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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research SENTRALISASI Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Informasi dan Teknologi Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vivabio : Jurnal Pengabdian Multidisiplin Jurnal Sosial dan Teknologi Devotion: Journal of Research and Community Service Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Prosiding Konferensi Nasional PKM-CSR Jurnal Ekonomika dan Manajemen Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research International Journal of Advanced Multidisciplinary Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Advanced Multidisciplinary Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Atestasi : Jurnal Ilmiah Akuntansi Jurnal Sistem Transportasi & Logistik KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Euis Saribanon, Euis
Institut Transportasi Dan Logistik Trisakti
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Neuroscience Nursing Public Health Social Sciences Transportation Other

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The Influence Of The Safety Management System (Sms) And The Role Of Organizations On Aviation Safety Through Safety Culture At XYZ Airport Koharudin, Muhammad; Ricardianto, Prasadja; Saribanon, Euis; Rafi, Salahudin
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i2.3925

Abstract

 This research is motivated by increased incidents in 2023 compared to 2022, an occurrence from the Airport Safety Performance Indicators where the highest criteria for incidents in 2019 - 2023 are Bird Strikes (bird attacks) with 3 (three) incidents. This research aims to determine the influence of the Safety Management System (SMS) and the role of organizations on aviation safety through the safety culture at  XYZ Airport. The research method is quantitative. The sample used was 250 respondents who were PT Angkasa Pura II employees at  XYZ Airport. The sampling technique uses a simple random sampling technique. The data collection technique is a questionnaire. The data analysis technique uses Structural Equation Modeling (SEM) based on Smart PLS 2024. The research results show that safety culture can be influenced by the implementation of the safety management system and the role of the organization, aviation safety is not influenced by the role of the organization but is influenced by the implementation of the safety management system and safety culture, the implementation of the safety management system does not affect aviation safety through safety culture, and the role of the organization can influence aviation safety through safety culture. Researchers hope that companies will continue to carry out evaluations and innovations to improve security system management.
The Community Service Journal Socialization of Safety Riding and School Save Zones (ZOSS), in SMPN 3 Mande, Jamali Village - Cianjur : Socialization of Safety Riding and School Save Zones (ZOSS), in SMPN 3 Mande, Jamali Village - Cianjur Marlita, Devi; Lesmini, Lis; Indriyati, Indriyati; Handayani, Sri; Saribanon, Euis
Vivabio: Jurnal Pengabdian Multidisiplin Vol. 7 No. 1 (2025): VIVABIO: Jurnal Pengabdian Multidisiplin
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35799/vivabio.v7i1.59538

Abstract

The Community Service Program (PKM) by ITL Trisakti aims to improve student driving safety through the socialization of Safety Riding and the implementation of the School Safe Zone (ZOSS). This activity involved students of SMPN 3 Mande, Jamali Village, as the main participant. Through an educational approach, this program provides technical training on safe driving and infrastructure improvements around schools. The results of the activity showed an increase in student understanding from 50% in the pre-test to 90% in the post-test. This program is expected to reduce the number of accidents and create a safe driving culture among students. This activity has a significant positive impact on students' understanding of driving safety. This activity not only increases students' knowledge but also forms their awareness of the importance of applying safety principles in daily life. This activity succeeded in increasing the understanding of SMPN 3 Mande students about Safety Riding and ZOSS. This is evidenced by an increase in post-test scores by 40% compared to pre-test results. The interactive socialization method has proven to be effective in providing driving safety education. The use of visual media, interactive discussions, and question and answer sessions make it easier for students to understand the material. Jamali Village has great potential to be an example of successful ZOSS implementation. Support from schools, communities, and students can strengthen the implementation of ZOSS in a sustainable manner. ABSTRAK Program Pengabdian Kepada Masyarakat (PKM) oleh ITL Trisakti bertujuan meningkatkan keselamatan berkendara siswa melalui sosialisasi Safety Riding dan implementasi Zona Selamat Sekolah (ZOSS). Kegiatan ini melibatkan siswa SMPN 3 Mande, Desa Jamali, sebagai peserta utama. Melalui pendekatan edukatif, program ini memberikan pelatihan teknis berkendara aman serta perbaikan infrastruktur di sekitar sekolah. Hasil kegiatan menunjukkan peningkatan pemahaman siswa dari 50% pada pre-test menjadi 90% pada post-test. Program ini diharapkan dapat mengurangi angka kecelakaan dan menciptakan budaya berkendara aman di kalangan pelajar. Kegiatan ini memberikan dampak positif yang signifikan terhadap pemahaman siswa mengenai keselamatan berkendara. Kegiatan ini tidak hanya meningkatkan pengetahuan siswa tetapi juga membentuk kesadaran mereka akan pentingnya menerapkan prinsip-prinsip keselamatan dalam kehidupan sehari-hari. Kegiatan ini berhasil meningkatkan pemahaman siswa SMPN 3 Mande tentang Safety Riding dan ZOSS. Hal ini dibuktikan dengan adanya peningkatan skor post-test sebesar 40% dibandingkan dengan hasil pre-test. Metode sosialisasi interaktif terbukti efektif dalam memberikan edukasi keselamatan berkendara. Penggunaan media visual, diskusi interaktif, dan sesi tanya jawab membuat siswa lebih mudah memahami materi. Desa Jamali memiliki potensi besar untuk menjadi contoh penerapan ZOSS yang berhasil. Dukungan dari pihak sekolah, masyarakat, dan siswa dapat memperkuat implementasi ZOSS secara berkelanjutan.
Analysis of the Effect of Customer Service Competencies in Improving International Freight Forwarding Performance Purwoko, Harry; Abdurachman, Edi; Saribanon, Euis
Jurnal Manajemen Pelayanan Publik Vol 9, No 1 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i1.58965

Abstract

The performance of Indonesia Logistics is at the lowest rank as per 2023 the Logistics Performance Index of the World Bank. This is due to the freight forwarder’s performance that does the export-import logistics. This research aims to analyze the impact of customer service competencies on improving the freight forwarder’s performance. This quantitative research with five constructs and 23 indicators is validated and proven reliable. The questionnaire was targeted at 210 customer service managers or supervisors in Jakarta to obtain strategic insights into customer service roles in achieving company performance. This research’s result is to build and implement four clear customer service competencies to achieve the freight forwarder’s performance. The customer service competencies have not been previously researched, making this research novel. The results indicate that the competencies of understanding customers, freight forwarding management, customer service management, and stakeholder management positively and significantly affect the freight forwarder’s performance. Strengthening these competencies can enhance operational performance, service quality, delivery effectiveness, and good working relationships with other departments. Implementing customer service competencies will improve freight forwarders’ performance and Indonesia’s logistic rank. Freight forwarders have to pay more attention to developing customer service through specialized training and certification in the freight forwarding industry.
Influence of Service Quality and Delivery Speed on Customer Satisfaction in Logistics Business Kholdun, Amrulloh Ibnu; Saribanon, Euis; Tantri, Roy Hartanto; Nap, Ferry Reynaldo Darmawan
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1580

Abstract

The purpose of this research is to measure whether there is any influence of service quality and delivery speed on customer satisfaction. This research employs a quantitative method using three variables: service quality and delivery speed as independent variables and customer satisfaction as dependent variable. The sample used in this research employed Probability Sampling Method utilizing Slovin formula, and was rounded to 100 respondents from buyer/end-users population of PT. XYZ (excluding seller/vendor users). Data analysis method used in this research is multiple linear regression analysis. Results from data analysis, T-Test and F-Test indicate: both service quality and delivery speed, individually and simultaneously, have positive influence on customer satisfaction. Hopefully, this research can provide insights into the impact of factors on customer satisfaction and guide companies in improving service strategies, enabling them to maintain and enhance customer satisfaction in the rapidly evolving e-commerce era through better services and faster delivery.
Evaluasi Kinerja Pengadaan Suku Cadang Kapal pada Perusahaan Pelayaran Zaroni, Zaroni; Yuana, Desy; Abidin, Zaenal; Saribanon, Euis
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 1 (2025): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i1.1687

Abstract

In 2022, PT XYZ, a shipping company in Indonesia, experienced 42 cases of ship lease termination due to machinery damage, which was related to delays in procuring ship spare parts, however no procurement performance measurement had been conducted in the company. The purpose of this research is to evaluate the procurement performance at PT XYZ and what kind of improvement could be made by the company. The research was conducted using SCOR model with a Fishbone diagram to identify the root causes of the emerging constraints and determine the corrective actions that could be taken. From the research results, it is found that the procurement performance of PT XYZ has not yet met the target, where the gap in RL2.1 On Time Fulfilment is 71.65% from the company’s target, the average gap in RS2.2 Fulfil Cycle is 45.08 days from seven days, and the gap in RS2.3 Deliver Cycle Time is an average of 30.8 days from the target of 14 days. The contributing factors are primarily due to the operational areas of the ships being spread across Indonesia, a limited vendor population, the scarcity of machine parts manufactured in certain countries, and the machinery longevity. PT XYZ could implement optimizing the population of partner suppliers in each ship operational zone, collaborating with foreign suppliers, and optimizing spare parts stock both on the ship and in the warehouse as the performance improvement strategies.
Consumer Trust In A Web-Based Tracking System At A Jakarta Logistics Company Saribanon, Euis; Pribadi, Sulistya; Ningsih, Septiana Adi; Mawarni, Anissa Putri Indah
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1582

Abstract

This study aims to analyze the relationship between service quality, consumer experience and consumer satisfaction through consumer trust. The population in this study is JNE consumer and the sample size collected was 150 respondents. The sample selection was carried out nonprobability through a questionnaire. Data analysis using the Partial Least Squares (PLS) method. The results of this study indicate that (1) consumer trust has a significant and positive influence on consumer satisfaction. (2) Service quality has a significant and positive influence on consumer trust. (3) service quality has a significant and positive influence on consumer satisfaction. (4) consumer experience has a significant and positive influence on consumer trust. (5) consumer experience has a significant and positive influence on consumer trust. (6) consumer experience has a significant and positive influence on consumer satisfaction. (7) service quality has a significant and positive influence on consumer satisfaction.
Sosialisasi Tantangan Implementasi Logistik Halal di Indonesia Pratiwi, Sekar Widyastuti; Saribanon, Euis; Nofrisel; Juhri, Apsada; Poncotoyo, Wahyu
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 3 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i3.632

Abstract

Potensi global yang signifikan dari pasar halal, sangat dianjurkan bahwa penyedia layanan logistik secara aktif berkontribusi pada pengembangan industri rantai pasokan halal. Namun, hanya beberapa perusahaan logistik yang telah mendapatkan sertifikasi halal. Tim ini melakukan inisiatif outreach di beberapa organisasi penyedia layanan logistik untuk mendidik mereka tentang kebutuhan untuk mempertahankan integritas halal di seluruh rantai pasokan. Salah satu hasil dari partisipasi dalam Program Layanan Komunitas ini adalah kesempatan untuk secara langsung berinteraksi dan memiliki percakapan dengan pendiri dan dewan direktur perusahaan logistik. Perusahaan-perusahaan didorong untuk mempercepat adopsi sertifikasi halal karena program pemerintah yang mengharuskan sertifikasi halal untuk produk makanan dan minuman pada bulan Oktober 2024. Ketika datang untuk menerapkan rantai pasokan halal, perusahaan harus memiliki persyaratan tertentu, termasuk kemampuan daya telusur dalam produk mereka. Untuk mendukung kemampuan ini secara memadai, fasilitas dan infrastruktur yang diperlukan harus didirikan.
Integrasi Manajemen Rantai Pasok dan Kewirausahaan dalam Budidaya Lebah Madu Saribanon, Euis; Lupiyoadi, Rambat; Hapsari, Natalia Ayu; Pratiwi, Sekar Widyastuti
Jurnal Abdimas Transportasi & Logistik Vol. 5 No. 1 (2025): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v5i1.1942

Abstract

Program Pengabdian Kepada Masyarakat (PKM) ini dilaksanakan di Pesantren Raudhatul Qur'an 1 Klaten dengan tujuan mengintegrasikan konsep rantai pasok dan kewirausahaan dalam industri kreatif pembudidayaan lebah madu. Kegiatan ini diinisiasi atas dasar pentingnya pemberdayaan ekonomi pesantren melalui pendekatan berbasis keahlian dan kewirausahaan yang aplikatif. Kegiatan melibatkan dosen dari ITL Trisakti, Universitas Indonesia, serta dukungan dari Kementerian Pertanian. Santri dilibatkan secara aktif mulai dari tahap persiapan budidaya lebah, pemeliharaan, hingga pengemasan dan pemasaran produk madu. Metode pelaksanaan mencakup pelatihan teknis, pendampingan manajerial, dan simulasi pemasaran produk. Hasil kegiatan menunjukkan adanya peningkatan signifikan dalam pengetahuan dan keterampilan santri terkait budidaya lebah dan manajemen rantai pasok. Selain itu, program ini berkontribusi terhadap peningkatan pendapatan pesantren melalui optimalisasi produksi dan penjualan madu. Kegiatan ini membuktikan bahwa integrasi antara keilmuan rantai pasok dan kewirausahaan dapat menjadi model pemberdayaan ekonomi pesantren yang berkelanjutan dan relevan dengan kebutuhan industri kreatif lokal. 
Transformasi Peran Santri sebagai Wirausahawan Muda: Studi Kasus Budidaya Lebah dan Distribusi Produk Pesantren Simarmata, Juliater; Lupiyoadi, Rambat; Saribanon, Euis; Sihombing, Sarinah; Chairuddin , Irwan; Bramulya ikhsan, Ridho
Proletarian : Community Service Development Journal Vol 3 No 1 (2025): May 2025
Publisher : PT. BERBAGI TEKNOLOGI SEMESTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61098/proletariancomdev.v3i1.263

Abstract

Kegiatan Pengabdian kepada Masyarakat ini dilaksanakan untuk mengatasi keterbatasan pengetahuan dan keterampilan santri dalam mengelola usaha produktif di Pesantren Raudhatul Qur’an 1 Klaten, khususnya pada bidang budidaya lebah madu dan distribusi produk. Pesantren memiliki potensi sumber daya lokal, namun belum didukung oleh sistem kewirausahaan dan distribusi yang terstruktur. Untuk menjawab permasalahan tersebut, program ini dirancang dengan pendekatan edukatif partisipatif melalui empat tahapan utama: penyuluhan, pelatihan, pendampingan, dan evaluasi. Kegiatan dilaksanakan oleh tim dosen dari Institut Transportasi dan Logistik Trisakti berkolaborasi dengan Universitas Indonesia dan Binus Online. Hasil program menunjukkan peningkatan signifikan dalam pemahaman dan keterampilan santri terkait pengelolaan budidaya lebah dan distribusi produk secara mandiri, termasuk dalam pengemasan, penentuan harga, dan pemanfaatan media sosial sebagai sarana pemasaran. Salah satu luaran penting dari kegiatan ini adalah terbentuknya unit produksi dan sistem distribusi internal yang memungkinkan pesantren memasarkan produk madu secara daring dan melalui kerja sama dengan mitra lokal. Kolaborasi lintas institusi terbukti efektif dalam membangun fondasi kewirausahaan berbasis pesantren. Hasil kegiatan ini penting sebagai model replikatif bagi pemberdayaan ekonomi pesantren lain yang memiliki potensi serupa.
Logistics Service Quality, Logistics Cost, and Customs Clearance on Delivery Service Loyalty in the Indonesian Holtikura Industry Nofrisel, Nofrisel; Karina , Tiya Gusti; Maemunah, Siti; Raharjo, Sri; Saribanon, Euis
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 5 (2024): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i5.2742

Abstract

Abstract: Horticultural companies in Indonesia have links with shipping service companies. Relationships to support vegetable production activities that will be marketed to various places. Problems often experienced by horticultural companies are delays in delivery to the destination, price of goods, quality of logistics services, logistics costs, custom clearance, satisfaction of horticultural companies, and loyalty of delivery services. This research method is a quantitative method with data processing using the Structural Equation Modeling (SEM) method, namely Partial Least Square (PLS)-SEM. The research results of the Logistic Service Quality, Logistic Cost and Custom Clearance variables have a direct effect on Horticultural Company Satisfaction. Logistic Service Quality and Custom Clearance have a positive influence on delivery service loyalty, while Logistic Cost and Horticultural Company Satisfaction do not have a positive influence on delivery service loyalty. It is hoped that further research will not only focus on Indonesia but can be developed to developing or developed countries. Keyword: quality of logistics services, logistics costs, custom clearance, horticultural companies, satisfaction with shipping service loyalty
Co-Authors Abdul Ghafar Abdul Muis Aditya Wardana, Aditya Agus Nugroho, Agus Agus Setiawan Agus Suhendra Agusinta, Lira Ahmad Hidayat Aisyah Rahmawati Aisyah Rahmawati Alfais Amin Darmawan Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Andri Primadi Arhab, Abiyyu Arifiani, Librita Ashari, Yogi Aswanti Setyawati Berliana, Dhana Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin Cecep Pahrudin, Cecep Chaidir Tasran Chairuddin , Irwan Damara Gugat, Rudy Max Deslida Saidah Devi Marlita Devi Marlita, Devi Dian Artanti Arubusman, Dian Artanti Dinar Dewi Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Esterlinus Edwin Lermatan Febricardo, Erichi Alfanso Handayani, Sri Hapsari, Natalia Ayu Husni Hasan Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Imam Ozali Imam Ozali Indra Gunawan Indriyati Indriyati Indriyati Indriyati Indriyati Irwan Chairudin Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kholdun, Amrulloh Ibnu Koharudin, Muhammad Lesmini, ⁠Lis Liana, Esti Lira Agushinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh M. Arief Ramdhany M. Thamrin Marthaleina Ruminda Sitorus Mawarni, Anissa Putri Indah Miranti, Gendis Ayu Muhammad Fadli Muhammad Riza Affiat Muhammad Thamrin Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah, Nashrullah Nasrullah Nasrullah Ningsih, Septiana Adi Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi, Novi Indah Nursery Alfaridi S Nasution Oce Prasetya Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba Olfebri Ozali, Imam Peppy Fachrial Poncotoyo, Wahyu Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Mohamad Herdian Bhakti Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Ratnasari, Devi Reza Fauzi Jaya Sakti Rista Dwi Pratiwi RR. Ella Evrita Hestiandari Sandriana Marina Sarinah Sarinah Sarinah Sihombing Sarinah Sihombing Sela Sela Sholihah, Sita Aniisah Sihotang, Thobias Oktrian Silalahi, Dapot Hamonangan Silvia Dewi Kumalasari Simon Gultom Sitanggang, Rohana Siti Maemunah Siti Maemunah Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Solikin Solikin Sri Handayani Sri Raharjo Subandi Subandi Sucipto, Yuwono D Sugiyanto Sugiyanto Suharto Abdul Majid Suryono, Totok Tantri, Roy Hartanto Tatianan, Yana Thamrin, HM Tohir, Muhammad Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyuni, Rr. Endang Wibisono, Indarto Widhi Setyowati Wulanigara, Ardha Yana Tatiana, Yana Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Zaenal Abidin Zaenal Abidin Zainal Abidin Zaroni, Zaroni