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Penanganan Keadaan Khusus pada Operasi Kereta Api Nugroho, Agus; Suryono, Totok; Wibisono, Indarto; Saribanon, Euis
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 5 No. 3 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/jemsi.v5i3.1833

Abstract

In organizing train operations in Indonesia, especially in Java, apart from planning, controlling and evaluating train operations under normal/ordinary conditions, based on existing data and experience, several planning and control scenarios are needed for special conditions/services, handling critical situations, also handling emergencies. In terms of regulations (determination & announcement) of train operations, in the form of GAPEKA for normal circumstances, MALKA, PPK and WAM scenarios are also prepared as alternative regulations outside GAPEKA (PT Kereta Api Indonesia Service Regulation No. 19 of 2011). In everyday life, apart from these scenarios, anticipation is also needed to provide guidelines for handling them, so that they support the train travel operation scenarios. In order to provide references, guidelines, flow and supporting resources on how to deal with several of these situations, both predictable, incidental and unexpected, then the plan for handling special situations must be formulated properly and completely and in accordance with various possible circumstances. The formulation of handling special situations is important. Handling these special situations is still different for special, critical or emergency situations/services
Analysis of Logistics Distribution Channels in Goods Supply to Increase Sales Volume at Logistics Company Rahmat Hidayat; Euis Saribanon; Agus Suhendra; Suprihadi, Suprihadi; Alfais Amin Darmawan
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 1 (2024): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i1.2441

Abstract

A logistics company is a distribution channel company that provides goods delivery transportation through product packages. The problem raised in this thesis is the analysis of logistics distribution channels in the supply of goods to increase sales volume. This research aims to determine and analyze the distribution channels and sales levels of a logistics company and to determine the influence of distribution channels on the sales volume levels of a logistics company To solve the problem the author used two research methods, namely the data collection method and the data analysis method. The data collection method was carried out using questionnaires and the data analysis method used simple correlation and regression. From the results of the analysis, the author concludes that 78.7% of customers rate the distribution channels provided by logistics companies highly, and 78.3% of customers rate the level of sales volume provided by logistics companies correlation coefficient of 0.737 means that the influence of the distribution channel level on the level of sales volume is very high. The determining coefficient of 54.3% is determined by the distribution channel and the remaining 45.7% is influenced by other factors, the results of the t-test calculation, where ????count = 5.763 while ????????????????????e=1.701. So, ????count > ????????????????le or 5,763 > 1.701. This means that there is a positive and significant influence between distribution channels on the sales volume level of the logistics company. Keyword: Logistics, Transportation, Cargo, Distribution Channels, Sales.
Edukasi Literasi Logistik di SMK : Model PKM Inovatif untuk Peningkatan Kesiapan Kerja Siswa Irwan Chairudin; Yuliantini; Nofrisel; Yulianti Keke; Euis Saribanon
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 5 No. 1 (2025): Jurnal Pengabdian Masyarakat Nusantara
Publisher : AMIK Veteran Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v5i1.7681

Abstract

The high unemployment rate among vocational high school (SMK) graduates, particularly those majoring in logistics, has become a major concern in preparing a workforce that meets the needs of the modern industry. Many SMK graduates still lack a comprehensive understanding of logistics business processes, including the crucial role of supply chain management in company operations. Additionally, the lack of practical experience and technical skills has become a major barrier for these students to compete in the job market. To address this issue, this Community Service (PkM) program was designed to enhance both theoretical knowledge and practical skills of students from SMK Negeri 15 Jakarta in the field of supply chain management. The training was conducted in February 2025 by a team of lecturers and professionals from the Jakarta Institute of Transportation and Logistics. The training applied a contextual, practice-based, and participatory approach to create an active and industry-relevant learning experience. The implementation methods included interactive lectures, group discussions, mini supply chain simulations, visual-based media, and real industry case studies. Students were given opportunities to solve supply chain problems directly and practice making decisions based on available data. The results of the training showed a significant improvement in students' understanding of supply chain concepts and processes—from an initial level of 35% to 82%. Moreover, the program successfully increased students' confidence to enter the logistics job market and fostered essential soft skills such as teamwork, communication, and data analysis. As a follow-up initiative, a digital community called the “SMK Logistics Hub” was established as a collaborative platform to support the sustainability of learning and career development. This program demonstrated the importance of synergy between higher education institutions and vocational schools in bridging the competency gap and addressing the evolving needs of the modern logistics industry.
Integrasi Kecerdasan Buatan dalam Penulisan Buku Akademik: Model Pengembangan Kompetensi Dosen Berkelanjutan Astri Rumondang Banjarnahor; Juliater Simarmata; Yulianti Keke; Euis Saribanon; Reni Dian Octaviani
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 5 No. 4 (2025): Jurnal Pengabdian Masyarakat Nusantara
Publisher : AMIK Veteran Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v5i4.8735

Abstract

This community service program aims to enhance lecturers’ competence in book writing assisted by Artificial Intelligence (AI) as part of strengthening the implementation of the Tri Dharma Perguruan Tinggi. The training was conducted at the Institute of Transportation and Logistics Trisakti through a participatory approach encompassing five integrated stages: needs analysis, module development, online training implementation, intensive mentoring, and evaluation with follow-up actions. The results demonstrated significant improvement in participants’ understanding of academic book structure and writing techniques, writing speed, and confidence in utilizing AI as a creative partner (co-writer). AI was proven to play a strategic role in idea formulation, manuscript editing, reference management, and enhancing the quality of academic language. However, challenges related to ethical AI usage, academic integrity, and digital literacy remain essential areas for improvement. Overall, this training contributes to developing a productive, ethical, and sustainable digital literacy ecosystem in academia and serves as an innovative model for strengthening lecturers’ capacities toward higher education transformation in the digital era.
Analysis Assessment, Training and Counseling on Employee Performance is Mediated by Job Satisfaction at Cargo Companies Primadi Candra Susanto; Aswanti Setyawati; Cecep Pahrudin; Sugiyanto Sugiyanto; Esterlinus Edwin Lermatan; Euis Saribanon; Sarinah Sihombing
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3699

Abstract

This study aims to analyze the effects of assessment, training, mentoring, and counseling on employee performance, with job satisfaction as a mediating variable, in sea cargo expedition companies in Jakarta. A descriptive quantitative approach was used, with data collected through a Likert-scale questionnaire (1–5) from 88 respondents selected using a census technique. Data analysis was conducted using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method via SmartPLS version 4.1.0.0. The results show that assessment and training have a positive and significant effect on job satisfaction, while mentoring and counseling have no significant effect. Assessment also has a direct and significant effect on employee performance, whereas training, mentoring, and counseling do not. Job satisfaction is found to significantly mediate the relationship between assessment and employee performance. These findings highlight the importance of effective assessment practices in enhancing job satisfaction and employee performance, while suggesting the need to improve the implementation of training, mentoring, and counseling programs.   Keywords: Employee Performance, Job Satisfaction, Assessment, Training, Counseling
Logistics Service Quality, Logistics Cost, and Customs Clearance on Delivery Service Loyalty in the Indonesian Holtikura Industry Nofrisel Nofrisel; Tiya Gusti Karina; Siti Maemunah; Sri Raharjo; Euis Saribanon
Dinasti International Journal of Education Management and Social Science Vol. 5 No. 5 (2024): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i5.2742

Abstract

Abstract: Horticultural companies in Indonesia have links with shipping service companies. Relationships to support vegetable production activities that will be marketed to various places. Problems often experienced by horticultural companies are delays in delivery to the destination, price of goods, quality of logistics services, logistics costs, custom clearance, satisfaction of horticultural companies, and loyalty of delivery services. This research method is a quantitative method with data processing using the Structural Equation Modeling (SEM) method, namely Partial Least Square (PLS)-SEM. The research results of the Logistic Service Quality, Logistic Cost and Custom Clearance variables have a direct effect on Horticultural Company Satisfaction. Logistic Service Quality and Custom Clearance have a positive influence on delivery service loyalty, while Logistic Cost and Horticultural Company Satisfaction do not have a positive influence on delivery service loyalty. It is hoped that further research will not only focus on Indonesia but can be developed to developing or developed countries. Keyword: quality of logistics services, logistics costs, custom clearance, horticultural companies, satisfaction with shipping service loyalty
The Influence Of The Safety Management System (Sms) And The Role Of Organizations On Aviation Safety Through Safety Culture At XYZ Airport Muhammad Koharudin; Prasadja Ricardianto; Euis Saribanon; Salahudin Rafi
Dinasti International Journal of Education Management and Social Science Vol. 6 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i2.3925

Abstract

 This research is motivated by increased incidents in 2023 compared to 2022, an occurrence from the Airport Safety Performance Indicators where the highest criteria for incidents in 2019 - 2023 are Bird Strikes (bird attacks) with 3 (three) incidents. This research aims to determine the influence of the Safety Management System (SMS) and the role of organizations on aviation safety through the safety culture at  XYZ Airport. The research method is quantitative. The sample used was 250 respondents who were PT Angkasa Pura II employees at  XYZ Airport. The sampling technique uses a simple random sampling technique. The data collection technique is a questionnaire. The data analysis technique uses Structural Equation Modeling (SEM) based on Smart PLS 2024. The research results show that safety culture can be influenced by the implementation of the safety management system and the role of the organization, aviation safety is not influenced by the role of the organization but is influenced by the implementation of the safety management system and safety culture, the implementation of the safety management system does not affect aviation safety through safety culture, and the role of the organization can influence aviation safety through safety culture. Researchers hope that companies will continue to carry out evaluations and innovations to improve security system management.
Affective Commitment as a Mediator in Enhancing Logistics Service Quality Sitanggang, Rohana D.M.; Saribanon, Euis; Setiawati, Aswanti; Wahyuni, Rr. Endang; Thabah, Asep Ali
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 11 No 2 (2024): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v11i2.51387

Abstract

This study examines the effects of organizational culture, job satisfaction, and servant leadership on service quality, with affective commitment as a mediating mechanism, in freight forwarding companies in Jakarta, Indonesia. Its novel contribution lies in identifying affective commitment as the primary psychological conduit through which job satisfaction influences service quality, while revealing uneven mediation effects across cultural and leadership factors in a logistics setting. A quantitative design was applied using data from 262 respondents selected through purposive sampling. Primary data were collected via online questionnaires and analyzed using SEM-PLS. The findings show that affective commitment fully mediates the job satisfaction–service quality relationship and partially mediates the effects of organizational culture and servant leadership. Job satisfaction has no direct effect on service quality. The results imply that compensation, promotion, and leadership practices must prioritize affective commitment to achieve sustained service quality improvements.
Evaluation of Customer Satisfaction with Railway Company Services in Area VI Yogyakarta Indriyati Indriyati; Sarinah Sihombing; Lut Mafrudoh; Andre Yosafat; Euis Saribanon
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.5947

Abstract

This study evaluates customer satisfaction with the service facilities of PT Kereta Commuter Indonesia (KCI) in Area VI Yogyakarta. As the number of Commuter Line (KRL) users continues to grow, understanding customer needs and expectations is crucial for improving service quality. A quantitative survey approach was employed using a Likert scale and multiple customer satisfaction measurement tools, including the Customer Satisfaction Index (CSI), Net Promoter Score (NPS), and Importance–Performance Analysis (IPA). The findings reveal that the CSI score reached 86.50%, indicating a high level of customer satisfaction, although several service dimensions particularly schedule punctuality and facilities for persons with disabilities still require improvement. To the best of the authors' knowledge, this is one of the first studies focusing on customer satisfaction in Area VI Yogyakarta that integrates CSI, NPS, and IPA simultaneously. The results provide valuable insights for PT KCI in formulating customer-centric service improvement strategies to further enhance overall satisfaction and service performance.
Sosialisasi Tantangan Implementasi Logistik Halal di Indonesia Sekar Widyastuti Pratiwi; Euis Saribanon; Nofrisel; Apsada Juhri; Wahyu Poncotoyo
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 3 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2024)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i3.632

Abstract

Potensi global yang signifikan dari pasar halal, sangat dianjurkan bahwa penyedia layanan logistik secara aktif berkontribusi pada pengembangan industri rantai pasokan halal. Namun, hanya beberapa perusahaan logistik yang telah mendapatkan sertifikasi halal. Tim ini melakukan inisiatif outreach di beberapa organisasi penyedia layanan logistik untuk mendidik mereka tentang kebutuhan untuk mempertahankan integritas halal di seluruh rantai pasokan. Salah satu hasil dari partisipasi dalam Program Layanan Komunitas ini adalah kesempatan untuk secara langsung berinteraksi dan memiliki percakapan dengan pendiri dan dewan direktur perusahaan logistik. Perusahaan-perusahaan didorong untuk mempercepat adopsi sertifikasi halal karena program pemerintah yang mengharuskan sertifikasi halal untuk produk makanan dan minuman pada bulan Oktober 2024. Ketika datang untuk menerapkan rantai pasokan halal, perusahaan harus memiliki persyaratan tertentu, termasuk kemampuan daya telusur dalam produk mereka. Untuk mendukung kemampuan ini secara memadai, fasilitas dan infrastruktur yang diperlukan harus didirikan.
Co-Authors Aang Gunawan, Aang Abdul Ghafar Abdul Muis Adam Zakly David Adimas Satriyo Aditya Wardana, Aditya Agus Nugroho Agus Nugroho, Agus Agus Suhendra Agus Suhendra Agus Suhendra Agusinta, Lira Ahmad Hidayat Aisyah Rahmawati Alfais Amin Darmawan Alinda Shintami Amelia Zakiyah Solichin Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Amrulloh Ibnu Kholdun Andi Primafira Bumandava Eka Andre Yosafat Andri Primadi Anton Ferdiansyah Apriatha Nur Fadhillah Apsada Juhri Ardha Wulanigara Arhab, Abiyyu Arief Nurhayat Arsad Rifki Adhawi Fareza Asep Ali Thabah, Asep Ali Ashari, Yogi Aswanti Setyawati Aurel Olivia Wijaya Banjarnahor, Astri Rumondang Berliana, Dhana Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin, Cecep Chaidir Tasran Darunanto, Danang Deslida Saidah Devi Marlita Devi Ratnasari Dewi Ulfah Arini Dian Anom Baskoro Dian Artanti Arubusman Dian Artanti Arubusman Dinar Dewi Dinar Dewi Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Erichi Alfanso Febricardo Esterlinus Edwin Lermatan Esti Liana Evi Herawati Fadlhi Fadhli Fikri Ferdiansyah Putra Gendis Ayu Miranti Gugat, Rudy Max Damara Handayani, Sri Hapsari, Natalia Ayu Haris Haris, Haris Heriyanto Wibowo Husni Hasan Ibnu Romadhona Ika Utami Yulihapsari Ikhsan, Ridho Bramulya Imam Ozali Imam Ozali Indarto Wibisono Indra Gunawan Indriyati Indriyati Indriyati Indriyati Indriyati Irwan Chairuddin Irwan Chairudin Irwan Chairudin Jacinta Madalena Soares Lemos Josua Panatap Soehaditama Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simamora Juliater Simarmata Juliater Simarmata Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kencana Verawati Koharudin, Muhammad Liana, Esti Lily Yuntina Lily Yuntina Lira Agushinta Lira Agusinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh Lut Mafrudoh M. Arief Ramdhany M. Arif Hernawan M. Thamrin Marthaleina Ruminda Mawarni, Anissa Putri Indah Melenneta Aisyah Putri Melenneta Mohd Faizal Sulaiman Muhammad Fadli Muhammad Iqbal Firdaus Muhammad Koharudin Muhammad Riza Affiat Muhammad Thamrin Muhammad Tohir Muhammad Tohir Murphy Mutie Mustika Sari Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah Nashrullah Nashrullah, Nashrullah Nasrullah Nasrullah Ningsih, Septiana Adi Nita Rosmaladewi Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi Novi Indah Susanthi Nursery Alfaridi S Nasution Oce Prasetya Octaviani, Reni Dian Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba Okin Ringan Purba Olfebri Olfebri Olfebri Osman Arofat Otto Sugiharto Prakoso Ozali, Imam Peppy Fachrial Peppy Fachrial Prasadja Ricardianto Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Prima Widyanto Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Mohamad Herdian Bhakti Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Rahmat Hidayat Ratnasari, Devi Reni Dian Oktaviani Reza Fajriadi Putra Reza Fauzi Jaya Sakti Rista Dwi Pratiwi RR. Ella Evrita Hestiandari Rully Indrawan Rully Indrawan Salahudin Rafi Sandriana Marina Sarinah Sihombing Sarinah Sihombing Sarinah Sihombing Sela Sela Setiawati, Aswanti Sihotang, Thobias Oktrian Silalahi, Dapot Hamonangan Silvia Dewi Kumalasari Simanjuntak, Mariana Simon Gultom Sita Aniisah Sholihah Sitanggang, Rohana Siti Maemunah Siti Maemunah Siti Maemunah Siti Nurhayati Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Sri Handayani Sri Handayani Sri Raharjo Sri Raharjo Subandi Subandi Sugiyanto Suprihadi Suprihadi Suryono, Totok Susanty Handayani Syahyono Syahyono Tantri, Roy Hartanto Tatianan, Yana Tiya Gusti Karina Tohir, Muhammad Totok Suryono Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyu Poncotoyo Wahyuni, Rr. Endang Wahyuni, Rr. Endang Wibisono, Indarto Widhi Setyowati Widhi Setyowati Wulanigara, Ardha Yana Tatiana Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Yuwono D Sucipto Yuwono D. Sucipto Zaenal Abidin Zaenal Abidin Zaenal Abidin Zainal Abidin Zainal Abidin Zaroni Zaroni Zaroni, Zaroni Zulfa Fitri Ikatrinasari