership, work ability and self-esteem on employee performance, and self-esteem as an intervening variable between servant leadership, work ability and employee performance.This type of research is quantitative research. This research was conducted at the Karang Pilang District Office, Surabaya City. Sampling used random sampling technique with the Slovin formula.Respondent were 88 respondents rom a population of 112 employees. The data obtained by distributing questionnaires was then analyzed using SEM PLS and hypothesis testing using the SmartPLS 4 tool. The results of this study showed that the direct influence was a positive and significant relationship between work ability,self-esteemind employee performance.The hypothesis wass accepted . Meanwhile, the direct influence of servant leadership on employee performance and self-esteem si rejected.In the indirect influence of servant leadership on employee performance, the hypothesis is rejected,which means that self-esteem cannot ne an intervening variable. Meanwhile, the indirect effect of wor ability on employee performance is that the hypothesis is accepted,self-esteem can be an intervening variable.
Pengaruh Inklusivitas Gender, Keterlibatan Karyawan, dan Dukungan Sosial Terhadap Kinerja Karyawan dengan Psychological Safety Sebagai Variabel Intervening pada PT. Intan Timur Energi Kautsar, Careen Adhania; Riyanto, Asis; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 4 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i4.6370

Abstract

This study aims to analyse the effect of gender inclusiveness, employee engagement, and social support on employee performance at PT Intan Timur Energi, with psychological safety as a mediating variable. In the context of globalisation and increasingly complex digitalisation, effective human resource management is very important. Gender inclusiveness in the workplace is proven to increase innovation and team effectiveness, while employee engagement acts as an indicator of successful HR management. Social support from superiors and co-workers also contributes to employees' emotional well-being. This study uses a quantitative approach with an explanatory design to test the relationship between variables. The analysis results show that all independent variables have a positive influence on employee performance, and psychological safety serves as a significant mediator. The findings contribute to the HR management literature as well as practical recommendations for companies in creating an inclusive and productive work environment. It is hoped that this research can serve as a reference for the development of better management strategies in the future.
Analisis Hubungan Beban Kerja dan Stres Kerja pada Karyawan Logistik: Peran Work-Life Balance sebagai Mediator di PT. Wahana Lintas Nusantara Karimah, Nurul; Nitte, Eka Putri Prinanda; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 4 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i4.6453

Abstract

This study aims to examine the relationship between workload and job stress among logistics employees at PT. Wahana Lintas Nusantara, highlighting the role of work-life balance as a mediator. In the logistics industry, high workloads often lead to job stress, which negatively impacts employee well-being and company productivity. This research involved 120 operational employees as respondents, who completed questionnaires related to workload, job stress, and work-life balance. Path analysis was employed to identify both direct and indirect relationships among the variables. The findings reveal that workload has a significant positive effect on job stress, indicating that the higher the workload experienced by employees, the greater the level of stress they feel. However, work-life balance plays a significant mediating role, where a balanced work and personal life can mitigate the negative impact of workload on job stress. These findings suggest that company efforts to support work-life balance, such as flexible work schedules, adequate leave, and mental health programs, can help employees manage stress and enhance their well-being. This study provides valuable insights for the management of PT. Wahana Lintas Nusantara in designing policies that promote work-life balance for employees. Furthermore, it contributes to the academic literature on the relationship between workload, job stress, and work-life balance in the logistics sector, particularly in Indonesia.
Pengaruh FOMO, Brand Image, dan Price Consciousness Terhadap Repuchase intention dengan Purchase Decisions Sebagai Variabel Intervening Botol Minum Corkcicle pada Gen Z Cahyani, Regita; Thobari, Muhammad Burhanuddin; Mujanah, Siti; Fianto, Achmad Yanu Alif
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 5 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i5.6629

Abstract

Technological advancements and increasing market demands are forcing companies to continuously strive to improve the consumer behavior landscape, especially among generation Z. One of the increasingly prominent phenomena is Fear of Missing Out (FOMO), which is the fear of missing out on pleasant or profitable experiences that others are having. This FOMO, triggered by constant exposure to interesting content on social media, encourages generation Z to make implusive purchases. In addition to FOMO, strong brand image and price consciosness also play an important role in purchasing decisions. The data was collected using a questionnaire that had been tested for validity and reliability, and analyzed using IBM SPSS STATISTIK 25 path analysis
Analisis Bibliometrik Tentang Quiet Quitting Ario Bagus Nugroho; Siti Mujanah; Achmad Yanu Alif Fianto; Dedi Junaedi
Transformasi Manageria    Journal of Islamic Education Management Vol. 5 No. 3 (2025): Transformasi Manageria Journal of Islamic Education Management 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/manageria.v5i3.3183

Abstract

Performance and engagement of the working employee could drop anytime, the company’s inability to provide work-life balance could even lead to quiet quitting that if ignored could increase employee turnover. The purpose of this study is to notice and to give information about the connections about quiet quitting based on previous studies. The methods used for this bibliometric analysis study are to merge the use of Publish or perish software to find previous studies with keyword “quiet quitting” and the use of VOSviewer software to cluster and to visualize its items. The results of this study are in the span of 2022-2024 there are 996 studies about quiet quitting, VOSviewer cluster the items of study into 5 (five) cluster and visualize the connection between items of study, publication year, and topic density or publication frequencies. The visualizations results show that these items of study have connections between clusters, these items of study are quiet firing and disengagement both have a connection of their own, the next items of study are the great resignation, management, work-life balance and job burnout each items have a connection with items of study job satisfaction. This study also find that items of study job burnout and job satisfaction are the items which have relatively small density because it is mostly studied in the year of 2024. Based on this study can be concluded that the connection between items of study quiet firing and disengagement are worth paying attention to whenever discussing quiet quitting also items of study job burnout and job satisfaction are the items which connections on quiet quitting are rarely studied.
Co-Authors - Hwihanus A Triartomo Abdianto, Ahmad Abdul Halik Abdul Halik Abdul Halik Abdul Malik Abdul Rauf Abellia Permatasari Abiantoro, Bayu Achma Yanu Alif Fianto Achmad Maqsudi Achmad Maqsudi Achmad Yanu Alif Fiyanto Achmad Yanu Aliffianto Achmad Yanu Alifianto Adam Maulana Adam Maulana Adinda Jennifer P Agtovia Frimayasa, Agtovia Agung Harikusuma Nugroho Agus Agus Agus Pawitra Agus, Taufiq Ahmad Mudabbir Pencalang Ahmad, Nursaadatun Nisak Ainiyah Aprelianingrum Aldi, Mukhamad Fauzan Alif Fianto , Achmad Yanu Alif Kurniawan Wiratama Alif, Achmad Yanu Alvian Jihad Amelia Kusniawati Amiartuti Kusmaningtyas Amin Sadiqin Andi Ernanti Wahyuni Oktaviana Anggraini, Leny Susilawati Anggun Wida Prawira Anindya Prastiwi Setiawati Annisa Kaffi Anton Respati Pamungkas Anugerah Aldiandra Kusuma Anzeala, Sheisa Aprilia, Fina Araujo, Delia Iria Magno de Ardiana, I .D. Ketut Raka Arif Hartadi Ario Bagus Nugroho Asbari Nurpatria Kristin Asis Riyanto Awwalunisa Aprilia Wijaya Ayuwangi, Bunga Azel Naufal Bahri, Salmi Yuniar Bayu Abiantoro Bela Septiana Benny Agus Setiono Bilad, Dava Imadul Bin Azam, Yusof Saqafi Binar Dwiyanto Pamungkas, Binar Dwiyanto Bradford, Snyder Budhi Hartanto Cahyani, Regita Candraningrat, Candraningrat Careen Adhania Kautsar Chilmaniya Baril Haq Cipnal Muchip M Cloudya, Afifah Darmayanto Darmayanto Darmayanto, Darmayanto DARYONO Dassucik, Dassucik De Partho, Alviano Dearani, Ninka Dedi Junaedi Deetje W. Manuain Desi Desi Dewi Nurhayati Dewi Nurhayati Diana Mukhbitah Sary Dimas Syahid Muzakky Diyah Maharani Djumaiyah Djumaiyah Dodi Putra Purnama Dody Hartono dan Ramayanto Donny Melianto Donny Melianto Duvan Samudra Laisoka Dwi Nugroho, Septian Dwi Yana Rahmawati Edden, Hatta Mayda Nur Edi Gunawan Effendy Gunardi Eka Putri Prinanda Nitte Eka Safitri Ekbal Santoso El Shaddai Putri Octavia Elly Karmeli Elsy Margaritha Prastisye Rihi Enisa Tunggal Dewi Ericha Fitrianingsih Ermayanti, Dian Ernawaty, Lisa Ervina Ervina Erwan Khanissuma Esti Sumirat Faiza, Garwa Fajar Wicaksono Fandi Pratama Putra Febrian Dimas J. Wibowo Febrianti, Reni Febrianto, Gustaf Naufan Feridotum Asmataini Fianto , Ahmad Yanu Alif Fianto, Achmmad Yanu Alif Fina Aprilia Fiorentino, Kevin Fitri Purwanto Fitrianingsih, Ericha Fransiska Saferia Moi Gaeldeba Garaika Gatot Sargiman Gatronado Garaika Ghora Wisnu Samudra Gilbert Billy Rivaldo Matahurila Hamlatul Arsy, Awlya Handayani, Trisna Duwi Hanjaya, Yahya Kurnia Hapsa Usman Harjo Seputro, Harjo Hartadi, Arif Hartono Hartono Hartono, Rakhmad Sugih I Dewa Ketut Raka Ardiana I Made Suparta I.D. Ketut Ardiana Ida Aju Brahma Ratih Ida Aju Brahmasari Ida Ayu Brahmasari Ida Ayu Brahmasari Imam Indriyana Widyastuti Isfandi Ibrahim Isnawiyah Isnawiyah Iwan Setiawan Jainuddin, Jainuddin Jumri KARIMAH, NURUL Karyono Karyono Kautsar, Careen Adhania Kevin Fiorentino Khairunnisah, Noni Antika Kristin, Asbari Nurpatria Kun Ismawati Kun Muhammad Adi Kurnadi Kurniawan, Mateus Andhi Kusuma Wijaya Kusuma, Anugerah Aldiandra Kusumaningrum, Sari Dewi Kusumaningtyas, Amiartuti Lau Go’o, Maria Alni Layalia, Aghnia Lilik Faiqotul Himmah Lionardo, Erik Lis Mintarti Lisnawaty Lisnawaty, Lisnawaty Lokajaya, Nyoman Lusiana, Wiwit M Shoim Machsun Machsun Made Suparta Maulaningrum, Pristiya Mayang Viodita Moch Irsyad Ainur Rafi Mochamad Aziz Mochamad Bagus Setiyawan Moh Argy Hariran H Moh. Rifaizal Lahmudin Moh. Riskiyadi Moi, Fransiska Saferia Muhamad Nafi' Asrori Muhammad Burhanuddin Thobari Muhammad Husain Muhammad Nizar Firmansyah Mujiono Pangestu Alam Nabila, Alifia Salma Naisya Nur Karimah Nanda Pinandita Ramadhani Nanis Susanti Naufal, Azel Ningrum Desy Arisandi Nisak Achmad, Nursaadaatun Nisak, Solihatun Nitte, Eka Putri Prinanda Nonce Farida Tuati Noranee, Shereen Novi Kurniawati Nugroho, Ario Bagus Nugroho, Mulyanto Nur Azizah Nur Rahmad Alfin Mustaqim Nur Shabrina, Alisa Nuradi Mulya Razaq Nurul Karimah Ogya Aryasatya Oksatana, Miga Okta Antika Prasetiya Oktavia Nor, Erika Olivia Sintia Tokan Paramitha, Intan Tirzana Pasaribu, Betsy Tiurma Phitaloka, Nimas Galuh Pipit Fadilatul Fitri Pramana, Agus Pawitra Widya Pratama, Raditya Yuniar Alfani Prawira, Anggun Wida Pristiana, Ulfi Pristiya Maulaningrum Puspita, Vida Indira Puspitasari, Kiki Puput Putera, Muhammad Tommy Fimi Putra, Rizky Daniar Syah Putri, Fauziah Fidaroini Putro, Tri Akhmil Bintoro Rahmawati, Dwi Yana Ramadhani, Muhammad Harits Zidni Khatib Ramdan Rasyidi, Ahmad Hafas Ratna Putri Wulandari Ratnaningsih Sri Yustini Ratnaningsih Yustini Regita Cahyani Regita Octavia Ridwan, M. Sihab Ridwan, Mochammad Sihab Rika Puspita Rini Rina Sandora Risma Titania Andriani Riyadi Nugroho Riyanto, Asis Robertus Hari Susilo Romaji RR. Ella Evrita Hestiandari Rudi Santoso Sagung Ayu Dwianjani Trisna Indraswari Salam, Nurus Salihi, Said Saleh Saputra Hadiwinarto SATRIYAS ILYAS Septia Kurrota Aini Seto Wahyu Prasetyo Siswati, Ayu Siti Nurul Aini Snyder Bradford Soegeng, Irwin Sukrisno Soelistyawati Soelistyawati Sri Andayani Sri Andayani Suci Harira Sari Hatuina Sudiyarti, Nining Sufatmi, Sufatmi Sugiarti, Riski Suhardi Suhardi Suhardi Suhardi Sukriyadi, Sukriyadi Sulistyowati, Tussi Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sumiati Sunarya, herni Susana K. Alfons Suwarno Suwarno Syah Putra, Rizky Daniar Syahputra, Dicky Tamara Eka Tri Rahmadhani Tan Evan Tandiyono Taufiq Urohman Taufiqur Rachman Thobari, Muhammad Burhanuddin Titin Wahyuni Tjahjo Purtomo Tri Andjarwati Tri Ratnawati Tri Ratnawati Tri Ratnawati Tri Ratnawati Ulfi Pristiana Ulumiddin Urohman, Taufiq Uswatun Hasanah Utomo, Ekwan Setyo Valdo Hana Primasatria Viando, Feterrido Wahyu Wahyuni, Amalia Wibowo, Bima Ardiyanto Winda Dwi Octavia Wiratama, Alif Kurniawan Wiwik Handayani Wiwik Retnaningsih Wiwit Lusiana Ximenes, Elias Yoni Evan Pratama Yuliar Kartika Yuliar Kartika Yulijantik, Yulijantik Zaenal Arifin Zainul Arifin Zubastian Rachman Zuono, Trida Trisno