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Journal : Pedagogy Review

Strategies for Optimizing Teacher Service Quality through Strengthening Knowledge Management, Interpersonal Communication, Organizational Support, and Job Satisfaction Hermawan, Andi; Wardani, Andri Kusuma; Susilowati, Endang; Hanum, Ulfiah
Pedagogy Review Vol 3, No 1 (2024): Pedagogy Review
Publisher : Institute of Multidisciplinary Research and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61436/pedagogy/v3i1.pp01-19

Abstract

Abstract: This study investigates strategies to improve the quality of teacher services in vocational high schools by examining the roles of knowledge management, interpersonal communication, organizational support, and job satisfaction. As vocational education serves as a cornerstone for human resource development, teacher performance plays a critical role in achieving its objectives. However, initial findings indicate that teacher service quality at PGRI Vocational High Schools in Bogor Regency remains below expectations, particularly in dimensions such as reliability, responsiveness, assurance, empathy, and tangibles. This research aims to propose actionable strategies to address these shortcomings by exploring the interrelationships among key variables. Adopting a mixed-method approach, the study utilized path analysis to test hypotheses regarding the relationships among variables and employed the SITOREM method to prioritize indicators for improvement. From a population of 289 teachers, a sample of 168 was selected using the Slovin formula. Data collection was conducted through validated and reliable questionnaires, followed by statistical analyses, including normality tests, regression analysis, and multicollinearity assessments, ensuring the reliability and robustness of the findings. The results demonstrated significant direct and indirect effects of knowledge management, interpersonal communication, and organizational support on job satisfaction and teacher service quality. Critical areas identified for improvement included knowledge acquisition, openness, fairness, and job satisfaction, while strengths such as knowledge utilization and group equity were highlighted for maintenance. The SITOREM analysis provided a structured approach to prioritize interventions, identifying fairness, supervisor support, and empathy as key areas for actionable improvement. This study emphasizes the interconnected role of leadership, effective communication, and supportive organizational structures in creating an environment conducive to high-quality teaching. Its findings contribute to the broader dialogue on enhancing teacher service quality in vocational education. Practical recommendations include implementing targeted training initiatives, revising institutional policies, and fostering supportive organizational cultures. While the study offers valuable insights, it acknowledges limitations such as its reliance on self-reported data and the contextual focus on vocational high schools. Future research is encouraged to include additional variables and expand the findings to different educational contexts.   Keywords: teacher service quality, knowledge management, interpersonal communication, organizational support, job satisfaction, SITOREM analysis.
Co-Authors . Jamilah A, Miftahul Natasya Aditiya, Wisnu Rega Adyani, Kartika Agustini Utari Ahadi Sulissusiawan Ahimma, Alya Ali, Ismail ALKAROMAH, LATIFAH Amellia, Gita Andayani, Kemas Vivi andi hermawan Andriyani, Salva Anggraeni, Annisa Nurhaliza Apriliana, Shinta Dwi Ardiani, Salva Ari Syahidul Shidiq Arifin Arisanti, Atika Zahria Assalim , Nafila Saniya Atik Pujirahayu atik, nur sri Az Zahra, Ana Diva Azian, Fhazlina Nur Aziz, S. Kamilia Azizah, Cindy Velisa Bahrudin, . Bakti Mulyani BILA FAUZIYAH TAMAMI, SALSA BUDIATI Cahyaningtyas , Sherlyna Cahyaningtyas, Sherlyna Cahyo Wahyu Utomo Cholifah, Uma Chotib , Chotib Ciptonugroho, Wirawan Clarry Sada Damayanti, Nida Darsin, Darsin Deden Ramdani Desi, Nina Maria Dewi Yuliati Dewi, Rosita Komala Dhanang Respati Puguh Dhanang Respati Puguh Diniayuningrum, Anggie Dinomo, Juliano Arif Rahman Djon Lasmono Dwiyanti, Yunita Eka Ratnawati Endang Surani, Endang Erlangga, Riski Haris Erlina, Emiliana Erna Susanti Ervin Nurhayati, Ervin Erwin Susanto Sadirsan F Widhi Mahatmanti Fauzia, Naila Fitriyanti, nisrina Gusnadi , Aloisius Satriya Gusnadi, Aloisius Satriya Hanifatur Rosyidah, Hanifatur Hanizar Kuntarti Hanum, Ulfiah Haras L.M, Hediza Hardiany, Dewi Hardiany, Dewi Rosnita Haryono Rinardi Hidayah , Luthfi Hidayah, Luthfi Husniyah, Imamatul Ifah Munifah Jannah, Nadia Fauziah Izzatul Jingga, Azharine Purwa Kartika Nuswantara Kasali, Rhenald Kesuma, Dewi Khoeroh, Himatul Khunelis, Khunelis Kristinawati, Kristinawati Kurniati, Lely Kusumaningtyas, Etika Dewi Laurensius Salem Lina Mahardiani Lismaini, Lismaini Luthfiyani , Fadiyah Luthfiyani, Fadiyah M. Masykuri M. Nancye, Pandeirot Maghreza, Neyla Maharani, Rizki Deva Mardhatillah, Fazkia Alifa Maria Ulfa Martono Martono Maryam Maryam Maryani Maryani meiranny, arum Mohammad Masykuri Murjono , Hodia Harywan Murjono, Hodia Harywan Murtyaningsih, Rina Nabila, Zulfa Nancye, Pendeirot M Nanik Dwi Nurhayati Nasiha, Zahra Talenta Nasrun Naura, Zahira Dinda Nazirin, Muhammad Ni Wayan Suarmini, Ni Wayan Niken Prasetyawati, Niken Nilatul Izah, Nilatul Noor Naelili Masruroh Novita, Vernanda Dela Nurcahyani, Septiana Tri Nurfita, Yola Nurmia, . Nurseto, Lantip Nurwanti, Tiara Pangesti, Fahida Aprilia Poetra, M. Andika P Prasetyawati, Azizah Nur Prastiawan, Muhammad Dwi Prayogo, Basuki Hadi Priesa Adi, Araaf Zulfan Prihantoro, Alita Selvi Purnomo, Diky Eko Purwanita Setijanti Putri, Az-zahra Jasmine Heru Putri, Iman Cahyani Putri, Melody Aria Rabith Jihan Amaruli Rahayu Apriliaswati Rahmania, Haya Aqila Rahmawati, Deti Rakhimah, Fitriana Ramadhan, Dimas Prianov Ramadhani, Dinda Putri Rani, Fadwa Ratna, Sari Kusuma realita, friska Rehulina Juniarti BR Sembiring Risna Junianti Rita Indah Sari Rohmansyah , Krisna Rohmansyah, Krisna Rohmatun, Tyas Dwi Rumbekwan, Albert Sabat, Christ Levionita Sabiila, Vinandini Safitri, Nadia Indri Salim, Nafila Saniya SARI, LATIFAH Savitri, Gita Fadhiya Setiono Setiono Setyowati, Widiastuti Agustina Eko Sholihah, Awalia Sholihah, Khoirur Rohmaniatush Siswati, Ari Sri Haryani Sri Mulyani Sri Retno Dwi Ariani Sri Yamtinah Sulistiyaningsih, Eka Fanti Sulistyo Saputro Sutapa, Y. Gatot Sutapa,, Gatot Suwargono, Trio Syaharani, Nadia Salwa Syaidati Maharani, Syaidati Syambasril . Syambasril, Syambasril Tambunan, Eva Rosmalasari Tianme, Zahra Seleisyah Tri Winarni Umayah, Alfi Utami, Adinda Sih Pinasti Retno Utami, Yeri VINA NUR INDAH SARI Wafa, Zaenul Wahid, Fariz Abdul WAHYU HERMAWAN, WAHYU Wahyu Puji Lestari, Wahyu Puji Wardani, Andri Kusuma Wardani, Salma Fauzia Warjayanti, Galina Wathon, Muhammad Hizbul Wati, Dewi Sapta Widyawati , Eliana Widyawati, Eliana Windiasty, Ananda Dea Wulandari, Regita Ika Yuli Astuti Zumaro, Elqy Mei ‘Aisy, Ghina