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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research SENTRALISASI Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Informasi dan Teknologi Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vivabio : Jurnal Pengabdian Multidisiplin Jurnal Sosial dan Teknologi Devotion: Journal of Research and Community Service Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Prosiding Konferensi Nasional PKM-CSR Jurnal Ekonomika dan Manajemen Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research International Journal of Advanced Multidisciplinary Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Advanced Multidisciplinary Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Atestasi : Jurnal Ilmiah Akuntansi Jurnal Sistem Transportasi & Logistik KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Euis Saribanon, Euis
Institut Transportasi Dan Logistik Trisakti
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The Community Service Journal Socialization of Safety Riding and School Save Zones (ZOSS), in SMPN 3 Mande, Jamali Village - Cianjur : Socialization of Safety Riding and School Save Zones (ZOSS), in SMPN 3 Mande, Jamali Village - Cianjur Marlita, Devi; Lesmini, Lis; Indriyati, Indriyati; Handayani, Sri; Saribanon, Euis
Vivabio: Jurnal Pengabdian Multidisiplin Vol. 7 No. 1 (2025): VIVABIO: Jurnal Pengabdian Multidisiplin
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35799/vivabio.v7i1.59538

Abstract

The Community Service Program (PKM) by ITL Trisakti aims to improve student driving safety through the socialization of Safety Riding and the implementation of the School Safe Zone (ZOSS). This activity involved students of SMPN 3 Mande, Jamali Village, as the main participant. Through an educational approach, this program provides technical training on safe driving and infrastructure improvements around schools. The results of the activity showed an increase in student understanding from 50% in the pre-test to 90% in the post-test. This program is expected to reduce the number of accidents and create a safe driving culture among students. This activity has a significant positive impact on students' understanding of driving safety. This activity not only increases students' knowledge but also forms their awareness of the importance of applying safety principles in daily life. This activity succeeded in increasing the understanding of SMPN 3 Mande students about Safety Riding and ZOSS. This is evidenced by an increase in post-test scores by 40% compared to pre-test results. The interactive socialization method has proven to be effective in providing driving safety education. The use of visual media, interactive discussions, and question and answer sessions make it easier for students to understand the material. Jamali Village has great potential to be an example of successful ZOSS implementation. Support from schools, communities, and students can strengthen the implementation of ZOSS in a sustainable manner. ABSTRAK Program Pengabdian Kepada Masyarakat (PKM) oleh ITL Trisakti bertujuan meningkatkan keselamatan berkendara siswa melalui sosialisasi Safety Riding dan implementasi Zona Selamat Sekolah (ZOSS). Kegiatan ini melibatkan siswa SMPN 3 Mande, Desa Jamali, sebagai peserta utama. Melalui pendekatan edukatif, program ini memberikan pelatihan teknis berkendara aman serta perbaikan infrastruktur di sekitar sekolah. Hasil kegiatan menunjukkan peningkatan pemahaman siswa dari 50% pada pre-test menjadi 90% pada post-test. Program ini diharapkan dapat mengurangi angka kecelakaan dan menciptakan budaya berkendara aman di kalangan pelajar. Kegiatan ini memberikan dampak positif yang signifikan terhadap pemahaman siswa mengenai keselamatan berkendara. Kegiatan ini tidak hanya meningkatkan pengetahuan siswa tetapi juga membentuk kesadaran mereka akan pentingnya menerapkan prinsip-prinsip keselamatan dalam kehidupan sehari-hari. Kegiatan ini berhasil meningkatkan pemahaman siswa SMPN 3 Mande tentang Safety Riding dan ZOSS. Hal ini dibuktikan dengan adanya peningkatan skor post-test sebesar 40% dibandingkan dengan hasil pre-test. Metode sosialisasi interaktif terbukti efektif dalam memberikan edukasi keselamatan berkendara. Penggunaan media visual, diskusi interaktif, dan sesi tanya jawab membuat siswa lebih mudah memahami materi. Desa Jamali memiliki potensi besar untuk menjadi contoh penerapan ZOSS yang berhasil. Dukungan dari pihak sekolah, masyarakat, dan siswa dapat memperkuat implementasi ZOSS secara berkelanjutan.
Analysis of the Effect of Customer Service Competencies in Improving International Freight Forwarding Performance Purwoko, Harry; Abdurachman, Edi; Saribanon, Euis
Jurnal Manajemen Pelayanan Publik Vol 9, No 1 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i1.58965

Abstract

The performance of Indonesia Logistics is at the lowest rank as per 2023 the Logistics Performance Index of the World Bank. This is due to the freight forwarder’s performance that does the export-import logistics. This research aims to analyze the impact of customer service competencies on improving the freight forwarder’s performance. This quantitative research with five constructs and 23 indicators is validated and proven reliable. The questionnaire was targeted at 210 customer service managers or supervisors in Jakarta to obtain strategic insights into customer service roles in achieving company performance. This research’s result is to build and implement four clear customer service competencies to achieve the freight forwarder’s performance. The customer service competencies have not been previously researched, making this research novel. The results indicate that the competencies of understanding customers, freight forwarding management, customer service management, and stakeholder management positively and significantly affect the freight forwarder’s performance. Strengthening these competencies can enhance operational performance, service quality, delivery effectiveness, and good working relationships with other departments. Implementing customer service competencies will improve freight forwarders’ performance and Indonesia’s logistic rank. Freight forwarders have to pay more attention to developing customer service through specialized training and certification in the freight forwarding industry.
Influence of Service Quality and Delivery Speed on Customer Satisfaction in Logistics Business Kholdun, Amrulloh Ibnu; Saribanon, Euis; Tantri, Roy Hartanto; Nap, Ferry Reynaldo Darmawan
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1580

Abstract

The purpose of this research is to measure whether there is any influence of service quality and delivery speed on customer satisfaction. This research employs a quantitative method using three variables: service quality and delivery speed as independent variables and customer satisfaction as dependent variable. The sample used in this research employed Probability Sampling Method utilizing Slovin formula, and was rounded to 100 respondents from buyer/end-users population of PT. XYZ (excluding seller/vendor users). Data analysis method used in this research is multiple linear regression analysis. Results from data analysis, T-Test and F-Test indicate: both service quality and delivery speed, individually and simultaneously, have positive influence on customer satisfaction. Hopefully, this research can provide insights into the impact of factors on customer satisfaction and guide companies in improving service strategies, enabling them to maintain and enhance customer satisfaction in the rapidly evolving e-commerce era through better services and faster delivery.
Evaluasi Kinerja Pengadaan Suku Cadang Kapal pada Perusahaan Pelayaran Zaroni, Zaroni; Yuana, Desy; Abidin, Zaenal; Saribanon, Euis
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 1 (2025): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i1.1687

Abstract

In 2022, PT XYZ, a shipping company in Indonesia, experienced 42 cases of ship lease termination due to machinery damage, which was related to delays in procuring ship spare parts, however no procurement performance measurement had been conducted in the company. The purpose of this research is to evaluate the procurement performance at PT XYZ and what kind of improvement could be made by the company. The research was conducted using SCOR model with a Fishbone diagram to identify the root causes of the emerging constraints and determine the corrective actions that could be taken. From the research results, it is found that the procurement performance of PT XYZ has not yet met the target, where the gap in RL2.1 On Time Fulfilment is 71.65% from the company’s target, the average gap in RS2.2 Fulfil Cycle is 45.08 days from seven days, and the gap in RS2.3 Deliver Cycle Time is an average of 30.8 days from the target of 14 days. The contributing factors are primarily due to the operational areas of the ships being spread across Indonesia, a limited vendor population, the scarcity of machine parts manufactured in certain countries, and the machinery longevity. PT XYZ could implement optimizing the population of partner suppliers in each ship operational zone, collaborating with foreign suppliers, and optimizing spare parts stock both on the ship and in the warehouse as the performance improvement strategies.
Consumer Trust In A Web-Based Tracking System At A Jakarta Logistics Company Saribanon, Euis; Pribadi, Sulistya; Ningsih, Septiana Adi; Mawarni, Anissa Putri Indah
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1582

Abstract

This study aims to analyze the relationship between service quality, consumer experience and consumer satisfaction through consumer trust. The population in this study is JNE consumer and the sample size collected was 150 respondents. The sample selection was carried out nonprobability through a questionnaire. Data analysis using the Partial Least Squares (PLS) method. The results of this study indicate that (1) consumer trust has a significant and positive influence on consumer satisfaction. (2) Service quality has a significant and positive influence on consumer trust. (3) service quality has a significant and positive influence on consumer satisfaction. (4) consumer experience has a significant and positive influence on consumer trust. (5) consumer experience has a significant and positive influence on consumer trust. (6) consumer experience has a significant and positive influence on consumer satisfaction. (7) service quality has a significant and positive influence on consumer satisfaction.
Sosialisasi Tantangan Implementasi Logistik Halal di Indonesia Pratiwi, Sekar Widyastuti; Saribanon, Euis; Nofrisel; Juhri, Apsada; Poncotoyo, Wahyu
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 3 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i3.632

Abstract

Potensi global yang signifikan dari pasar halal, sangat dianjurkan bahwa penyedia layanan logistik secara aktif berkontribusi pada pengembangan industri rantai pasokan halal. Namun, hanya beberapa perusahaan logistik yang telah mendapatkan sertifikasi halal. Tim ini melakukan inisiatif outreach di beberapa organisasi penyedia layanan logistik untuk mendidik mereka tentang kebutuhan untuk mempertahankan integritas halal di seluruh rantai pasokan. Salah satu hasil dari partisipasi dalam Program Layanan Komunitas ini adalah kesempatan untuk secara langsung berinteraksi dan memiliki percakapan dengan pendiri dan dewan direktur perusahaan logistik. Perusahaan-perusahaan didorong untuk mempercepat adopsi sertifikasi halal karena program pemerintah yang mengharuskan sertifikasi halal untuk produk makanan dan minuman pada bulan Oktober 2024. Ketika datang untuk menerapkan rantai pasokan halal, perusahaan harus memiliki persyaratan tertentu, termasuk kemampuan daya telusur dalam produk mereka. Untuk mendukung kemampuan ini secara memadai, fasilitas dan infrastruktur yang diperlukan harus didirikan.
Integrasi Manajemen Rantai Pasok dan Kewirausahaan dalam Budidaya Lebah Madu Saribanon, Euis; Lupiyoadi, Rambat; Hapsari, Natalia Ayu; Pratiwi, Sekar Widyastuti
Jurnal Abdimas Transportasi & Logistik Vol. 5 No. 1 (2025): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v5i1.1942

Abstract

Program Pengabdian Kepada Masyarakat (PKM) ini dilaksanakan di Pesantren Raudhatul Qur'an 1 Klaten dengan tujuan mengintegrasikan konsep rantai pasok dan kewirausahaan dalam industri kreatif pembudidayaan lebah madu. Kegiatan ini diinisiasi atas dasar pentingnya pemberdayaan ekonomi pesantren melalui pendekatan berbasis keahlian dan kewirausahaan yang aplikatif. Kegiatan melibatkan dosen dari ITL Trisakti, Universitas Indonesia, serta dukungan dari Kementerian Pertanian. Santri dilibatkan secara aktif mulai dari tahap persiapan budidaya lebah, pemeliharaan, hingga pengemasan dan pemasaran produk madu. Metode pelaksanaan mencakup pelatihan teknis, pendampingan manajerial, dan simulasi pemasaran produk. Hasil kegiatan menunjukkan adanya peningkatan signifikan dalam pengetahuan dan keterampilan santri terkait budidaya lebah dan manajemen rantai pasok. Selain itu, program ini berkontribusi terhadap peningkatan pendapatan pesantren melalui optimalisasi produksi dan penjualan madu. Kegiatan ini membuktikan bahwa integrasi antara keilmuan rantai pasok dan kewirausahaan dapat menjadi model pemberdayaan ekonomi pesantren yang berkelanjutan dan relevan dengan kebutuhan industri kreatif lokal. 
Transformasi Peran Santri sebagai Wirausahawan Muda: Studi Kasus Budidaya Lebah dan Distribusi Produk Pesantren Simarmata, Juliater; Lupiyoadi, Rambat; Saribanon, Euis; Sihombing, Sarinah; Chairuddin , Irwan; Bramulya ikhsan, Ridho
Proletarian : Community Service Development Journal Vol 3 No 1 (2025): May 2025
Publisher : PT. BERBAGI TEKNOLOGI SEMESTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61098/proletariancomdev.v3i1.263

Abstract

Kegiatan Pengabdian kepada Masyarakat ini dilaksanakan untuk mengatasi keterbatasan pengetahuan dan keterampilan santri dalam mengelola usaha produktif di Pesantren Raudhatul Qur’an 1 Klaten, khususnya pada bidang budidaya lebah madu dan distribusi produk. Pesantren memiliki potensi sumber daya lokal, namun belum didukung oleh sistem kewirausahaan dan distribusi yang terstruktur. Untuk menjawab permasalahan tersebut, program ini dirancang dengan pendekatan edukatif partisipatif melalui empat tahapan utama: penyuluhan, pelatihan, pendampingan, dan evaluasi. Kegiatan dilaksanakan oleh tim dosen dari Institut Transportasi dan Logistik Trisakti berkolaborasi dengan Universitas Indonesia dan Binus Online. Hasil program menunjukkan peningkatan signifikan dalam pemahaman dan keterampilan santri terkait pengelolaan budidaya lebah dan distribusi produk secara mandiri, termasuk dalam pengemasan, penentuan harga, dan pemanfaatan media sosial sebagai sarana pemasaran. Salah satu luaran penting dari kegiatan ini adalah terbentuknya unit produksi dan sistem distribusi internal yang memungkinkan pesantren memasarkan produk madu secara daring dan melalui kerja sama dengan mitra lokal. Kolaborasi lintas institusi terbukti efektif dalam membangun fondasi kewirausahaan berbasis pesantren. Hasil kegiatan ini penting sebagai model replikatif bagi pemberdayaan ekonomi pesantren lain yang memiliki potensi serupa.
Implementation of Transportation, Warehouse and Distribution to Supply Chain Management: Study Literature Review Andri Primadi; Saribanon, Euis; Yuliantini, Yuliantini; Nashrullah, Nashrullah; Tohir, Muhammad
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 3 (2025): Dinasti International Journal of Economics, Finance & Accounting (July-August 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i3.4590

Abstract

Abstract: The article on the implementation of transportation, warehouse and distribution on supply chain management is an article within the scope of operational management science. The purpose of this study is to build a hypothesis regarding the influence between variables that can later be used for further research within the scope of operational management. The research method used is descriptive qualitative. The data collection technique uses literature studies/literature reviews. Data were obtained from previous studies that are relevant to this study and sourced from academic online media such as Publish or Perish, Google Scholar, Jurnal Sinta, DOAJ and Garuda. The results of this study are as follows: 1) Transportation affects supply chain management; 2) Warehouses affect supply chain management; and 3) Distribution affects supply chain management. Keyword: Supply Chain Management, Transportation, Warehouse, Distribution
Know Before You Ship : Raising Awareness of Dangerous Goods Classification Through University Community Service in Manila Devi Marlita; Juliater Simarmata; Sarinah Sihombing; Euis Saribanon; Sri Handayani; Nursery Alfaridi Nasution
ASPIRASI : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Vol. 3 No. 4 (2025): Juli : ASPIRASI : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat
Publisher : Asosiasi Periset Bahasa Sastra Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/aspirasi.v3i4.2177

Abstract

As shipping activities through various modes of transportation increase, the need for adequate understanding of dangerous goods is becoming increasingly important, especially among the younger generation. Unfortunately, many students still do not understand the classification and risks associated with transporting these goods. This community service activity aims to increase awareness and understanding of high school students in the Philippines regarding the classification of dangerous goods and the importance of safety in the shipping process. The activity was carried out through an interactive outreach method that included visual presentations, case studies, and simple simulations to make the material easier to understand and apply. The material provided refers to international standards, namely the International Maritime Dangerous Goods (IMDG) Code and ICAO Technical Instructions (ICAO-TI), which are important references in the classification and handling of dangerous goods globally. Evaluation was carried out through pre-tests and post-tests to measure the level of student understanding before and after the activity. The results showed a significant increase in students' ability to recognize symbols, types of dangerous goods, and initial actions to be taken when faced with these goods. These findings confirm that the right educational approach can increase early awareness among students as potential actors in the logistics chain. It is hoped that similar programs can be implemented widely and sustainably in various educational institutions to minimize the risk of sending dangerous goods due to a lack of public knowledge.
Co-Authors Abdul Ghafar Abdul Muis Aditya Wardana, Aditya agus Nugroho Agus Nugroho, Agus Agus Setiawan Agus Suhendra Agusinta, Lira Ahmad Hidayat Aisyah Rahmawati Aisyah Rahmawati Alfais Amin Darmawan Alinda Shintami Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Andri Primadi Arhab, Abiyyu Arifiani, Librita Ashari, Yogi Aswanti Setyawati Banjarnahor, Astri Rumondang Berliana, Dhana Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin Cecep Pahrudin, Cecep Chaidir Tasran Chairuddin , Irwan Damara Gugat, Rudy Max Deslida Saidah Devi Marlita Devi Marlita, Devi Dian Artanti Arubusman, Dian Artanti Dinar Dewi Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Esterlinus Edwin Lermatan Febricardo, Erichi Alfanso Handayani, Sri Hapsari, Natalia Ayu Husni Hasan Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Imam Ozali Imam Ozali Indra Gunawan Indriyati Indriyati Indriyati Indriyati Indriyati Irwan Chairudin Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simarmata Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kholdun, Amrulloh Ibnu Koharudin, Muhammad Lesmini, ⁠Lis Liana, Esti Lira Agushinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh M. Arief Ramdhany M. Thamrin Mafrudoh, Lut Marthaleina Ruminda Sitorus Mawarni, Anissa Putri Indah Miranti, Gendis Ayu Muhammad Fadli Muhammad Koharudin Muhammad Riza Affiat Muhammad Thamrin Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah, Nashrullah Nasrullah Nasrullah Ningsih, Septiana Adi Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi, Novi Indah Nursery Alfaridi S Nasution Oce Prasetya Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba Olfebri Ozali, Imam Peppy Fachrial Poncotoyo, Wahyu Prasadja Ricardianto Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Mohamad Herdian Bhakti Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Ratnasari, Devi Reni Dian Octaviani Reza Fauzi Jaya Sakti Rista Dwi Pratiwi RR. Ella Evrita Hestiandari Rully Indrawan Salahudin Rafi Sandriana Marina Sarinah Sarinah Sarinah Sihombing Sarinah Sihombing Sela Sela Sholihah, Sita Aniisah Sihotang, Thobias Oktrian Silalahi, Dapot Hamonangan Silvia Dewi Kumalasari Simon Gultom Sitanggang, Rohana Siti Maemunah Siti Maemunah Siti Maemunah Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Solikin Solikin Sri Handayani Sri Raharjo Sri Raharjo Subandi Subandi Sucipto, Yuwono D Sugiyanto Sugiyanto Suharto Abdul Majid Suryono, Totok Tantri, Roy Hartanto Tatianan, Yana Thamrin, HM Tiya Gusti Karina Tohir, Muhammad Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyuni, Rr. Endang Wibisono, Indarto Wibowo, Heriyanto Widhi Setyowati Wulanigara, Ardha Yana Tatiana, Yana Yoanyta Octora, Theresye Yosafat, Andre Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yulianti Keke Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Zaenal Abidin Zaenal Abidin Zainal Abidin Zaroni Zaroni Zaroni, Zaroni