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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research SENTRALISASI Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Informasi dan Teknologi Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vivabio : Jurnal Pengabdian Multidisiplin Jurnal Sosial dan Teknologi Devotion: Journal of Research and Community Service Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Prosiding Konferensi Nasional PKM-CSR Jurnal Ekonomika dan Manajemen Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research International Journal of Advanced Multidisciplinary Eduvest - Journal of Universal Studies Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Advanced Multidisciplinary Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Atestasi : Jurnal Ilmiah Akuntansi

Euis Saribanon, Euis

Institut Transportasi Dan Logistik Trisakti

Author-ID : 557465

Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Neuroscience Nursing Public Health Social Sciences Transportation Other

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IMPROVE SERVICE USER SATISFACTION AT THE INTERNATIONAL AIRPORT THROUGH FACILITIES AND QUALITY OF SERVICE Euis Saribanon; Rista Dwi Pratiwi; Chaidir Tasran
Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Vol. 1 No. 1 (2021): Volume 1, Issue 1, May 2021. Journal of Economics, Management, Entrepreneur, an
Publisher : ABNUS Publisher

The research objective is to determine whether there is an influence of facilities and quality of domestic terminal services on service user satisfaction at El Tari Kupang International Airport in 2020. To answer the problem the author uses quantitative methods with primary data using questionnaire distribution and data management using regressionanalysis techniques, analysis coefficient data, multiple correlation, significant correlation test, coefficient of determination, and hypothesis testing. The results of this study are the facilities and quality of domestic terminal services jointly affect service user satisfaction shown by the multiple regression equation Y = 7.169 + 0.214 X1 + 0.594 X2, the regression equation shows there is an effect if the facilities and quality of domestic terminal servicestogether increased service user satisfaction at El Tari Kupang International Airport will increase with a strongrelationship. The strength of the relationship between these variables is positive and is at a strong level indicated by the coefficient of multiple correlation R = 0.799. The contribution of facilities and quality of domestic terminal servicestogether affect service user satisfaction by 63.8%. This means that 63.8% of the value of service user satisfaction isdetermined by the facilities and service quality of the domestic terminal together. Whereas for the remaining 36.2%service user satisfaction is influenced by other factors not examined in this study.

Peran Aktif Institut Transportasi Dan Logistik (ITL) Trisakti Dalam Meningkatkan Kesadaran Manajemen Kebencanaan Di Indonesia Raden Didiet Rachmat Hidayat; OlFebri OlFebri; Euis Saribanon; Aisyah Rahmawati; Sandriana Marina
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 1 (2018): Prosiding PKM-CSR Konferensi Nasional Pengabdian kepada Masyarakat dan Corporate Socia
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (213.666 KB)

Indonesia sebagai negara di area ‘ring of fire’ yang mempunyai deretan gunung berapi terbanyak di dunia mempunyai resiko bencana alam yang tinggi. Salah satu bencana alam terburuk dalam sejarah Indonesia adalah tsunami Aceh di tahun 2004. Letusan gunung berapi, banjir, tanah longsor, kabut asap, tsunami merupakan ancaman terus-menerus. Penanganan penanggulangan bencana baik pada pra bencana, saat bencana maupun paska bencana membutuhkan suatu koordinasi yang harus terintegrasi mengingat sensivitas waktu dan rentannya korban bencana. Penelitian memaparkan aktifitas penelitian dan pengabdian kepada masyarakat yang telah dilakukan oleh Institut Transportasi dan Logistik (ITL) Trisakti dalam memberikan kesadaran akan Manajemen Kebencanaan khususnya dibidang Transportasi dan Logistik Kebencanaan pada saat pra bencana maupun saat bencana. Terlibat aktif dalam pembentukan Forum Logistik Penanggulangan Bencana Indonesia (FORLOG PBI) yang diinisiasi oleh Badan Nasional Penanggulangan Bencana (BNPB), menjadi tim inti pembentukan Klaster Nasional Logistik Penanggulangan Bencana (KLASNASLOG PB) BNPB pertama di Indonesia, pembuatan kurikulum dan pengajaran mata kuliah Humanitarian Logistics di ITL Trisakti, memberikan penyuluhan tentang Logistik Kebencanaan kepada BNPB maupun masyarakat, maupun membuat penelitian serta tulisan tentang Manajemen Kebencanaan, telah dilakukan. Tulisan ini dilakukan dengan menggunakan pendekatan kualitatif karena ingin menggambarkan secara jelas dan mendalam aktifitas yang telah dilakukan. Hasil yang didapat adalah harus adanya kerjasama yang dilambangkan oleh segitiga Helix antara semua aktor yang terlibat seperti pemerintah, industri dan masyarakat (dengan akademisi didalamnya) untuk meningkatkan awareness atau kesadaran akan pentingnya Manajemen Kebencanaan.

FAKTOR-FAKTOR PENYEBAB KEMACETAN DI DKI JAKARTA Rohana Sitanggang; Euis Saribanon
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 3 (2018): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i3.823

Finding a solution in overcoming the bottleneck problems, we need to focus on the factors that affect the bottleneck . DKI Jakarta as the capital city has a very busy activity intensity, because it is the center of activity not only from indigenous people but also from residents around the region such as from Bekasi, Tanggerang, Depok and Bogor. Hence, it needs to subscribe an integrated transportation system with all related area. The purpose of this research is to find the causal factor of congestion that happened in DKI Jakarta in order to determine the most relevant transportation system policy applied in DKI Jakarta. By purposive sampling and quoted sampling method, there were 30 respondents from road users and communities around Jalan Cawang - Grogol and Kota Tua - Harmony. In processing questionnaire data, SPSS program version 19 was used with Descriptives analysis method. The result of this research is there are 3 order of the top ranking factors which cause traffic jam in DKI Jakarta that is 1). The use of Personal Vehicle in Jakarta is very high, 2). The use of two-wheel motorcycles in Jakarta is very high and 3). Vehicle volume is not proportional to road capacity.

Efektifitas Pelaksanaan Logistik Halal Euis Saribanon; Okin Purba; Lira Agushinta
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 5, No 3 (2019): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v5i3.809

This study aims to see the effectiveness of the implementation of halal logistics and the implementation of halal policies in logistics service providers in Indonesia. The need for a halal market in Indonesia is increasing and the market is no longer just talking in the context of food, but also has become a lifestyle. With this phenomenon, the logistics sector and the product supply chain must also apply halal aspects to the industry. As a pioneer of Halal Assurance System (Sistem Jaminan Halal/ SJH) Logistics where companies must be able to maintain halal during the supply chain process and ensure that the products distributed do not contaminate between halal and non-halal products. This research was conducted using descriptive method. Data was collected through direct observation in the field, interviews with employees and literature studies.

KINERJA PELAYANAN PEMERIKSAAN KAPAL BERBENDERA INDONESIA OLEH MARINE INSPECTOR Euis Saribanon; Reza Fauzi Jaya Sakti
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 3, No 1 (2016): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v3i1.923

Tanjung Priok Harbormaster Office is a unit at the Sea General Directorate in the Ministry of Transportation. This unit has a task to carry out surveillance and law enforcement in shipping. To know the service performance of vessel inspection, the Public Satisfaction Index is used, due to PAN Ministerial Decree No. KEP-25 / M.PAN / 2/2004 on 24th February 2004 concerning on the Guidelines of Public Satisfaction Index in the Service Unit of the Government Agency. This study aims to analyze the service performance of Indonesian vessel inspection by the Marine Inspector to the level of Public Satisfaction Index at the Tanjung Priok Harbormaster Office Jakarta. The result of the study shows that 1 from 14 indicators measured is still not good, which is the accuracy of time in vessel inspection. This means that the organization has less competency in recruiting the Marine Inspectors or Marine Inspector Candidates. The organization also lacks of facilities and infrastructures to support the activities of vessel inspection, resulting the user dissatisfaction at the Tanjung Priok Harbormaster Office.

FAKTOR-FAKTOR PENYEBAB BERMASALAH KINERJA KARYAWAN Euis Saribanon; Raden Roro Riri Kurniawati
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.961

Road Transportation Terminal Unit businessis the operational hub terminals in Jakarta. Unit Road Transportation Terminal Unit businesshas a direct responsibility to the Head of Jakarta Transportation Department which is under and directly responsible to the Governor of DKI Jakarta through the secretary. This study was conducted to determine the performance level of employees of Road Transportation Terminal Unit businessin 2013. The study is using the method of fishbone analysis. Analysis and discussion of the results obtained the conclusion that the percentage of main categories for human resources was 55.56%. It stated that the task sequence has not been implemented properly. The percentage of main categories for engine was 58.33%. It stated that the use of an official car to carry out the task of day-today has not been effective yet. Ultimately, the percentage of main categories for motivation was 83.33%. It stated that it is needed to apply a reward and punishmentsystem.

Evaluation of the Implementation of Traffic and Road Transportation Safety Supervision in the Infrastructure Sector Imam Ozali; Euis Saribanon
Eduvest - Journal of Universal Studies Vol. 1 No. 10 (2021): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Supervision is the process of determining performance measures and taking actions that can support the achievement of the expected results in accordance with the performance that has been set. With many problems regarding the public transportation service sector in DKI Jakarta, the evaluation of the implementation of supervision as stated in Government Regulation of the Republic of Indonesia No. 37 of 2017 concerning Traffic and Road Transportation Safety, is ensured to be carried out according to existing regulations. The problem in this research is how the implementation of Traffic Safety and Road Transportation in the Infrastructure Sector with the object of the Transportation Company in Jakarta, to solve the problem the author uses a mix method research that combines quantitative and qualitative methods. The output of this research is to produce a quality research and can provide valuable input to the government as a regulator and public transport companies as operators. The results of the study were to determine the extent to which the effectiveness of the implementation of Traffic Safety and Road Transportation in the Infrastructure Sector with the object of the Transportation Company in Jakarta.

Analisis Perubahan Sistem Refund Tiket Pesawat Terhadap Minat Beli Pelanggan Maskapai Garuda Indonesia Imam Ozali; Muhammad Fadli; Euis Saribanon
Jurnal Sosial Teknologi Vol. 2 No. 8 (2022): Jurnal Sosial dan Teknologi
Publisher : CV. Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsostech.v2i8.395

Garuda Indonesia adalah maskapai penerbangan milik negara Republik Indonesia, yang mempunyai kantor pusat di Bandara Soekarno Hatta, Cengkareng. Garuda Indonesia merupakan flight Carier Indonesia, dengan memberikan pelayanan full service terbaik yang memiliki 90 destinasi di seluruh dunia dan di beberapa tempat eksotis di Indonesia. Tujuan dari penelitian ini adalah untuk mengetahui seberapa jauh dampak perubahan refund tiket dari yang sebelumnya dibayarkan dalam bentuk cash dirubah menjadi dalam bentuk voucher, terhadap minat beli penumpang Garuda Indonesia. Permasalahan yang di hadapi adalah dengan ketentuan baru yang dibuat Garuda Indonesia tentang refund tiket menjadi travel voucher tentunya memicu respon yang beragam dari pelanggan yang sudah lama menggunakan Garuda Indonesia ataupun pelanggan yang masih baru. Metode penelitian yang digunakan dalam penelitian ini adalah kualitatif deskriptif dimana peneliti menggunakan data kualitatif yang dijabarkan kedalam bentuk deskriptif. Hasil luaran dari penelitian ini, diharapkan dapat diketahui sejauh mana dampak perubahan bentuk refund tiket Garuda Indonesia, yang sebelumnya pelanggan yang melakukan refund akan mendapatkan uang cash, selanjutnya berubah menjadi dalam bentuk voucher

Pengaruh Citra Merek dan Kualitas Layanan Terhadap Kepuasan Pelanggan Kargo dan Dampaknya atas Loyalitas Pelanggan Pada PT Citilink Indonesia Octoriviano, Fajar Adhitia; Simarmata, Juliater; Pahala, Yosi; Setiawan, Agus; Saribanon, Euis
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 8, No 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1375

Effort to maintain and increase customer loyalty, companies must pay attention to the brand image that is built, ensure consistent, and focus on overall customer satisfaction. Thus, the company can obtain long-term benefits from loyal customers and has the potential for sustainable business growth in the cargo industry. This study aims to analyze whether there is an influence of brand image, service quality, and customer satisfaction on customer loyalty on Citilink Indonesia Cargo customers using a quantitative method, with research samples taken based on the Slovin formula. This research provides important insights for cargo companies in developing effective marketing strategies. Uses technical analysis of the Structural Equation Model (SEM). The results of the study concluded that there was no direct effect of brand image on customer loyalty. There is a direct effect of service quality on customer satisfaction. There is a direct effect of brand image on customer loyalty. There is no direct effect of customer satisfaction on customer loyalty. There is no evidence that brand image indirectly affects customer loyalty through customer satisfaction. There is an influence of service quality indirectly affecting customer loyalty through customer satisfaction.

Tantangan Implementasi Logistik Halal di Indonesia Saribanon, Euis; Indriyati, Indriyati; Setiawan, Agus
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 9, No 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1359

The purpose of this study is to analyze the opportunities and challenges that occur in the implementation of halal logistics in the logistics industry in Indonesia. In its implementation, there is still a lack of compatibility between realization and halal logistics goals. Halal logistics companies still have opportunities because the number of Muslims is large and the need for halal products is increasing. The method used begins with the steps in the form of literature studies, existing contitions and previous research studies, data collection with FGDs, identification of opportunities and challenges and the last stage is conducting studies or analysis to obtain strategies for developing innovation using PEST analysis from three logistics companies that have has carried out halal logistics and has a halal certificate. The results of this study show that the biggest challenge in implementing halal logistic is government regulation that is still incomplate and consistent and the adoption of technology by halal logistic perpetrators is uneven.

Co-Authors Abdul Ghafar Abdul Muis Aditya Wardana, Aditya Agus Nugroho Agus Nugroho, Agus Agus Setiawan Agus Suhendra Ahmad Hidayat Aisyah Rahmawati Aisyah Rahmawati Alfais Amin Darmawan Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Andri Primadi Arifiani, Librita Aswanti Setyawati Bramulya ikhsan, Ridho Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin, Cecep Chaidir Tasran Chairuddin , Irwan Damara Gugat, Rudy Max Deslida Saidah Devi Marlita Devi Marlita, Devi Dian Artanti Arubusman, Dian Artanti Dinar Dewi Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Handayani, Sri Hapsari, Natalia Ayu Husni Hasan Ika Utami Yulihapsari Imam Ozali Imam Ozali Indarto Wibisono Indriyati Indriyati Indriyati Indriyati Indriyati Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kholdun, Amrulloh Ibnu Koharudin, Muhammad Lermatan, Esterlinus Edwin Lesmini, ⁠Lis Liana, Esti Lira Agushinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh M. Arief Ramdhany Marthaleina Ruminda Sitorus Mawarni, Anissa Putri Indah Muhammad Fadli Muhammad Riza Affiat Muhammad Thamrin AR Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah, Nashrullah Ningsih, Septiana Adi Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi, Novi Indah Nursery Alfaridi S Nasution Oce Prasetya Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba OlFebri OlFebri Olfebri Olfebri, Olfebri Ozali, Imam Peppy Fachrial Poncotoyo, Wahyu Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Ratnasari, Devi Reza Fauzi Jaya Sakti Rista Dwi Pratiwi Rohana Sitanggang Rohana Sitanggang RR. Ella Evrita Hestiandari Sandriana Marina Sarinah Sarinah Sarinah Sihombing Sela Sela Silvia Dewi Kumalasari Simon Gultom Sitanggang, Rohana Siti Maemunah Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Solikin Solikin Sri Handayani Sri Raharjo Subandi Subandi Sucipto, Yuwono D Sugiyanto - Suharto Abdul Majid Suprihadi Suprihadi Tantri, Roy Hartanto Thamrin, HM Tohir, Muhammad Totok Suryono Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyuni, Rr. Endang Widhi Setyowati Wulanigara, Ardha Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Zaenal Abidin Zaenal Abidin Zainal Abidin Zaroni, Zaroni

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