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Mediation Of Consumer Satisfaction On Product Quality And Quality Of Service To Customer Loyalty Hanamasa Restaurant In Jakarta Sri Rusiyati; Dede Suleman; Ida Zuniarti; Ety Nurhayaty; Aprilia Puspasari; Dede Mustomi; Joko Ariawan; Lukman Hakim
International Journal of Social and Management Studies Vol. 3 No. 6 (2022): December 2022
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v3i6.255

Abstract

This study aims to analyze the mediating effect of customer satisfaction on product quality and service quality variables on customer loyalty at Hanamasa restaurant in Jakarta. Sampling used purposive sampling method, the collected data was processed using SmartPLS 3.0 software. The results showed that customer satisfaction was not significant as a mediating variable on the effect of product quality on loyalty, while on the effect of service quality on loyalty, customer satisfaction became a significant mediating variable. The findings of this study also show that service quality has a significant impact on customer satisfaction, and customer satisfaction has a significant impact on loyalty
PELATIHAN PENINGKATAN KETERAMPILAN BAHASA INGGRIS REMAJA DAN DEWASA PADA KOMUNITAS MADAM (KMD) BAMBU APUS – JAKARTA Joko Ariawan; Dewi Astuti; Ana Ramadhayanti; Aris Hidayat
JURNAL PENGABDIAN MANDIRI Vol. 1 No. 11: November 2022
Publisher : Bajang Institute

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Abstract

Dalam melaksanakan kewajiban Tridharma Perguruan Tinggi dimana salah satunya adalah melaksanakan Penelitian dan Pengabdian Masyarakat (PM) maka kami para pengajar/ Dosen wajib melaksanakan kegiatan tersebut. Dibawah naungan Universitas Bina Sarana Informatika (UBSI) yang bergerak di bidang Pendidikan khususnya Pendidikan Tinggi dengan mengikuti perkembangan dan kemajuan teknologi khususnya Indonesia sebagai satu negara yang memiliki potensi sumber daya alam dan manusia yang banyak belum dapat disetarakan dengan negara-negara maju. Salah satu bentuk kepedulian dengan melakukan aktifitas PM adalah berinteraksi langsung dengan Komunitas Madam – KMD yang berlokasi di Jl. Bambu Apus Utara RT 10/ 02. Kelurahan Bambu Apus , Cipayung Jakarta Timur. Kegiatan Pengabdian Masyarakat yang dilakukan dalam bentuk ” Pelatihan Peningkatan Keterampilan Bahasa Inggris Remaja dan Dewasa Pada Komunitas Madam (KMD), Bambu Apus – Jakarta Timur. Kegitan PM tersebut hasil yang diharapkan dapat membantu para remaja tersebut untuk meningkatkan keterampilan dalam berbahasa Inggris pada era digital saat ini dimana seluruh aktifitas berinteraksi baik melalui berbagai media sudah secara umum menggunakan kata dan istilah dalam bahasa Inggris serta dapat digunakan dalam berkomunikasi aktif. Kegiatan Pengabdian Masyarakat akan dilaksanakan secara tatap muka dengan tetap memperhatikan protokol kesehatan. Hasil luaran nantinya akan dipublikasi berupa artikel di media masa cetak atau elektronik. Harapan kegitan ini dapat meningkatkan pengetahuan serta keterampilan remaja khususnya pada komunitas Madam (KMD) di Bambu Apus dalam hal teknik komunikasi dalam bahasa inggris baik berupa lisan maupun tulisan.
THE ROLE OF HUMAN RESOURCES IN TOURISM DEVELOPMENT TO INCREASE REGIONAL INCOME OF SUMEDANG REGENCY Ariyanto Ariyanto; Yulianah Yulianah; Joko Ariawan
Jurnal Ekonomi Vol. 11 No. 03 (2022): Jurnal Ekonomi, 2022 Periode Desember
Publisher : SEAN Institute

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Abstract

Because the tourist industry is one of the most significant contributors to the overall expansion of a region's economy, it is imperative that all aspects of tourism development be taken into consideration. When it comes to the development of tourism, one factor that needs to be taken into consideration is the issue of human resources. As a result, the purpose of this study is to investigate the function of human resources in the expansion of tourism as a means of boosting the income of the Sumedang district. The approach of qualitative descriptive analysis was utilized in the course of this research. And the data collection instruments include things like observations, document analyses, interviews, and studies of published works of literature. This is how the data is collected. According to the findings of the study, the efforts made by the government of the Sumedang district in order to increase the income of the region include the development of all tourism potentials that are now available. In addition to the role that infrastructure plays in the development of tourism, the role of natural resources also plays an important role; as a result, education and training are required, particularly for human resources, which are primarily the community that is located around tourist attractions
KOMPARASI KINERJA KEUANGAN PERTAMINA DENGAN BRITISH PETROLEUM, ROYAL DUTCH SHELL DAN EXXON MOBIL DI TENGAH TURBULENSI HARGA MINYAK DUNIA syukron Sazly; Herudini Subariyanti; Joko Ariawan; Aliffah Kusumaningrum; Andri Rizko Yulianto; Warsono Warsono
Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Vol 6 No 1 (2023): Article Research Volume 6 Number 1, Januari 2023
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi Al-Washliyah Sibolga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36778/jesya.v6i1.1024

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Tahun ini PT Pertamina (Persero) kembali muncul sebagai satu-satunya perusahaan Indonesia yang masuk dalam daftar Fortune Global 500. PT. Pertamina berhasil meningkatkan peringkatnya dari posisi 287 pada tahun lalu menjadi posisi 223 pada tahun ini. Sementara beberapa perusahaan minyak global dinilai berkinerja lebih baik sehingga berada pada posisi jauh di atas Pertamina yaitu, BP pada peringkat 18, Royal Dutch Shell di peringkat 19 dan Exxon Mobil di peringkat 23. Namun adalah tidak tepat jika menilai kinerja perusaan minyak tersebut hanya berdasarkan data dan situasi terakhir. Diperlukan data yang lebih panjang secara historis untuk menilai kinerja beberapa perusahaan tersebut secara lebih adil , juga tidak hanya melihat dari aspek profitabilitas saja tetapi juga aspek yang lain seperti likuiditas, solvabilitas dan produktifitas perusahaan tersebut. Penelitian ini bertujuan untuk melakukan perbandingan kinerja keuangan dari ke empat perusahaan minyak tersebut berdasarkan data pada tahun 2017-2021. Jenis penelitian ini adalah deskriptif kuantitatif,menggunakan tehnik pengambilan sampel purposive sampling dengan beberapa pertimbangan tertentu. Sampel yang digunakan adalah kinerja keuangan tahun 2017-2021 sebanyak 24 sampel. Pengolahan data menggunakan SPSS 25, dengan uji Kruskall Wallis. Varibel yang dibandingkan adalah Rasio Likuditas ( Current Ratio /CR), Solvabilitas ( Debt-Equity Ratio /DER), Aktifitas (Total Asset Trurn Over /TATO), Profitabilitas ( Net Profit Margin/ NPM), Rasio Dupont ( Return On Investment / ROI) dan Return On Asset / ROE). Hasilnya menunjukkan bahwa terdapat perbedaan yang signifikan pada Rasio Likuiditas (CR), Rasio Solvabilitas (DER). Rasio Aktifitas (TATO) dan Rasio Dupont ( Return On Investment/ ROI) pada kinerja keuangan perusahaan antara Pertamina dengan British Petroleum, Royal Dutch Shell dan Exxon Mobil. Sementara untuk Rasio Profitabilitas (NPM) danRasio Dupont ( Return On Equity /ROE) tidak berbeda signifikan.
Analisis Peran Moderasi Pertumbuhan Dana Pihak Ketiga Pada Hubungan Antara Risiko Kredit, Financial Performance Dan Kecukupan Modal Moh. Samsul Arifin; Hendy Tannady; Sutrisno Sutrisno; Ahmad Junaidi; Joko Ariawan
Journal of Economic, Bussines and Accounting (COSTING) Vol 6 No 2 (2023): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v6i2.5273

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The purpose of this study to analyze the effect of capital adequacy and credit risk on bank financial performance inmoderated by growth of third party funds. The population used in this study are commercial bank listed on the IndonesiaStcok Exchange (IDX) from 2016 to 2020 based purposive sampling method and the samples consisting are 18companies. This research analysis used moderated regression analysis (MRA). The results are capital adequacy hasnot effect on financial performance, credit risk has significant negative on financial performance, growth of third partyfunds not able to moderate the effect of capital adequacy and credit risk on bank financial performance. Keywords: Capital Adequacy, Credit Risk, Financial Performance, Growth Of Third Party Funds
Role of Work Satisfaction as Mediating Variable in Relationship Between Organizational Commitment, Compensation and Employee Performance in Porcelain Industry Najihatul Faridy; Endang Fatmawati; Uli Wildan Nuryanto; Joko Ariawan; Deddy Novie Citra Arta
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 1 (2023): Februari 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i1.896

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The objectives to be achieved in this study are to identify and analyze the effect of organizational commitment, job satisfaction and compensation on employee performance and to analyze the effect of compensation and organizational commitment on employee performance in the porcelain industry. Total population of 120 employees. Time of research conducted by researchers for 3 months. The research was conducted from March to May 2022. The data obtained from the results of the questionnaires will then be processed and analyzed with the aim of turning the data into information. Data processing and analysis was carried out using the SPSS version 23 program. The data analysis method used was multiple linear regression method. The result of the study is that organizational commitment has a positive and significant effect on employee performance. Job satisfaction has a positive and significant effect on employee performance. Organizational commitment and compensation simultaneously have a positive and significant effect on job satisfaction. Job satisfaction has a positive and significant effect on employee performance. Compensation has a positive and significant effect on job satisfaction. Organizational commitment has a positive and significant effect on job satisfaction. Organizational commitment and compensation simultaneously have a positive and significant effect on employee performance through job satisfaction.
The Influence of Work Motivation, Job Satisfaction and Democratic Leadership on Teacher Performance Safrida Safrida; Hendy Tannady; Muh. Rezky Naim; Joko Ariawan; Deddy Novie Citra Arta
JURNAL PENDIDIKAN DAN KEWIRAUSAHAAN Vol 11 No 2 (2023)
Publisher : STKIP PGRI SITUBONDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47668/pkwu.v11i2.742

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Many countries recognize that the problem of education is complicated, but everyone feels that education is an important state duty. In developing countries such as Indonesia, existing education systems and methods are often the target of criticism because the entire education system is in doubt. The low quality of education in Indonesia today will certainly have a negative impact on the life of the nation, because one of the factors for the progress of a country is the advancement of education in that country. Therefore, the purpose of this research is to explain and understand the influence of democratic leadership, work motivation, and job satisfaction on teachers in school. The study was conducted using a survey by distributing questionnaires in April 2022, in which 50 School teachers were used as respondents. The results of this study indicate that high democratic leadership will improve teacher performance, high work motivation will improve teacher performance, and good job satisfaction will improve teacher performance. Simultaneously, the democratic leadership variable, work motivation variable, and job satisfaction variable proved to have a positive and significant effect on teacher performance at school.
The role of HR information system in boosting the performance of employee Johan Hendri Prasetyo; Joko Ariawan
Enrichment : Journal of Management Vol. 13 No. 1 (2023): April: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i1.1220

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The massive development of information and communication technology requires companies to be able to adapt and implement the HR information system as a medium in developing work systems in companies. This research has purpose to identify and further analyze regarding the role of HR information system in improving employee performance both directly and indirectly which is through competence and work discipline. This research applied quantitative method with causality approach by taking sample of 200 respondents through snowball sampling technique. According to the research results and the analysis of data, it can be said that HR information system has capacity to increase the performance of employees at PT XL Axiata both directly and indirectly (through) competence and work discipline as mediating variables. Apart from having an influence towards the employee performance, based on these results it is also stated that HR information system could improve the competence and work discipline of employees at PT XL Axiata.
THE EFFECT OF BRAND ENDORSEMENT, E-WOM AND TRUST ON PURCHASING DECISIONS IN E-COMMERCE IN INDONESIA Dede Suleman; Puji Yuniarti; Dede Mustomi; Roy Irawan; Joko Ariawan; Raden Ati Haryati; Roydawaty; Aprillia
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 3 (2023): May
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i3.886

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In the current era of digitalization, many phenomena often occur in Indonesia, such as the transformation of shopping systems that use more technology and online media. In addition, many young Indonesians like South Korean culture which is synonymous with K-pop music, so companies must be able to see this opportunity as a marketing tool and also the new habit of consumers nowadays is to share their experiences online more often in the form of reviews, recommendations and content. this is a new behavior. Therefore, the purpose of this study is to analyze and test how much influence Celebrity Endorse and E-WOM and trust have on purchasing decisions in e-commerce. This study uses a quantitative method with a descriptive approach and analysis techniques using AMOS SEM. In the results of this study there were 144 respondents 4 variables and 24 indicators which information was processed to meet the research requirements. Statistical test results show that Brand Endorser, E-WOM and Trust have a direct and significant effect on purchasing decisions. And trust is the most influential factor on purchasing decisions.
The Effectiveness Analysis of Computational Thinking Patterns and Levels of Students’ Meta-Cognitive Awareness in Solving Learning Problems Sudadi Sudadi; Enos Lolang; Joko Ariawan; Iwan Henri Kusnadi; Misbahul Munir
Journal on Education Vol 6 No 1 (2023): Journal On Education: Volume 6 Nomor 1 Tahun 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v6i1.3217

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The goal of this study is to characterize students' computational thinking skills in problem-solving in terms of their degree of metacognition awareness. The study is descriptive and qualitative in nature. The participants were selected using purposive sampling, comprising of two students with reflective metacognitive awareness, two students with strategic metacognitive awareness, two students with aware metacognitive awareness, and two students with tacit metacognitive awareness. The data was collected through written tests and interviews and analyzed based on the computational thinking indicators. The findings reveal that the computational thinking abilities of students who use metacognitive awareness in problem-solving are abstraction, pattern recognition, and decomposition. Furthermore, students with strategic metacognitive awareness exhibit proficiency in abstraction and pattern recognition. Additionally, students who use metacognition awareness through abstraction or decomposition exhibit computational thinking abilities when solving problems. However, students with tacit metacognitive awareness do not meet the computational thinking indicators while solving problems.
Co-Authors Abdurohim Abdurohim, Abdurohim Aditya Wardhana Agni Isador Harsapranata Ahmad Junaidi Ainil Mardiah Al Ghazali Alam, A. Aminullah Ana Ramadhayanti Andina Dwijayanti Andri Rizko Yulianto Andriya Risdwiyanto Aprillia Arief Nuryana Aris Hidayat Aris Hidayat Aris Kurniawan ARIS KURNIAWAN Aris Kurniawan Ariyanto Ariyanto Budi Akhmad Tarigan Budi Harto Citra Arta, Deddy Novie Dede Mustomi Dede Suleman desi kristanti, desi Devy Sofyanty Dewi Astuti Dewi Astuti Dinar Riftiasari Dirgahayu Erri Dwi Aprilyani Dwi Setyaningrum, Etik Elizabeth Yohanes Endang Fatmawati Enos Lolang Ericka Yolandasari Eulin Karlina Eulin Karlina Faizah, Ana Frans Sudirjo Frans Sudirjo Fransiska Alvianti Bali Ghalib Suprianto Ghalib Suprianto Helmy Ivan Taruna Hendy Tannady Hendy Tannady Herudini Subariyanti I Ketut Suada Ibrahim Sevin Kurnia Ida Zuniarti Ida Zuniarti Ida Zuniarti Ida Zuniarti, Ida Ilham Arief Irvan Dwi Cahyo Irzan Soepriyadi Iwan Henri Kusnadi Jefri Putri Nugraha Johan Hendri Prasetyo Johan Hendri Prasetyo Juliawati, Poniah Julistyono Widodo Karlina, Eulin Kelvin Pangestu Kusumaningrum, Aliffah Kusumowardani La Mema Parandy Lotte, Luckhy Natalia Anastasye Lukman Hakim Magdalena Magdalena Magdalena Magdalena Mega Rossalia Nopier Aristia Misbahul Munir Moh. Samsul Arifin Muh. Rezky Naim Mustafa, Fahrina Najihatul Faridy Nurdiani, Tanti Widia Nurhayaty, Ety Nyoman Suardhita nyoman suardhita, nyoman Ohara, Muammar Revnu Prasetyo, Johan Hendri Puji Yuniarti Puji Yuniarti Puspasari, Aprilia Putri Ekaresty Haes Raden Ati Haryati Rasty Yulia Roy Irawan Roydawaty Safrida Sari, Ade Risna Setyawati , Kiki Shabrina, Fildzah Shafa Kirana Sinta Rukiastiandari Siti Toipah Sofyan Marwansyah Sri Rusiyati Sri Rusiyati Sri Rusiyati Sudadi Sugiarti Sugiarti Suryaningsih, Lilik Syukron Sazly Taat Kuspriyono, Taat Tanti Widia Nurdiani Tanti Widia Nurdiani Tengku Riza Zarzani N Tirwan Uli Wildan Nuryanto Wahid Wahid, Wahid Warsono Warsono Wiwin Wianti, Wiwin Wuryanti, Lestari Yohanes Totok Suyoto Yudha Julio Masdha Yulianah Yulianah Zahra Zahra