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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research SENTRALISASI Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Informasi dan Teknologi Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vivabio : Jurnal Pengabdian Multidisiplin Jurnal Sosial dan Teknologi Devotion: Journal of Research and Community Service Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Prosiding Konferensi Nasional PKM-CSR Jurnal Ekonomika dan Manajemen Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research International Journal of Advanced Multidisciplinary Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Advanced Multidisciplinary Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Atestasi : Jurnal Ilmiah Akuntansi Jurnal Sistem Transportasi & Logistik KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Euis Saribanon, Euis
Institut Transportasi Dan Logistik Trisakti
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Pengiriman Day Old Chick (DOC) Dengan Angkutan Udara Menggunakan Metode House of Risk (HOR) Siti Maemunah; Widhi Setyowati; Yuliantini Yuliantini; Euis Saribanon; Zainal Abidin; Dinar Dewi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5994

Abstract

Kegiatan pengiriman Day Old Chicks (DOC) dengan menggunakan angkutan udara melibatkan tingkat Dead on Arrival (DOA) yang meliputi tingkat kematian, penurunan kualitas, dan tingkat kehilangan baik pada prosedur pengiriman reguler maupun charter. Penelitian ini bertujuan untuk memitigasi risiko guna meminimalisir risiko tersebut dengan menggunakan analisis House of Risk (HoR). Metode penelitian yang digunakan adalah kualitatif dengan memanfaatkan triangulasi, wawancara, observasi, dan HoR. Hasil penelitian dari prosedur pengiriman penerbangan reguler dan charter mengidentifikasi 12 kejadian risiko dan 21 agen risiko. Hasil HoR-1 menemukan korelasi antara kejadian risiko dan agen risiko, sehingga menghasilkan nilai Aggregate Risk Potential (ARP), mengidentifikasi empat agen risiko dominan: penempatan dan penataan kotak yang kurang optimal, tercampurnya DOC dengan kargo lain, waktu tunggu penerbangan yang lama, dan suhu yang terlalu panas atau dingin. Pada tahap mitigasi risiko, HoR-2 mengidentifikasi 15 tindakan pencegahan yang dominan: menata kotak DOC di atas palet, menambahkan penyangga sudut, menghindari penumpukan kotak yang berlebihan, menggunakan material kotak yang sesuai, memastikan penanganan yang cermat oleh personel, menjaga suhu ruangan yang sesuai untuk DOC, memastikan sirkulasi udara yang baik di sekitar kotak DOC dan di area penyimpanan, berkoordinasi antar pihak terkait kebutuhan penanganan khusus DOC, menyiapkan prosedur darurat untuk keterlambatan yang lebih lama dari yang diharapkan, memeriksa suhu sebelum pengiriman, menggunakan perangkat pemantauan suhu waktu nyata, meminimalkan waktu yang dihabiskan di area terbuka, dan melakukan pengiriman pada malam hari. Berdasarkan hasil HoR-2, perusahaan harus menerapkan mitigasi berdasarkan nilai efektivitasnya.
Enhancing Customer Satisfaction in Commuter Rail Services through Multimodal Integration and Digital Payment Adoption: A Case Study in Greater Bandung Saribanon, Euis; Nugroho, Agus; Nurhayati, Siti; Susanthi, Novi Indah; Ratnasari, Devi
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 4 (2025): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i4.5131

Abstract

This study evaluates customer satisfaction with Commuter Line services in Area II of Bandung during the new normal era. The study focuses on multimodal transportation integration and digital payment system implementation. A survey was conducted with 616 respondents representing the various demographics of service users. The results of the analysis show that customers are highly satisfied with the provided services, especially regarding cleanliness, comfort, and digital accessibility. Technology application and improved accessibility have proven to be key factors in creating a positive travel experience. However, Importance Performance Analysis (IPA) results indicate that improvements to the bank transfer payment system are needed to meet customer expectations. These findings provide a foundation for developing adaptive, responsive, and inclusive strategies to improve the quality of public transportation services.
Analysis of factors affecting employee turnover with career path as an intervening variable Marlita, Devi; Lesmini, ⁠Lis; Handayani, Sri; Indriyati, Indriyati; Soekirman, Atong; Saribanon, Euis; Sihombing, Sarinah
Annals of Human Resource Management Research Vol. 5 No. 3 (2025): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i3.3197

Abstract

Purpose: The purpose of this study is to develop hypotheses regarding factors that influence employee turnover, with a particular focus on the land transportation sector in Indonesia. The land transportation industry is characterized by high employee mobility and operational demands, making turnover a critical issue that directly affects service quality, safety, and organizational sustainability. Understanding the underlying factors is therefore essential for designing effective human resource policies and reducing workforce instability. Methodology: This research adopts a descriptive qualitative approach through a literature review. Descriptive qualitative studies aim to systematically synthesize and interpret findings from previous research without relying on statistical data analysis (Creswell & Poth, 2018). Comparative analysis was used to identify patterns and relationships across multiple studies. The data were collected from academic sources such as Thomson Reuters Journals, Springer, Taylor & Francis, Scopus Q2–Q4 Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journals, DOAJ, EBSCO, Google Scholar, Copernicus, and digital reference books. Results: The review identifies ten key findings: work engagement, remuneration, and leadership directly affect both career path and turnover; career path itself strongly influences turnover; and work engagement and remuneration indirectly affect turnover through career path. Conclusions: Employee turnover depends on engagement, leadership, and career opportunities; strengthening these reduces turnover and enhances workforce stability in transportation. Limitations: Future research should include transportation data to strengthen findings. Contribution: This study enhances understanding of employee turnover by examining work engagement, remuneration, leadership, and career path.
Services Quality of Ship Agency and Services Interpersonal Communication In Shipping Companies Yuliantini, Yuliantini; Sihombing, Sarinah; Yoanyta Octora, Theresye; Saribanon, Euis; Thamrin AR, Muhammad
Devotion : Journal of Research and Community Service Vol. 3 No. 8 (2022): Devotion: Journal of Research and Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/dev.v3i08.171

Abstract

This study aims to analyze the relationship between ship agency service quality, interpersonal communication and user satisfaction at PT Buana Listya Tama, either partially or simultaneously. This study uses a quantitative method by conducting a survey, and the data is analyzed using correlation and regression. The results showed that the interpersonal communication variable was also positively correlated with customer satisfaction with a t-count value of 6.108 and greater than t-table of 1.998 so that Ho was rejected and Ha was accepted. Through the F test, it is known that the quality of service and interpersonal communication simultaneously correlates with satisfaction where F count is greater than F table (90.839 > 2.75) 50 so that Ho is rejected and Ha is accepted. The coefficient of determination (R Sguare) between variables is 0.749 or 74.9%. The contribution of service quality and interpersonal communication to customer satisfaction is 74.946%, while 25.1% is influenced by other factors not examined. 749 or 74.9%. The contribution of service quality and interpersonal communication to customer satisfaction is 74.946%, while 25.1% is influenced by other factors not examined. 749 or 74.9%. The contribution of service quality and interpersonal communication to customer satisfaction is 74.946%, while 25.1% is influenced by other factors not examined.
The Moderation Role of E-Satisfaction And E-Trust on E-Loyalty of Travelin Application Users Wulanigara, Ardha; Saribanon, Euis; Arubusman, Dian Artanti
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6451

Abstract

In recent years, the tourism sector has undergone rapid digital transformation and growth. Angkasa Pura II launched the TRAVELIN application to cater to various needs of passengers at Angkasa Pura II airports. Through this application, passengers receive real-time flight reminders and access the locations of all shops, facilities, and ground transportation at the airport with a single touch. This study aims to examine the effect of E-Service Quality and E-Word of mouth on E-loyalty through E-satisfaction and E-trust.The research employs a quantitative method with a sample of 250 users of the Travelin application. Data were collected through questionnaires. The data were analyzed using SmartPLS 4 software. The study revealed that E-Service Quality significantly influences E-satisfaction, E-loyalty, and E-trust. Furthermore, E-Word of mouth significantly affects E-trust and E-loyalty. While E-satisfaction has a significant impact on E-loyalty, E-trust does not have a significant effect on E-loyalty. E-satisfaction is proven to be a significant mediating variable between E-Service Quality and E-loyalty among Travelin application users. On the other hand, E-trust is shown to be an insignificant mediating variable between E-Service Quality, E-loyalty, and E-Word of mouth, E-loyalty. The implication of this research highlights the need to enhance digital service quality (E-Service Quality) to improve customer satisfaction (E-satisfaction), which directly impacts user loyalty (E-loyalty).
Penguatan Logistik Kebencanaan Melalui Pelatihan Lokasi Gudang Berbasis Risiko Tsunami di Banten Saribanon, Euis; Pratiwia, Sekar Widyastuti; Setiawan, Edhie Budi; Marina, Sandriana; Sihombing, Sarinah
Jurnal Abdimas Transportasi & Logistik Vol. 4 No. 2 (2024): Oktober
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v4i2.2387

Abstract

The Banten region is one of the disaster-prone areas in Indonesia, particularly vulnerable to tsunamis, making the selection of warehouse locations a critical aspect in supporting effective emergency response. The accuracy of warehouse placement directly influences the speed of aid distribution and the security of supplies from potential secondary disasters. This community service activity aimed to enhance the capacity of MDMC Banten volunteers in understanding the principles of safe, efficient, and risk-based warehouse site selection. The activity was carried out through several stages, including the identification of existing conditions, conceptual socialization, real-case discussions in the Banten region, and spatial simulations using topographic maps and tsunami scenarios. The results showed significant improvement in participants’ understanding of the functional differences between main and transit warehouses, as well as their ability to evaluate locations based on risk and accessibility criteria. This program also produced strategic location recommendations tailored to the local geographic context. In conclusion, the risk-based educational approach combined with spatial simulation has proven effective in strengthening community-level disaster logistics planning capacity, particularly in high-risk regions such as Banten.
Pengaruh Pengalaman Dan Pelatihan Melalui Kompetensi Kerja terhadap Kinerja Operator Di Terminal Peti Kemas Koja Jakarta Amelia Zakiyah Solichin; Okin Ringan Purba; Zaenal Abidin; Euis Saribanon; Peppy Fachrial
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6530

Abstract

Terminal Peti Kemas Koja (TPK Koja) berperan penting dalam kelancaran arus barang di Pelabuhan Tanjung Priok, pusat distribusi logistik nasional. Namun, gangguan teknis berulang seperti kerusakan crane, overheating gantry, dan spreader yang tidak berfungsi, serta koordinasi tim yang kurang efektif telah menurunkan produktivitas dan meningkatkan risiko keselamatan. Permasalahan ini menunjukkan adanya ketidaksesuaian antara tuntutan operasional dan kemampuan operator, yang dipengaruhi oleh pengalaman kerja, kualitas pelatihan, serta kompetensi kerja. Penelitian ini bertujuan menganalisis pengaruh pengalaman kerja dan pelatihan terhadap kinerja operator melalui kompetensi kerja sebagai variabel mediasi. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 220 operator TPK Koja. Data dianalisis menggunakan Analisis Jalur (Path Analysis) dan uji Sobel untuk menguji hubungan langsung maupun tidak langsung antar variabel. Hasil penelitian menunjukkan bahwa pengalaman kerja dan pelatihan berpengaruh positif signifikan terhadap kinerja operator dan kompetensi kerja (p < .001). Kompetensi kerja juga terbukti berpengaruh signifikan terhadap kinerja operator serta memediasi hubungan pengalaman dan pelatihan dengan kinerja. Temuan ini menegaskan pentingnya pelatihan terstruktur, evaluasi kompetensi yang berkelanjutan, dan penguatan pengalaman kerja guna meningkatkan efisiensi operasional, keselamatan, dan daya saing industri logistik nasional.
Implementasi Analisis Fast, Slow, Non Moving (FSN) Untuk Efesiensi Pengerjaan Picking Pada Gudang 3PL Poncotoyo, Wahyu; Tatianan, Yana; Arhab, Abiyyu; Sholihah, Sita Aniisah; Saribanon, Euis
Jurnal Sistem Transportasi & Logistik Vol. 3 No. 3 (2024): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v3i3.2440

Abstract

The global fashion industry, including in Indonesia, is experiencing rapid growth with significant challenges in packaging and warehousing, as faced by PT. XYZ, a footwear distributor. This study applies Fast, Slow, Non-Moving (FSN) analysis to categorize items based on their movement speed, resulting in a 15% reduction in travel distance and a decrease in picking time for fast-moving items from 33.98 seconds to 26 seconds. The implementation of FSN also successfully reduced the packing cycle time from 2.61 minutes to 1.73 minutes, aligning with the set takt time, thereby enhancing operational efficiency and reducing time waste in the order picking and packing processes.
Peningkatan Kualitas dan Efisiensi Pengiriman Kargo Udara di PT Ritra Cargo Cabang Denpasar Yulihapsari, Ika Utami; Saribanon, Euis; Silalahi, Dapot Hamonangan; Nasrullah, Nasrullah; Yuliantini, Yuliantini
Jurnal Abdimas Transportasi & Logistik Vol. 4 No. 1 (2024): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v4i1.2401

Abstract

This Community Service (PKM) activity was carried out at PT Ritra Cargo Denpasar branch with the aim of improving the quality and efficiency of air cargo shipments through the implementation of better packaging procedures and more accurate document management. The company faced issues such as packaging damage, shipping delays, and offloading, which affected customer satisfaction and operational performance. The method of implementation included training the operational staff on packaging standards, document management, and more efficient verification procedures. The results showed a significant reduction in packaging damage, shipping delays, and offloading, with an increase in customer satisfaction as reflected by higher satisfaction ratings. Thus, the training and implementation of new procedures have successfully improved PT Ritra Cargo's operational efficiency and contributed to enhancing the quality of air cargo shipment services. This activity also contributes positively to the development of logistics knowledge, particularly in the effective management of shipments and packaging
Meningkatkan Efisiensi Manajemen Armada dan Mengurangi Unit yang Tidak Dapat Digunakan di PT Serasi Logistics Indonesia Improving Fleet Saribanon, Euis; Sihotang, Thobias Oktrian; Pahrudin, Cecep; Ashari, Yogi; Nugroho, Agus
Jurnal Abdimas Transportasi & Logistik Vol. 4 No. 1 (2024): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v4i1.2402

Abstract

The logistics industry, particularly road freight transportation, plays a crucial role in ensuring the smooth distribution of goods in Indonesia. PT Serasi Logistics Indonesia (SELOG) faces significant challenges in fleet management, especially concerning the high rate of units not ready for operation (UTSP), which affects operational efficiency and the ability to meet urgent demand. This community service activity aims to improve the efficiency of fleet management at SELOG and reduce the UTSP ratio through the implementation of a structured management system and data-driven technology. The methods used in this activity include data collection through direct observation, interviews, and analysis of the existing fleet management system. The results of this activity show a significant reduction in the UTSP ratio from 15% to 6% within two months after the implementation of a more scheduled fleet maintenance system and demand forecasting system based on data. Additionally, improving coordination between divisions successfully enhanced the response to urgent requests. This activity contributes significantly to the development of logistics management, particularly in fleet maintenance and the use of technology to enhance operational efficiency.
Co-Authors Abdul Ghafar Abdul Muis Aditya Wardana, Aditya agus Nugroho Agus Nugroho, Agus Agus Setiawan Agus Suhendra Agusinta, Lira Ahmad Hidayat Aisyah Rahmawati Aisyah Rahmawati Alfais Amin Darmawan Alinda Shintami Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Andri Primadi Arhab, Abiyyu Arifiani, Librita Ashari, Yogi Aswanti Setyawati Banjarnahor, Astri Rumondang Berliana, Dhana Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin Cecep Pahrudin, Cecep Chaidir Tasran Chairuddin , Irwan Damara Gugat, Rudy Max Deslida Saidah Devi Marlita Devi Marlita, Devi Dian Artanti Arubusman, Dian Artanti Dinar Dewi Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Esterlinus Edwin Lermatan Febricardo, Erichi Alfanso Handayani, Sri Hapsari, Natalia Ayu Husni Hasan Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Imam Ozali Imam Ozali Indra Gunawan Indriyati Indriyati Indriyati Indriyati Indriyati Irwan Chairudin Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simarmata Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kholdun, Amrulloh Ibnu Koharudin, Muhammad Lesmini, ⁠Lis Liana, Esti Lira Agushinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh M. Arief Ramdhany M. Thamrin Mafrudoh, Lut Marthaleina Ruminda Sitorus Mawarni, Anissa Putri Indah Miranti, Gendis Ayu Muhammad Fadli Muhammad Koharudin Muhammad Riza Affiat Muhammad Thamrin Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah, Nashrullah Nasrullah Nasrullah Ningsih, Septiana Adi Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi, Novi Indah Nursery Alfaridi S Nasution Oce Prasetya Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba Olfebri Ozali, Imam Peppy Fachrial Poncotoyo, Wahyu Prasadja Ricardianto Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Mohamad Herdian Bhakti Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Ratnasari, Devi Reni Dian Octaviani Reza Fauzi Jaya Sakti Rista Dwi Pratiwi RR. Ella Evrita Hestiandari Rully Indrawan Salahudin Rafi Sandriana Marina Sarinah Sarinah Sarinah Sihombing Sarinah Sihombing Sela Sela Sholihah, Sita Aniisah Sihotang, Thobias Oktrian Silalahi, Dapot Hamonangan Silvia Dewi Kumalasari Simon Gultom Sitanggang, Rohana Siti Maemunah Siti Maemunah Siti Maemunah Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Solikin Solikin Sri Handayani Sri Raharjo Sri Raharjo Subandi Subandi Sucipto, Yuwono D Sugiyanto Sugiyanto Suharto Abdul Majid Suryono, Totok Tantri, Roy Hartanto Tatianan, Yana Thamrin, HM Tiya Gusti Karina Tohir, Muhammad Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyuni, Rr. Endang Wibisono, Indarto Wibowo, Heriyanto Widhi Setyowati Wulanigara, Ardha Yana Tatiana, Yana Yoanyta Octora, Theresye Yosafat, Andre Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yulianti Keke Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Zaenal Abidin Zaenal Abidin Zainal Abidin Zaroni Zaroni Zaroni, Zaroni